OCN London · RQF Level 1
OCNLR Level 1 Certificate in Skills for Professions in Business, Administration and Finance
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits32
- Guided learning271 hours
- Units in this qualification56
Awarded by OCN London · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
This OCNLR Level 1 Certificate in Skills for Professions in Business, Administration and Finance provides a flexible approach to study. It combines vocational units with learning skills and 'green' units. The qualification develops underpinning skills and knowledge required to work in business, administration and finance.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Action Planning for own DevelopmentReal unit · OCN London
This unit guides learners in recognising their skills, knowledge, and abilities relevant to career development. You'll explore career options, available learning routes, and create an action plan to support their personal and professional development.
What you'll be able to do
- Recognise own skills, knowledge and abilities
- Match own skills, knowledge, abilities and personal requirements with possible career paths
- Know routes available for own learning and development, in relation to possible career paths
- Plan own development
- Action own development
Action Planning to Improve Performance in MathematicsReal unit · OCN London
You'll identify their strengths and areas for improvement in mathematics, including number work, shape and space, and handling data. The unit supports setting personal targets with timescales to improve mathematical skills effectively.
What you'll be able to do
- Identify own strengths in mathematics
- Identify areas to improve in mathematics
- Set personal targets for improvements in mathematics
Awareness of Mental Health and WellbeingReal unit · OCN London
This unit develops learners' awareness of mental health and wellbeing. You'll understand these concepts, how mental health issues affect diverse groups, how to access support, and ways to foster good mental health and wellbeing in themselves.
What you'll be able to do
- Understand the meaning of the terms ‘mental health’ and ‘wellbeing’
- Understand how mental health issues can affect diverse groups of people
- Access support for mental health issues
- Foster good mental health and wellbeing in oneself
Budgetary Control within a Business EnvironmentReal unit · OCN London
You'll understand the purpose and components of budgets within a business environment. The unit covers budgetary control processes, including monitoring, variance analysis, and how budgeting integrates into the overall management process.
What you'll be able to do
- Know about the purpose and components of budgets within a business
- Know about the processes involved in budgetary control, including monitoring and variance analysis
- Know how budgeting fits into the overall management process, including planning, implementation, and review
Business FinanceReal unit · OCN London
It teaches you to apply numerical skills to business transactions and financial activities. They will learn to record transactions accurately, calculate costs, revenue, and profit, and interpret business information to support financial decision-making.
What you'll be able to do
- Apply numerical skills to record business transactions accurately
- Apply numerical skills to calculate costs, revenue and profit
- Prepare basic business information, such as sales records and expense reports
- Interpret business information to identify trends and patterns
- Apply numerical skills to manage financial activities, such as budgeting and banking
Business NumeracyReal unit · OCN London
This unit develops learners' business numeracy skills, enabling them to perform arithmetic calculations and apply numeracy to business contexts. You'll prepare and interpret financial information, including profit margins, interest, and discounts.
What you'll be able to do
- Apply basic arithmetic to solve business-related problems
- Apply numeracy skills to solve business-related problems
- Prepare financial business information
- Interpret financial business information and data
Collaborative Working Using Digital TechnologyReal unit · OCN London
You'll learn to prepare and use collabourative technologies safely and securely. The unit covers ensuring compatibility, managing access, and contributing effectively to tasks while adhering to organisational policies and security guidelines.
What you'll be able to do
- Prepare collaborative technologies for use, ensuring they are set up correctly and ready for participants.
- Use collaborative technology safely and securely, adhering to relevant guidelines and protocols.
- Contribute to tasks using collaborative technologies, actively participating in group activities and discussions.
Contribute to Running an EventReal unit · OCN London
You'll contribute to event organisation, promotion, execution, and evaluation. The unit develops skills in teamwork, communication, customer service, and understanding the importance of meeting customer requirements.
What you'll be able to do
- Contribute effectively to the organisation of an event, supporting planning and logistical arrangements.
