How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
01What it is
The Level 2 Certificate in Skills for Professions in Catering, Hospitality and Tourism enables learners to broaden their knowledge of the sector. Units include creating websites, understanding hotel reservation systems and exploring self-employment opportunities. It is aimed at individuals looking to expand their skillset in catering, hospitality and tourism.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Allergens and Intolerants in Food Real unit · OCN London
This unit covers the responsibilities related to managing allergens and intolerances in food preparation and service. You'll identify potential allergen sources, implement contamination prevention measures, and understand the importance of effective communication.
What you'll be able to do
- Understand the individual's responsibilities regarding the dangers posed by allergens and intolerances in food preparation and service.
- Understand how to identify potential sources of allergen contamination in the food preparation environment.
- Understand how to eliminate potential sources of allergen contamination in the food preparation environment.
- Understand how to safely prepare food that is free from specified allergens and suitable for individuals with intolerances.
- Understand the importance of effective communication with colleagues and customers to avoid allergen contamination and ensure accurate information is provided.
Applying for a Job Real unit · OCN London
You'll understand the job application process and develop skills to prepare professional CVs and covering letters. The unit covers searching for vacancies, understanding job descriptions, and tailoring applications to specific roles.
What you'll be able to do
- Describe the processes involved in applying for jobs.
- Prepare a job application, including a CV and covering letter.
Baking Bread, Pastry, Cakes and Biscuits Real unit · OCN London
You'll gain knowledge of ingredients and processes involved in baking bread, pastry, cakes, and biscuits. The unit includes practical skills in making various types of bread and pastry using appropriate techniques and understanding the role of key ingredients.
What you'll be able to do
- Know the different types of ingredients used to make bread and their functions.
- Understand the role and use of yeast in the bread making process.
- Make different types of bread, following recipes and using appropriate techniques.
- Know the different techniques used for making pastry, including mixing, rolling, and shaping.
- Make shortcrust and hot water crust pastry, following recipes and using appropriate techniques.
- Make a variety of fancy biscuits, including different flavours and decorations.
- Make fancy biscuits, following recipes and using appropriate techniques.
- Work safely when baking, adhering to health and safety regulations and using equipment correctly.
Career Planning Real unit · OCN London
You'll investigate and assess various career options based on their skills and interests. This unit enables them to develop realistic career plans, understand potential challenges and rewards, and explore routes for career progression within their chosen fields.
What you'll be able to do
- Investigate career options
- Assess career options
- Plan to achieve a career-related goal
- Know about career progression
Chemicals and Equipment used for Cleaning in the Hospitality Industry Real unit · OCN London
You'll identify different cleaning chemicals and equipment used in the hospitality industry, understanding their purposes and associated hazards. The unit covers safe usage practices to ensure effective and safe cleaning.
What you'll be able to do
- Identify different types of cleaning chemicals commonly used in the hospitality industry.
- Describe the purpose and application of each type of cleaning chemical.
- Explain the potential hazards associated with using different cleaning chemicals.
- Demonstrate the safe use of different cleaning chemicals, following manufacturer's instructions and relevant safety regulations.
- Identify different types of cleaning equipment commonly used in the hospitality industry.
- Describe the purpose and operation of each type of cleaning equipment.
- Demonstrate the safe use of different types of cleaning equipment, following manufacturer's instructions and relevant safety regulations.
Cleaning and Servicing of Hospitality Areas Real unit · OCN London
This unit covers cleaning and servicing procedures for hospitality areas, including waste disposal and hygiene standards. You'll learn how to clean and maintain toilet, bathroom, and furnished areas safely and effectively.
What you'll be able to do
- Know the general procedures for cleaning hospitality areas, including the use of appropriate cleaning agents and equipment.
- Know the procedures for the disposal of waste, adhering to hygiene and environmental regulations.
- Clean and service toilet and bathroom areas, maintaining hygiene standards and ensuring customer comfort.
- Clean and service furnished areas, preserving the appearance and condition of furniture and fittings.
Collaborative Working Using Digital Technology Real unit · OCN London
This unit develops learners’ ability to prepare, set up, and use collabourative technologies safely and securely. You'll initiate and contribute to tasks, valuing others’ input within organisational procedures.
What you'll be able to do
- Prepare collaborative technologies for use in accordance with organisational procedures.
- Set up collaborative technologies to meet the needs of the task.
- Use collaborative technology safely, adhering to security protocols.
- Initiate tasks using collaborative technologies, clearly defining objectives and expected outcomes.
- Contribute effectively to tasks using collaborative technologies, sharing information and ideas constructively.
- Value contributions from others in tasks using collaborative technologies, demonstrating respect and consideration for diverse perspectives.
Cooking with Meat Real unit · OCN London
This unit develops learners' skills in preparing and cooking various meats using appropriate methods. You'll prepare balanced meals incorporating meat, understand health and safety principles, and evaluate their own culinary work.
What you'll be able to do
- Prepare a range of meats for cooking, using appropriate techniques.
- Cook a range of meats using different cooking methods, such as roasting, grilling, and frying.
- Select cooking methods appropriate to different cuts and types of meat.
- Prepare and present a balanced meal using meat as the main ingredient.
- Evaluate own work, identifying areas for improvement in meat preparation and cooking techniques.
- Explain the principles of health and safety in relation to preparing and cooking meat, including food hygiene and temperature control.
Creating and Publishing Websites Real unit · OCN London
You'll learn to create and publish accessible and usable websites. The unit covers the use of structures and styles to improve accessibility, preparation of content using software tools, and methods for publishing websites effectively.
What you'll be able to do
- Effectively use structures and styles when creating websites to ensure accessibility and usability.
- Use appropriate website software tools to prepare content for websites, including text, images, and multimedia.
- Publish websites using appropriate methods, ensuring they are accessible and functional.
Cultural Awareness Real unit · OCN London
You'll gain an understanding of cultural awareness within hospitality and tourism, including its impact on customer satisfaction and business success. The unit also covers effective communication and accommodating the needs of diverse cultural groups.
What you'll be able to do
- Understand the importance of cultural awareness in the context of hospitality and tourism, recognising its impact on customer satisfaction and business success.
- Understand the importance of cultural awareness when accommodating the needs of diverse groups, respecting cultural differences and providing inclusive service.
- Understand the importance of effective communication with people from different cultures, adapting communication styles to avoid misunderstandings.
- Communicate with people from different cultures, using appropriate language, gestures, and non-verbal cues.
Customer Service for the Travel and Tourism Industry Real unit · OCN London
This unit covers the importance of excellent customer service in the travel and tourism industry. You'll develop skills in effective communication, problem-solving, and providing personalised service to meet the diverse needs of customers.
What you'll be able to do
- Understand the importance of providing excellent customer service to the success and reputation of the travel and tourism industry.
- Provide excellent customer service, including effective communication, problem-solving, and exceeding customer expectations.
- Understand how the needs and expectations of travel and tourism customers can vary based on factors such as age, culture, and purpose of travel.
- Provide excellent service to a range of customers with diverse needs and expectations in the travel and tourism industry.
Databases Real unit · OCN London
You'll learn to create and modify non-relational database tables, enter and organise structured data, and use database software tools to run queries and produce reports. The unit focuses on practical database management techniques.
What you'll be able to do
- Create non-relational database tables
- Modify existing non-relational database tables
- Enter structured information into a database
- Edit structured information within a database
- Organise structured information within a database
- Use database software tools to run queries
- Use database software tools to produce reports
Developing Barista Skills Real unit · OCN London
This unit develops learners’ barista skills, including drink building techniques and equipment preparation and cleaning. You'll demonstrate product knowledge and customer service in producing barista-style beverages.
