iCan Qualifications Limited · RQF Level 5
iCQ Level 5 Diploma in Leadership and Management for Adult Care
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits86
- Guided learning395 hours
- Units in this qualification35
Awarded by iCan Qualifications Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The iCQ Level 5 Diploma in Leadership and Management for Adult Care is designed to equip learners with the necessary skills and knowledge to effectively lead and manage adult care services. It covers essential topics such as governance, partnership working, safeguarding, and continuous improvement within adult care settings.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communication and Information Management in Adult CareReal unit · iCan Qualifications Limited
Focuses on understanding and developing effective communication systems and practices in adult care settings.
What you'll be able to do
- Analyse theoretical models of communication
Continuous Improvement in Adult CareReal unit · iCan Qualifications Limited
Focuses on leading continuous improvement practices to enhance outcomes in adult care delivery.
What you'll be able to do
- Monitor and evaluate progress towards the achievement of positive outcomes and the implementation of person-centred practice
Decision Making in Adult CareReal unit · iCan Qualifications Limited
Examines effective decision-making processes and the role of evidence in improving quality of service.
What you'll be able to do
- Describe the range of purposes for which decisions can be required as a manager in social care
Enable individuals with mental health problems to develop alternative coping strategiesReal unit · iCan Qualifications Limited
You'll understand the legal, service, and social contexts of supporting individuals with mental health problems related to behaviour. The unit develops skills to gather relevant information, explore behavioural responses, and plan strategies to support positive behavioural change.
What you'll be able to do
- Understand the legal context of working with individuals in relation to their behaviour, including relevant legislation and regulations.
- Understand the service context of working with individuals in relation to their behaviour, including available services and referral pathways.
- Understand the social context of working with individuals in relation to their behaviour, including social attitudes and stigma.
- Gather relevant information about an individual's behavioural responses, using appropriate methods and sources.
- Use gathered information to explore and analyse the underlying causes and triggers of behavioural responses.
- Work collaboratively with an individual to plan a strategy for changing patterns of behaviour that have a negative impact on their well-being.
- Work collaboratively with an individual and significant others to review the effectiveness of a strategy for changing patterns of behaviour that have a negative impact.
- Adapt the strategy as necessary based on the review and feedback.
Entrepreneurial Skills in Adult CareReal unit · iCan Qualifications Limited
Promotes an entrepreneurial culture and understanding of market provision in adult care services.
What you'll be able to do
- Recognise aspects of the organisation that need improvement
Equality, Diversity and Inclusion in Adult CareReal unit · iCan Qualifications Limited
This unit covers the principles of equality, diversity, and inclusion and their relevance in adult care settings.
What you'll be able to do
- Describe the legal context underpinning equality, diversity and inclusion and the effects of discrimination and inclusion
- Understand the context of relationships and partnership working in adult care
Governance in Adult CareReal unit · iCan Qualifications Limited
Examines the governance frameworks that underpin adult care provision, focusing on legislation and statutory requirements.
What you'll be able to do
- Describe legislation and statutory frameworks that applies to service providers
Innovation and Change in Adult CareReal unit · iCan Qualifications Limited
Encourages learners to create a vision for future service delivery through innovation and change management.
What you'll be able to do
- Evaluate ways to engage with colleagues and key influencers about the future of the service
Lead and manage end of life care and supportReal unit · iCan Qualifications Limited
You'll explore regulatory and national guidance impacting end-of-life care provision. The unit develops skills to lead and manage effective end-of-life care services, establish collabourative relationships, and ensure care meets current theory and best practice standards.
What you'll be able to do
- Understand the impact of regulatory and national guidance on the development of agreed ways of working in end-of-life care within adult care settings.
- Understand current theory and best practice underpinning end-of-life care.
- Lead and manage effective end-of-life care services, ensuring high-quality provision.
- Establish and maintain key relationships with relevant stakeholders to effectively lead and manage end-of-life care.
