Confederation of Tourism and Hospitality · RQF Level 2
CTH Level 2 Award in Front Office
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits8
- Guided learning65 hours
- Units in this qualification3
Awarded by Confederation of Tourism and Hospitality · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Each CTH Professional Skills Programmes is specialised, designed to meet the unique training needs of practitioner roles within the travel & tourism industry
These are the units Confederation of Tourism and Hospitality registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Concierge & guest servicesReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the scope of the concierge and guest services departments within a hospitality business
- Understand and demonstrate how to promote products and services to guests
Customer service skillsReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the importance of personal behaviours such as personal conduct in the hospitality industry.
- Understand the importance of being adaptable in the hospitality industry.
- Understand the importance of communicating with a diverse range of people in the hospitality industry.
- Understand different customer types within a hospitality organisation.
- Understand customer needs within a hospitality organisation.
- Understand customer expectations within a hospitality organisation.
- Understand the benefits to the organisation of good customer service.
- Understand the consequences to the organisation of bad customer service.
- Deal with customer requests effectively.
- Deal with complaints from customers.
Reception & reservationsReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the scope of the front office operations department within a hospitality business
- Understand how to take bookings for guests
- Demonstrate how to take bookings for guests
- Understand how to provide a guest arrival and guest departure service
- Demonstrate how to provide a guest arrival and guest departure service
- Understand how to work in a hotel reception office
- Demonstrate how to work in a hotel reception office
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Regional Reception Supervisor
Your journey here isn't just a job; it's a chance to build a really solid career in a growing sector. We're committed to helping you develop, whether that's climbing the management ladder or becoming an indispensable specialist. The opportunities are definitely there if you're willing to grab them.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will understand the functions of concierge and guest services departments and develop skills to promote hotel and local products effectively. The unit focuses on enhancing guest experience through accurate information and service delivery.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CTH Level 2 Award in Front Office
3 units in this credential, in the order it lists them, awarded by Confederation of Tourism and Hospitality.
- Concierge & guest services
- Customer service skills
- Reception & reservations
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.