How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Pearson Education Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Pearson Education Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Pearson Education Ltd.
BTEC Nationals are level 3 vocational qualifications that provide specialist, work-related learning in a range of sectors.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Pearson Education Ltd. It does the teaching and the mapping. Pearson Education Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Events, Conferences and Exhibitions Real unit · Pearson Education Ltd
What you'll be able to do
- Describe the different types of events, conferences and exhibitions.
- Explain the roles and responsibilities of event organisers.
- Plan and organise an event, conference or exhibition.
- Manage resources effectively during an event, conference or exhibition.
- Evaluate the success of an event, conference or exhibition.
- Understand the legal and ethical considerations for events, conferences and exhibitions.
Global Destinations Real unit · Pearson Education Ltd
What you'll be able to do
- Demonstrate knowledge and understanding of the location, features and appeal of global destinations.
- Apply knowledge and understanding of the features that contribute to the appeal of global destinations and the types of tourism and activities they support.
- Evaluate information to make informed decisions about the suitability of travel plans, routes and itineraries to meet the needs of specified customers.
- Evaluate factors and consumer trends that influence the popularity and appeal of global destinations, synthesising ideas and evidence to support recommendations.
Managing the Customer Experience in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Explore how effective customer service contributes to organisational success
- Demonstrate customer service in different travel and tourism situations
- Review effectiveness of own performance in customer service to add value to travel and tourism organisations
- Plan to monitor and improve customer service to achieve organisational objectives
Passenger Transport Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the different modes of passenger transport within the travel and tourism industry
- Investigate the operational requirements of passenger transport services
- Analyse the factors affecting passenger transport demand
- Evaluate the impact of passenger transport on the environment and local communities
- Explore the role of technology in improving passenger transport efficiency and safety
Principles of Marketing in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Explore the role of marketing activities in influencing customer decisions and meeting customer needs in travel and tourism
- Examine the impact that marketing activities have on the success of different travel and tourism organisations
- Carry out market research in order to identify a new travel and tourism product or service
- Produce a promotional campaign for a new travel and tourism product or service, to meet stated objectives
Recruitment and Selection in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Examine and evaluate how effective recruitment and selection processes can contribute to organisational success within the travel and tourism industry
- Carry out practical recruitment activities to demonstrate a thorough understanding of the processes involved in leading to a successful job offer in a travel and tourism related role
- Reflect critically on own performance throughout the recruitment and selection process in a travel and tourism related role, identifying areas for improvement
Researching Current Travel Trends and Key Issues in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Investigate and analyse different types of current travel trends and current key issues within the travel and tourism sector
- Explore a range of research methods and sources of information relevant to current travel trends and key issues affecting the travel and tourism industry
- Develop a comprehensive research proposal and effectively carry out the research into a specific current travel trend and a current key issue in travel and tourism
- Examine and interpret the findings of the research conducted into a current travel trend and a current key issue in travel and tourism
- Review and evaluate the effectiveness of the research proposal in meeting its stated aims and targets
Specialist Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the characteristics of different types of specialist tourism
- Investigate the needs and expectations of specialist tourism markets
- Analyse the factors influencing the development of specialist tourism products
- Evaluate the sustainability of specialist tourism activities
- Explore the marketing and promotion strategies for specialist tourism
Sustainable Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of sustainable tourism
- Investigate the environmental impacts of tourism
- Analyse the social and cultural impacts of tourism
- Evaluate the economic benefits of sustainable tourism practices
- Explore strategies for promoting sustainable tourism
The Airport Experience Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the different roles and responsibilities within an airport environment
- Investigate the processes involved in passenger handling and security
- Analyse the factors affecting airport operations and efficiency
- Evaluate the impact of technology on the airport experience
- Explore the importance of customer service in creating a positive airport experience
The Cruise Industry Real unit · Pearson Education Ltd
What you'll be able to do
