How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
The iCQ Level 4 NVQ Diploma in Advice and Guidance is designed for individuals in senior roles aiming to enhance their advisory skills within the field of guidance.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Advocate on behalf of advice and guidance clients Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare thoroughly for advocacy on behalf of advice and guidance clients, gathering all relevant information and evidence.
- Assess the potential results of the advocacy, considering the likely outcomes and their impact on the client.
- Understand the details and requirements of the other parties involved in the advocacy process, including their perspectives and objectives.
- Prepare to present the client's interests effectively, developing a clear and persuasive argument.
- Present the client's interests in a professional and ethical manner, advocating for their rights and needs.
Assist advice and guidance clients to decide on a course of action Real unit · iCan Qualifications Limited
What you'll be able to do
- Assist clients to clarify their requirements by using appropriate questioning and listening techniques
- Negotiate boundaries with clients, ensuring that expectations are realistic and professional boundaries are maintained
- Assist clients to review and prioritise their decisions, considering the potential consequences of each option
- Assist clients to select a course of action that aligns with their needs, goals, and available resources
- Understand the importance of client autonomy in the advice and guidance process, respecting their right to make their own decisions
Assist clients through advice and guidance to review their achievement of a course of action Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand a range of methods to review achievements, including formal and informal approaches
- Review progress with clients, providing constructive feedback and support
- Review the key objectives and stages of the course of action with clients to assess overall achievement
Design information materials for use in the service Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify the specific objectives of the required information materials, considering the target audience and intended outcomes.
- Obtain relevant and accurate information for inclusion in the materials, ensuring it is up-to-date and reliable.
- Design the format of the information materials to be visually appealing, accessible, and easy to understand.
- Edit the information materials to ensure clarity, accuracy, and consistency in language and style.
Develop interactions with advice and guidance clients Real unit · iCan Qualifications Limited
What you'll be able to do
- Enable clients to explore their issues
- Sustain interactions with clients
- Bring interactions to a close
Enable advice and guidance clients to access referral opportunities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the process for referring clients to other organisations or services.
- Identify suitable referral options for clients based on their individual needs.
- Enable clients to access and take up referral opportunities to support their progress.
Evaluate and develop own contribution to the service Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the process of evaluating practice
- Carry out evaluation of practice
- Identify development objectives
Facilitate learning in groups Real unit · iCan Qualifications Limited
What you'll be able to do
- Manage group dynamics effectively to support learning.
- Establish and maintain effective communication with all group members.
- Facilitate collaborative learning activities within the group.
- Enable individuals to reflect on their learning and participation within the group.
Identify and promote the contribution of Careers Education Guidance _CEG_ within the organisation Real unit · iCan Qualifications Limited
What you'll be able to do
- Obtain support from relevant stakeholders for the role of Careers Education Guidance (CEG) within the organisation
- Identify opportunities for promoting Careers Education Guidance (CEG) within the organisation, considering different contexts and audiences
- Implement a strategy to promote CEG within the organisation, using appropriate methods and resources
- Evaluate the effectiveness of the implemented strategy in promoting CEG within the organisation, and identify areas for improvement
Integrate Careers Education Guidance _CEG_ within the curriculum Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify opportunities to integrate Careers Education Guidance (CEG) within the curriculum.
- Plan and implement the integration of CEG within the curriculum effectively.
- Monitor and maintain the integration and success of CEG within the curriculum, ensuring its ongoing effectiveness.
Liaise with other services Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the process for liaising with other services, including relevant protocols and procedures
- Establish procedures for exchanging information with other services, ensuring confidentiality and data protection
- Provide information to other services in a clear, concise, and timely manner
- Obtain information from other services to support the client's needs and goals
Manage personal case load Real unit · iCan Qualifications Limited
What you'll be able to do
- Maintain case notes
- Review personal case load
- Understand factors that affect case loads
- Establish priorities for dealing with personal case load
Negotiate and maintain service agreements Real unit · iCan Qualifications Limited
What you'll be able to do
- Negotiate service provision with other parties, ensuring the agreement meets the needs of the client and the organisation.
- Conduct negotiations within the agreed requirements of the provider and receiving organisation contract, adhering to all relevant policies and procedures.
- Monitor and evaluate service agreements to ensure they are meeting the agreed objectives and identify areas for improvement.
Negotiate on behalf of advice and guidance clients Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the main points of negotiation, including strategies and tactics
- Prepare offers that meet the clients requirements, taking into account their needs and preferences
- Explain offers received from other parties to clients in a clear and understandable manner
- Establish an agreement for clients that is fair, equitable, and meets their needs
Operate within networks Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify and access networks which could benefit the service
- Maintain memberships of networks
- Exchange information within networks
Prepare and set up mediation Real unit · iCan Qualifications Limited
What you'll be able to do
- Establish the appropriateness of the mediation process with each party, ensuring it is a suitable method for resolving the issues.
- Establish and maintain effective communication with all parties involved in the mediation, promoting understanding and collaboration.
