How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Assist with Supporting Business Meetings Real unit · NOCN
What you'll be able to do
- Understand the purpose of business meetings, including their objectives and outcomes
- Prepare for business meetings, including gathering information and preparing materials
- Follow up business meetings, including distributing minutes and action points
- Set up a meeting room, ensuring it is appropriately equipped and organised
- Provide support at a meeting, assisting with tasks and responding to requests
Business Communication Real unit · NOCN
What you'll be able to do
- Know about the benefits of effective communication in a business environment, such as improved teamwork and customer satisfaction.
- Know about different forms of communication used in business, including verbal, written, and electronic methods.
- Know about the importance of effective communication within teams, including active listening and clear messaging.
Customer Service Skills Real unit · NOCN
What you'll be able to do
- Understand the meaning of good customer service and its impact on customer satisfaction and business success.
- Understand the meaning of poor customer service and its negative consequences.
- Understand the importance of making positive first impressions on customers.
- Assist customers with their enquiries and requests in a helpful and professional manner.
- Deal with customer problems and complaints effectively and efficiently.
Equality and Diversity Real unit · NOCN
What you'll be able to do
- Understand aspects of equality in relation to treating everyone fairly
- Understand aspects of diversity in relation to recognising individual differences
- Understand stereotyping and its potential impact on individuals
Filing Skills Real unit · NOCN
What you'll be able to do
- Understand different methods of filing, types of storage, and the importance of security and confidentiality in relation to filing systems
- File information accurately according to established workplace procedures
- Retrieve specified information from a filing system and pass it on to the appropriate person
Health and Safety Procedures in the Workplace Real unit · NOCN
What you'll be able to do
- Identify health and safety procedures relevant to the workplace
- Carry out tasks in accordance with health and safety procedures in the workplace
Improving Own Learning and Performance Real unit · NOCN
What you'll be able to do
- Identify own strengths and areas for improvement in relation to learning and performance.
- Plan to reach learning targets, setting realistic and achievable goals.
- Review own performance against set targets and identify areas for further development.
Introduction to Business and Administration Real unit · NOCN
What you'll be able to do
- Know the duties, procedures and requirements relevant to working in an office environment.
- Know about the different types of office equipment used in an office environment.
- Know the health and safety procedures when working in an office environment.
- Communicate effectively with others when working in an office environment.
Presentation Applications Real unit · NOCN
What you'll be able to do
- Create and save presentations which include a combination of content types, such as text, images, and charts.
- Use presentation software tools to structure slides logically and ensure a clear flow of information.
- Use presentation software tools to edit and format slides to enhance readability and visual appeal.
- Prepare slides for a presentation, tailoring the content and design to suit the specific purpose and target audience.
Problem Solving in the Workplace Real unit · NOCN
What you'll be able to do
- Identify common problems that occur in the workplace
- Identify a range of methods for solving problems in the workplace
- Select an appropriate problem-solving method for a given workplace situation
Reception Skills Real unit · NOCN
What you'll be able to do
- Make visitors feel welcome and the importance of doing so
- Know why it is important to make visitors welcome
- Follow established procedures for welcoming visitors to a reception area
- Follow established procedures for assisting visitors with their enquiries
Spreadsheet Applications Real unit · NOCN
What you'll be able to do
- Use spreadsheets to enter numerical data accurately
- Use spreadsheets to enter other types of data accurately
- Edit data within spreadsheets effectively
- Organise numerical and other data within spreadsheets logically
- Use formulas to summarise spreadsheet information
- Use tools to summarise spreadsheet information
- Use formulas to display spreadsheet information
- Use tools to display spreadsheet information
- Select appropriate tools for presenting spreadsheet information effectively
- Use appropriate techniques for presenting spreadsheet information effectively
Time Management in a Business Environment Real unit · NOCN
What you'll be able to do
- Know about various time management methods and tools that can be used in a business environment
- Know about the importance of time management in relation to own role within a business
- Help others to manage their time effectively, providing support and guidance
Understanding Businesses Real unit · NOCN
What you'll be able to do
- Understand different types of business, including their legal structures and operational characteristics
- Know how a business structure works, including the roles and responsibilities of different departments and individuals
- Understand business planning requirements, including the need for market research, financial projections, and operational strategies
Understanding IT in the Workplace Real unit · NOCN
What you'll be able to do
- Recognise IT applications in the workplace
- Recognise workplace procedures for using IT
Using E-mail Real unit · NOCN
What you'll be able to do
- Use e-mail applications and techniques to compose and send messages, including attachments and appropriate formatting.
- Deal with incoming e-mail appropriately, including reading, replying, forwarding, and organising messages.
- Stay safe and respond to common problems when using e-mail, such as identifying phishing attempts and managing spam.
Using the Telephone Real unit · NOCN
What you'll be able to do
- Describe how to use the telephone system in an office environment, including making and receiving calls, transferring calls, and using voicemail
- Answer telephone calls in an office environment in a professional and courteous manner
- Answer telephone calls in an office environment, taking accurate messages and directing calls appropriately
Word Processing Applications Real unit · NOCN
What you'll be able to do
- Enter text accurately within word processing documents
- Edit text accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Structure information within word processing documents to enhance presentation
- Use word processing application tools to check documents meet requirements
Working as a Team Real unit · NOCN
What you'll be able to do
- Understand the factors that contribute to effective team work, including communication, collaboration and respect
- Understand how to contribute to a team discussion, expressing own views and listening to others
- Understand how to participate in a team activity, fulfiling own role and supporting team goals
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Using E-mail (Foundation)
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
Showing 4 roles, drawn from 5 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Reception Associate
This role can lead to senior receptionist or front desk coordinator work, or into facilities coordination and workplace experience roles.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assist with Supporting Business MeetingsBusiness CommunicationCustomer Service SkillsEquality and DiversityFiling SkillsHealth and Safety Procedures in the WorkplaceImproving Own Learning and PerformanceIntroduction to Business and Administration
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Health and Safety Procedures in the Workplace” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Equality and Diversity” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Time Management in a Business Environment” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assist with Supporting Business Meetings, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with knowledge of the purpose, preparation, and follow-up of business meetings. Learners will develop practical skills to set up meeting rooms and provide support during meetings effectively.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 1 Award in Business Administration
19 units in this credential, in the order it lists them, awarded by NOCN.
- Assist with Supporting Business Meetings
- Business Communication
- Customer Service Skills
- Equality and Diversity
- Filing Skills
- Health and Safety Procedures in the Workplace
and 13 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.