What you'll be able to do
- Apply drink building techniques to create a range of barista-style beverages
- Prepare barista equipment for use, ensuring it is clean and ready
- Clean barista equipment and work areas, maintaining hygiene standards
- Demonstrate a comprehensive knowledge of coffee beans, blends, and origins
- Demonstrate a comprehensive knowledge of different types of coffee drinks
- Serve customers in a professional and courteous manner
- Respond effectively to customer requests and queries
Digital Content Creation – Audio and Video Real unit · OCN London
You'll learn to design, input, format, and produce digital publications incorporating audio and video content. The unit emphasises creating user-friendly and accessible rich media publications tailored to specific audiences and purposes.
What you'll be able to do
- Design a digital publication that incorporates audio and video content, such as an electronic document, web page, blog, social media page, and online survey
- Input audio and video material elements within a rich media publication design
- Format and produce a rich media digital publication
Digital Content Creation – Text and Image Real unit · OCN London
You'll design and produce digital publications incorporating text and images. This unit covers accurate text input, media integration, editing, formatting, and evaluation of the publication’s effectiveness for its intended audience.
What you'll be able to do
- Design a digital publication that effectively incorporates text and images to achieve a specific purpose.
- Input text accurately and efficiently into a digital publication.
- Combine text with other digital media, such as images, within a publication design, ensuring visual coherence.
- Edit text and images within a digital publication to improve clarity, accuracy, and impact.
- Format a digital publication to enhance readability and visual appeal, using appropriate styles and layouts.
- Produce a digital publication to a professional standard, ready for distribution or publication.
Effective Communication in the Workplace Real unit · OCN London
This unit covers the importance of effective communication in the workplace, including its impact on productivity and relationships. You'll identify different types of communication and develop skills in using appropriate written and oral communication methods for various situations.
What you'll be able to do
- Understand the importance of effective communication in the workplace, considering its impact on productivity and relationships.
- Know how different types of communication (e.g., verbal, written, non-verbal) are appropriate for different situations and audiences.
- Use appropriate forms of written communication, such as emails, letters, and reports, ensuring clarity, accuracy, and professionalism.
- Use appropriate forms of oral communication, such as presentations, meetings, and telephone conversations, adapting style and content to the audience and purpose.
Effectiveness at Work Real unit · OCN London
You'll understand behaviours that contribute to effectiveness at work, including punctuality, communication, and problem-solving. This unit enables demonstration of effective working practices and self-evaluation to improve performance.
What you'll be able to do
- Know about behaviours that contribute to effectiveness in the workplace.
- Know about the importance of communication and teamwork for effective working.
- Demonstrate effective working practices in a given context.
- Apply effective communication skills in the workplace.
- Evaluate own performance and identify areas for improvement.
Environmental Issues Real unit · OCN London
You'll understand the environmental impacts of human activities and the actions that can benefit the environment. The unit covers ways to reduce carbon footprints and promotes awareness of conservation efforts.
What you'll be able to do
- Know the various ways in which human activities can affect the environment, both positively and negatively.
- Understand the specific actions that individuals and organisations can take to benefit the environment and promote sustainability.
- Know different ways to reduce their personal and professional carbon footprint and contribute to a more sustainable future.
Ethical and Political Issues Relating to Land-Based Activities Real unit · OCN London
It teaches you to identify and research ethical and political issues related to horticulture, environmental conservation, and animal care. You'll present differing viewpoints and articulate their own informed perspectives.
What you'll be able to do
- Identify an ethical or political issue relating to horticulture
- Identify an ethical or political issue relating to environmental conservation
- Identify an ethical or political issue relating to animal care
- Research the identified issue
- Present key arguments or aspects of the differing views researched
- Explain own views in relation to the issue
Exploring Careers in the Green Industries Real unit · OCN London
This unit provides knowledge of various green industries such as renewable energy, sustainable agriculture, and environmental conservation. You'll understand the range of employment opportunities, job roles, and the skills and qualifications required within these sectors.
What you'll be able to do
- Know about the different green industries that offer career opportunities, including their scope and activities.
- Understand the range of employment opportunities available in green industries, including job roles, skills requirements and career pathways.
Generating and Assessing a Business Idea Real unit · OCN London
This unit equips learners with skills to generate viable business ideas, assess their market potential, and plan steps to develop the business. You'll consider personal skills and resources in the business planning process.
What you'll be able to do
- Generate a viable business idea
- Assess the potential of a business idea
- Take a business idea forward
Global Warming and Climate Change Real unit · OCN London
This unit covers the concepts of global warming and climate change, including their definitions, causes—both human and natural—and environmental impacts. You'll also explore local, national, and international actions addressing climate change and understand how personal behaviour can mitigate its effects.
What you'll be able to do
- Understand the meaning of the terms ‘global warming’ and ‘climate change’.
- Understand the various causes of global warming and climate change, including human and natural factors.
- Understand the impact of global warming and climate change on the environment, including specific examples.
- Know about local, national and international actions being taken to address climate change.
- Understand how to reduce personal impact on climate change through changes in behaviour and consumption.
Handling Cash Payments Real unit · OCN London
This unit covers procedures for handling cash payments, including processing transactions, creating a float, and cashing up. You'll understand how to verify banknotes, handle counterfeit currency, and provide accurate change to customers.
What you'll be able to do
- Describe how to process cash payments
- Explain how to create a float and cash up
- Handle a cash payment
Health and Safety for Catering, Hospitality and Tourism Real unit · OCN London
This unit provides knowledge of health and safety legislation, risks, and hazards specific to the catering, hospitality, and tourism industries. You'll understand responsibilities and procedures to maintain a safe working environment in these sectors.
What you'll be able to do
- Understand the legal and organisational requirements for health and safety in the catering, hospitality or tourism industries.
- Know about common risks and hazards present in a catering, hospitality or tourism environment.
- Understand how to maintain a healthy and safe working environment in catering, hospitality or tourism settings, including procedures and best practices.
Healthier Food and Special Diets Real unit · OCN London
This unit provides knowledge of balanced diets, food groups, and their nutritional value. You'll also learn how to plan and provide special diets tailored to individual needs and dietary restrictions.
What you'll be able to do
- Understand the principle of balanced diets, including the different food groups and their nutritional value.
- Understand how to plan and provide special diets, taking into account individual needs and dietary requirements.
Housekeeping in Hospitality Real unit · OCN London
You'll understand the range of accommodation establishments and the importance of housekeeping in maintaining hygiene and guest satisfaction. The unit covers specialist cleaning equipment and methods, floor coverings, and the consequences of poor housekeeping.
What you'll be able to do
- Understand the range of establishments providing accommodation, including hotels, guesthouses, and holiday lets
- Understand the importance of cleaning in maintaining hygiene and creating a positive guest experience
- Understand that different cleaning tasks require a range of specialist equipment and methods
- Understand that the type of accommodation and its use will determine the appropriate floor covering
- Understand the reasons for the selection and control of linen, including hygiene, cost, and guest comfort
IT Communication Fundamentals in the Workplace Real unit · OCN London
It teaches you to select and use various information sources, including internet-based resources, to meet workplace needs. You'll learn to evaluate the credibility of information and use IT tools to communicate safely and effectively.
What you'll be able to do
- Select and use a variety of sources of information to meet specific needs in the workplace.
- Search for, select and use internet-based information and evaluate its fitness for purpose in a professional context.
- Select and use IT tools to communicate safely, responsibly and effectively with colleagues and clients.
IT Software Fundamentals in the Workplace Real unit · OCN London
It teaches you to select and use appropriate software applications to meet workplace needs and solve problems. You'll develop skills in entering, formatting, and presenting information effectively, and will evaluate software choices to ensure suitability for specific tasks.
