UK

Highfield Qualifications · RQF Level 2

Highfield Level 2 Diploma in Hospitality (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits37
  • Guided learning310 hours
  • Units in this qualification16

Awarded by Highfield Qualifications · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Level 2 Diploma in Hospitality (RQF) supports learners in completing the Hospitality Team Member Apprenticeship Standard and assesses their readiness for end-point assessment. It covers the knowledge, skills, and behaviors of the standard.

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Alcoholic Beverage Service (Beer/Cask Ale)Real unit · Highfield Qualifications
This unit covers the service of beer and cask ale, including key steps, hygiene, glassware, types of beer, brewing processes, legal requirements, and responsible service. You'll develop practical skills and knowledge to serve alcoholic beverages appropriately.

What you'll be able to do

  • Demonstrate knowledge of alcoholic beverage service, specifically beer and cask ale
  • Explain the different types of beer and cask ale, including their characteristics and brewing processes
  • Identify the legal requirements and responsible service practices related to alcoholic beverages
  • Apply proper pouring and serving techniques for beer and cask ale
  • Demonstrate effective communication skills when interacting with customers regarding beer and cask ale selections
  • Exhibit responsible behaviour and promote responsible alcohol consumption
Alcoholic Beverage Service (Cocktails/Mixology)Real unit · Highfield Qualifications
You'll gain knowledge of alcoholic beverage service focusing on cocktails and mixology, including beverage types, equipment, flavour pairing, and legal requirements. The unit develops practical skills for preparing and serving cocktails with professionalism.

What you'll be able to do

  • Understand the knowledge required for alcoholic beverage service (cocktails/mixology)
  • Demonstrate the skills required for alcoholic beverage service (cocktails/mixology)
  • Apply appropriate behaviours in alcoholic beverage service (cocktails/mixology)
Alcoholic Beverage Service (Wine Service)Real unit · Highfield Qualifications
This unit covers the knowledge and skills required for responsible wine service, including identifying different types of wine and their characteristics, understanding correct storage and serving temperatures, and complying with legal requirements related to alcoholic beverage service.

What you'll be able to do

  • Understand the knowledge required for alcoholic beverage service (wine service)
  • Demonstrate the skills required for alcoholic beverage service (wine service)
  • Apply appropriate behaviours in alcoholic beverage service (wine service)
BaristaReal unit · Highfield Qualifications
This unit covers the knowledge and skills required for barista roles, including coffee bean characteristics, espresso extraction, milk texturing, and machine maintenance. You'll prepare a range of espresso-based drinks and apply customer service standards.

What you'll be able to do

  • Understand the knowledge required to work as a barista
  • Demonstrate the skills required to work as a barista
  • Apply appropriate behaviours when working as a barista
BusinessReal unit · Highfield Qualifications
This unit focuses on the principles of the hospitality industry, the importance of maintaining high standards, and responsibilities related to health and safety.

What you'll be able to do

  • Describe the culture of the industry and importance of delivering a customer experience
Concierge and Guest ServicesReal unit · Highfield Qualifications
You'll gain knowledge and skills related to concierge and guest services, including daily operational tasks, service offerings, and maintaining up-to-date local information. The unit focuses on identifying guest needs and applying communication and problem-solving techniques effectively.

What you'll be able to do

  • Demonstrate knowledge of concierge and guest service operations in a hospitality setting
  • Explain the range of services offered by a concierge and guest services department
  • Identify guest needs and preferences effectively
  • Apply excellent communication and interpersonal skills when interacting with guests
  • Demonstrate problem-solving skills to address guest requests and complaints
  • Exhibit professional behaviour and maintain a positive attitude when providing guest services
Conference and Event OperationsReal unit · Highfield Qualifications
This unit provides learners with knowledge of different types of conferences and events, key planning and execution stages, and health and safety regulations, alongside practical skills in setting up event spaces and supporting attendees.

What you'll be able to do

  • Demonstrate knowledge of conference and event operations.
  • Apply skills relevant to conference and event operations.
  • Exhibit appropriate behaviour in conference and event operations.
CustomerReal unit · Highfield Qualifications
This unit covers the principles of hospitality, customer types, principles of customer service, and effective communication with customers.