- Support staff and others in the delivery of excellence in end-of-life care services.
- Continuously improve the quality of the end-of-life care service through monitoring and evaluation.
Lead and manage group living for adultsReal unit · iCan Qualifications Limited
This unit equips learners to lead and manage group living environments for adults. You'll develop and adapt physical environments, plan and implement daily activities, and promote positive outcomes and well-being within a safe and supportive group living setting.
What you'll be able to do
- Develop the physical group living environment to promote positive outcomes for individuals.
- Lead the planning, implementation and review of daily living activities.
- Promote positive outcomes in a group living environment.
- Manage a positive group living environment.
Leadership and Management in Adult CareReal unit · iCan Qualifications Limited
Examines leadership theories and their application in adult care settings to improve management effectiveness.
What you'll be able to do
- Critically evaluate key theories of management and leadership
Manage Self for Leadership in Adult CareReal unit · iCan Qualifications Limited
Encourages self-awareness and personal management as a leader in adult care.
What you'll be able to do
- Describe how own values and experiences affect working practice
Manage domiciliary servicesReal unit · iCan Qualifications Limited
You'll analyse factors influencing domiciliary service management, including legal, ethical, and organisational considerations. The unit covers managing services, implementing safe working systems, and supervising practitioners to meet individuals' needs.
What you'll be able to do
- Analyse the factors that influence the management of domiciliary services, including legal, ethical, and organisational considerations
- Manage domiciliary services effectively, ensuring the delivery of high-quality care and support to individuals in their own homes
- Implement systems for working safely in domiciliary services, minimising risks to both practitioners and individuals receiving care
- Supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services, fostering a person-centred approach
- Respond effectively to day-to-day changes and emergencies in domiciliary services, ensuring the safety and well-being of individuals
- Manage the human resources required for domiciliary services, including recruitment, training, and performance management
Manage finance within own area of responsibility in health and social care or children and young people's settingReal unit · iCan Qualifications Limited
You'll understand financial management principles within health and social care or children and young people's settings. The unit covers planning, managing, and evaluating budgets to ensure financial accountability and transparency in their area of responsibility.
What you'll be able to do
- Understand the principles of financial management within own work setting.
- Plan the budget requirements for own area of responsibility.
- Manage a budget effectively and efficiently.
- Evaluate financial expenditure within own area of responsibility, identifying areas for improvement.
Manage induction in health and social care or children and young people’s settingsReal unit · iCan Qualifications Limited
This unit covers the purpose and management of induction programmes in health, social care, or children and young people's settings. You'll manage and support induction processes to provide a supportive environment for new staff.
What you'll be able to do
- Understand the purpose and importance of induction programmes for health and social care or children and young people’s settings.
- Manage the induction process effectively in health, social care and children and young people’s work settings.
- Support the implementation of induction processes within health, social care and children and young people’s work settings.
- Evaluate the effectiveness of the induction process in health and social care or children and young people’s settings.
- Implement improvements to the induction process in health and social care or children and young people’s settings based on evaluation findings.
Manage physical resourcesReal unit · iCan Qualifications Limited
You'll explore principles of sustainability in managing physical resources within hospitality. The unit covers identifying, obtaining, monitoring, and reviewing resource requirements to promote efficiency and minimise waste in their area of responsibility.
What you'll be able to do
- Understand the importance of sustainability when using physical resources within a hospitality environment.
- Identify the resource requirements for your own area of responsibility within the organisation.
- Obtain the necessary resources for your area of responsibility, adhering to organisational procedures.
- Monitor and review the quality and usage of resources within your area of responsibility to ensure efficiency and minimise waste.
Manage residential adult care servicesReal unit · iCan Qualifications Limited
You'll gain knowledge and skills to manage residential adult care services effectively. The unit covers factors influencing management, safeguarding systems, person-centred care support, multi-disciplinary team roles, and responding to changing demands within residential settings.