- Contribute to the promotion of an event, assisting with marketing and communication activities.
- Work collaboratively with others to run an event, meeting customer requirements and ensuring a positive experience.
- Contribute to assessing the success of an event, gathering feedback and identifying areas for improvement.
Creating Business DocumentsReal unit · OCN London
You'll gain knowledge of various business documents and the importance of appropriate communication styles. The unit covers producing clear and professional business documents such as letters, emails, and reports.
What you'll be able to do
- Know the different types of business document that are commonly used.
- Know why it is important to use the right communication style in business documents to ensure clarity and professionalism.
- Produce business documents that are clear, concise and appropriate for the intended audience.
Creating and Publishing Web PagesReal unit · OCN London
It teaches you to plan, create, and publish basic web pages. You'll understand website structure, content planning, accessibility considerations, and use website software tools to format and publish web pages effectively.
What you'll be able to do
- Understand how to plan the structure and content of web pages.
- Understand the key considerations when creating web pages, such as accessibility and usability.
- Utilise website software tools to structure web pages effectively.
- Format web pages to enhance readability and visual appeal.
- Publish web pages to a specified location, such as a web server.
Critical ThinkingReal unit · OCN London
You'll develop critical thinking skills by understanding its nature and importance. The unit covers recognising assumptions, bias, and stereotyping, analysing argument structure and style, forming arguments, and asking critical questions.
What you'll be able to do
- Explain the nature and importance of critical thinking in various situations.
- Recognise and explain the nature of assumption, bias and stereotyping in information and arguments.
- Describe how structure and style impact on the effectiveness of an argument.
- Formulate a coherent and well-supported argument on a given topic.
- Ask critical questions to analyse information and evaluate arguments.
Customer CareReal unit · OCN London
This unit covers the principles of good customer care, including effective communication and responding to customer needs. You'll develop skills in empathy, active listening, and adhering to organisational policies during customer interactions.
What you'll be able to do
- Understand the principles of good customer care, including empathy, active listening and effective communication.
- Provide good customer care by addressing customer needs and resolving issues effectively.
- Communicate positively with customers, using appropriate language and tone.
- Communicate positively with customers, building rapport and maintaining a professional demeanour.
- Respond to customers in accordance with organisational policies and procedures, ensuring consistency and fairness.
Data Handling for BusinessReal unit · OCN London
This unit equips learners with skills to extract, interpret, and present business data from multiple sources while understanding data protection legislation. You'll analyse trends and draw conclusions to support business decision-making.
What you'll be able to do
- Extract relevant business information from various data sources.
- Interpret business information derived from data analysis.
- Collect, collate, and present business data effectively, using appropriate methods.
- Explain the implications of Data Protection legislation for business data handling.
Developing Confidence and Self-EsteemReal unit · OCN London
It teaches you to understand the impact of confidence and self-esteem on personal and professional life. You'll explore definitions, effects on performance and relationships, and strategies to build and maintain confidence and self-esteem.
What you'll be able to do
- Understand the impact of confidence on personal and professional life.
- Know what is meant by self-esteem and its importance for well-being.
- Understand ways of building confidence and self-esteem, such as positive self-talk and setting achievable goals.
Digital Content Creation – Audio and VideoReal unit · OCN London
You'll learn to design digital publications incorporating audio and video elements. The unit covers identifying purpose and target audience, inputting multimedia content, and formatting rich media publications to a professional standard.
What you'll be able to do
- Design a digital publication, considering its purpose and target audience.
- Input audio and video material elements effectively within a rich media publication design.
- Format and produce a rich media digital publication to a professional standard.
Digital Content Creation – Text and ImageReal unit · OCN London
This unit covers the design and creation of digital publications that integrate text and images. You'll learn to input, edit, format, and produce digital content while justifying their design choices to meet specified requirements.
What you'll be able to do
- Design a digital publication that includes text and images.