What you'll be able to do

  • Describe the principles of hospitality
  • Demonstrate effective, two-way communication
First Line Supervision/Team LeadingReal unit · Highfield Qualifications
Focuses on contributing to the objectives of a team and first line supervision principles.

What you'll be able to do

  • Explain how to contribute to the objectives of a team
Food ProductionReal unit · Highfield Qualifications
This unit equips learners with knowledge of food production, including key ingredients, preparation methods, food safety, hygiene, portion control, and presentation. You'll demonstrate practical skills required for food preparation and maintaining quality standards.

What you'll be able to do

  • Understand the knowledge required for effective food production
  • Demonstrate the skills and behaviour required for effective food production
Food and Beverage ServiceReal unit · Highfield Qualifications
This unit provides learners with knowledge and skills for effective food and beverage service, covering service styles, food safety, hygiene, menu planning, and communication. You'll demonstrate appropriate behaviours and techniques within a service environment.

What you'll be able to do

  • Understand the knowledge required for effective food and beverage service
  • Demonstrate the skills and behaviour required for effective food and beverage service
Hospitality Team Member in PracticeReal unit · Highfield Qualifications
Designed to showcase the learners' understanding and skills in a real work environment by completing a business project.

What you'll be able to do

  • Provide an indication of costs associated with proposed recommendations
HousekeepingReal unit · Highfield Qualifications
You'll gain knowledge of housekeeping practices, including cleaning agents, equipment, health and safety regulations, and waste management. The unit develops skills and behaviours necessary to perform housekeeping tasks efficiently and safely.

What you'll be able to do

  • Understand the knowledge required for effective housekeeping practices
  • Demonstrate the skills and behaviour required for effective housekeeping practices
PeopleReal unit · Highfield Qualifications
This unit discusses communication principles, team dynamics, and diversity within the hospitality sector.

What you'll be able to do

  • Describe the principles of communication with customers and team members
ReceptionReal unit · Highfield Qualifications
You'll understand the functions and importance of reception areas in hospitality, including creating positive first impressions, handling guest enquiries, and providing information. The unit develops skills in communication and customer service relevant to reception roles.

What you'll be able to do

  • Demonstrate knowledge of reception operations and procedures in a hospitality environment
  • Explain the role and responsibilities of a receptionist
  • Identify different types of guest enquiries and requests
  • Apply effective communication and customer service skills when interacting with guests
  • Demonstrate proficiency in using reception equipment and software
  • Exhibit professional behaviour and maintain a welcoming atmosphere at the reception desk
ReservationsReal unit · Highfield Qualifications
You'll develop knowledge and skills for managing reservations in hospitality, including understanding reservation systems, key information requirements, accurate record-keeping, and professional communication. The unit supports efficient and effective reservation handling.

What you'll be able to do

  • Understand the knowledge required for taking reservations
  • Demonstrate the skills required for taking reservations
  • Apply appropriate behaviours when taking reservations

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Alcoholic Beverage Service (Beer/Cask Ale)Alcoholic Beverage Service (Cocktails/Mixology)Alcoholic Beverage Service (Wine Service)BaristaBusinessConcierge and Guest ServicesConference and Event OperationsCustomer

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Senior Reception Supervisor

Your journey here starts with making our reception shine, but where it goes next is really up to you. We'll provide the opportunities and support, but your drive and curiosity will be the real engines of your career. We're excited to see what you'll achieve.

See the whole journey →
Opens the roleSenior Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Opens the roleRegional Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Alcoholic Beverage Service (Beer/Cask Ale)Level 2

Applied to your work in any of these jobs

Which job do you mean?
Senior Reception SupervisorRegional Reception Supervisor

This unit covers the service of beer and cask ale, including key steps, hygiene, glassware, types of beer, brewing processes, legal requirements, and responsible service. Learners will develop practical skills and knowledge to serve alcoholic beverages appropriately.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Highfield Level 2 Diploma in Hospitality (RQF)

16 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

  1. Alcoholic Beverage Service (Beer/Cask Ale)
  2. Alcoholic Beverage Service (Cocktails/Mixology)
  3. Alcoholic Beverage Service (Wine Service)
  4. Barista
  5. Business
  6. Concierge and Guest Services

and 10 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.