How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.

More on studying for a qualification

01What it is

The OCNLR Entry Level Qualifications in Entry to Employment (Entry Levels 1, 2 and 3) are designed to enable Entry Level learners to progress directly into employment or into learning at a higher level as part of a progression pathway into employment in specific vocational sectors of their choosing. The qualifications have been developed to replace the OCNLR Using Employability Skills suite of qualifications. The Entry to Employment qualifications include a range of employability and vocational units. The employability units have been updated and broadened for today’s employment market, and specific vocational unit groups have been created to give access to vocational skills in the following areas: Business Administration Building and Construction Catering and Hospitality Early Years Health and Social Care Horticulture, Animal Care and Environment Public Services Retail and Customer Service Sport and Fitness

These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Assisting the Public Real unit · OCN London
You'll understand the purpose and functions of public service organisations and develop skills to assist members of the public effectively. The unit includes handling enquiries and complaints to provide appropriate support.

What you'll be able to do

  • Understand the purpose and function of a public service organisation.
  • Assist members of the public effectively and appropriately.
  • Understand how public service organisations handle complaints from the public.
  • Provide assistance to a member of the public in a simulated or real-world scenario.
Basic Food Preparation Real unit · OCN London
You'll gain the skills to prepare simple food items for cold presentation and cooking. The unit emphasises appropriate preparation and presentation techniques to ensure food is ready for service or further cooking processes.

What you'll be able to do

  • Prepare a simple food item for cold presentation or cooking.
Basic Performance Skills Real unit · OCN London
You'll gain knowledge of basic performance skills relevant to specific contexts, prepare for performances considering audience and environment, and demonstrate appropriate posture, body language, and vocal projection.

What you'll be able to do

  • Identify simple performance skills relevant to a given context.
  • Prepare for a performance, considering relevant factors such as audience and environment.
  • Perform for an audience, demonstrating basic performance skills.
Brickwork: Introduction to Building a Half Brick Wall Three Courses High Real unit · OCN London
You'll gain fundamental skills to build a half brick wall three courses high. The unit covers preparation, bricklaying techniques, mortar mixing, and maintaining a tidy work area, alongside the use of appropriate personal protective equipment.

What you'll be able to do

  • Understand how to prepare for bricklaying tasks, including gathering materials and tools.
  • Build a half brick wall, three courses high, following correct bricklaying techniques.
  • Maintain a tidy and organised work area throughout the bricklaying process.
Career Planning for the Public Services Real unit · OCN London
This unit introduces learners to career planning in the public services, covering different roles and responsibilities, key skills and qualities required, and how to complete application forms for public service employment.

What you'll be able to do

  • Know about the different types of roles and responsibilities within the public services.
  • Know about the key skills and qualities required for successful employment in the public services.
  • Complete an application for employment within a public service organisation.
Cutting and Hanging Wall Coverings Real unit · OCN London
It teaches you to select appropriate tools and equipment for cutting and hanging wall coverings, accurately measure and cut wallpaper for flat, vertical walls, and maintain a clean and tidy work area.

What you'll be able to do

  • Select appropriate equipment and tools for cutting and hanging wall coverings.
  • Cut wallpaper accurately to fit a flat, vertical wall.
  • Maintain a clean and tidy work area throughout the cutting and hanging process.
Developing Confidence Working with Animals Real unit · OCN London
You'll develop confidence in working with animals by understanding and following specific health and safety rules. The unit also covers the natural behaviour and habitats of domesticated animals and the recognition and interpretation of common animal behaviours.

What you'll be able to do

  • Follow specific health and safety rules when working with animals.
  • Understand the natural behaviour and original habitat of certain domesticated animals and how this relates to their care.
  • Recognise certain behaviours in animals and understand why they show these behaviours.
Developing Skills for Gaining Employment Real unit · OCN London
This unit develops learners' skills to identify suitable employment options, complete application forms accurately, and create straightforward CVs. You'll also understand appropriate interview conduct and how to locate local job and training opportunities.

