How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
01What it is
This OCNLR Level 1 Certificate in Skills for Professions in Business, Administration and Finance provides a flexible approach to study. It combines vocational units with learning skills and 'green' units. The qualification develops underpinning skills and knowledge required to work in business, administration and finance.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Action Planning for own Development Real unit · OCN London
This unit guides learners in recognising their skills, knowledge, and abilities relevant to career development. You'll explore career options, available learning routes, and create an action plan to support their personal and professional development.
What you'll be able to do
- Recognise own skills, knowledge and abilities
- Match own skills, knowledge, abilities and personal requirements with possible career paths
- Know routes available for own learning and development, in relation to possible career paths
- Plan own development
- Action own development
Action Planning to Improve Performance in Mathematics Real unit · OCN London
You'll identify their strengths and areas for improvement in mathematics, including number work, shape and space, and handling data. The unit supports setting personal targets with timescales to improve mathematical skills effectively.
What you'll be able to do
- Identify own strengths in mathematics
- Identify areas to improve in mathematics
- Set personal targets for improvements in mathematics
Awareness of Mental Health and Wellbeing Real unit · OCN London
This unit develops learners' awareness of mental health and wellbeing. You'll understand these concepts, how mental health issues affect diverse groups, how to access support, and ways to foster good mental health and wellbeing in themselves.
What you'll be able to do
- Understand the meaning of the terms ‘mental health’ and ‘wellbeing’
- Understand how mental health issues can affect diverse groups of people
- Access support for mental health issues
- Foster good mental health and wellbeing in oneself
Budgetary Control within a Business Environment Real unit · OCN London
You'll understand the purpose and components of budgets within a business environment. The unit covers budgetary control processes, including monitoring, variance analysis, and how budgeting integrates into the overall management process.
What you'll be able to do
- Know about the purpose and components of budgets within a business
- Know about the processes involved in budgetary control, including monitoring and variance analysis
- Know how budgeting fits into the overall management process, including planning, implementation, and review
Business Finance Real unit · OCN London
It teaches you to apply numerical skills to business transactions and financial activities. They will learn to record transactions accurately, calculate costs, revenue, and profit, and interpret business information to support financial decision-making.
What you'll be able to do
- Apply numerical skills to record business transactions accurately
- Apply numerical skills to calculate costs, revenue and profit
- Prepare basic business information, such as sales records and expense reports
- Interpret business information to identify trends and patterns
- Apply numerical skills to manage financial activities, such as budgeting and banking
Business Numeracy Real unit · OCN London
This unit develops learners' business numeracy skills, enabling them to perform arithmetic calculations and apply numeracy to business contexts. You'll prepare and interpret financial information, including profit margins, interest, and discounts.
What you'll be able to do
- Apply basic arithmetic to solve business-related problems
- Apply numeracy skills to solve business-related problems
- Prepare financial business information
- Interpret financial business information and data
Collaborative Working Using Digital Technology Real unit · OCN London
You'll learn to prepare and use collabourative technologies safely and securely. The unit covers ensuring compatibility, managing access, and contributing effectively to tasks while adhering to organisational policies and security guidelines.
What you'll be able to do
- Prepare collaborative technologies for use, ensuring they are set up correctly and ready for participants.
- Use collaborative technology safely and securely, adhering to relevant guidelines and protocols.
- Contribute to tasks using collaborative technologies, actively participating in group activities and discussions.
Contribute to Running an Event Real unit · OCN London
You'll contribute to event organisation, promotion, execution, and evaluation. The unit develops skills in teamwork, communication, customer service, and understanding the importance of meeting customer requirements.
What you'll be able to do
- Contribute effectively to the organisation of an event, supporting planning and logistical arrangements.
- Contribute to the promotion of an event, assisting with marketing and communication activities.
- Work collaboratively with others to run an event, meeting customer requirements and ensuring a positive experience.
- Contribute to assessing the success of an event, gathering feedback and identifying areas for improvement.
Creating Business Documents Real unit · OCN London
You'll gain knowledge of various business documents and the importance of appropriate communication styles. The unit covers producing clear and professional business documents such as letters, emails, and reports.
What you'll be able to do
- Know the different types of business document that are commonly used.
- Know why it is important to use the right communication style in business documents to ensure clarity and professionalism.
- Produce business documents that are clear, concise and appropriate for the intended audience.
Creating and Publishing Web Pages Real unit · OCN London
It teaches you to plan, create, and publish basic web pages. You'll understand website structure, content planning, accessibility considerations, and use website software tools to format and publish web pages effectively.
