Focus Awards Limited · RQF Level 2

Focus Awards Level 2 Diploma In Customer Service (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 2
Total credits45
Guided learning269 hours
Units in this qualification39

Awarded by Focus Awards Limited · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Focus Awards Level 2 Diploma in Customer Service (RQF) is aimed at those learners who currently deal with customers on a daily basis and recognise that employment in the customer service sector involves a diverse range of functions, tasks, and activities that are constantly developing and changing. The Focus Awards Level 2 Diploma in Customer Service (RQF) will help to develop customer service knowledge and equip learners to understand how to deal with day-to-day interactions with customers sensitively, respectfully, effectively and with a focus on quality.

These are the units Focus Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Bespoke SoftwareReal unit · Focus Awards Limited

You'll learn to accurately input, combine, organise, and retrieve information using bespoke software applications. The unit includes verifying data accuracy, correcting errors, and using software functions to process and present information effectively.

What you'll be able to do

Input information accurately using bespoke software applications
Combine information effectively using bespoke software applications
Use appropriate structures to organise information within bespoke software applications
Retrieve information efficiently from bespoke software applications
Use the functions of the software effectively to process information
Use the functions of the software effectively to present information

Buddy a colleague to develop their skillsReal unit · Focus Awards Limited

You'll understand the buddying process and its role in skills development. The unit covers planning and supporting a colleague through buddying, providing guidance to help achieve development goals within the workplace.

What you'll be able to do

Understand how to buddy a colleague to develop their skills
Plan to buddy a colleague to develop their skills
Support a buddy colleague carrying out work activities

Carry out customer service handoversReal unit · Focus Awards Limited

You'll understand the purpose and importance of customer service handovers. The unit develops skills to plan and carry out effective handovers by gathering, documenting, and communicating relevant information to colleagues and customers.

What you'll be able to do

Understand the purpose and importance of customer service handovers
Understand the different types of customer service handovers and when they are appropriate
Understand the information that needs to be included in a customer service handover
Plan customer service handovers, ensuring all relevant information is gathered and documented
Communicate effectively with colleagues and customers during the handover process
Transfer customer information and responsibilities smoothly and efficiently
Confirm that the customer is satisfied with the handover process

Carry out direct sales activities in a contact centreReal unit · Focus Awards Limited

This unit equips learners with the skills to carry out direct sales activities within a contact centre. You'll gather customer information, conduct sales in line with organisational procedures and regulations, and record sales accurately.

What you'll be able to do

Gather information needed for direct sales activities in a contact centre
Carry out and record direct sales to customers through a contact centre
Comply with regulations and legislation during direct sales in a contact centre
Understand how to conduct sales activities in a contact centre

Communicate verbally with customersReal unit · Focus Awards Limited

It teaches you to communicate verbally with customers using appropriate language and customer service terminology. You'll understand the importance of clear communication, tone of voice, and body language in customer interactions.

What you'll be able to do

Understand how to communicate verbally with customers, including the different methods and techniques available
Use appropriate customer service language to communicate effectively with customers

Communicate with customers in writingReal unit · Focus Awards Limited

You'll explore different methods of written communication used in customer service and the importance of clear, concise language. The unit develops skills to plan, draft, review, and adapt written communications to meet customer needs effectively.

What you'll be able to do

Understand the different methods of written communication used in customer service
Understand the importance of using appropriate language and tone when communicating with customers in writing
Plan written communications to customers, considering their needs and the purpose of the communication
Draft clear, concise, and accurate written communications to customers
Review and revise written communications to ensure they meet customer needs and organisational standards
Use appropriate channels to send written communications to customers

Contribute to the organisation of an eventReal unit · Focus Awards Limited

You'll gain an understanding of event organisation, including planning, logistics, and resource management. The unit covers contributing to pre-event preparation, event setup, and post-event activities to ensure successful event delivery.

What you'll be able to do

Understand the key elements involved in event organisation, including planning, logistics, and resource management.
Carry out pre-event actions, such as venue preparation, marketing, and participant registration.
Set up an event, ensuring all necessary equipment and facilities are in place.
Carry out post-event actions, such as dismantling equipment, clearing the venue, and gathering feedback.
Carry out post-event actions, such as dismantling equipment, clearing the venue, and gathering feedback.