What you'll be able to do
- Select and use appropriate software applications to meet needs and solve problems
- Enter and format different types of information to suit its meaning and purpose
- Present information in ways that are fit for purpose and audience
- Evaluate the selection and use of IT tools and facilities to present information
Improving Own Learning And Performance Real unit · OCN London
It teaches you to understand their preferred learning styles and methods, and to use this awareness to set realistic learning targets. You'll learn to plan, make decisions about achieving goals, and review their own learning performance effectively.
What you'll be able to do
- Understand different learning styles and methods, and relate them to own learning preferences.
- Use own strengths, aptitudes and skills to determine realistic and achievable learning targets.
- Make informed decisions about how to effectively achieve learning targets.
- Review own learning performance and identify areas for improvement.
Improving Personal Productivity Real unit · OCN London
You'll plan and use digital software to improve personal productivity. This unit covers efficient use of digital systems to complete tasks and the review of digital tools to identify improvements in productivity.
What you'll be able to do
- Plan the use of digital software to improve productivity
- Use digital systems efficiently to complete planned tasks
- Use digital software efficiently to complete planned tasks
- Review the selection and use of digital tools to make improvements in productivity
Interview Skills Real unit · OCN London
You'll learn to prepare for and participate in interviews, including presenting appropriate documentation and demonstrating professional behaviour. The unit also covers reviewing interview performance to identify areas for improvement.
What you'll be able to do
- Present self for an interview
- Take part in an interview
- Review own performance in an interview
Introduction to Self-Employment Real unit · OCN London
You'll explore self-employment within a specific sector, including market opportunities, challenges, and the characteristics of successful self-employed individuals. The unit also covers managing income and expenditure, responsibilities, planning, and available support for self-employed people.
What you'll be able to do
- Know about the key aspects of self-employment in a given sector, including market opportunities and challenges.
- Know the characteristics and qualities of successful self-employed people, such as resilience, determination, and good communication skills.
- Manage income and expenditure effectively as a self-employed person, including budgeting and financial planning.
- Know the legal and ethical responsibilities of a self-employed person, including tax obligations and data protection.
- Plan effectively for self-employment, including developing a business plan and securing funding.
- Understand the support available to people considering self-employment, including government schemes, business advice, and mentoring programmes.
Introduction to Sustainability Real unit · OCN London
This unit introduces learners to the fundamental concepts of sustainability, including its definition, core principles, and goals. You'll understand the importance of natural resources for human well-being and economic development, as well as the key global challenges to sustainability such as climate change.
What you'll be able to do
- Understand the basic concepts of sustainability, including its definition, principles, and goals.
- Understand the importance of natural resources for human well-being and economic development.
- Understand key challenges to sustainability in the world, such as climate change, resource depletion, and social inequality.
Investigate an Environmental Issue Real unit · OCN London
You'll investigate an environmental issue by analysing sources, causes, and impacts. This unit covers evaluation of information reliability and explores current and potential solutions to address the issue.
What you'll be able to do
- Understand sources relating to an environmental issue
- Understand the causes of the environmental issue
- Explain how the environmental issue impacts on the environment
- Understand the ways the environmental issue is being addressed
- Understand the ways the environmental issue could be addressed
Leadership Skills Real unit · OCN London
You'll explore the characteristics and skills of effective leadership, including communication, motivation, and decision-making. The unit covers leader-team member relationships and provides opportunities to demonstrate leadership skills in group settings.
What you'll be able to do
- Describe the key characteristics of an effective leader, including communication, motivation, and decision-making skills
- Describe the skills involved in being an effective leader, such as delegation, problem-solving, and conflict resolution
- Explain the development of the relationship between a leader and a team member, including trust, respect, and support
- Demonstrate how to lead a small group or team in a given task or activity
Learning from Work Placement Real unit · OCN London
You'll reflect on their work placement experience to identify key skills and knowledge gained. They will assess their own performance, recognise strengths and areas for improvement, and set realistic career-related goals based on their placement learning.
What you'll be able to do
- Reflect on what was learnt during the work placement experience, identifying key skills and knowledge gained.
- Assess own performance during the work placement, identifying strengths and areas for development.
- Use learning from the work placement to set realistic and achievable career-related goals.
- Identify how the work placement has influenced future career aspirations.
Maintain, Handle and Clean Knives in Catering Real unit · OCN London
You'll gain knowledge and skills to maintain, handle, and clean knives safely in a catering environment. This unit covers sharpening techniques, safe storage, appropriate knife selection, and hygiene practices.
What you'll be able to do
- Explain how to maintain knives in a catering environment to ensure sharpness and longevity
- Describe appropriate methods for storing knives safely in a catering environment
- Maintain knives to ensure they are sharp and safe for catering tasks
- Use knives effectively and safely for a range of catering tasks
- Select the appropriate knife for a given catering task
- Handle knives safely and correctly in a catering environment
- Explain the importance of cleanliness when using knives in a catering environment to prevent contamination
- Describe procedures for cleaning and sanitising knives after use
Maintaining Food Safety when Storing, Preparing and Cooking Food Real unit · OCN London
You'll develop knowledge and skills to maintain food safety during storage, preparation, and cooking. The unit emphasises personal hygiene, workplace cleanliness, safe food storage, and cooking practices to prevent contamination and foodborne illness.
What you'll be able to do
- Keep yourself clean and hygienic when handling food, following personal hygiene procedures.
- Keep the working area clean and hygienic and understand the importance of this for preventing contamination.
- Store food safely, following food safety regulations and guidelines.
- Prepare, cook and hold food safely, following food safety regulations and guidelines to prevent foodborne illness.
Meet the Requirements of Customers with Specific Needs in the Hospitality and Tourism Industry Real unit · OCN London
You'll understand the legal requirements for accessibility and the importance of respect and dignity when serving customers with specific needs. This unit covers effective communication methods and reasonable adjustments within hospitality and tourism settings.
What you'll be able to do
- Explain the importance of providing an accessible service to all customers.
- Describe effective methods of communicating with customers who have specific needs.
Menu Planning Real unit · OCN London
It teaches you to plan and cost menus effectively by considering factors such as customer preferences, dietary requirements, and seasonal ingredient availability. You'll learn to calculate menu and portion costs for different situations.
What you'll be able to do
- Know the factors to be considered when planning a menu, including customer preferences, dietary requirements, and seasonal availability of ingredients.
- Accurately calculate the cost of menus and individual portions, taking into account ingredient prices, labour costs, and overhead expenses.
- Plan and cost menus for given situations, demonstrating the ability to create balanced and appealing menus within specified budget constraints.
Oral Communication Skills Real unit · OCN London
This unit develops learners' oral communication skills, enabling them to deliver structured presentations, engage audiences effectively, listen actively, respond to questions, and participate in discussions. You'll also evaluate the strengths and weaknesses of their own oral presentations.
What you'll be able to do
- Speak to an audience in a clear, concise, and engaging manner
- Listen with understanding, demonstrating active listening skills and empathy
- Respond to questions effectively, providing relevant and informative answers
- Engage in discussion, contributing constructively and respectfully to the conversation
- Understand the strengths and weaknesses of own oral presentation skills, identifying areas for improvement
Plan Tailored Travel Itineraries Real unit · OCN London
You'll understand factors influencing the creation of tailor-made travel itineraries. This unit covers customer preferences, budget considerations, and identification of suitable travel components such as transport and accommodation.
What you'll be able to do
- Understand the various factors that need to be considered when creating tailor-made travel itineraries to meet specific customer requirements.
- Identify suitable travel-related components, such as transportation, accommodation, and activities, to effectively meet the diverse requirements of customers.
Planning an Event Real unit · OCN London
You'll gain knowledge of the events industry, including its sectors and event types, and the role of event planners. The unit develops skills to create and present detailed event plans, considering resources, objectives, and event requirements to effectively organise specified events.
