How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
The Level 2 Diploma in Hospitality (RQF) supports learners in completing the Hospitality Team Member Apprenticeship Standard and assesses their readiness for end-point assessment. It covers the knowledge, skills, and behaviors of the standard.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Alcoholic Beverage Service (Beer/Cask Ale) Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate knowledge of alcoholic beverage service, specifically beer and cask ale
- Explain the different types of beer and cask ale, including their characteristics and brewing processes
- Identify the legal requirements and responsible service practices related to alcoholic beverages
- Apply proper pouring and serving techniques for beer and cask ale
- Demonstrate effective communication skills when interacting with customers regarding beer and cask ale selections
- Exhibit responsible behaviour and promote responsible alcohol consumption
Alcoholic Beverage Service (Cocktails/Mixology) Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for alcoholic beverage service (cocktails/mixology)
- Demonstrate the skills required for alcoholic beverage service (cocktails/mixology)
- Apply appropriate behaviours in alcoholic beverage service (cocktails/mixology)
Alcoholic Beverage Service (Wine Service) Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for alcoholic beverage service (wine service)
- Demonstrate the skills required for alcoholic beverage service (wine service)
- Apply appropriate behaviours in alcoholic beverage service (wine service)
Barista Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required to work as a barista
- Demonstrate the skills required to work as a barista
- Apply appropriate behaviours when working as a barista
Business Real unit · Highfield Qualifications
What you'll be able to do
- Describe the culture of the industry and importance of delivering a customer experience
Concierge and Guest Services Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate knowledge of concierge and guest service operations in a hospitality setting
- Explain the range of services offered by a concierge and guest services department
- Identify guest needs and preferences effectively
- Apply excellent communication and interpersonal skills when interacting with guests
- Demonstrate problem-solving skills to address guest requests and complaints
- Exhibit professional behaviour and maintain a positive attitude when providing guest services
Conference and Event Operations Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate knowledge of conference and event operations.
- Apply skills relevant to conference and event operations.
- Exhibit appropriate behaviour in conference and event operations.
Customer Real unit · Highfield Qualifications
What you'll be able to do
- Describe the principles of hospitality
- Demonstrate effective, two-way communication
First Line Supervision/Team Leading Real unit · Highfield Qualifications
What you'll be able to do
- Explain how to contribute to the objectives of a team
Food Production Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for effective food production
- Demonstrate the skills and behaviour required for effective food production
Food and Beverage Service Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for effective food and beverage service
- Demonstrate the skills and behaviour required for effective food and beverage service
Hospitality Team Member in Practice Real unit · Highfield Qualifications
What you'll be able to do
- Provide an indication of costs associated with proposed recommendations
Housekeeping Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for effective housekeeping practices
- Demonstrate the skills and behaviour required for effective housekeeping practices
People Real unit · Highfield Qualifications
What you'll be able to do
- Describe the principles of communication with customers and team members
Reception Real unit · Highfield Qualifications
What you'll be able to do
- Demonstrate knowledge of reception operations and procedures in a hospitality environment
- Explain the role and responsibilities of a receptionist
- Identify different types of guest enquiries and requests
- Apply effective communication and customer service skills when interacting with guests
- Demonstrate proficiency in using reception equipment and software
- Exhibit professional behaviour and maintain a welcoming atmosphere at the reception desk
Reservations Real unit · Highfield Qualifications
What you'll be able to do
- Understand the knowledge required for taking reservations
- Demonstrate the skills required for taking reservations
- Apply appropriate behaviours when taking reservations
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Senior Reception Supervisor
This work can lead to a workplace experience manager role, overseeing front-of-house services and visitor experience across a building or site. It can also lead to a specialist role focused on front-of-house technology and systems.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Alcoholic Beverage Service (Beer/Cask Ale)Alcoholic Beverage Service (Cocktails/Mixology)Alcoholic Beverage Service (Wine Service)BaristaBusinessConcierge and Guest ServicesConference and Event OperationsCustomer
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“First Line Supervision/Team Leading” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Alcoholic Beverage Service (Beer/Cask Ale), one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers the service of beer and cask ale, including key steps, hygiene, glassware, types of beer, brewing processes, legal requirements, and responsible service. Learners will develop practical skills and knowledge to serve alcoholic beverages appropriately.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 2 Diploma in Hospitality (RQF)
16 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Alcoholic Beverage Service (Beer/Cask Ale)
- Alcoholic Beverage Service (Cocktails/Mixology)
- Alcoholic Beverage Service (Wine Service)
- Barista
- Business
- Concierge and Guest Services
and 10 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.