What you'll be able to do
- Understand the various factors that influence the management of residential adult care services.
- Manage the provision of residential adult care services, ensuring a safe and supportive environment.
- Implement systems for safeguarding both users of services and staff within residential adult care services.
- Support practitioners in promoting person-centred care within residential adult care services.
- Respond effectively to day-to-day demands and emergencies that arise in residential adult care services.
- Manage the human resources required for the effective operation of residential adult care services.
Managing Concerns and Complaints in Adult CareReal unit · iCan Qualifications Limited
Focuses on the management of concerns and complaints within adult care settings.
What you'll be able to do
- Determine links between the management of complaints, risk management and safeguarding
Outcome Based Person Centred Practice in Adult CareReal unit · iCan Qualifications Limited
Focuses on enabling positive outcomes and person-centred practices in adult care settings.
What you'll be able to do
- Facilitate a culture that considers individual preferences and needs in daily practice
Partnership Working in Adult CareReal unit · iCan Qualifications Limited
This unit emphasises the significance of effective partnerships in providing care and driving better outcomes for individuals.
What you'll be able to do
- Evaluate how networking with other agencies and community groups benefits both for those using the service and for the sustainability of the organisation
Provide advice on foot care for individuals with diabetesReal unit · iCan Qualifications Limited
You'll gain knowledge of good practice and legal requirements in diabetic foot care. The unit covers factors affecting foot health in individuals with diabetes and develops skills to discuss examination results, advise on foot care management, and maintain accurate records.
What you'll be able to do
- Understand good practice in diabetic foot care, including relevant guidelines, protocols, and legal requirements.
- Understand the factors affecting foot health in individuals with diabetes, such as neuropathy, peripheral vascular disease, and poor glycaemic control.
- Discuss foot examination results with individuals/carers in a clear, sensitive, and informative manner.
- Advise individuals/carers on the management of foot health, including foot hygiene, footwear selection, and self-examination techniques.
- Complete accurate and comprehensive records of foot examinations, advice given, and any referrals made.
Recruitment and selection within health and social care or children and young people’s settingsReal unit · iCan Qualifications Limited
This unit covers recruitment and selection processes within health and social care or children and young people’s settings. You'll understand relevant legislation and best practices, and develop skills to contribute to recruitment and participate in selection procedures fairly and equitably.
What you'll be able to do
- Understand the recruitment and selection processes in health and social care or children and young people’s settings, including relevant legislation, policies, and best practices.
- Contribute to the recruitment process in health and social care or children’s and young people’s settings, by assisting with tasks such as preparing job descriptions and person specifications.
- Participate in the selection process in health and social care or children’s and young people’s settings, by taking part in activities such as shortlisting candidates and conducting interviews.
- Evaluate the recruitment and selection processes in health and social care or children’s and young people’s settings, identifying areas for improvement and making recommendations for future practice.
Regulatory Processes for Adult CareReal unit · iCan Qualifications Limited
Examines the systems and requirements for the regulation of adult care services.
What you'll be able to do
- Discuss reasons for the inspection system in England
Resource Management in Adult CareReal unit · iCan Qualifications Limited
Focuses on principles for effective resource management, including human and financial resources in adult care settings.
What you'll be able to do
- Evaluate the impact of national and local strategies on resource planning and management
Risk-Taking in Adult CareReal unit · iCan Qualifications Limited
Focuses on positive risk-taking and managing risks effectively within adult care environments.
What you'll be able to do
- Discuss how risk-taking can contribute to the achievement of positive outcomes for individuals
Safeguarding and Protection in Adult CareReal unit · iCan Qualifications Limited
Focus on the safeguarding of vulnerable adults and the legal frameworks that support this process.
What you'll be able to do
- Ensure that all policies, procedures, systems and processes comply with legal requirements
Supervision and Performance Management in Adult CareReal unit · iCan Qualifications Limited
Focuses on the principles of professional supervision and performance management practices within adult care settings.