Deal with incidents through a contact centreReal unit · Focus Awards Limited

This unit equips learners to deal with incidents through a contact centre by following established procedures. You'll use communication systems to manage incidents, escalate appropriately, and deploy resources effectively.

What you'll be able to do

Deal with incidents effectively through a contact centre.
Follow established procedures for incident management.
Escalate incidents appropriately.
Use contact centre communications systems to deploy incident management resources.
Utilise communication systems to contact relevant personnel.
Allocate resources effectively to manage incidents.
Understand how to deal with incidents in a contact centre environment.
Understand the importance of clear and concise communication during incidents.
Understand the need to maintain accurate records of incidents.

Deal with incoming telephone calls from customersReal unit · Focus Awards Limited

This unit provides learners with knowledge and skills to handle incoming customer telephone calls effectively. You'll understand organisational procedures, establish call purposes, and respond to customer questions and requests professionally.

What you'll be able to do

Understand the procedures for effectively dealing with incoming customer telephone calls.
Establish the purpose of incoming customer calls efficiently and accurately.
Deal with customer questions and requests in a professional and helpful manner.

Deliver customer serviceReal unit · Focus Awards Limited

You'll gain a comprehensive understanding of customer service delivery principles and processes. The unit covers empathy, active listening, organisational procedures, and the relationship between customer service and brand awareness.

What you'll be able to do

Understand the principles of effective customer service delivery.
Understand the processes involved in delivering customer service.
Understand the importance of meeting customer expectations.
Understand the relationship between customer service and brand awareness.
Understand how customer service impacts brand reputation.
Prepare to interact with customers in a professional manner.
Prepare to provide accurate and helpful information to customers.
Prepare to handle customer enquiries and complaints effectively.
Contribute to improvements in customer service delivery.
Suggest ways to enhance the customer experience.
Support the implementation of customer service improvements.

Deliver customer service to challenging customersReal unit · Focus Awards Limited

This unit covers the principles of delivering effective customer service to challenging customers. You'll learn to manage difficult interactions professionally, applying appropriate de-escalation techniques to maintain service quality.

What you'll be able to do

Understand the key principles of delivering effective customer service to challenging customers
Deal with challenging customers in a professional and appropriate manner

Deliver customer service whilst working on customers’ premisesReal unit · Focus Awards Limited

You'll gain knowledge and skills to deliver effective customer service whilst working on customers' premises. The unit addresses challenges, professional image maintenance, and key considerations for providing service in this environment.

What you'll be able to do

Understand how to deliver customer service effectively whilst working on customers’ premises
Deliver customer service to meet customer needs whilst working on customers’ premises
Deliver customer service in a professional manner whilst working on customers’ premises

Develop customer relationshipsReal unit · Focus Awards Limited

You'll explore how to develop and maintain positive customer relationships through effective communication. The unit covers the benefits of strong relationships, factors contributing to success such as trust and empathy, and techniques for building rapport.

What you'll be able to do

Understand the importance of developing positive customer relationships
Understand the factors that contribute to successful customer relationships
Understand different techniques for building rapport with customers
Develop relationships with customers through effective communication and interaction
Maintain positive relationships with customers by addressing their needs and concerns
Adapt communication style to suit individual customer preferences and requirements

Develop working relationships with colleaguesReal unit · Focus Awards Limited

This unit covers the principles of effective team working and collabouration. You'll learn to maintain positive working relationships, communicate clearly, demonstrate respect, and collabourate to resolve workplace problems.

What you'll be able to do

Understand the principles of effective team working and collaboration.
Understand the importance of communication and cooperation within a team.
Maintain effective working relationships with colleagues.
Communicate clearly and respectfully with colleagues.
Support colleagues in their roles.
Collaborate with colleagues to resolve problems.
Contribute to problem-solving discussions.
Implement agreed solutions with colleagues.

Employee rights and responsibilitiesReal unit · Focus Awards Limited

This unit covers the role of organisations and industries in defining employee rights and responsibilities. You'll understand employers' expectations, employee rights, and obligations, including the role of trade unions and the impact of relevant legislation.

What you'll be able to do

Understand the role of organisations and industries in relation to employee rights and responsibilities
Understand employers’ expectations and employees’ rights and obligations within the workplace

Exceed customer expectationsReal unit · Focus Awards Limited

You'll understand the importance of exceeding customer expectations and methods to identify customer needs and expectations. The unit develops skills to apply techniques that enhance customer satisfaction and evaluate their effectiveness.