What you'll be able to do
- Understand how to plan the structure and content of web pages.
- Understand the key considerations when creating web pages, such as accessibility and usability.
- Utilise website software tools to structure web pages effectively.
- Format web pages to enhance readability and visual appeal.
- Publish web pages to a specified location, such as a web server.
Critical Thinking Real unit · OCN London
You'll develop critical thinking skills by understanding its nature and importance. The unit covers recognising assumptions, bias, and stereotyping, analysing argument structure and style, forming arguments, and asking critical questions.
What you'll be able to do
- Explain the nature and importance of critical thinking in various situations.
- Recognise and explain the nature of assumption, bias and stereotyping in information and arguments.
- Describe how structure and style impact on the effectiveness of an argument.
- Formulate a coherent and well-supported argument on a given topic.
- Ask critical questions to analyse information and evaluate arguments.
Customer Care Real unit · OCN London
This unit covers the principles of good customer care, including effective communication and responding to customer needs. You'll develop skills in empathy, active listening, and adhering to organisational policies during customer interactions.
What you'll be able to do
- Understand the principles of good customer care, including empathy, active listening and effective communication.
- Provide good customer care by addressing customer needs and resolving issues effectively.
- Communicate positively with customers, using appropriate language and tone.
- Communicate positively with customers, building rapport and maintaining a professional demeanour.
- Respond to customers in accordance with organisational policies and procedures, ensuring consistency and fairness.
Data Handling for Business Real unit · OCN London
This unit equips learners with skills to extract, interpret, and present business data from multiple sources while understanding data protection legislation. You'll analyse trends and draw conclusions to support business decision-making.
What you'll be able to do
- Extract relevant business information from various data sources.
- Interpret business information derived from data analysis.
- Collect, collate, and present business data effectively, using appropriate methods.
- Explain the implications of Data Protection legislation for business data handling.
Developing Confidence and Self-Esteem Real unit · OCN London
It teaches you to understand the impact of confidence and self-esteem on personal and professional life. You'll explore definitions, effects on performance and relationships, and strategies to build and maintain confidence and self-esteem.
What you'll be able to do
- Understand the impact of confidence on personal and professional life.
- Know what is meant by self-esteem and its importance for well-being.
- Understand ways of building confidence and self-esteem, such as positive self-talk and setting achievable goals.
Digital Content Creation – Audio and Video Real unit · OCN London
You'll learn to design digital publications incorporating audio and video elements. The unit covers identifying purpose and target audience, inputting multimedia content, and formatting rich media publications to a professional standard.
What you'll be able to do
- Design a digital publication, considering its purpose and target audience.
- Input audio and video material elements effectively within a rich media publication design.
- Format and produce a rich media digital publication to a professional standard.
Digital Content Creation – Text and Image Real unit · OCN London
This unit covers the design and creation of digital publications that integrate text and images. You'll learn to input, edit, format, and produce digital content while justifying their design choices to meet specified requirements.
What you'll be able to do
- Design a digital publication that includes text and images.
- Input text and combine it with other digital media within a publication design.
- Edit, format and produce a digital publication.
Essay Writing Real unit · OCN London
You'll develop the ability to interpret essay questions, plan and research effectively, and present information coherently in essay form. The unit focuses on constructing well-structured essays with clear organisation and appropriate content allocation.
What you'll be able to do
- Interpret and understand the requirements of an essay task
- Plan the structure and content of an essay effectively
- Research and gather relevant information for the purpose of essay writing
- Present information clearly and coherently in essay form, following appropriate conventions
Following Instructions Real unit · OCN London
It teaches you to understand the importance of following instructions in workplace and other settings. You'll practise accurately following written and verbal instructions to complete tasks safely and effectively.
What you'll be able to do
- Recognise why following instructions is important in different situations
- Follow simple instructions accurately and safely
Generating and Presenting a Business Idea Real unit · OCN London
You'll generate viable business ideas by considering market needs, personal skills, and resources. The unit includes assessing business potential through profitability and competition analysis and presenting ideas to stakeholders.
What you'll be able to do
- Generate a viable business idea, considering factors such as market need and personal skills.
- Assess the potential of a business idea, considering factors such as profitability and competition.
- Describe how to present a business idea effectively to relevant stakeholders to progress it further.
Health and Safety in a Business Environment Real unit · OCN London
You'll understand health and safety responsibilities within a business environment, including identifying hazards and risks. The unit covers safe working practices and compliance with health and safety regulations and procedures.