- Input text and combine it with other digital media within a publication design.
- Edit, format and produce a digital publication.
Essay WritingReal unit · OCN London
You'll develop the ability to interpret essay questions, plan and research effectively, and present information coherently in essay form. The unit focuses on constructing well-structured essays with clear organisation and appropriate content allocation.
What you'll be able to do
- Interpret and understand the requirements of an essay task
- Plan the structure and content of an essay effectively
- Research and gather relevant information for the purpose of essay writing
- Present information clearly and coherently in essay form, following appropriate conventions
Following InstructionsReal unit · OCN London
It teaches you to understand the importance of following instructions in workplace and other settings. You'll practise accurately following written and verbal instructions to complete tasks safely and effectively.
What you'll be able to do
- Recognise why following instructions is important in different situations
- Follow simple instructions accurately and safely
Generating and Presenting a Business IdeaReal unit · OCN London
You'll generate viable business ideas by considering market needs, personal skills, and resources. The unit includes assessing business potential through profitability and competition analysis and presenting ideas to stakeholders.
What you'll be able to do
- Generate a viable business idea, considering factors such as market need and personal skills.
- Assess the potential of a business idea, considering factors such as profitability and competition.
- Describe how to present a business idea effectively to relevant stakeholders to progress it further.
Health and Safety in a Business EnvironmentReal unit · OCN London
You'll understand health and safety responsibilities within a business environment, including identifying hazards and risks. The unit covers safe working practices and compliance with health and safety regulations and procedures.
What you'll be able to do
- Understand health and safety responsibilities for employees and employers in a business environment
- Work in a safe way, following established procedures and guidelines in a business environment
- Comply with relevant health and safety requirements and regulations in a business environment
Improving Personal ProductivityReal unit · OCN London
You'll plan and use digital software and systems to improve personal productivity. The unit includes efficient task completion, effective information management, and reviewing digital tool use to ensure successful work activities.
What you'll be able to do
- Plan the use of digital software to improve productivity.
- Use digital systems and software efficiently to complete planned tasks.
- Review the selection and use of digital tools to make sure that work activities are successful.
- Use digital tools to improve personal productivity and time management.
Internet Safety for IT usersReal unit · OCN London
This unit provides learners with knowledge of internet risks such as malware, phishing, and cyberbullying. You'll apply safety measures, including strong passwords and secure browsing, to safeguard themselves and maintain data security online.
What you'll be able to do
- Understand the potential risks associated with using the Internet, including malware, phishing, and cyberbullying.
- Safeguard oneself and others when working online by implementing appropriate safety measures.
- Take precautions to maintain data security and protect personal information online.
Introduction to Contract LawReal unit · OCN London
You'll be introduced to the key elements required for contract formation, including offer, acceptance, consideration, and intention to create legal relations. The unit also covers how contracts may be discharged and the remedies available for breach.
What you'll be able to do
- Identify the key elements required for the formation of a valid contract
- Explain the circumstances in which a contract may be discharged
- Describe the main remedies available in the event of a breach of contract
Introduction to Criminal LawReal unit · OCN London
This unit provides an introduction to criminal law, covering the key elements of a crime such as actus reus and mens rea. You'll understand fatal and non-fatal offences against the person and main property offences, including categories of crime.
What you'll be able to do
- Explain the key elements that constitute a crime under criminal law.
- Describe the main fatal and non-fatal offences against the person, as defined by criminal law.
- Describe the main property offences, as defined by criminal law.
Introduction to Employment LawReal unit · OCN London
You'll explore the differences between self-employment and employment, focusing on rights, responsibilities, and tax obligations. The unit also covers the importance of contracts of employment and the various methods by which they can be terminated.
What you'll be able to do
- Understand the key differences between a self-employed person and an employed person, including their respective rights and responsibilities.
- Understand the importance of a contract of employment in defining the terms and conditions of employment.