What you'll be able to do
- Describe the different sectors within the events industry.
- Identify various types of events and their characteristics.
- Explain the roles and responsibilities of an event planner/coordinator.
- Describe the skills and qualities required to be an effective event planner/coordinator.
- Develop a detailed plan for running a specified event, including objectives, budget, and timeline.
- Identify resources required for the event, including personnel, equipment, and venue.
- Present the event plan to stakeholders, clearly communicating the event's objectives, activities, and logistics.
- Respond to questions and feedback from stakeholders regarding the event plan.
Portering and Concierge Duties Real unit · OCN London
This unit covers the duties of porters and concierges within the hospitality sector. You'll understand the importance of personal presentation, customer service, and adherence to organisational policies and procedures in performing these roles.
What you'll be able to do
- Describe the range of portering and concierge duties commonly found in the hospitality sector.
- Explain the importance of maintaining high standards of personal presentation when interacting with customers as a porter or concierge.
- Explain the importance of adhering to organisational policies and procedures when performing portering or concierge duties.
Practical Presentation Skills Real unit · OCN London
You'll develop practical presentation skills, including planning, structuring, and delivering presentations. The unit covers the use of visual aids and delivery techniques, as well as assessing performance to identify areas for improvement.
What you'll be able to do
- Understand the skills involved in preparing and delivering presentations, including planning, structuring, and using visual aids.
- Use different visual aids and delivery styles in presentations to engage the audience and convey information effectively.
- Plan a presentation, including defining the purpose, identifying the audience, and selecting appropriate content.
- Deliver a presentation, using effective communication skills and maintaining audience engagement.
- Assess performance and identify areas for improvement in presentation skills, using feedback and self-reflection.
Preparation for Employment in Catering, Hospitality and Tourism Real unit · OCN London
This unit equips learners to identify employment opportunities within catering, hospitality, and tourism sectors. You'll assess their own strengths and weaknesses, understand career pathways, and develop skills to apply effectively for relevant job roles.
What you'll be able to do
- Recognise a range of employment opportunities available within the catering, hospitality, or tourism sectors.
- Recognise and evaluate own strengths and weaknesses in relation to potential roles within the catering, hospitality, or tourism industries.
- Know about various career paths and progression opportunities within the catering, hospitality, or tourism sectors.
- Apply for a job in catering, hospitality, or tourism, demonstrating effective application and interview skills.
Prepare Meals to Meet Relevant Nutritional Standards Set for School Meals Real unit · OCN London
This unit provides learners with knowledge of nutritional standards for school meals and special dietary requirements. You'll learn to prepare meals that meet these standards while accommodating allergies, intolerances, and other dietary needs.
What you'll be able to do
- Know the relevant nutritional standards that apply to school meals.
- Prepare meals that meet the relevant nutritional standards set for school meals.
- Know about special dietary requirements that may be required for school meals, including allergies, intolerances, and religious or ethical considerations.
- Prepare meals that meet both the required nutritional standards and any special dietary requirements for school meals.
Prepare and Cook Fish and Shellfish Real unit · OCN London
This unit provides learners with knowledge and practical skills to prepare and cook fish and shellfish safely and effectively. You'll explore different types of fish and shellfish, sustainable sourcing, freshness indicators, and demonstrate preparation and cooking techniques.
What you'll be able to do
- Describe the different methods used to prepare fish and shellfish for cooking
- Demonstrate the correct techniques to prepare a range of fish and shellfish
- Explain the different cooking methods suitable for various types of fish and shellfish
- Cook fish and shellfish using appropriate methods to ensure quality and safety
Prepare and Cook Food to Meet the Requirements of Allergy Sufferers Real unit · OCN London
You'll develop knowledge and skills to prepare and cook food safely for individuals with allergies. The unit covers common allergens, ingredient identification, and procedures to prevent cross-contamination during food preparation.
What you'll be able to do
- Understand how to prepare food to meet the specific dietary requirements of allergy sufferers.
- Prepare food that is safe and suitable for consumption by individuals with allergies, adhering to strict hygiene and preparation protocols.
Prepare and Maintain a Buffet and Carvery Service Real unit · OCN London
You'll understand how to prepare and maintain buffet and carvery displays that are attractive and safe. The unit covers food safety standards, temperature control, and methods to minimise cross-contamination in buffet and carvery settings.
What you'll be able to do
- Prepare and maintain an attractive and safe buffet and carvery display, considering factors such as food safety, presentation, and temperature control.
- Prepare and maintain a buffet and carvery display, ensuring food safety standards are met and the display is appealing to customers.
Prepare and Present Food for Cold Presentation Real unit · OCN London
You'll learn to prepare and present food for cold presentation, adhering to food safety and hygiene standards. The unit covers principles of cross-contamination prevention, temperature control, and techniques for preparing and presenting cold dishes attractively.
What you'll be able to do
- Explain the principles of preparing and presenting food for cold presentation, including food safety and hygiene
- Prepare ingredients for cold presentation dishes using appropriate techniques
- Present cold dishes attractively, considering colour, texture, and balance
- Store prepared cold presentation food correctly to maintain quality and safety
Preparing for Work Placement Real unit · OCN London
You'll prepare for work placement by gaining knowledge about the host organisation, its structure, products or services, and expectations of learners. The unit also includes setting relevant targets to enhance the work placement experience and learning outcomes.
What you'll be able to do
- Describe the company or organisation where work placement is planned
- Describe the purpose of a work placement
- Explain what the company or organisation expects of the learner during work placement
- Set targets relating to work placement
Preparing for an Interview Real unit · OCN London
This unit equips learners with skills to prepare effectively for interviews by collating and understanding relevant information. You'll prepare questions for interviewers and formulate appropriate answers to common interview questions.
What you'll be able to do
- Collate information required in preparing for an interview, such as job descriptions and person specifications.
- Understand the information required in preparing for an interview, including company background and interview format.
- Prepare questions to ask an interviewer to gain further information about the role and organisation.
- Prepare answers to common interview questions, demonstrating relevant skills and experience.
Principles of Completing Kitchen Documentation Real unit · OCN London
It teaches you to understand the importance of maintaining complete kitchen documentation. You'll explore accurate record-keeping for food safety, stock control, equipment maintenance, and waste disposal within a kitchen environment.
What you'll be able to do
- Explain the reasons why complete and accurate kitchen documentation must be maintained.
Principles of Customer Service in the Hospitality Sector Real unit · OCN London
You'll explore customer service standards and procedures within the hospitality sector. The unit covers the importance of excellent service for customer satisfaction and loyalty, and the individual's role in delivering consistent service.
What you'll be able to do
- Explain why organisations in the hospitality sector have standards and procedures for customer service.
- Describe the importance of providing excellent customer service in the hospitality sector for business success and customer loyalty.
- Explain the role of the individual in delivering customer service in the hospitality sector, including communication skills and personal presentation.
- Explain the importance of understanding customers’ needs and expectations in the hospitality sector to provide tailored service.
- Identify common customer service problems that may arise in the hospitality sector, such as complaints, delays, and misunderstandings.
- Describe how to resolve customer service problems effectively, using appropriate communication and problem-solving skills.
Principles of Maintaining Customer Service Through Effective Handover Real unit · OCN London
This unit provides knowledge of customer service team roles and responsibilities, the importance of teamwork, and effective handover procedures. You'll understand how to follow up on customer service actions to maintain service continuity and customer satisfaction.
What you'll be able to do
- Know about responsibilities within a customer service team, including individual and team roles.
- Follow up customer service actions, ensuring customer satisfaction and resolving issues.
- Maintain customer service through effective handover, ensuring continuity of service and clear communication.