What you'll be able to do
- Understand health and safety responsibilities for employees and employers in a business environment
- Work in a safe way, following established procedures and guidelines in a business environment
- Comply with relevant health and safety requirements and regulations in a business environment
Improving Personal Productivity Real unit · OCN London
You'll plan and use digital software and systems to improve personal productivity. The unit includes efficient task completion, effective information management, and reviewing digital tool use to ensure successful work activities.
What you'll be able to do
- Plan the use of digital software to improve productivity.
- Use digital systems and software efficiently to complete planned tasks.
- Review the selection and use of digital tools to make sure that work activities are successful.
- Use digital tools to improve personal productivity and time management.
Internet Safety for IT users Real unit · OCN London
This unit provides learners with knowledge of internet risks such as malware, phishing, and cyberbullying. You'll apply safety measures, including strong passwords and secure browsing, to safeguard themselves and maintain data security online.
What you'll be able to do
- Understand the potential risks associated with using the Internet, including malware, phishing, and cyberbullying.
- Safeguard oneself and others when working online by implementing appropriate safety measures.
- Take precautions to maintain data security and protect personal information online.
Introduction to Contract Law Real unit · OCN London
You'll be introduced to the key elements required for contract formation, including offer, acceptance, consideration, and intention to create legal relations. The unit also covers how contracts may be discharged and the remedies available for breach.
What you'll be able to do
- Identify the key elements required for the formation of a valid contract
- Explain the circumstances in which a contract may be discharged
- Describe the main remedies available in the event of a breach of contract
Introduction to Criminal Law Real unit · OCN London
This unit provides an introduction to criminal law, covering the key elements of a crime such as actus reus and mens rea. You'll understand fatal and non-fatal offences against the person and main property offences, including categories of crime.
What you'll be able to do
- Explain the key elements that constitute a crime under criminal law.
- Describe the main fatal and non-fatal offences against the person, as defined by criminal law.
- Describe the main property offences, as defined by criminal law.
Introduction to Employment Law Real unit · OCN London
You'll explore the differences between self-employment and employment, focusing on rights, responsibilities, and tax obligations. The unit also covers the importance of contracts of employment and the various methods by which they can be terminated.
What you'll be able to do
- Understand the key differences between a self-employed person and an employed person, including their respective rights and responsibilities.
- Understand the importance of a contract of employment in defining the terms and conditions of employment.
- Understand the various ways in which contracts of employment can be terminated, including resignation, dismissal, and redundancy, and the legal implications of each.
Introduction to Programming Real unit · OCN London
You'll gain foundational programming skills including the use of variables, sequencing, repetition, Boolean expressions, and selection. The unit covers planning, creating, and debugging simple computer programmes.
What you'll be able to do
- Apply variables effectively in computer programming.
- Utilise sequencing effectively in computer programming.
- Implement repetition/iteration effectively in computer programming.
- Apply Boolean expressions effectively in computer programming.
- Utilise selection effectively in computer programming.
- Plan, create and debug a simple computer program effectively.
Introduction to Study Skills Real unit · OCN London
This unit introduces learners to study skills, focusing on developing personal learning strategies, effectively using information from various sources, and planning and managing work to meet requirements. You'll identify strengths and weaknesses and apply strategies to improve their learning.
What you'll be able to do
- Understand how to develop personal learning skills to improve performance.
- Understand and use information from various sources effectively.
- Plan, manage, and produce work to meet specified requirements.
Introduction to the English Legal System Real unit · OCN London
This unit introduces learners to the English legal system, explaining the purpose of law and its framework. You'll identify the main sources of law, the functions of courts and key personnel, and the role of lay people within the system.
What you'll be able to do
- Explain the purpose of law and the framework within which it operates
- Identify the main sources of English law
- Describe the functions of the main courts within the English legal system
- Identify the key personnel within the English legal system
- Explain the role of lay people in the English legal system
Marketing Real unit · OCN London
This unit introduces learners to marketing and sales concepts, their functions, and interrelationship. You'll understand the marketing mix elements and how they apply to targeting different markets.
What you'll be able to do
- Understand the fundamental concepts of marketing and sales, including their definitions and interrelationship.
- Know the key elements of the marketing mix (Product, Price, Place, Promotion) and their application in different contexts.
Note Taking Real unit · OCN London
This unit develops learners' understanding of the purposes of note taking across different contexts. You'll practise linear and non-linear note taking systems and use notes effectively for specific tasks.