- Understand the various ways in which contracts of employment can be terminated, including resignation, dismissal, and redundancy, and the legal implications of each.
Introduction to ProgrammingReal unit · OCN London
You'll gain foundational programming skills including the use of variables, sequencing, repetition, Boolean expressions, and selection. The unit covers planning, creating, and debugging simple computer programmes.
What you'll be able to do
- Apply variables effectively in computer programming.
- Utilise sequencing effectively in computer programming.
- Implement repetition/iteration effectively in computer programming.
- Apply Boolean expressions effectively in computer programming.
- Utilise selection effectively in computer programming.
- Plan, create and debug a simple computer program effectively.
Introduction to Study SkillsReal unit · OCN London
This unit introduces learners to study skills, focusing on developing personal learning strategies, effectively using information from various sources, and planning and managing work to meet requirements. You'll identify strengths and weaknesses and apply strategies to improve their learning.
What you'll be able to do
- Understand how to develop personal learning skills to improve performance.
- Understand and use information from various sources effectively.
- Plan, manage, and produce work to meet specified requirements.
Introduction to the English Legal SystemReal unit · OCN London
This unit introduces learners to the English legal system, explaining the purpose of law and its framework. You'll identify the main sources of law, the functions of courts and key personnel, and the role of lay people within the system.
What you'll be able to do
- Explain the purpose of law and the framework within which it operates
- Identify the main sources of English law
- Describe the functions of the main courts within the English legal system
- Identify the key personnel within the English legal system
- Explain the role of lay people in the English legal system
MarketingReal unit · OCN London
This unit introduces learners to marketing and sales concepts, their functions, and interrelationship. You'll understand the marketing mix elements and how they apply to targeting different markets.
What you'll be able to do
- Understand the fundamental concepts of marketing and sales, including their definitions and interrelationship.
- Know the key elements of the marketing mix (Product, Price, Place, Promotion) and their application in different contexts.
Note TakingReal unit · OCN London
This unit develops learners' understanding of the purposes of note taking across different contexts. You'll practise linear and non-linear note taking systems and use notes effectively for specific tasks.
What you'll be able to do
- Recognise the reasons for making notes in different contexts
- Demonstrate the ability to use different note taking systems effectively
- Utilise notes effectively for a specific purpose, such as revision or report writing
Office Administrator SkillsReal unit · OCN London
This unit introduces learners to the role and responsibilities of an office administrator. You'll develop skills in administrative tasks such as filing, data entry, and handling correspondence, alongside recognising the importance of self-presentation and time management.
What you'll be able to do
- Describe the key responsibilities and duties associated with the role of an office administrator.
- Perform a range of basic administrative tasks accurately and efficiently, such as filing, data entry, and handling correspondence.
- Recognise the importance of good self-presentation and effective time management in an office environment.
Organisational SkillsReal unit · OCN London
You'll explore the importance of organisational skills for task efficiency and goal achievement. The unit covers prioritisation methods and planning to complete multi-step tasks within set timeframes.
What you'll be able to do
- Know why organisational skills are important for efficiency and effectiveness
- Select the most important task from a number of tasks that must be completed, using prioritisation techniques
- Complete a task with multiple steps on time, using planning and organisational methods
Planning and Carrying Out ResearchReal unit · OCN London
It teaches you to plan and conduct research projects by defining questions, gathering and analysing information, and presenting findings. You'll also review their research skills to identify areas for improvement.
What you'll be able to do
- Plan research by defining a clear research question and identifying appropriate resources.
- Carry out the research plan, gathering and analysing relevant information.
- Present the findings of the research in a clear and concise manner.
- Review own skills in planning, carrying out and presenting research, identifying areas for development.
Presentation SkillsReal unit · OCN London
You'll gain knowledge of different presentation types and styles, and the skills required to prepare and deliver presentations. The unit includes reviewing personal performance to enhance future presentations.