Principles of Promoting Additional Services or Products to Customers Real unit · OCN London
You'll recognise the importance of promoting additional services or products to customers. The unit covers how such promotion benefits organisations through increased revenue and enhances customer satisfaction while maintaining ethical sales practices.
What you'll be able to do
- Recognise the importance of promoting additional services or products that are available to customers.
- Explain how to promote additional services or products to customers to benefit organisations and their customers.
Produce Healthy Dishes Real unit · OCN London
This unit introduces learners to the principles of healthy eating and the production of healthy dishes. You'll understand nutritional guidelines, select appropriate ingredients, and apply preparation and cooking techniques to create balanced, nutritious meals.
What you'll be able to do
- Explain the principles of healthy eating, including dietary guidelines and nutritional requirements
- Produce a healthy dish, considering nutritional balance and portion control
- Identify ingredients suitable for healthy dishes, considering their nutritional value and potential health benefits
- Apply techniques for preparing, cooking, and serving healthy dishes, minimising fat, salt, and sugar content
Producing a Caribbean Meal Real unit · OCN London
You'll explore the key ingredients and cooking techniques used in Caribbean cuisine. This unit enables them to balance flavours and textures, adapt recipes for dietary needs, and prepare and cook a balanced Caribbean meal.
What you'll be able to do
- Describe how to produce a balanced Caribbean meal.
- Demonstrate the ability to produce a Caribbean meal.
Producing a Chinese Meal Real unit · OCN London
This unit covers the principles of producing a balanced Chinese meal, including nutritional requirements and adapting meals for specific dietary needs. You'll develop practical skills to prepare and cook Chinese dishes following appropriate recipes and cooking methods.
What you'll be able to do
- Produce a balanced Chinese meal, considering nutritional requirements and dietary needs.
- Produce a Chinese meal, following recipes and applying appropriate cooking techniques.
Producing a French Meal Real unit · OCN London
You'll gain knowledge of traditional French cuisine, including key ingredients and flavour profiles, and the principles of creating balanced meals. The unit develops practical skills to prepare and cook a range of French dishes using appropriate techniques.
What you'll be able to do
- Explain the principles of creating a balanced French meal, considering nutritional value and traditional French cuisine
- Prepare and cook a range of dishes to produce a complete French meal, demonstrating appropriate techniques and flavours
Producing a Greek Meal Real unit · OCN London
You'll gain knowledge of the ingredients and nutritional components of balanced Greek meals, including dietary considerations. The unit develops practical skills in preparing, cooking, and presenting Greek meals in accordance with recipes and dietary guidelines.
What you'll be able to do
- Produce a balanced Greek meal, considering nutritional content and dietary guidelines.
- Produce a Greek meal, following recipes and using appropriate cooking techniques.
Producing a Japanese Meal Real unit · OCN London
This unit provides learners with knowledge of traditional Japanese cuisine, including key ingredients and flavour profiles, and principles for creating balanced meals. You'll learn to prepare and cook a variety of Japanese dishes demonstrating appropriate techniques.
What you'll be able to do
- Explain the principles of creating a balanced Japanese meal, considering nutritional value and traditional Japanese cuisine
- Prepare and cook a range of dishes to produce a complete Japanese meal, demonstrating appropriate techniques and flavours
Producing a Mediterranean Meal Real unit · OCN London
It teaches you to understand the main food groups and nutritional benefits of Mediterranean cuisine. You'll describe cooking methods, select key ingredients, and prepare, cook, and present a balanced Mediterranean meal.
What you'll be able to do
- Identify the key components of a balanced Mediterranean meal
- Describe the methods used to produce a Mediterranean meal
- Prepare and cook a balanced Mediterranean meal using appropriate techniques
- Present a Mediterranean meal to meet required standards
Producing a Mexican Meal Real unit · OCN London
This unit covers the principles of producing a balanced Mexican meal, including key ingredients and dietary adaptations. You'll learn to prepare, cook, and present Mexican cuisine while adhering to nutritional and safety standards.
What you'll be able to do
- Understand how to produce a balanced Mexican meal, considering nutritional value and dietary requirements
- Produce a Mexican meal, demonstrating culinary skills and adherence to food safety standards
Producing a Moroccan Meal Real unit · OCN London
This unit provides learners with knowledge of producing balanced Moroccan meals, including key ingredients, nutritional benefits, and cultural significance. You'll develop practical cooking skills and evaluate the quality of their prepared meals.
What you'll be able to do
- Identify the key components of a balanced Moroccan meal, considering nutritional value and culinary traditions.
- Describe the ingredients and cooking techniques commonly used in Moroccan cuisine.
- Prepare a Moroccan meal, demonstrating appropriate culinary skills and hygiene practices.
- Evaluate the quality and presentation of the prepared Moroccan meal.
Producing a Spanish Meal Real unit · OCN London
This unit introduces learners to the principles of producing a balanced Spanish meal, including key ingredients and dietary adaptations. You'll develop culinary skills to prepare, cook, and present a Spanish meal safely and to professional standards.
What you'll be able to do
- Understand how to produce a balanced Spanish meal, considering nutritional value and dietary requirements
- Produce a Spanish meal, demonstrating culinary skills and adherence to food safety standards
Producing a Thai Meal Real unit · OCN London
This unit provides knowledge and skills to produce a balanced Thai meal. You'll identify key food groups, cooking methods, and ingredients, and demonstrate preparation, cooking, and presentation to required standards.
What you'll be able to do
- Identify the key components of a balanced Thai meal
- Describe the methods used to produce a Thai meal
- Prepare and cook a balanced Thai meal using appropriate techniques
- Present a Thai meal to meet required standards
Producing a Turkish Meal Real unit · OCN London
You'll study the main food groups and nutritional benefits of Turkish cuisine. This unit covers cooking methods and ingredient selection, enabling learners to prepare, cook, and present a balanced Turkish meal to meet dietary requirements.
What you'll be able to do
- Identify the key components of a balanced Turkish meal
- Describe the methods used to produce a Turkish meal
- Prepare and cook a balanced Turkish meal using appropriate techniques
- Present a Turkish meal to meet required standards
Producing a Vegan Meal Real unit · OCN London
This unit covers the knowledge and practical skills required to produce a balanced vegan meal. You'll identify key nutrients, source appropriate vegan ingredients, adapt recipes, and demonstrate the preparation and cooking of a nutritious vegan meal.
What you'll be able to do
- Describe how to produce a balanced vegan meal.
- Demonstrate the ability to produce a balanced vegan meal.
Producing a Vegetarian Meal Real unit · OCN London
You'll develop knowledge of the nutritional requirements for balanced vegetarian meals and the value of various vegetarian protein sources. The unit includes practical skills in preparing, cooking, and presenting balanced vegetarian meals.
What you'll be able to do
- Identify the key nutritional components required for a balanced vegetarian meal.
- Describe a range of vegetarian ingredients and their nutritional value.
- Explain how to combine ingredients to create a balanced vegetarian meal.
- Prepare a balanced vegetarian meal, following appropriate food safety and hygiene procedures.
- Cook a balanced vegetarian meal, using appropriate cooking methods.
- Present a balanced vegetarian meal to a professional standard.
Producing a Vietnamese Meal Real unit · OCN London
You'll study the principles of producing a balanced Vietnamese meal, focusing on nutritional value and dietary requirements. They will develop practical skills to prepare, cook, and present Vietnamese dishes while demonstrating correct culinary techniques.
What you'll be able to do
- Understand how to produce a balanced Vietnamese meal, considering nutritional value and dietary requirements
- Produce a Vietnamese meal, demonstrating culinary skills and adherence to food safety standards
Producing an Indian Meal Real unit · OCN London
It teaches you to produce a balanced Indian meal by understanding ingredient roles, nutritional benefits, and dietary adaptations. You'll select fresh ingredients and prepare meals following appropriate recipes and standards.