What you'll be able to do
- Recognise the reasons for making notes in different contexts
- Demonstrate the ability to use different note taking systems effectively
- Utilise notes effectively for a specific purpose, such as revision or report writing
Office Administrator Skills Real unit · OCN London
This unit introduces learners to the role and responsibilities of an office administrator. You'll develop skills in administrative tasks such as filing, data entry, and handling correspondence, alongside recognising the importance of self-presentation and time management.
What you'll be able to do
- Describe the key responsibilities and duties associated with the role of an office administrator.
- Perform a range of basic administrative tasks accurately and efficiently, such as filing, data entry, and handling correspondence.
- Recognise the importance of good self-presentation and effective time management in an office environment.
Organisational Skills Real unit · OCN London
You'll explore the importance of organisational skills for task efficiency and goal achievement. The unit covers prioritisation methods and planning to complete multi-step tasks within set timeframes.
What you'll be able to do
- Know why organisational skills are important for efficiency and effectiveness
- Select the most important task from a number of tasks that must be completed, using prioritisation techniques
- Complete a task with multiple steps on time, using planning and organisational methods
Planning and Carrying Out Research Real unit · OCN London
It teaches you to plan and conduct research projects by defining questions, gathering and analysing information, and presenting findings. You'll also review their research skills to identify areas for improvement.
What you'll be able to do
- Plan research by defining a clear research question and identifying appropriate resources.
- Carry out the research plan, gathering and analysing relevant information.
- Present the findings of the research in a clear and concise manner.
- Review own skills in planning, carrying out and presenting research, identifying areas for development.
Presentation Skills Real unit · OCN London
You'll gain knowledge of different presentation types and styles, and the skills required to prepare and deliver presentations. The unit includes reviewing personal performance to enhance future presentations.
What you'll be able to do
- Know about presentations and presentation styles
- Know about the elements and skills involved in the preparation of a presentation
- Know about the elements and skills involved in the delivery of a presentation
- Deliver a presentation
- Review own performance in preparing a presentation
- Review own performance in delivering a presentation
Principles of Business Administration Real unit · OCN London
You'll understand key principles of business administration, focusing on meeting and welcoming visitors, managing mail services, and using office equipment. The unit emphasises creating positive impressions and effective administrative support.
What you'll be able to do
- Describe the procedures for meeting and welcoming visitors in a business environment, ensuring a positive first impression
- Explain how to provide mail services, including receiving, sorting, and distributing mail within a business
- Demonstrate the correct and safe use of common office equipment, such as photocopiers, printers, and computers
Problem Solving Skills Real unit · OCN London
This unit develops learners' understanding of factors influencing problem solving, including biases and emotional states. You'll use evidence to analyse problems and apply structured problem-solving processes.
What you'll be able to do
- Understand factors that might influence problem solving, such as personal bias or lack of information
- Use evidence to assist problem solving effectively
- Apply problem solving processes in a structured manner
Professional Behaviour in the Workplace Real unit · OCN London
This unit provides learners with an understanding of professional behaviour in the workplace, its impact on colleagues and clients, and the importance of adhering to organisational policies. You'll demonstrate professionalism through punctuality, attendance, and respectful communication.
What you'll be able to do
- Explain the importance of professional behaviour in the workplace, considering its impact on colleagues, clients, and the organisation.
- Demonstrate professional behaviour in the workplace, adhering to organisational policies and ethical standards.
Punctuation and Grammar Real unit · OCN London
You'll develop the ability to use punctuation and grammar correctly to enhance clarity in writing. The unit focuses on constructing grammatically sound sentences and applying punctuation to aid understanding.
What you'll be able to do
- Use punctuation to aid understanding
- Use grammar to aid understanding
Reading Real unit · OCN London
This unit develops learners' reading skills across various text types and purposes. You'll use organisational and structural features to locate information and understand main ideas and intended messages.
What you'll be able to do
- Read and interpret different types of texts.
- Recognise that texts can have different purposes.
- Use features of texts to find out specific information.
- Identify the main points and ideas presented in a text.
- Use organisational and structural features to locate information within a text.
Resilience Skills Real unit · OCN London
You'll understand the significance of resilience in personal and professional contexts. The unit covers strategies and techniques for developing resilience skills to cope with challenges and maintain well-being.