What you'll be able to do
- Know about presentations and presentation styles
- Know about the elements and skills involved in the preparation of a presentation
- Know about the elements and skills involved in the delivery of a presentation
- Deliver a presentation
- Review own performance in preparing a presentation
- Review own performance in delivering a presentation
Principles of Business AdministrationReal unit · OCN London
You'll understand key principles of business administration, focusing on meeting and welcoming visitors, managing mail services, and using office equipment. The unit emphasises creating positive impressions and effective administrative support.
What you'll be able to do
- Describe the procedures for meeting and welcoming visitors in a business environment, ensuring a positive first impression
- Explain how to provide mail services, including receiving, sorting, and distributing mail within a business
- Demonstrate the correct and safe use of common office equipment, such as photocopiers, printers, and computers
Problem Solving SkillsReal unit · OCN London
This unit develops learners' understanding of factors influencing problem solving, including biases and emotional states. You'll use evidence to analyse problems and apply structured problem-solving processes.
What you'll be able to do
- Understand factors that might influence problem solving, such as personal bias or lack of information
- Use evidence to assist problem solving effectively
- Apply problem solving processes in a structured manner
Professional Behaviour in the WorkplaceReal unit · OCN London
This unit provides learners with an understanding of professional behaviour in the workplace, its impact on colleagues and clients, and the importance of adhering to organisational policies. You'll demonstrate professionalism through punctuality, attendance, and respectful communication.
What you'll be able to do
- Explain the importance of professional behaviour in the workplace, considering its impact on colleagues, clients, and the organisation.
- Demonstrate professional behaviour in the workplace, adhering to organisational policies and ethical standards.
Punctuation and GrammarReal unit · OCN London
You'll develop the ability to use punctuation and grammar correctly to enhance clarity in writing. The unit focuses on constructing grammatically sound sentences and applying punctuation to aid understanding.
What you'll be able to do
- Use punctuation to aid understanding
- Use grammar to aid understanding
ReadingReal unit · OCN London
This unit develops learners' reading skills across various text types and purposes. You'll use organisational and structural features to locate information and understand main ideas and intended messages.
What you'll be able to do
- Read and interpret different types of texts.
- Recognise that texts can have different purposes.
- Use features of texts to find out specific information.
- Identify the main points and ideas presented in a text.
- Use organisational and structural features to locate information within a text.
Resilience SkillsReal unit · OCN London
You'll understand the significance of resilience in personal and professional contexts. The unit covers strategies and techniques for developing resilience skills to cope with challenges and maintain well-being.
What you'll be able to do
- Understand the importance of resilience in overcoming challenges and setbacks
- Develop resilience through specific strategies and techniques
- Develop resilience skills to cope with difficult situations and maintain well-being
Revision and Exam SkillsReal unit · OCN London
This unit equips learners with knowledge and skills for effective revision and examination preparation. You'll establish suitable study environments, apply revision techniques, maintain well-being, and demonstrate exam-taking skills.
What you'll be able to do
- Understand the purpose of academic examinations and their role in assessment.
- Establish a suitable study environment conducive to effective revision.
- Use a range of revision techniques to consolidate learning.
- Maintain personal health and well-being when undertaking academic revision and examination preparation.
- Take an academic examination, demonstrating appropriate examination techniques.
Single Entry BookkeepingReal unit · OCN London
You'll understand the role of bookkeeping in financial management and the principles of coding. The unit covers single entry bookkeeping techniques and encourages learners to identify their own development needs to improve bookkeeping skills.
What you'll be able to do
- Know the role of bookkeeping in supporting financial management within an organisation
- Use the principles of coding for bookkeeping tasks
- Use the principles of single entry bookkeeping to record financial transactions
- Understand own bookkeeping needs and identify areas for development to improve skills
Solve Business ProblemsReal unit · OCN London
You'll learn to identify common business problems and apply problem-solving techniques such as brainstorming and root cause analysis. The unit includes exploring, evaluating, and implementing solutions while monitoring their effectiveness.