What you'll be able to do
- Describe the key components of a balanced Indian meal, considering nutritional value and dietary requirements
- Explain how to select appropriate ingredients for an Indian meal, considering flavour profiles and authenticity
- Follow recipes and techniques to produce an Indian meal to a satisfactory standard
- Present an Indian meal in an appealing and appropriate manner
Producing an Italian Meal Real unit · OCN London
This unit provides knowledge of Italian cuisine’s main food groups and nutritional benefits. You'll describe cooking methods, select appropriate ingredients, and prepare, cook, and present a balanced Italian meal.
What you'll be able to do
- Identify the key components of a balanced Italian meal
- Describe the methods used to produce an Italian meal
- Prepare and cook a balanced Italian meal using appropriate techniques
- Present an Italian meal to meet required standards
Programming Fundamentals Real unit · OCN London
You'll develop fundamental programming skills, including the use of various data types, assignment statements for calculations, and control structures such as selection commands, loops, and subroutines. It teaches you to write basic programs using these essential programming constructs.
What you'll be able to do
- Use the different data types provided by the programming language, including integers, floating-point numbers, strings, and Booleans.
- Use assignment statements to calculate results from expressions using basic mathematical functions, such as addition, subtraction, multiplication, and division.
- Use selection commands, such as if-then-else statements, to control the flow of execution based on conditions.
- Use loops, such as for loops and while loops, to repeat a block of code multiple times.
- Use subroutines to organise code into reusable modules.
- Use functions to perform specific tasks and return values.
- Use arrays to store and manipulate collections of data.
- Use logical operators AND, OR and NOT to combine and negate conditions.
- Read from and write to data files to persist data between program executions.
- Debug a program to identify and fix errors.
Project in Sustainability Real unit · OCN London
You'll learn to plan, implement, and evaluate a sustainability project within a chosen environment. This includes setting measurable goals, monitoring progress, presenting outcomes, and reflecting on the effectiveness of their sustainability initiatives.
What you'll be able to do
- Plan a project effectively to promote sustainability in a chosen environment, setting clear goals and objectives.
- Undertake a sustainability project, implementing planned actions and monitoring progress.
- Present the results of a sustainability project in a clear and concise manner, highlighting key findings and achievements.
- Reflect on the sustainability project, evaluating its effectiveness and identifying areas for improvement.
Promotional Activities in Travel and Tourism Real unit · OCN London
You'll understand promotional activities within the travel and tourism industry, including their objectives and methods. The unit covers planning, implementing, and evaluating promotional campaigns targeted at specific audiences.
What you'll be able to do
- Explain the role of promotion in the travel and tourism industry.
- Identify different promotional methods used to market travel and tourism products and services.
- Analyse the target audience for specific travel and tourism products and services.
- Develop a promotional plan for a selected travel and tourism product or service.
- Implement promotional activities to market travel and tourism products and services.
- Evaluate the effectiveness of promotional activities in reaching the target audience and achieving marketing objectives.
Provide a Counter and Takeaway Service Real unit · OCN London
You'll learn to provide efficient counter and takeaway service, including greeting customers, taking orders, handling payments, and maintaining service areas. The unit emphasises customer service and hygiene standards.
What you'll be able to do
- Know the procedures for serving customers efficiently and effectively at a counter.
- Serve customers at the counter, following established procedures and providing excellent customer service.
- Maintain the cleanliness, hygiene, and organisation of counter and service areas.
- Maintain counter and service areas to ensure they are clean, hygienic, organised, and presentable.
Reception, Billing and Cashier Procedures for Front Office Staff Real unit · OCN London
This unit covers the role and functions of front office staff, including reception, billing, and cashier procedures. You'll understand guest types and requirements, manage arrivals and room allocation, and handle billing and departures effectively.
What you'll be able to do
- Explain the important role and function of front office within an organisation.
- Identify different types of guest that come into an organisation and describe their requirements.
- Describe how to deal with a guest on their arrival.
- Explain how to allocate rooms and how to deal with ‘overbooking’ situations.
- Describe how to compile a guest’s account.
- Explain procedures for secure cash handling.
Running an Event Real unit · OCN London
You'll participate in organising, promoting, and running an event, working collabouratively to meet customer requirements. The unit also includes evaluating the event's success and understanding individual roles and responsibilities within the event management process.
What you'll be able to do
- Actively participate in the organisation of an event, contributing to tasks such as planning, logistics, and coordination.
- Promote an event effectively, utilising various marketing channels to reach the target audience and generate interest.
- Work collaboratively with others to run an event that successfully meets customer requirements and expectations.
- Evaluate the success of an event, analysing feedback and data to identify areas for improvement in future events.
Safe, Hygienic and Secure Working Environments in Hospitality Real unit · OCN London
This unit covers the responsibilities of individuals under the Health and Safety at Work Act and emphasises the importance of maintaining safe, hygienic, and secure working environments in hospitality. You'll identify workplace hazards, understand safety procedures, and learn accident reporting processes.
What you'll be able to do
- State personal responsibilities under the Health and Safety at Work Act.
- Explain the importance of working in a safe and hygienic manner in a hospitality environment.
- Identify potential hazards in the workplace and describe appropriate safety measures.
- Describe procedures for reporting accidents and incidents in the workplace.
- Explain the importance of maintaining a secure working environment in hospitality.
Searching for a Job Real unit · OCN London
You'll explore various sources of job vacancy information, including online job boards, recruitment agencies, and company websites. They will develop skills to identify and evaluate suitable job vacancies based on their own skills and career aspirations.
What you'll be able to do
- Know about various sources of information about job vacancies, including online job boards, recruitment agencies, and company websites.
- Access and utilise different sources of information about job vacancies effectively.
- Use information about jobs, such as job descriptions and person specifications, to identify suitable vacancies that match own skills and experience.
- Evaluate job vacancies against own career goals and suitability.
Serve and Assist Customers at a Buffet and Carvery Real unit · OCN London
This unit provides learners with the knowledge and skills to serve and assist customers at buffet and carvery settings. You'll learn how to offer customer service, provide information on food items, accommodate special dietary needs, and maintain hygiene standards.
What you'll be able to do
- Serve and assist customers effectively at a buffet and carvery display, ensuring a positive and efficient dining experience.
- Serve and assist customers at the carvery and buffet, demonstrating excellent customer service skills and knowledge of food safety procedures.
Service of Alcoholic and Non-Alcoholic Drinks Real unit · OCN London
This unit provides learners with knowledge of how to take customer orders and serve alcoholic and non-alcoholic drinks following correct procedures. You'll also understand relevant legislation governing the service of alcoholic beverages.
What you'll be able to do
- Understand how to take customer orders accurately and efficiently, considering customer preferences and dietary needs
- Understand how to serve alcoholic and non-alcoholic drinks according to established procedures and customer requests
- Understand the appropriate legislation that relates to the serving of alcoholic drinks, including age restrictions and responsible alcohol service
Service of Food and Drinks at Table Real unit · OCN London
This unit equips learners with the knowledge and skills to provide table service in food and drink environments. You'll be able to greet customers, take orders accurately, serve food and drinks efficiently, and maintain the dining area to a high standard.
What you'll be able to do
- Explain how to greet customers and take orders for food and drink.
- Demonstrate the ability to greet customers and take orders for food and drinks at a table.
- Explain how to serve customers' orders and maintain the dining area.
- Demonstrate the ability to serve customers' orders and maintain the dining area.
Setting and Meeting Targets at Work Real unit · OCN London
This unit focuses on setting realistic and achievable personal targets in the workplace. You'll develop skills in monitoring progress, identifying factors affecting success, and documenting targets using recognised formats to support personal and professional development.