What you'll be able to do

  • Identify possible employment options that align with personal interests and skills
  • Complete an application form accurately and effectively
  • Create a straightforward Curriculum Vitae (CV) that highlights relevant experience and qualifications
  • Understand how to conduct oneself appropriately at an interview to make a positive impression
  • Locate job and training opportunities in a local area using available resources
  • Plan for future career development by setting goals and identifying necessary steps
Environmental Issues Real unit · OCN London
This unit provides learners with knowledge of human impacts on the environment, including negative and positive effects. You'll explore pollution, renewable energy, and actions to promote environmental sustainability.

What you'll be able to do

  • Know a way that human activities affect the environment, both positively and negatively
  • Understand how humans can take action to benefit the environment and promote sustainability
Follow Instructions in the Work Place Real unit · OCN London
This unit covers the methods of communication used to give instructions in the workplace and the importance of following them correctly. You'll develop the ability to follow both written and verbal instructions accurately and seek clarification when necessary to complete tasks effectively.

What you'll be able to do

  • Know how instructions are given in the work place, including different methods of communication.
  • Follow instructions in the work place accurately and effectively.
Food Safety and Storage Real unit · OCN London
You'll gain foundational knowledge of food safety, including basic hygiene rules, correct storage methods for specific foods, and recognising when food should be discarded to prevent contamination.

What you'll be able to do

  • Know a basic hygiene rule that is important for food safety.
  • Store one specific type of food correctly to maintain its safety and quality.
  • Know when food should be discarded due to spoilage or contamination.
Garden Maintenance Skills Real unit · OCN London
This unit provides learners with practical skills for garden maintenance, including the identification and safe use of specific tools. You'll carry out garden maintenance tasks and understand methods for the safe disposal of garden waste.

What you'll be able to do

  • Identify a specific tool used for garden maintenance.
  • Describe the purpose of the identified tool used for garden maintenance.
  • Demonstrate the ability to maintain a garden.
  • Identify a method of garden waste disposal.
  • Describe the identified method of garden waste disposal.
Handling Stock in a Retail Environment Real unit · OCN London
This unit covers the correct procedures for unpacking, moving, storing, and displaying stock in a retail environment. You'll identify potential hazards and understand the importance of safe handling and storage to maintain stock integrity and safety.

What you'll be able to do

  • Unpack stock in a retail environment.
  • Move stock within a retail environment.
  • Store stock safely in a retail environment.
  • Fill up stock on display in a retail environment.
Health and Fitness Real unit · OCN London
This unit covers the benefits of regular physical activity, balanced diet, rest, and recovery for health and fitness. You'll develop communication and teamwork skills within a health and fitness setting, participate in activities, complete training programmes, and apply safe working practices.

What you'll be able to do

  • Describe methods for keeping fit and healthy.
  • Interact effectively with others in a health and fitness setting.
  • Participate in an activity designed to develop health and fitness.
  • Complete a training programme designed to improve health and fitness.
  • Work safely when participating in a health and fitness activity.
Health and Safety Procedures in the Work Place Real unit · OCN London
You'll recognise common health and safety procedures and potential workplace hazards and risks. The unit also covers safe task execution by following protocols and using personal protective equipment appropriately.

What you'll be able to do

  • Recognise health and safety procedures in the work place, identifying potential hazards and risks.
  • Carry out tasks with regard to health and safety in the work place, following established protocols and guidelines.
Health and Safety: Construction Real unit · OCN London
You'll understand the hazards and dangers associated with construction work and the precautions necessary to work safely. The unit covers specific risks such as working at height and using power tools, alongside safe working practices and adherence to instructions.

What you'll be able to do

  • Describe the potential dangers of working in a construction environment.
  • Identify specific dangers and associated precautions when working in construction.
  • Work safely, adhering to identified precautions.
  • Describe safe working practices relevant to construction.
Improving Own Fitness Real unit · OCN London
You'll understand the benefits of participating in exercise and fitness activities and how these contribute to overall well-being. The unit includes safe participation in chosen activities, demonstration of effective techniques, and reviewing personal performance to identify improvements.