What you'll be able to do
- Evaluate the use of conflict resolution models during professional supervision
Support individuals during the last days of lifeReal unit · iCan Qualifications Limited
This unit provides knowledge and skills to support individuals during the last days of life. You'll understand the physical, emotional, and psychological impacts of dying, respond to common symptoms, and provide appropriate support to individuals and their families.
What you'll be able to do
- Understand the impact of the last days of life on the individual, including physical, emotional, and psychological effects.
- Understand the impact of the last days of life on others, including family members, carers, and healthcare professionals.
- Understand how to respond to common symptoms experienced during the last days of life, such as pain, breathlessness, and nausea.
- Support individuals during the last days of life by providing comfort, reassurance, and practical assistance.
- Support others, such as family members and carers, during the last days of life by offering emotional support and information.
- Respond to the changing needs of an individual during the last days of life, adapting care and support as required.
- Work according to national guidelines, local policies, and procedures related to end-of-life care.
- Take into account the preferences and wishes of the individual after their death, respecting their autonomy and dignity.
- Manage own feelings and emotions in relation to an individual’s dying or death, seeking support when needed.
Support individuals in the use of assistive technologyReal unit · iCan Qualifications Limited
It teaches you to support individuals in selecting, using, and evaluating assistive technology. You'll understand the range and purpose of assistive devices, involve individuals in decision-making, and assess the effectiveness of technology in meeting individual needs.
What you'll be able to do
- Understand the range of assistive technology available to support individuals, including its purpose and effectiveness.
- Support individuals in the selection of appropriate assistive technology to meet their specific needs.
- Support an individual in the correct and safe use of assistive technology aids.
- Evaluate the effectiveness of the use of assistive technology in helping an individual to meet identified outcomes and improve their quality of life.
Support individuals to access and manage direct paymentsReal unit · iCan Qualifications Limited
You'll gain knowledge of direct payments and personalised care principles. The unit covers supporting individuals to decide on using direct payments, selecting services, completing associated paperwork, and managing payments effectively.
What you'll be able to do
- Understand the role of direct payments in providing personalised care and support.
- Support individuals to decide whether to use direct payments, considering their needs and preferences.
- Provide support to select services to be purchased with direct payments, ensuring they meet the individual's needs and are cost-effective.
- Provide support for completing paperwork associated with direct payments, ensuring accuracy and compliance with regulations.
- Understand how to address difficulties, dilemmas and conflicts relating to direct payments, ensuring ethical and person-centred solutions.
- Contribute to reviewing the support provided through direct payments, evaluating its effectiveness and making recommendations for improvement.
- Contribute to reviewing the management of direct payments, ensuring financial accountability and compliance with relevant policies and procedures.
Support individuals to access education, training or employmentReal unit · iCan Qualifications Limited
This unit explores the value of education, training, and employment for individuals in adult care. You'll understand relevant legislation and support mechanisms to assist individuals in accessing and engaging with these opportunities.
What you'll be able to do
- Understand the value of engagement in training, education or employment for individuals, including its impact on self-esteem, social inclusion, and personal development.
- Understand how legislation, guidance and codes of practice support an individual to access training, education or employment, promoting equal opportunities and preventing discrimination.
- Understand the support available to individuals accessing education, training or employment, including financial assistance, mentoring, and reasonable adjustments.
- Support an individual to identify and access education, training or employment that meet their needs and preferences, considering their skills, interests, and aspirations.
- Support individuals to undertake education, training or employment, providing ongoing encouragement and assistance to overcome challenges.
- Evaluate engagement in education, training or employment, assessing the individual's progress and identifying areas for further support.
Support individuals to manage dysphagiaReal unit · iCan Qualifications Limited
This unit provides knowledge and skills to support individuals managing dysphagia in line with legislation, guidelines, and best practice. You'll understand dysphagia's effects and the importance of nutritional intake and safe support practices.