What you'll be able to do

Understand the importance of exceeding customer expectations in a business environment
Understand methods for identifying customer needs and expectations
Apply techniques to exceed customer expectations in practical situations
Evaluate the effectiveness of actions taken to exceed customer expectations

Gather, analyse and interpret customer feedbackReal unit · Focus Awards Limited

It teaches you to gather, analyse, and interpret customer feedback using various methods. You'll plan feedback collection, evaluate qualitative and quantitative data, and recommend improvements based on their analysis.

What you'll be able to do

Understand the methods used to gather customer feedback
Understand the techniques used to analyse customer feedback data
Understand how to interpret customer feedback to identify areas for improvement
Plan the collection of customer feedback, considering appropriate methods and target audiences
Gather customer feedback using planned methods
Analyse collected customer feedback data to identify trends and patterns
Interpret analysed customer feedback to recommend specific improvements to products, services, or processes

Handling objections and closing salesReal unit · Focus Awards Limited

You'll develop knowledge and skills to handle sales objections effectively and close sales successfully. The unit covers recognising common objections, applying professional handling techniques, and using various closing methods to finalise transactions.

What you'll be able to do

Understand how to handle sales objections effectively and professionally
Understand how to close the sale and finalise the transaction
Handle objections from customers during the sales process
Close the sale and complete the transaction successfully

Health and Safety Procedures in the WorkplaceReal unit · Focus Awards Limited

You'll gain knowledge of established health and safety procedures in the workplace and demonstrate how to carry out tasks in compliance with these regulations. The unit emphasises the importance of maintaining a safe working environment.

What you'll be able to do

Know the established health and safety procedures that are in place in the workplace
Carry out assigned tasks in accordance with health and safety regulations and procedures in the workplace

Make telephone calls to customersReal unit · Focus Awards Limited

You'll learn to plan and make effective telephone calls to customers. The unit covers professional telephone manner, communication barriers, call objectives, and techniques to ensure positive and efficient interactions.

What you'll be able to do

Understand how to make effective telephone calls to customers.
Plan telephone calls to customers to ensure efficiency and positive outcomes.
Make telephone calls to customers in a professional and helpful manner.

Manage diary systemsReal unit · Focus Awards Limited

You'll understand the importance of effective diary management in a customer service context. The unit develops skills to manage diary systems accurately, schedule appointments, avoid conflicts, and ensure efficient resource allocation.

What you'll be able to do

Understand the importance of managing diary systems effectively in a customer service environment
Manage diary systems accurately and efficiently to support customer service operations

Manage personal performance and developmentReal unit · Focus Awards Limited

You'll learn to manage their personal performance, time, and workload within a customer service environment. The unit also covers identifying personal development needs and fulfilling a personal development plan to enhance professional contribution.

What you'll be able to do

Manage personal performance in a customer service environment
Manage their own time and workload effectively to meet customer service demands
Identify their own development needs to improve customer service skills
Fulfil a personal development plan to enhance their contribution to customer service

Meeting customers’ after sales needsReal unit · Focus Awards Limited

It teaches you to investigate and identify customers' after-sales needs, such as returns or repairs, and to provide appropriate solutions. You'll also review the after-sales process to ensure customer satisfaction and continuous improvement.

What you'll be able to do

Investigate customer after sales needs thoroughly.
Identify the specific requirements of customers after a sale.
Gather information to understand customer issues.
Handle customers’ after sales needs effectively.
Provide appropriate solutions to customer problems.
Communicate clearly and empathetically with customers.
Review the after sales process to identify areas for improvement.
Analyse customer feedback to enhance the after sales experience.
Suggest changes to improve the efficiency and effectiveness of the after sales process.

Negotiate in a business environmentReal unit · Focus Awards Limited

You'll understand the principles of negotiation within a business context. The unit covers preparation, negotiation styles, ethical behaviour, and conducting negotiations to achieve clear and measurable objectives.

What you'll be able to do

Understand the principles underpinning negotiation in a business environment
Prepare effectively for business negotiations, including identifying objectives
Prepare effectively for business negotiations, including understanding the other party's position
Carry out business negotiations in a professional and ethical manner
Carry out business negotiations to achieve desired outcomes

Principles of customer serviceReal unit · Focus Awards Limited

You'll gain knowledge of the core principles of customer service, including legal and ethical requirements. The unit covers effective service delivery, data protection, consumer rights, and the management of customer service information.