What you'll be able to do

  • Describe the benefits of participating in an exercise and fitness activity.
  • Participate in an exercise and fitness activity safely and effectively.
  • Review own performance in an exercise and fitness activity, identifying areas for improvement.
Indoor Team Games Real unit · OCN London
You'll learn to use equipment correctly and safely during indoor team games, communicate and cooperate effectively with others, understand game tactics, and review their own performance and personal skills.

What you'll be able to do

  • Use the appropriate equipment for participating in an indoor team game.
  • Interact effectively with others during an indoor team game.
  • Know the meaning of game tactics and how they are used.
  • Use safe working practices when participating in an indoor team game.
  • Review own performance and personal skills demonstrated during the game.
Induction to Work Real unit · OCN London
This unit provides learners with knowledge of key workplace locations, staff members, and their own role and responsibilities. You'll also understand and apply safety procedures to maintain a safe working environment.

What you'll be able to do

  • Know the location of key areas within a workplace.
  • Know the key members of staff within a workplace and their roles.
  • Understand own role and responsibilities within a workplace.
  • Stay safe by following safety procedures in a workplace.
Introduction to Carpentry and Joinery Real unit · OCN London
You'll gain knowledge of the tools, equipment, and materials used in carpentry and joinery. The unit also covers safe working practices, appropriate workplace behaviour, and the selection of tools and materials for specific projects.

What you'll be able to do

  • Know about the different types of tools used in carpentry and joinery.
  • Know about the different types of equipment used in carpentry and joinery.
  • Know about the different types of materials used in carpentry and joinery.
  • Demonstrate the ability to respond appropriately to others in a work environment.
  • Work safely in a carpentry and joinery environment.
  • Demonstrate the ability to select appropriate tools for specific carpentry and joinery projects.
  • Demonstrate the ability to select appropriate equipment for specific carpentry and joinery projects.
  • Demonstrate the ability to select appropriate materials for specific carpentry and joinery projects.
Introduction to Customer Service Skills Real unit · OCN London
This unit introduces learners to the principles of good customer service, including key characteristics and their importance. You'll understand how to make a positive first impression and learn the appropriate steps to handle customer complaints professionally.

What you'll be able to do

  • Describe the characteristics of good customer service.
  • Explain how to make a good first impression on a customer.
  • Describe how to deal with a complaint from a customer in a professional manner.
Introduction to Food, Drink and Cooking Real unit · OCN London
This unit covers identification and use of kitchen utensils and equipment, understanding food groups for balanced snacks, preparing hot or cold drinks and snacks safely, and recognising foods that do not require cooking.

What you'll be able to do

  • Identify different kitchen utensils and equipment and their uses.
  • Know the food groups required to prepare a balanced snack.
  • Prepare a basic hot or cold drink safely.
  • Recognise foods that are safe to eat without cooking.
  • Prepare a basic hot or cold snack following instructions.
Introduction to Painting and Decorating Real unit · OCN London
This unit introduces learners to safe working practices in painting and decorating, including hazard identification and risk minimisation. You'll prepare work areas, use tools and equipment safely, prepare surfaces, and apply materials effectively.

What you'll be able to do

  • Comply with safe working practices in a painting and decorating environment.
  • Prepare a work area for painting and decorating.
  • Use tools and equipment safely and effectively.
  • Prepare a surface for the application of materials.
  • Apply materials to a prepared surface.
Introduction to the Care of Animals Real unit · OCN London
You'll be introduced to the basic needs of animals and how to provide appropriate care. The unit covers feeding, watering, shelter provision, and maintaining animal health and hygiene.

What you'll be able to do

  • Identify a simple need of an animal, such as food, water, or shelter.
  • Provide basic care for an animal, ensuring its well-being.
  • Understand basic aspects of animal health and hygiene.
Introduction to the Hospitality Industry Real unit · OCN London
You'll identify different types of hospitality outlets and job roles within the industry. The unit covers the services provided by these outlets and the tasks associated with specific hospitality positions.