What you'll be able to do
- Set personal targets for a workplace
- Review progress in meeting own targets
Skills for Self Managers Real unit · OCN London
It teaches you to manage their own workload and time effectively, plan personal development, and evaluate their performance. You'll also develop skills to work positively and constructively within a work environment.
What you'll be able to do
- Demonstrate the ability to manage own workload, time, and personal development effectively.
- Demonstrate the ability to work in a positive and constructive manner, contributing to a positive work environment.
Solving Work-Related Problems Real unit · OCN London
This unit provides learners with an understanding of common workplace problems, their causes, and impacts. You'll learn to identify sources of help, apply problem-solving strategies, and evaluate solutions to resolve issues effectively in the workplace.
What you'll be able to do
- Understand the types of problems that can arise in the workplace, including their potential causes and impact.
- Access and utilise various sources of help and support for resolving workplace problems.
- Understand the processes involved in solving workplace problems, including identifying, analysing and evaluating potential solutions.
- Apply appropriate strategies and techniques to effectively solve workplace problems, considering the specific context and stakeholders involved.
Spreadsheets Real unit · OCN London
You'll gain the ability to use spreadsheets professionally, including formatting data, utilising multiple worksheets, applying formulae for calculations, presenting data graphically, and managing data through sorting and filtering techniques.
What you'll be able to do
- Know different uses for spreadsheets in a professional context
- Use formatting techniques to enter data into a spreadsheet accurately
- Use multiple worksheets within a spreadsheet to organise data
- Use formulae in a spreadsheet to calculate data effectively
- Present data in graphical form using a spreadsheet
- Sort and manage data in a spreadsheet to meet specific requirements
- Print a spreadsheet in a clear and understandable format
Street Market Trading as a Business Option Real unit · OCN London
You'll understand local trading conditions and legal requirements for street market trading. The unit covers types of street markets, customer bases, seasonal variations, and the viability of street trading as a business option within a specific locality.
What you'll be able to do
- Understand the prevailing local trading conditions relevant to establishing a street trading business.
- Know and comply with the legal implications and requirements of street market trading, including relevant regulations and legislation.
- Evaluate and establish whether street market trading is a viable and sustainable business proposition for his/her own specific business idea and circumstances.
Supporting Sustainability in an Office Environment Real unit · OCN London
This unit provides learners with knowledge of sustainability initiatives and resource efficiency in office environments. You'll participate in sustainability practices aimed at reducing waste and energy consumption within the workplace.
What you'll be able to do
- Support sustainability and efficiency initiatives within an office environment.
- Actively support sustainability practices in an office environment, contributing to environmental responsibility.
Sustainability Issues in Industry Real unit · OCN London
It teaches you to understand sustainability issues within a chosen sector or industry, including environmental and social considerations. You'll identify opportunities to improve sustainability practices to reduce negative impacts.
What you'll be able to do
- Understand the key sustainability issues relevant to a chosen sector or industry, including environmental and social considerations.
- Know how sustainability practices can be improved within a specific sector or industry to minimise negative impacts and maximise positive contributions.
Sustainability in Hospitality Real unit · OCN London
This unit introduces learners to sustainability principles in the hospitality industry, covering environmental, social, and economic aspects. You'll explore methods to improve sustainability practices across the sector.
What you'll be able to do
- Describe the key principles of sustainability in the hospitality industry.
- Explain how sustainability can be improved in different areas of the hospitality industry, providing specific examples.
Sustainability in Professional Kitchens Real unit · OCN London
You'll explore sustainability issues in professional kitchens, including environmental impacts, ethical sourcing, resource use, and waste management. The unit promotes understanding of sustainable practices within food production and kitchen operations.
What you'll be able to do
- Understand issues of sustainability in professional kitchens, including environmental impact and ethical sourcing
- Understand how sustainably sourced food is used in professional kitchens, including its benefits and challenges
- Understand about sustainable use of resources in professional kitchens, including energy and water conservation
- Understand about the management of waste in professional kitchens, including recycling and composting practices
Team Building Skills Real unit · OCN London
This unit provides an understanding of team building skills, focusing on the characteristics of effective team leaders, various leadership styles, team roles and personalities, and the setting of clear objectives to enhance team performance.
What you'll be able to do
- Understand the key characteristics of an effective team leader
- Know about different leadership skills and styles that can be used in a team environment
- Understand different team roles and personalities and how they contribute to team dynamics
- Set clear and achievable objectives for the team to work towards
The Environmental Impact of Leisure and Tourism in the UK Real unit · OCN London
It teaches you to assess the environmental impact of leisure and tourism activities in the UK. You'll evaluate positive and negative effects, understand mitigation strategies, and identify key environmental protection initiatives.
What you'll be able to do
- Describe the various leisure and tourism activities and facilities in the UK.
- Assess the positive and negative impacts of leisure and tourism activities and facilities on the UK environment.
- Explain how the UK addresses the negative environmental effects caused by leisure and tourism activities and facilities.
- Identify the main environmental protection initiatives in the leisure and tourism sector.
- Describe the role of organisations in promoting environmental sustainability within the leisure and tourism industry.
The UK Travel and Tourism Sector Real unit · OCN London
You'll gain an understanding of the UK travel and tourism sector, including definitions, main components, and the roles of various organisations. The unit also covers the importance of sustainable and responsible tourism practices within the sector.
What you'll be able to do
- Define the concept of the travel and tourism sector.
- Describe the roles and inter-relationships of organisations within the UK travel and tourism sector.
- Explain the importance of sustainable and responsible tourism.
Time Management Real unit · OCN London
This unit provides learners with knowledge of effective time management principles and their importance in the workplace. You'll demonstrate skills in prioritising tasks, managing time efficiently during the working day, and assessing their own time-management practices.
What you'll be able to do
- Know what constitutes effective time management
- Understand why it is important to manage their time in the workplace
- Demonstrate time-management skills during the working day
- Assess how well they are managing their time
UK Tourism Destinations Real unit · OCN London
You'll identify and describe various UK tourism destinations, including cities, coastal resorts, and rural areas. The unit covers the appeal of these destinations to different customer types and the planning of suitable holiday and travel itineraries.
What you'll be able to do
- Identify different types of UK tourism destination, including cities, coastal resorts, and rural areas.
- Describe the key features and attractions of various UK tourism destinations.
- Explain the appeal of different UK destinations to specific customer types, such as families, couples, and solo travellers.
- Analyse the factors that influence customer choice of UK tourism destinations.
- Plan UK holiday and travel itineraries that meet the needs and preferences of different customer types.
- Construct detailed travel plans, including transportation, accommodation, and activities.
Understanding How to Sell a Product or Service Real unit · OCN London
You'll explore methods for assessing markets and identifying target customers for products or services. This unit also covers promoting product features and benefits and planning for future sales based on market analysis.
What you'll be able to do
- Assess the market for a product or service.
- Promote the features and benefits of a product or service.
- Plan for future sales.
Understanding How to Use Hotel Reservation Systems Real unit · OCN London
This unit covers the range of room reservation systems used in the hospitality industry, including their key features and functionalities. You'll also understand methods for accommodation pricing and the control mechanisms used in reservations departments to monitor sales and customer service standards.
What you'll be able to do
- Understand the range of room reservation systems currently in operation in the hospitality industry, including their features and functionalities.
- Know methods that can be applied to accommodation pricing, considering factors such as demand, seasonality, and competitor pricing.
- Understand the control mechanisms used in a reservations department to monitor sales and standards of customer service, ensuring efficiency and customer satisfaction.
- Understand the main implications of contract law as applied to hotel reservation transactions, including booking terms and conditions, cancellation policies, and liability.