What you'll be able to do

Understand the fundamental principles of customer service and its importance to organisations
Understand how legal requirements, such as data protection and consumer rights, relate to customer service
Understand how ethical considerations impact customer service practices
Understand how to deliver effective customer service that meets customer needs and expectations
Understand the importance of clear and effective communication in customer service
Understand the methods for managing customer service information, including data storage and retrieval
Understand the importance of maintaining confidentiality and security of customer information

Principles of equality and diversity in the workplaceReal unit · Focus Awards Limited

This unit provides an understanding of equality and diversity principles in the workplace. You'll study relevant legislation, protected characteristics, examples of unlawful discrimination, and organisational standards and expectations.

What you'll be able to do

Understand the implications of equality legislation in the workplace
Understand organisational standards for equality and diversity in the workplace
Understand organisational expectations for equality and diversity in the workplace
Understand the context of equality and diversity in the workplace

Process information about customersReal unit · Focus Awards Limited

This unit equips learners with knowledge of organisational procedures and legal requirements, including data protection, for processing customer information. You'll be able to collect, record, store, and retrieve customer data securely and accurately.

What you'll be able to do

Understand the procedures for processing customer information within the organisation
Understand the legal and organisational requirements for data protection when processing customer information
Accurately record customer information according to organisational procedures
Store customer information securely in compliance with data protection regulations
Retrieve customer information efficiently when required

Processing sales ordersReal unit · Focus Awards Limited

This unit covers the sales order processing cycle from receipt to dispatch. You'll understand the importance of accurate data entry, follow organisational procedures to process orders efficiently, and monitor order progress to ensure customer satisfaction.

What you'll be able to do

Understand the steps involved in processing sales orders, from receipt to dispatch
Understand the importance of accuracy and timeliness in sales order processing
Understand the procedures for handling discrepancies or issues with sales orders
Accurately record sales order details in the appropriate systems
Process sales orders efficiently and in accordance with organisational procedures
Monitor the progress of sales orders and identify any potential delays
Communicate with customers regarding the status of their sales orders
Take appropriate action to resolve any issues or delays in sales order processing

Promote additional products and/or services to customersReal unit · Focus Awards Limited

You'll understand the principles of promoting additional products and services to customers. The unit includes benefits, types of offerings, and legal and ethical considerations, alongside practical promotion techniques tailored to customer needs.

What you'll be able to do

Understand the principles of promoting additional products and/or services to customers.
Promote additional products and/or services to customers in a suitable manner.

Provide post-transaction customer serviceReal unit · Focus Awards Limited

This unit focuses on post-transaction customer service and its role in building loyalty and brand reputation. You'll learn to respond to enquiries and complaints, provide accurate information, and maintain customer satisfaction after transactions.

What you'll be able to do

Understand the importance of providing post-transaction customer service.
Provide effective post-transaction customer service to meet customer needs.

Provide reception servicesReal unit · Focus Awards Limited

This unit covers the role and responsibilities of a receptionist within an organisation. You'll learn to provide reception services, including greeting visitors, managing calls, and handling mail, emphasising the importance of a positive first impression.

What you'll be able to do

Understand the role and responsibilities of a receptionist
Understand the importance of creating a positive first impression for visitors
Understand the different types of reception services that may be required
Provide a reception service that meets the needs of visitors and staff
Greet visitors in a professional and courteous manner
Manage telephone calls and enquiries effectively
Handle incoming and outgoing mail and deliveries
Maintain a clean and organised reception area

Resolve customer service problemsReal unit · Focus Awards Limited

This unit provides learners with an understanding of the stages involved in resolving customer service problems. You'll apply problem-solving techniques and manage unresolved issues professionally, including escalation when necessary.

What you'll be able to do

Understand the processes involved in the resolution of customer service problems
Resolve customer service problems effectively and efficiently
Manage unresolved customer service problems in a professional and appropriate manner, escalating where necessary

Resolve customers’ complaintsReal unit · Focus Awards Limited

This unit covers the monitoring and resolution of customer complaints within an organisation. You'll understand procedures to resolve complaints effectively and efficiently, demonstrating professionalism and empathy throughout the process.

