NOCN · RQF Level 1

NOCN Level 1 Award in Business Administration

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 1
Total credits6
Guided learning54 hours
Units in this qualification19

Awarded by NOCN · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.

These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Assist with Supporting Business MeetingsReal unit · NOCN

This unit provides learners with knowledge of the purpose, preparation, and follow-up of business meetings. You'll develop practical skills to set up meeting rooms and provide support during meetings effectively.

What you'll be able to do

Understand the purpose of business meetings, including their objectives and outcomes
Prepare for business meetings, including gathering information and preparing materials
Follow up business meetings, including distributing minutes and action points
Set up a meeting room, ensuring it is appropriately equipped and organised
Provide support at a meeting, assisting with tasks and responding to requests

Business CommunicationReal unit · NOCN

This unit provides knowledge of the benefits of effective communication within a business environment. You'll explore different forms of communication and understand the role of communication in enhancing teamwork and customer satisfaction.

What you'll be able to do

Know about the benefits of effective communication in a business environment, such as improved teamwork and customer satisfaction.
Know about different forms of communication used in business, including verbal, written, and electronic methods.
Know about the importance of effective communication within teams, including active listening and clear messaging.

Customer Service SkillsReal unit · NOCN

You'll understand the principles of good customer service and its impact on customer satisfaction and business success. The unit covers assisting customers effectively and handling customer problems and complaints professionally.

What you'll be able to do

Understand the meaning of good customer service and its impact on customer satisfaction and business success.
Understand the meaning of poor customer service and its negative consequences.
Understand the importance of making positive first impressions on customers.
Assist customers with their enquiries and requests in a helpful and professional manner.
Deal with customer problems and complaints effectively and efficiently.

Equality and DiversityReal unit · NOCN

You'll explore the concepts of equality and diversity in the workplace, including fair treatment and recognising individual differences. The unit also covers the impact of stereotyping and how to promote an inclusive environment.

What you'll be able to do

Understand aspects of equality in relation to treating everyone fairly
Understand aspects of diversity in relation to recognising individual differences
Understand stereotyping and its potential impact on individuals

Filing SkillsReal unit · NOCN

This unit covers various methods of filing, including manual and electronic systems, and identifies different types of storage equipment. You'll understand the importance of security and confidentiality when handling information and will be able to file, retrieve, and pass on information following workplace procedures.

What you'll be able to do

Understand different methods of filing, types of storage, and the importance of security and confidentiality in relation to filing systems
File information accurately according to established workplace procedures
Retrieve specified information from a filing system and pass it on to the appropriate person

Health and Safety Procedures in the WorkplaceReal unit · NOCN

You'll identify health and safety procedures relevant to the workplace and understand their purpose. The unit develops skills to carry out tasks in accordance with these procedures and emphasises the importance of compliance for workplace safety.

What you'll be able to do

Identify health and safety procedures relevant to the workplace
Carry out tasks in accordance with health and safety procedures in the workplace

Improving Own Learning and PerformanceReal unit · NOCN

It teaches you to identify their strengths and areas for improvement in learning and performance. You'll plan to reach learning targets by setting goals and reviewing their progress to enhance personal development.

What you'll be able to do

Identify own strengths and areas for improvement in relation to learning and performance.
Plan to reach learning targets, setting realistic and achievable goals.
Review own performance against set targets and identify areas for further development.

Introduction to Business and AdministrationReal unit · NOCN

You'll gain an understanding of office duties, procedures, and equipment relevant to administrative roles. The unit also covers health and safety protocols and effective communication within the office environment.

What you'll be able to do

Know the duties, procedures and requirements relevant to working in an office environment.
Know about the different types of office equipment used in an office environment.
Know the health and safety procedures when working in an office environment.
Communicate effectively with others when working in an office environment.

Presentation ApplicationsReal unit · NOCN

You'll learn to create and save presentations using software, incorporating text, images, and charts. The unit covers structuring, editing, and formatting slides to suit the purpose and audience of the presentation.

What you'll be able to do

Create and save presentations which include a combination of content types, such as text, images, and charts.
Use presentation software tools to structure slides logically and ensure a clear flow of information.
Use presentation software tools to edit and format slides to enhance readability and visual appeal.
Prepare slides for a presentation, tailoring the content and design to suit the specific purpose and target audience.

Problem Solving in the WorkplaceReal unit · NOCN

You'll identify common workplace problems related to communication, resources, and health and safety. The unit covers various problem-solving methods and how to select appropriate approaches for different workplace situations.

What you'll be able to do

Identify common problems that occur in the workplace
Identify a range of methods for solving problems in the workplace
Select an appropriate problem-solving method for a given workplace situation

Reception SkillsReal unit · NOCN

You'll learn to perform reception duties by making visitors feel welcome and following established procedures. The unit covers professional greeting techniques, appropriate body language, and assisting visitors with their enquiries.