Understanding Opportunities in Work Based Learning and Apprenticeships Real unit · OCN London
You'll explore the purpose and types of work based learning and apprenticeship opportunities. The unit highlights how these schemes can support personal learning, development, and career progression.
What you'll be able to do
- Understand the purpose of work based learning opportunities
- Understand the purpose of apprenticeship schemes
- Understand how work based learning opportunities can benefit own learning and development
- Understand how apprenticeship opportunities can benefit own learning and development
Understanding Travel and Tourism Study Visits Real unit · OCN London
This unit equips learners with skills to develop proposals, conduct risk assessments, and plan travel and tourism study visits. You'll manage logistics, resources, and evaluate the success of visits to ensure effective learning experiences.
What you'll be able to do
- Develop a detailed proposal for a travel and tourism study visit, including aims, objectives and target audience
- Explain the process of risk assessment in the context of travel and tourism study visits
- Conduct a risk assessment for a proposed travel and tourism study visit
- Plan a travel and tourism study visit, including itinerary, logistics and resources
- Implement the plan for a travel and tourism study visit
- Review the outcomes of the study visit against the original aims and objectives
- Evaluate the success of the study visit, identifying areas for improvement
Understanding the Catering and Hospitality Industry Real unit · OCN London
This unit provides an understanding of the hospitality and catering industry structure and sectors. You'll explore types of ownership, departmental roles, employment opportunities, and required skills and qualifications.
What you'll be able to do
- Describe the structure and organisation of the hospitality and catering industry
- Explain the different sectors within the hospitality and catering industry
- Identify the various types of establishments within the hospitality and catering industry
- Identify a range of employment opportunities available in the hospitality and catering industry
- Describe the skills and qualifications required for different roles within the hospitality and catering industry
Understanding the Travel and Tourism Industry Real unit · OCN London
You'll understand the structure and key features of the travel and tourism sector, including the functions of different organisations and current industry trends. The unit also covers career opportunities and the interaction between various travel and tourism entities.
What you'll be able to do
- Understand the structure and key features of the travel and tourism sector
- Know how different types of travel and tourism organisations operate and interact
- Understand the range of career opportunities available within the travel and tourism industry
Understanding the Uses of Social Media for Business Real unit · OCN London
You'll gain an understanding of how social media platforms can be utilised for business purposes, including promotion and customer communication. The unit also covers the importance of security measures and building trust when using social media in a business context.
What you'll be able to do
- Understand what is involved in using social media platforms for business purposes
- Understand the importance of security measures when using social media for business
- Understand the importance of building and maintaining trust when using social media for business
- Know the usefulness of social media as a business tool for marketing and communication
Using Grains, Pulses and Dairy Produce in Cooking Real unit · OCN London
You'll understand the nutritional value of grains, pulses, and dairy products and their contribution to a balanced diet. The unit also covers recognising different types of these foods and applying appropriate preparation and cooking methods.
What you'll be able to do
- Understand the nutritional value of grains, pulses and dairy products, and their contribution to a balanced diet.
- Recognise different types of pulses and grains, identifying their characteristics and uses.
- Use different types of grains, pulses and dairy foods in cooking, applying appropriate preparation and cooking methods.
Using Kitchen Equipment Real unit · OCN London
You'll gain knowledge of various kitchen equipment types and their uses. This unit covers safe and effective use of cutting tools, large and small kitchen equipment within a commercial environment.
What you'll be able to do
- Identify different types of kitchen equipment and their uses
- Describe the functions of different types of kitchen equipment
- Demonstrate the safe and effective use of cutting equipment
- Use large items of kitchen equipment safely and effectively
- Use small items of kitchen equipment safely and effectively
Using Social Media for Promotion Real unit · OCN London
You'll explore the use of social media for promoting products or services, including understanding different platforms and target audiences. The unit involves generating and presenting promotional ideas tailored to social media strategies and campaign objectives.
What you'll be able to do
- Understand the use of social media for promotion
- Explore ideas for promoting a product or service using social media
- Present an idea for the promotion of a product or service using social media
Visitor Attractions Real unit · OCN London
You'll gain knowledge of the classification, appeal, and management of visitor attractions. The unit covers different types of attractions, factors influencing their popularity, and methods used to manage visitors effectively and safely.
What you'll be able to do
- Know how visitor attractions are classified, including different types of attractions and their characteristics.
- Understand the appeal of visitor attractions, considering factors such as history, culture, entertainment, and natural beauty.
- Understand how and why visitors are managed at visitor attractions, including crowd control, safety measures, and customer service.
Word Processing Real unit · OCN London
It teaches you to create and format word processed documents by entering, editing, and combining text and other information. You'll structure content using headings and subheadings and apply formatting tools to present documents that meet specified requirements.
What you'll be able to do
- Enter, edit and combine text and other information in word processed documents
- Structure information within word processed documents
- Use word processing software tools to format and present documents to meet requirements
Working in a Team Real unit · OCN London
You'll understand the advantages and disadvantages of teamwork and the behaviours required for effective collabouration. They will recognise team members' strengths and agree roles and responsibilities to complete tasks efficiently.
What you'll be able to do
- Understand the advantages and disadvantages of having a team complete a task, considering factors such as efficiency, creativity, and conflict.
- Understand the behaviours needed for effective teamwork, including communication, collaboration, and conflict resolution.
- Recognise the strengths, skills, and experiences of team members, and how these can contribute to the team's success.
- Agree roles and responsibilities within the team in relation to a given task, ensuring that all members understand their contribution.
- Work positively as a member of a team, contributing to discussions, supporting colleagues, and resolving conflicts constructively.
- Reflect on the performance of a team, identifying areas for improvement and suggesting strategies for future success.
Working with Colleagues Real unit · OCN London
It teaches you to understand workplace interdependence and the impact of individual behaviour on others. You'll demonstrate positive behaviours that promote effective teamwork, communication, and collabouration to enhance productivity and workplace relationships.
What you'll be able to do
- Understand how people in the workplace depend on one another to achieve common goals.
- Understand how an individual’s behaviour affects other people at work, both positively and negatively.
- Demonstrate positive behaviours that promote effective working with others, such as communication, teamwork, and respect.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Interpret tests to check allergy diagnosis
- Standard
Organise and implement travel and tourism promotional activities
- Standard
Process cash, coin or valuables
- Standard
Provide basic advice on allergens to customers Legacy
- Standard
Use electronic cash processing systems and equipment
04The credits
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Allergens and Intolerants in FoodApplying for a JobBaking Bread, Pastry, Cakes and BiscuitsCareer PlanningChemicals and Equipment used for Cleaning in the Hospitality IndustryCleaning and Servicing of Hospitality AreasCollaborative Working Using Digital TechnologyCooking with Meat
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Interview Skills”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Interview Skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Street Market Trading as a Business Option” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Career Planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Principles of Completing Kitchen Documentation” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
OCNLR Level 2 Certificate in Skills for Professions in Catering, Hospitality and Tourism
- Interpret tests to check allergy diagnosis
- Organise and implement travel and tourism promotional activities
- Process cash, coin or valuables
- Provide basic advice on allergens to customers Legacy
- Use electronic cash processing systems and equipment
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Allergens and Intolerants in Food, one of this qualification's own units.
Applied to your own work
This unit covers the responsibilities related to managing allergens and intolerances in food preparation and service. Learners will identify potential allergen sources, implement contamination prevention measures, and understand the importance of effective communication.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Certificate in Skills for Professions in Catering, Hospitality and Tourism
113 units in this credential, in the order it lists them, awarded by OCN London.
- Allergens and Intolerants in Food
- Applying for a Job
- Baking Bread, Pastry, Cakes and Biscuits
- Career Planning
- Chemicals and Equipment used for Cleaning in the Hospitality Industry
- Cleaning and Servicing of Hospitality Areas
and 107 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.