What you'll be able to do

Understand the importance of monitoring customer complaints within an organisation
Understand procedures for resolving customer complaints effectively and efficiently
Implement procedures for dealing with customer complaints in a professional manner
Evaluate the effectiveness of complaint resolution strategies

Support customer service improvementsReal unit · Focus Awards Limited

It teaches you to support customer service improvements by identifying potential enhancements from feedback and organisational needs. You'll understand methods for supporting improvements and the roles involved in implementation.

What you'll be able to do

Understand how to support customer service improvements within an organisation
Identify the potential for improvements to customer service based on customer feedback
Identify the potential for improvements to customer service based on organisational needs
Support the implementation of improvements to customer service in a practical way

Support customers through real-time online customer serviceReal unit · Focus Awards Limited

This unit provides learners with knowledge of real-time online customer service principles and tools. You'll identify customer needs through online channels and use appropriate technologies to provide timely and professional support.

What you'll be able to do

Understand the principles of providing effective customer service through real-time online channels
Understand the different types of real-time online customer service tools and technologies
Understand the importance of maintaining a professional and empathetic approach when supporting customers online
Identify customer needs and expectations through online communication
Use real-time online tools to provide accurate and timely support to customers
Resolve customer queries and issues effectively through online communication
Escalate complex issues to the appropriate channels when necessary
Maintain a record of online customer interactions in accordance with organisational procedures

Support customers using self-service equipmentReal unit · Focus Awards Limited

This unit focuses on supporting customers using self-service equipment by identifying their needs and providing clear guidance. You'll understand the benefits of self-service, common challenges faced, and principles of effective customer support.

What you'll be able to do

Understand the principles of supporting customers using self-service equipment
Understand the common challenges customers face when using self-service equipment
Understand the importance of clear and concise instructions for self-service equipment
Identify the specific help needed by customers using self-service equipment through observation and questioning
Help customers to use self-service equipment by providing clear instructions and guidance
Troubleshoot common problems encountered by customers using self-service equipment
Escalate complex issues to appropriate support channels

Understand customersReal unit · Focus Awards Limited

This unit provides knowledge of different customer types and their characteristics. You'll understand the value of customers and loyalty, and how to adapt communication styles to meet diverse customer needs.

What you'll be able to do

Understand the different types of customers an organisation may encounter.
Understand the value of customers to an organisation.
Understand the importance of customer loyalty.

Understand employer organisationsReal unit · Focus Awards Limited

You'll understand employer organisations, including different organisational structures, roles, and responsibilities. The unit also explores departmental interactions and the internal and external organisational environment.

What you'll be able to do

Understand different types of organisational structures.
Understand the roles and responsibilities within an organisation.
Understand how different departments within an organisation interact.
Understand the internal and external organisational environment.
Understand the impact of external factors on an organisation.
Understand the importance of adapting to changes in the organisational environment.

Use social media to deliver customer serviceReal unit · Focus Awards Limited

This unit covers the use of social media in a business environment for communication and customer service. You'll identify platforms, understand benefits and risks, and develop skills to respond to customer needs via social media.

What you'll be able to do

Understand the role of social media in a business environment.
Deal with customers using social media platforms effectively.
Use social media to provide customer service.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Bespoke SoftwareBuddy a colleague to develop their skillsCarry out customer service handoversCarry out direct sales activities in a contact centreCommunicate verbally with customersCommunicate with customers in writingContribute to the organisation of an eventDeal with incidents through a contact centre

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Reception Associate

Your journey starts here, at the heart of our building. We're excited to see where your skills and ambition take you. This isn't just a job; it's a foundation for a fantastic career in real estate and facilities management.

See the whole journey →

Opens the roleReception AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Regional Reception SupervisorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Bespoke SoftwareLevel 2

Applied to your work in any of these jobs

Which job do you mean?

Reception Associate Senior Reception Supervisor Senior Regional Reception Supervisor

Learners will develop skills to accurately input, combine, organise, and retrieve information using bespoke software applications. The unit includes verifying data accuracy, correcting errors, and using software functions to process and present information effectively.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Focus Awards Level 2 Diploma In Customer Service (RQF)

39 units in this credential, in the order it lists them, awarded by Focus Awards Limited.

Bespoke Software
Buddy a colleague to develop their skills
Carry out customer service handovers
Carry out direct sales activities in a contact centre
Communicate verbally with customers
Communicate with customers in writing

and 33 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.