What you'll be able to do
- Identify common business problems within a given context.
- Describe techniques for solving business problems, such as brainstorming and root cause analysis.
- Explore potential solutions to a business problem, considering their feasibility and impact.
- Implement a chosen solution to a business problem and monitor its effectiveness.
Speaking and Listening SkillsReal unit · OCN London
You'll develop fundamental speaking and listening skills to communicate effectively in diverse situations. The unit covers presenting information, obtaining information through active listening, and engaging in discussions.
What you'll be able to do
- Communicate effectively with others in a range of situations.
- Present information effectively to others using appropriate methods.
- Obtain information from others through active listening and questioning.
- Engage in discussion, contributing relevant points and respecting different viewpoints.
Supporting Business MeetingsReal unit · OCN London
It teaches you to support business meetings by preparing agendas, setting up meeting rooms, and assisting during meetings. You'll also complete follow-up activities to ensure effective meeting outcomes.
What you'll be able to do
- Describe the preparation required to hold a business meeting, including setting an agenda and inviting participants.
- Demonstrate how to set up a room for a meeting, including arranging seating and providing necessary equipment.
- Demonstrate how to support a meeting, including taking minutes and managing time.
- Demonstrate how to complete follow-up activities after a meeting, including distributing minutes and assigning action items.
Time Management SkillsReal unit · OCN London
You'll explore the importance of effective time management in personal and professional contexts. This unit covers techniques such as prioritisation and scheduling, strategies to avoid procrastination, and planning personal time to enhance productivity.
What you'll be able to do
- Understand the importance of good time management in personal and professional contexts
- Know ways to promote good time management techniques and strategies
- Plan own use of time effectively to meet deadlines and achieve goals
- Improve own time management skills through reflection and adjustments
Understanding Business CommunicationReal unit · OCN London
You'll gain foundational knowledge of business communication, including selecting appropriate methods and understanding effective communication principles. The unit also covers team dynamics and the benefits of a communication strategy.
What you'll be able to do
- Understand the key principles of business communication.
- Choose an appropriate communication method for different business situations.
- Understand the characteristics of effective business communication, including clarity, conciseness, and accuracy.
- Understand the dynamics of a business team and the behaviours that can occur within that team.
- Understand the benefits of implementing an effective communication strategy within a business organisation.
Understanding Business and EnterpriseReal unit · OCN London
You'll understand how businesses generate profit, different business types, and local market characteristics. The unit covers revenue, costs, profit calculation, and identifies various business structures such as sole traders and partnerships.
What you'll be able to do
- Understand how a business or enterprise generates profit
- Identify different types of business or enterprise, including their legal structures and operational models
- Understand the characteristics of the local market for a specific product or service, including customer demographics and competitor analysis
Understanding How a Retail Business Maintains Health, Safety and Security on its PremisesReal unit · OCN London
This unit covers the main provisions of health and safety legislation relevant to retail businesses. You'll understand how health and safety are maintained on retail premises and how cash and stock are secured, including the responsibilities of both employees and employers.
What you'll be able to do
- Know the main provisions of health and safety legislation in relation to a retail business, including employee and employer responsibilities
- Know how health and safety are maintained on the premises of a retail business, including procedures and equipment
- Know how cash and stock are kept secure on the premises of a retail business, including security measures and reporting procedures
Understanding How to Promote a Product or ServiceReal unit · OCN London
You'll explore the features and benefits of products and services, such as mobile phones and cleaning services. They will learn how to promote these effectively and plan for future sales by developing strategies to attract customers.
What you'll be able to do
- Identify the key features of a given product or service.
- Describe the benefits of a given product or service to potential customers.
- Explain how to effectively promote the features and benefits of a product or service to a target audience.
- Develop a plan for future sales, including strategies for attracting new customers and retaining existing ones.