What you'll be able to do

  • Identify an outlet within the hospitality industry.
  • Identify a job opportunity within the hospitality industry.
Looking After Customers in a Retail Environment Real unit · OCN London
You'll understand how to present a positive image to customers and communicate effectively in retail settings. The unit covers active listening, appropriate body language, and handling customer enquiries professionally.

What you'll be able to do

  • Present a positive and professional image of yourself to customers.
  • Communicate effectively with customers in a retail environment.
  • Deal with different types of customer enquiries in a retail setting.
Looking and Acting the Part in the Work Place Real unit · OCN London
You'll identify suitable clothing and footwear for various workplace environments and understand the importance of personal hygiene. The unit also covers professional conduct and communication within the workplace.

What you'll be able to do

  • Identify appropriate clothing and footwear for the work place
  • Explain the importance of personal hygiene in the workplace
  • Describe how to conduct him/herself appropriately at work
Making Career Choices Real unit · OCN London
This unit supports learners in linking their personal skills, interests, and qualifications to specific job requirements. You'll also explore alternatives to paid employment and identify suitable employment, training, or education options.

What you'll be able to do

  • Link personal skills, interests, and qualifications to the requirements of specific jobs
  • Identify alternatives to paid employment, such as volunteering, further education, or training programmes
  • Identify a suitable employment, training, or education option that aligns with personal goals and aspirations
Making a Product Real unit · OCN London
You'll gain knowledge of safety rules and procedures when making a product, including the importance of adherence. The unit also covers selecting suitable materials based on factors such as cost and availability, understanding equipment types, and safe usage and storage of materials and equipment.

What you'll be able to do

  • Know and understand the relevant safety rules and procedures when making a product.
  • Choose suitable materials for making a product, considering factors such as cost, availability, and suitability for purpose.
  • Know the different types of equipment used in the product-making process and their specific functions.
  • Safely and correctly use a piece of equipment to make a product, following established procedures.
  • Know where to store materials and equipment safely and appropriately, ensuring their preservation and accessibility.
Preparing for and Taking Part in an Interview Real unit · OCN London
You'll learn to prepare effectively for an interview by researching a company and role, understanding its values, and preparing questions. The unit also covers appropriate interview behaviour, including body language, communication, and responding to questions.

What you'll be able to do

  • Prepare effectively for an interview, including researching the company and role.
  • Take part confidently and appropriately in an interview situation.
Reception and Filing Skills Real unit · OCN London
This unit equips learners with practical skills for reception and filing duties in an office. You'll demonstrate professional visitor greeting, telephone handling, message taking, and the creation and maintenance of filing systems.

What you'll be able to do

  • Demonstrate how to perform reception duties in an office environment, such as greeting visitors and answering the telephone
  • Demonstrate how to carry out filing tasks in an office environment, such as creating and maintaining filing systems
  • Demonstrate how to deal with messages in an office environment, such as taking and delivering messages accurately
Sowing and Growing Plants Real unit · OCN London
It teaches you to develop skills in sowing and growing plants using appropriate indoor and outdoor techniques. You'll maintain seedlings to promote healthy growth and transplant plants effectively to new locations.

What you'll be able to do

  • Use appropriate indoor sowing techniques for different types of plants
  • Use appropriate outdoor sowing techniques for different types of plants
  • Maintain seedling plants to ensure healthy growth
  • Transplant seedling plants effectively to a new location
Understanding the Skills Required for Floristry Real unit · OCN London
This unit provides learners with an understanding of the tools, equipment, and plant materials used in floristry. You'll explore preservation and conditioning techniques, basic design principles, and construction methods, alongside safe handling practices for floristry tools.