What you'll be able to do
- Understand the importance of resilience in overcoming challenges and setbacks
- Develop resilience through specific strategies and techniques
- Develop resilience skills to cope with difficult situations and maintain well-being
Revision and Exam Skills Real unit · OCN London
This unit equips learners with knowledge and skills for effective revision and examination preparation. You'll establish suitable study environments, apply revision techniques, maintain well-being, and demonstrate exam-taking skills.
What you'll be able to do
- Understand the purpose of academic examinations and their role in assessment.
- Establish a suitable study environment conducive to effective revision.
- Use a range of revision techniques to consolidate learning.
- Maintain personal health and well-being when undertaking academic revision and examination preparation.
- Take an academic examination, demonstrating appropriate examination techniques.
Single Entry Bookkeeping Real unit · OCN London
You'll understand the role of bookkeeping in financial management and the principles of coding. The unit covers single entry bookkeeping techniques and encourages learners to identify their own development needs to improve bookkeeping skills.
What you'll be able to do
- Know the role of bookkeeping in supporting financial management within an organisation
- Use the principles of coding for bookkeeping tasks
- Use the principles of single entry bookkeeping to record financial transactions
- Understand own bookkeeping needs and identify areas for development to improve skills
Solve Business Problems Real unit · OCN London
You'll learn to identify common business problems and apply problem-solving techniques such as brainstorming and root cause analysis. The unit includes exploring, evaluating, and implementing solutions while monitoring their effectiveness.
What you'll be able to do
- Identify common business problems within a given context.
- Describe techniques for solving business problems, such as brainstorming and root cause analysis.
- Explore potential solutions to a business problem, considering their feasibility and impact.
- Implement a chosen solution to a business problem and monitor its effectiveness.
Speaking and Listening Skills Real unit · OCN London
You'll develop fundamental speaking and listening skills to communicate effectively in diverse situations. The unit covers presenting information, obtaining information through active listening, and engaging in discussions.
What you'll be able to do
- Communicate effectively with others in a range of situations.
- Present information effectively to others using appropriate methods.
- Obtain information from others through active listening and questioning.
- Engage in discussion, contributing relevant points and respecting different viewpoints.
Supporting Business Meetings Real unit · OCN London
It teaches you to support business meetings by preparing agendas, setting up meeting rooms, and assisting during meetings. You'll also complete follow-up activities to ensure effective meeting outcomes.
What you'll be able to do
- Describe the preparation required to hold a business meeting, including setting an agenda and inviting participants.
- Demonstrate how to set up a room for a meeting, including arranging seating and providing necessary equipment.
- Demonstrate how to support a meeting, including taking minutes and managing time.
- Demonstrate how to complete follow-up activities after a meeting, including distributing minutes and assigning action items.
Time Management Skills Real unit · OCN London
You'll explore the importance of effective time management in personal and professional contexts. This unit covers techniques such as prioritisation and scheduling, strategies to avoid procrastination, and planning personal time to enhance productivity.
What you'll be able to do
- Understand the importance of good time management in personal and professional contexts
- Know ways to promote good time management techniques and strategies
- Plan own use of time effectively to meet deadlines and achieve goals
- Improve own time management skills through reflection and adjustments
Understanding Business Communication Real unit · OCN London
You'll gain foundational knowledge of business communication, including selecting appropriate methods and understanding effective communication principles. The unit also covers team dynamics and the benefits of a communication strategy.
What you'll be able to do
- Understand the key principles of business communication.
- Choose an appropriate communication method for different business situations.
- Understand the characteristics of effective business communication, including clarity, conciseness, and accuracy.
- Understand the dynamics of a business team and the behaviours that can occur within that team.
- Understand the benefits of implementing an effective communication strategy within a business organisation.
Understanding Business and Enterprise Real unit · OCN London
You'll understand how businesses generate profit, different business types, and local market characteristics. The unit covers revenue, costs, profit calculation, and identifies various business structures such as sole traders and partnerships.
What you'll be able to do
- Understand how a business or enterprise generates profit
- Identify different types of business or enterprise, including their legal structures and operational models
- Understand the characteristics of the local market for a specific product or service, including customer demographics and competitor analysis
Understanding How a Retail Business Maintains Health, Safety and Security on its Premises Real unit · OCN London
This unit covers the main provisions of health and safety legislation relevant to retail businesses. You'll understand how health and safety are maintained on retail premises and how cash and stock are secured, including the responsibilities of both employees and employers.