What you'll be able to do
- Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Understand how dysphagia affects individuals
- Know the importance of nutritional intake for individuals with dysphagia
- Support individuals in managing dysphagia by developing skills through participating in therapy programmes
- Provide information to colleagues regarding individuals’ treatment
Team Leadership in Adult CareReal unit · iCan Qualifications Limited
Emphasises the provision of leadership in team settings to enhance adult care services.
What you'll be able to do
- Adapt leadership styles based on the team’s development
Understanding Suicide InterventionsReal unit · iCan Qualifications Limited
This unit covers the causes and prevalence of suicidal behaviour, exploring biological, psychological, and social factors. You'll understand the suicide intervention process and the roles of caregivers and professionals in managing interventions.
What you'll be able to do
- Understand the causes of suicidal behaviour.
- Understand the prevalence of suicidal behaviour.
- Understand the process of suicide intervention.
- Understand the role of the main caregiver in managing suicide interventions.
- Understand the role of other professionals in managing suicide interventions.
Work with families, carers and individuals during times of crisisReal unit · iCan Qualifications Limited
This unit provides learners with knowledge of legislation, policy, and ethical practice when working with individuals, carers, and families during crises. You'll develop risk management strategies, respond effectively, and review outcomes.
What you'll be able to do
- Understand relevant legislation, policy and practice when working with individuals, carers and families in times of crisis, ensuring compliance and ethical conduct
- Develop risk management strategies when working with individuals, carers and families in times of crisis, minimising potential harm and promoting safety
- Respond during times of crisis, providing immediate support and assistance to individuals, carers, and families
- Review the outcomes of requests for action during times of crisis, evaluating the effectiveness of interventions and identifying lessons learned
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Communication and Information Management in Adult CareContinuous Improvement in Adult CareDecision Making in Adult CareEnable individuals with mental health problems to develop alternative coping strategiesEntrepreneurial Skills in Adult CareEquality, Diversity and Inclusion in Adult CareGovernance in Adult CareInnovation and Change in Adult Care
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
iCQ Level 5 Diploma in Leadership and Management for Adult Care
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Enable an individual to differentiate between positive and negative behaviours and understand the consequences
- Enable families to address issues with individuals’ behaviour
- Lead and manage group living provision within care services
- Manage Physical Resources
- Support an individual in forensic mental health care to participate in treatment
- Support individuals with long term conditions to optimise their psychological functions
- Work with people and significant others to develop services to improve their mental health
Where this can lead
Lead International Regulatory Affairs Specialist
Your journey as a Lead International Regulatory Affairs Specialist is just one step on a path that can lead to significant leadership and strategic influence within the industry. We're here to support your growth, whether that's leading teams, becoming the ultimate technical expert, or shaping the future of regulatory affairs at an executive level.
See the whole journey →Opens the roleLead International Regulatory Affairs SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Regulatory Affairs SpecialistOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleLead Clinical Operations DirectorOne of the jobs this qualification is a route intoSee the role →Opens the roleDirector, Global Regulatory AffairsOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 4 roles, drawn from 8 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Actively engage in the safe selection and recruitment of workers and their retention in care servicesEnable an individual to differentiate between positive and negative behaviours and understand the consequencesEnable families to address issues with individuals’ behaviourLead and manage group living provision within care servicesManage Physical ResourcesSupport an individual in forensic mental health care to participate in treatmentSupport individuals with long term conditions to optimise their psychological functionsWork with people and significant others to develop services to improve their mental health
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Focuses on understanding and developing effective communication systems and practices in adult care settings.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 5 Diploma in Leadership and Management for Adult Care
35 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Communication and Information Management in Adult Care
- Continuous Improvement in Adult Care
- Decision Making in Adult Care
- Enable individuals with mental health problems to develop alternative coping strategies
- Entrepreneurial Skills in Adult Care
- Equality, Diversity and Inclusion in Adult Care
and 29 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.