What you'll be able to do

  • Identify the relevant tools and equipment required for floristry tasks.
  • Identify the relevant plant material required for floristry tasks.
  • Explain preservation and conditioning techniques used in floristry.
  • Describe basic design principles used in floristry.
  • Describe construction techniques used in floristry.
Undertaking an Enterprise Project Real unit · OCN London
It teaches you to select an appropriate product and venue for an enterprise project, understand the necessary equipment and resources, and actively participate in the project to contribute effectively.

What you'll be able to do

  • Select a product suitable for sale to a defined target market.
  • Select a suitable venue for selling the chosen product.
  • Understand the equipment and resources required to successfully sell the chosen product.
  • Actively participate in an enterprise project, contributing to its success.
Using Communication Skills in a Work Place Real unit · OCN London
You'll develop knowledge of communication skills required in the workplace. The unit covers self-assessment of communication strengths and weaknesses and strategies to improve communication skills within a work environment.

What you'll be able to do

  • Know communication skills needed in a work place
  • Identify his/her communication skills that need to be developed for a work place
  • Develop communication skills in a work place
Using Number Skills in a Work Place Real unit · OCN London
It teaches you to identify number skills used in the workplace and assess their own abilities. You'll develop these skills to perform workplace tasks effectively, including counting, measuring, and calculating.

What you'll be able to do

  • Recognise the number skills required in a work place environment.
  • Identify his/her existing number skills relevant to a work place.
  • Identify his/her number skills that need further development for effective performance in a work place.
  • Develop number skills to meet the demands of a work place.
Using Reading Skills in a Work Place Real unit · OCN London
You'll identify essential reading skills required in the workplace, evaluate their own abilities, and develop strategies to improve reading comprehension and application for effective task completion.

What you'll be able to do

  • Know the essential reading skills required to perform effectively in a work place environment.
  • Identify his/her own reading skills that need to be developed to meet the demands of a work place role.
  • Develop reading skills through targeted practice and application in a work place context.
Using Writing Skills in a Work Place Real unit · OCN London
It teaches you to identify various writing skills required in the workplace, such as emails and reports, and understand their purposes. You'll assess their own writing skills, identify areas for development, and engage in activities to improve their workplace writing abilities.

What you'll be able to do

  • Know the writing skills needed in a work place.
  • Identify personal writing skills that need to be developed for a work place.
  • Develop writing skills in a work place.
Using a Computer Real unit · OCN London
You'll gain the ability to safely turn on and use a computer, operate basic applications, save files, and correctly close programs and shut down the computer. The unit also covers the importance of proper shutdown procedures.

What you'll be able to do

  • Turn on a computer and use it for basic tasks
  • Close down a program and shut down the computer safely
Using a Mobile Device Real unit · OCN London
You'll develop the ability to operate a mobile device, including turning it on, making calls, sending text messages, accessing contacts, and correctly closing apps and shutting down the device while understanding the importance of these actions.

What you'll be able to do

  • Turn on a mobile device and use its basic functions.
  • Close down an app and turn off a mobile device correctly.
Using the Telephone and Photocopier Real unit · OCN London
This unit equips learners with practical skills to answer and make telephone calls professionally, take accurate messages, and operate a photocopier safely and effectively in an office environment.

What you'll be able to do

  • Demonstrate the ability to answer telephone calls promptly and professionally in an office environment
  • Demonstrate the ability to make telephone calls effectively in an office environment
  • Demonstrate the ability to use a photocopier safely and correctly in an office environment
Working as a Volunteer Real unit · OCN London
You'll develop knowledge of safety rules and equipment relevant to volunteer work and the importance of adherence. The unit also covers effective communication skills within a volunteer setting and the appropriate use of equipment during volunteer activities.

What you'll be able to do

  • Know and adhere to safety rules when working as a volunteer.
  • Know the different types of equipment commonly used when working as a volunteer.
  • Communicate effectively when working as a volunteer.
Working in Catering Real unit · OCN London
This unit provides learners with knowledge of safety rules and equipment used in catering environments. You'll learn to use equipment safely, store it correctly, and identify and report potential safety hazards within catering settings.