What you'll be able to do
- Know the main provisions of health and safety legislation in relation to a retail business, including employee and employer responsibilities
- Know how health and safety are maintained on the premises of a retail business, including procedures and equipment
- Know how cash and stock are kept secure on the premises of a retail business, including security measures and reporting procedures
Understanding How to Promote a Product or Service Real unit · OCN London
You'll explore the features and benefits of products and services, such as mobile phones and cleaning services. They will learn how to promote these effectively and plan for future sales by developing strategies to attract customers.
What you'll be able to do
- Identify the key features of a given product or service.
- Describe the benefits of a given product or service to potential customers.
- Explain how to effectively promote the features and benefits of a product or service to a target audience.
- Develop a plan for future sales, including strategies for attracting new customers and retaining existing ones.
Understanding the Control, Handling and Replenishment of Stock in a Retail Business Real unit · OCN London
This unit provides knowledge of stock control principles within retail businesses. You'll understand safe handling, movement, and storage of stock, as well as procedures for replenishing stock to maintain effective inventory management.
What you'll be able to do
- Understand the principles of stock control within a retail business
- Understand how to move stock safely within a retail environment
- Understand how to handle stock appropriately to prevent damage
- Understand how to store stock correctly to maintain its quality and prevent loss
- Understand procedures for replenishing stock in a retail business, including ordering and delivery processes
Understanding the Retail Selling Process Real unit · OCN London
You'll study the stages of the retail selling process and methods to identify customer needs. The unit also covers how product information can be used to promote sales and improve the overall customer experience.
What you'll be able to do
- Understand the stages of the retail selling process
- Understand how to find out what the customer wants during the selling process
- Understand how product information can be used to promote sales to customers
Understanding the Uses of Social Media for Business Real unit · OCN London
This unit introduces social media and its application in business. You'll gain knowledge of various platforms, the importance of security and trust, and how social media can be utilised for marketing, communication, and customer engagement.
What you'll be able to do
- Know what is meant by social media, including different platforms and their features.
- Understand the importance of security and trust when using social media for business, including data protection and online reputation management.
- Know the usefulness of social media as a business tool, including marketing, communication, and customer engagement.
Using Office Equipment in a Business Environment Real unit · OCN London
This unit provides learners with knowledge and practical skills to use office equipment safely and effectively. You'll operate computers, printers, photocopiers, and telephones for common business tasks while following safety procedures.
What you'll be able to do
- Describe how to use different types of office equipment in a business environment
- Use office equipment effectively in a business environment
Work with Other People in a Business Environment Real unit · OCN London
You'll develop the ability to work collabouratively within a business environment. The unit covers effective communication, teamwork, understanding roles and responsibilities, and using feedback to improve performance and relationships.
What you'll be able to do
- Work effectively with others as part of a team
- Work collaboratively with others to achieve shared goals
- Communicate effectively with colleagues and other individuals in a business environment
- Use feedback constructively to improve performance and working relationships
Working in Business and Administration Real unit · OCN London
This unit provides learners with an understanding of job roles, working practices, and required skills within business and administration. You'll explore career pathways and plan early career development in this sector.
What you'll be able to do
- Know about job opportunities in business and administration, including different roles and responsibilities
- Know about working practices within business and administration environments
- Know about the qualifications and skills needed for jobs in business and administration
- Plan the early stages of a career within business and administration, identifying potential pathways and development opportunities
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Understand your publishing organisation and its market
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
Showing 6 roles, drawn from 31 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Office Services Coordinator
This role can lead to a senior office services role, an office services manager position, or a workplace experience coordinator role.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Action Planning for own DevelopmentAction Planning to Improve Performance in MathematicsAwareness of Mental Health and WellbeingBudgetary Control within a Business EnvironmentBusiness FinanceBusiness NumeracyCollaborative Working Using Digital TechnologyContribute to Running an Event
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach Make the case from “Marketing” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
- Pitch it Evaluate
“Marketing” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Action Planning for own Development” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budgetary Control within a Business Environment” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Data Handling for Business” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Action Planning for own Development, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit guides learners in recognising their skills, knowledge, and abilities relevant to career development. Learners will explore career options, available learning routes, and create an action plan to support their personal and professional development.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 1 Certificate in Skills for Professions in Business, Administration and Finance
56 units in this credential, in the order it lists them, awarded by OCN London.
- Action Planning for own Development
- Action Planning to Improve Performance in Mathematics
- Awareness of Mental Health and Wellbeing
- Budgetary Control within a Business Environment
- Business Finance
- Business Numeracy
and 50 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.