Understanding the Control, Handling and Replenishment of Stock in a Retail BusinessReal unit · OCN London
This unit provides knowledge of stock control principles within retail businesses. You'll understand safe handling, movement, and storage of stock, as well as procedures for replenishing stock to maintain effective inventory management.
What you'll be able to do
- Understand the principles of stock control within a retail business
- Understand how to move stock safely within a retail environment
- Understand how to handle stock appropriately to prevent damage
- Understand how to store stock correctly to maintain its quality and prevent loss
- Understand procedures for replenishing stock in a retail business, including ordering and delivery processes
Understanding the Retail Selling ProcessReal unit · OCN London
You'll study the stages of the retail selling process and methods to identify customer needs. The unit also covers how product information can be used to promote sales and improve the overall customer experience.
What you'll be able to do
- Understand the stages of the retail selling process
- Understand how to find out what the customer wants during the selling process
- Understand how product information can be used to promote sales to customers
Understanding the Uses of Social Media for BusinessReal unit · OCN London
This unit introduces social media and its application in business. You'll gain knowledge of various platforms, the importance of security and trust, and how social media can be utilised for marketing, communication, and customer engagement.
What you'll be able to do
- Know what is meant by social media, including different platforms and their features.
- Understand the importance of security and trust when using social media for business, including data protection and online reputation management.
- Know the usefulness of social media as a business tool, including marketing, communication, and customer engagement.
Using Office Equipment in a Business EnvironmentReal unit · OCN London
This unit provides learners with knowledge and practical skills to use office equipment safely and effectively. You'll operate computers, printers, photocopiers, and telephones for common business tasks while following safety procedures.
What you'll be able to do
- Describe how to use different types of office equipment in a business environment
- Use office equipment effectively in a business environment
Work with Other People in a Business EnvironmentReal unit · OCN London
You'll develop the ability to work collabouratively within a business environment. The unit covers effective communication, teamwork, understanding roles and responsibilities, and using feedback to improve performance and relationships.
What you'll be able to do
- Work effectively with others as part of a team
- Work collaboratively with others to achieve shared goals
- Communicate effectively with colleagues and other individuals in a business environment
- Use feedback constructively to improve performance and working relationships
Working in Business and AdministrationReal unit · OCN London
This unit provides learners with an understanding of job roles, working practices, and required skills within business and administration. You'll explore career pathways and plan early career development in this sector.
What you'll be able to do
- Know about job opportunities in business and administration, including different roles and responsibilities
- Know about working practices within business and administration environments
- Know about the qualifications and skills needed for jobs in business and administration
- Plan the early stages of a career within business and administration, identifying potential pathways and development opportunities
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Action Planning for own DevelopmentAction Planning to Improve Performance in MathematicsAwareness of Mental Health and WellbeingBudgetary Control within a Business EnvironmentBusiness FinanceBusiness NumeracyCollaborative Working Using Digital TechnologyContribute to Running an Event
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Office Services Coordinator
Your journey starts here. We're committed to helping you grow, whether you want to climb the ladder in Office Services, specialise in a particular area, or even branch out into other parts of the business. Show us your dedication, and we'll help you build a fantastic career.
See the whole journey →Opens the roleOffice Services CoordinatorOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleOffice Operations AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleOffice Services AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleOffice CoordinatorOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleOffice Services AssistantOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleOffice Operations CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 33 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Understand your publishing organisation and its market
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit guides learners in recognising their skills, knowledge, and abilities relevant to career development. Learners will explore career options, available learning routes, and create an action plan to support their personal and professional development.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Level 1 Certificate in Skills for Professions in Business, Administration and Finance
56 units in this credential, in the order it lists them, awarded by OCN London.
- Action Planning for own Development
- Action Planning to Improve Performance in Mathematics
- Awareness of Mental Health and Wellbeing
- Budgetary Control within a Business Environment
- Business Finance
- Business Numeracy
and 50 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.