- Examine the historical development of the cruise industry, including key milestones and trends
- Analyse the various employment opportunities available within the cruise industry, considering different roles and responsibilities
- Explore diverse cruise areas around the world, identifying their unique characteristics and attractions
- Evaluate different cruise itineraries, considering factors such as duration, destinations, and themes
- Assess the range of experiences available on cruises, including onboard activities, shore excursions, and entertainment options, to meet diverse customer needs
- Investigate the potential economic impacts of the cruise industry on local communities and national economies
- Analyse the social impacts of the cruise industry, considering its effects on local cultures and communities
- Evaluate the environmental impacts of the cruise industry, including pollution, resource consumption, and habitat destruction, and consider sustainable practices
The World of Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Explore the structure and organisation of the travel and tourism industry on a global scale
- Investigate the different sectors within the travel and tourism industry
- Analyse the factors that influence the development and growth of travel and tourism
- Evaluate the economic, social, and environmental impacts of travel and tourism
- Examine career opportunities within the travel and tourism industry
Travel and Tourism Enterprises Real unit · Pearson Education Ltd
What you'll be able to do
- Investigate the different types of travel and tourism enterprises
- Analyse the factors that contribute to the success of travel and tourism enterprises
- Explore the challenges faced by travel and tourism enterprises
- Examine the role of innovation and technology in travel and tourism enterprises
- Understand the importance of sustainability in travel and tourism enterprises
Visitor Attractions Real unit · Pearson Education Ltd
What you'll be able to do
- Describe the different types of visitor attractions.
- Explain the role of visitor attractions in the tourism industry.
- Analyse the factors that contribute to the success of a visitor attraction.
- Assess the impact of visitor attractions on the local community and environment.
- Evaluate the customer service standards within visitor attractions.
- Understand the operational requirements of running a visitor attraction.
Work Experience in Travel and Tourism Real unit · Pearson Education Ltd
What you'll be able to do
- Prepare for a work experience placement in the travel and tourism sector
- Demonstrate professional conduct and communication skills during the work experience
- Apply relevant knowledge and skills in a practical work environment
- Reflect on personal performance and identify areas for development
- Evaluate the benefits of work experience for career progression in travel and tourism
Working Overseas Real unit · Pearson Education Ltd
What you'll be able to do
- Investigate the opportunities and challenges of working overseas in the travel and tourism sector
- Understand the legal and ethical considerations of working in a foreign country
- Explore the cultural differences and sensitivities that may be encountered when working overseas
- Develop strategies for adapting to a new working environment and culture
- Examine the practical aspects of working overseas, such as visas, accommodation, and healthcare
Free, by email
Is this the right qualification for you?
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Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Establish customers’ interest in sustainable travel and tourism options
- Standard
Review and improve the customer experience
- Standard
Use social media to communicate with customers in travel and tourism
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Pearson Education Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Events, Conferences and ExhibitionsGlobal DestinationsManaging the Customer Experience in Travel and TourismPassenger TransportPrinciples of Marketing in Travel and TourismRecruitment and Selection in Travel and TourismResearching Current Travel Trends and Key Issues in Travel and TourismSpecialist Tourism
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Principles of Marketing in Travel and Tourism” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Map a live decision Analyse
“Researching Current Travel Trends and Key Issues in Travel and Tourism” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Managing the Customer Experience in Travel and Tourism” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Establish customers’ interest in sustainable travel and tourism options
- Review and improve the customer experience
- Use social media to communicate with customers in travel and tourism
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Events, Conferences and Exhibitions, one of this qualification's own units.
Applied to your own work
This unit covers the types and characteristics of events, conferences, and exhibitions, including B2B and B2C distinctions. Learners will develop skills to plan, organise, manage resources, and evaluate the success of such events, understanding the roles and responsibilities of organisers.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Pearson BTEC Level 3 National Diploma in Travel and Tourism
16 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Events, Conferences and Exhibitions
- Global Destinations
- Managing the Customer Experience in Travel and Tourism
- Passenger Transport
- Principles of Marketing in Travel and Tourism
- Recruitment and Selection in Travel and Tourism
and 10 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.