What you'll be able to do

Make visitors feel welcome and the importance of doing so
Know why it is important to make visitors welcome
Follow established procedures for welcoming visitors to a reception area
Follow established procedures for assisting visitors with their enquiries

Spreadsheet ApplicationsReal unit · NOCN

You'll learn to enter, edit, and organise numerical and other data within spreadsheets. The unit includes using formulas and tools to summarise data and selecting appropriate techniques to present spreadsheet information effectively.

What you'll be able to do

Use spreadsheets to enter numerical data accurately
Use spreadsheets to enter other types of data accurately
Edit data within spreadsheets effectively
Organise numerical and other data within spreadsheets logically
Use formulas to summarise spreadsheet information
Use tools to summarise spreadsheet information
Use formulas to display spreadsheet information
Use tools to display spreadsheet information
Select appropriate tools for presenting spreadsheet information effectively
Use appropriate techniques for presenting spreadsheet information effectively

Time Management in a Business EnvironmentReal unit · NOCN

This unit provides learners with knowledge of time management methods and tools used in business. You'll understand the importance of managing their own time and supporting others to manage time effectively within a business context.

What you'll be able to do

Know about various time management methods and tools that can be used in a business environment
Know about the importance of time management in relation to own role within a business
Help others to manage their time effectively, providing support and guidance

Understanding BusinessesReal unit · NOCN

This unit provides learners with an understanding of different types of businesses, their legal structures, and operational characteristics. You'll also learn how business structures function, including departmental roles and responsibilities.

What you'll be able to do

Understand different types of business, including their legal structures and operational characteristics
Know how a business structure works, including the roles and responsibilities of different departments and individuals
Understand business planning requirements, including the need for market research, financial projections, and operational strategies

Understanding IT in the WorkplaceReal unit · NOCN

This unit provides learners with knowledge of IT applications commonly used in the workplace, such as word processing and spreadsheets. You'll understand workplace procedures for using IT systems, including data security and confidentiality.

What you'll be able to do

Recognise IT applications in the workplace
Recognise workplace procedures for using IT

Using E-mailReal unit · NOCN

You'll learn to use e-mail applications to compose, send, and manage messages effectively. The unit covers safe e-mail practices, including recognising and responding to common problems such as phishing and spam.

What you'll be able to do

Use e-mail applications and techniques to compose and send messages, including attachments and appropriate formatting.
Deal with incoming e-mail appropriately, including reading, replying, forwarding, and organising messages.
Stay safe and respond to common problems when using e-mail, such as identifying phishing attempts and managing spam.

Using the TelephoneReal unit · NOCN

It teaches you to use the telephone system effectively in an office environment. You'll learn to answer calls professionally, transfer calls, use voicemail, take accurate messages, and direct calls appropriately.

What you'll be able to do

Describe how to use the telephone system in an office environment, including making and receiving calls, transferring calls, and using voicemail
Answer telephone calls in an office environment in a professional and courteous manner
Answer telephone calls in an office environment, taking accurate messages and directing calls appropriately

Word Processing ApplicationsReal unit · NOCN

It teaches you to accurately enter, edit, and combine text and other information within word processing documents. You'll structure information to improve presentation and use application tools to ensure documents meet specified requirements.

What you'll be able to do

Enter text accurately within word processing documents
Edit text accurately within word processing documents
Combine text and other information accurately within word processing documents
Structure information within word processing documents to enhance presentation
Use word processing application tools to check documents meet requirements

Working as a TeamReal unit · NOCN

This unit provides learners with an understanding of effective teamwork, including communication, collabouration, and respect. You'll learn how to contribute to team discussions and participate positively in team activities.

What you'll be able to do

Understand the factors that contribute to effective team work, including communication, collaboration and respect
Understand how to contribute to a team discussion, expressing own views and listening to others
Understand how to participate in a team activity, fulfiling own role and supporting team goals

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Assist with Supporting Business MeetingsBusiness CommunicationCustomer Service SkillsEquality and DiversityFiling SkillsHealth and Safety Procedures in the WorkplaceImproving Own Learning and PerformanceIntroduction to Business and Administration

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Reception Associate

Your journey starts here, at the heart of our building. We're excited to see where your skills and ambition take you. This isn't just a job; it's a foundation for a fantastic career in real estate and facilities management.

See the whole journey →

Opens the roleReception AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleCorporate ReceptionistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleSenior Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Opens the roleRegional Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 4 roles, drawn from 5 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Using E-mail (Foundation)

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Assist with Supporting Business MeetingsLevel 1

Applied to your work in any of these jobs

Which job do you mean?

Reception Associate Corporate Receptionist Senior Reception Supervisor Regional Reception Supervisor

This unit provides learners with knowledge of the purpose, preparation, and follow-up of business meetings. Learners will develop practical skills to set up meeting rooms and provide support during meetings effectively.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for NOCN Level 1 Award in Business Administration

19 units in this credential, in the order it lists them, awarded by NOCN.

Assist with Supporting Business Meetings
Business Communication
Customer Service Skills
Equality and Diversity
Filing Skills
Health and Safety Procedures in the Workplace

and 13 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.