What you'll be able to do

  • Know and understand the key safety rules and procedures when working in catering.
  • Know the different types of equipment commonly used when catering.
  • Use a piece of catering equipment safely and correctly.
  • Know where to store different types of catering equipment to maintain hygiene and safety.
  • Recognise when catering equipment may be unsafe to use and report it appropriately.
Working in Horticulture Real unit · OCN London
This unit introduces learners to safety rules and equipment used in horticulture. You'll safely operate horticultural tools, understand their functions, store equipment appropriately, and recognise when maintenance is required.

What you'll be able to do

  • Know and understand the relevant safety rules and regulations when working in a horticultural workplace.
  • Know the different types of equipment commonly used in a horticultural workplace and their specific functions.
  • Safely and correctly use a piece of horticultural equipment, following established procedures.
  • Know the appropriate storage locations for different types of horticultural equipment, ensuring safety and preservation.
  • Recognise potential hazards and signs that horticultural equipment may be unsafe to use, reporting concerns appropriately.
Working in Public Services Real unit · OCN London
You'll be introduced to different types of public services and their main purposes. The unit also covers the roles and responsibilities of individuals working within a specific public service and their interactions with the public.

What you'll be able to do

  • Identify different types of public services.
  • Describe the roles and responsibilities of individuals working in a specific public service.
Working with Others Real unit · OCN London
It teaches you to work effectively with others by understanding the importance of communication, cooperation, and respect. You'll participate in group activities and reflect on their role to identify areas for improvement.

What you'll be able to do

  • Work effectively with others, understanding the importance of communication, cooperation, and respect
  • Participate actively in a given group activity, contributing ideas and supporting the group's objectives
  • Review his/her role in working with others, reflecting on their contributions and identifying areas for development
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

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03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Assist job seekers to consider and take up suitable employment offers

    Standard
  • Education Welfare NOS Overview

    Standard
  • Education Welfare Services Summary

    Standard
  • Evaluate and process applications for registration

    Standard
  • Lead strategic workforce planning

    Standard
  • Unpack goods and materials for storage in food and drink operations

    Standard
  • Work in a Supporting Role within the Public Sector

    Standard
Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Entry Level credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Assisting the PublicBasic Food PreparationBasic Performance SkillsBrickwork: Introduction to Building a Half Brick Wall Three Courses HighCareer Planning for the Public ServicesCutting and Hanging Wall CoveringsDeveloping Confidence Working with AnimalsDeveloping Skills for Gaining Employment

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to open the conversation in “Preparing for and Taking Part in an Interview”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Rehearse the conversation Apply

    “Preparing for and Taking Part in an Interview” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.

  • Pitch it Evaluate

    “Undertaking an Enterprise Project” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.

  • Bring your own plan Create

    For “Career Planning for the Public Services” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Health and Safety Procedures in the Work Place” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
OCNLR Entry Level Certificate in Entry to Employment (Entry 1)
  • Assist job seekers to consider and take up suitable employment offers
  • Education Welfare NOS Overview
  • Education Welfare Services Summary
  • Evaluate and process applications for registration
  • Lead strategic workforce planning
  • Unpack goods and materials for storage in food and drink operations
  • Work in a Supporting Role within the Public Sector
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Assisting the Public, one of this qualification's own units.

Assisting the Public Entry Level

Applied to your own work

Learners will understand the purpose and functions of public service organisations and develop skills to assist members of the public effectively. The unit includes handling enquiries and complaints to provide appropriate support.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for OCNLR Entry Level Certificate in Entry to Employment (Entry 1)

46 units in this credential, in the order it lists them, awarded by OCN London.

  1. Assisting the Public
  2. Basic Food Preparation
  3. Basic Performance Skills
  4. Brickwork: Introduction to Building a Half Brick Wall Three Courses High
  5. Career Planning for the Public Services
  6. Cutting and Hanging Wall Coverings

and 40 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Start my free AI Fluency module

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.