- Agree and review the conditions and boundaries of mediation with parties, ensuring a safe and productive environment.
Prepare clients through advice and guidance for the implementation of a course of action Real unit · iCan Qualifications Limited
What you'll be able to do
- Assist clients to prepare an action plan that is realistic and achievable
- Assist clients to develop the action plan, ensuring it meets their needs and goals
- Assist clients to identify how the plan might be implemented, considering potential barriers and support mechanisms
Prepare to represent advice and guidance clients in formal proceedings Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare clients for participation in formal proceedings, ensuring they understand the process and their role.
- Prepare all necessary information and documentation required for the formal proceedings, ensuring accuracy and completeness.
- Prepare the presentation of the client's case, including identifying key arguments and evidence.
Present cases for advice and guidance clients in formal proceedings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the potential problems that could occur during formal proceedings, including challenges to evidence and procedural issues.
- Present cases for clients in formal proceedings, effectively communicating their needs and arguments.
- Review the outcomes of formal proceedings, analysing the results and identifying lessons learned for future cases.
Promote Careers Education Guidance _CEG_ Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan the promotion of Careers Education Guidance (CEG) initiatives.
- Identify the most appropriate information for dissemination to a specific target group regarding CEG.
- Secure the necessary resources required for the planned promotion of Careers Education Guidance (CEG).
Provide and maintain information materials for use in the service Real unit · iCan Qualifications Limited
What you'll be able to do
- Review the information needs of the service to ensure relevant materials are available.
- Agree on methodologies for the procurement and dissemination of information materials within the service.
Provide support for other practitioners Real unit · iCan Qualifications Limited
What you'll be able to do
- Agree on the specific support requirements of other practitioners through consultation and assessment.
- Promote effective practice amongst other practitioners by sharing knowledge, skills, and best practices.
- Deliver structured support sessions to practitioners, tailored to their individual needs and development goals.
Stage and manage the mediation process Real unit · iCan Qualifications Limited
What you'll be able to do
- Establish the issues and potential options for each party involved in the mediation process.
- Explore issues effectively with all parties involved in the mediation.
- Assist parties in the identification and evaluation of potential options for resolution.
- Build and secure agreements between parties through the mediation process.
Support clients to make use of the advice and guidance service Real unit · iCan Qualifications Limited
What you'll be able to do
- Enable clients to decide whether to use the advice and guidance service
- Identify and provide accurate information required by clients
- Understand the services provided by other suitable services
- Provide information on other suitable services
- Agree with clients their use of the service
Understand the importance of legislation and procedures Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand legislation and codes of practice which impact on their role
- Understand how to deal with urgent situations
- Record contacts, interactions, agreements, and provision of information
Undertake research for the service and its clients Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify appropriate sources of information relevant to the service and its clients.
- Determine the availability of information from identified sources.
- Collect data accurately and efficiently to meet specified research objectives.
- Analyse the collected data using appropriate methods.
- Report on the findings of the data analysis in a clear and concise manner.
Free, by email
Is this the right qualification for you?
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The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assist advice and guidance clients to decide on a course of action
- Standard
Assist learners to review their own progress and implement their development objectives
- Standard
Develop and disseminate information and advice about health and social well-being
- Standard
Liaise with other services
- Standard
Negotiate and maintain service agreements
- Standard
Obtain and provide legal information materials
- Standard
Prepare and set up mediation
- Standard
Promote Careers Education Guidance within the curriculum
- Standard
Provide specific advice and guidance to actual and potential clients on sport and exercise science services
- Standard
Provide support for other practitioners
- Standard
Provide support for practitioners
- Standard
Support clients through the mediation process
- Standard
Support clients to review action plans
- Standard
Support others in developing their practice
- Standard
Undertake research for the service and its clients
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Lead Mediator
This role can lead to running an ADR practice as a director, working as a partner or chief dispute resolution officer, or setting up in independent practice.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advocate on behalf of advice and guidance clientsAssist advice and guidance clients to decide on a course of actionAssist clients through advice and guidance to review their achievement of a course of actionDesign information materials for use in the serviceDevelop interactions with advice and guidance clientsEnable advice and guidance clients to access referral opportunitiesEvaluate and develop own contribution to the serviceFacilitate learning in groups
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Negotiate and maintain service agreements” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Prepare clients through advice and guidance for the implementation of a course of action” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understand the importance of legislation and procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and develop own contribution to the service” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Assist advice and guidance clients to decide on a course of action
- Assist learners to review their own progress and implement their development objectives
- Develop and disseminate information and advice about health and social well-being
- Liaise with other services
- Negotiate and maintain service agreements
- Obtain and provide legal information materials
- Prepare and set up mediation
- Promote Careers Education Guidance within the curriculum
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advocate on behalf of advice and guidance clients, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to advocate on behalf of advice and guidance clients by preparing cases, assessing potential outcomes, understanding other parties' requirements, and presenting clients' interests effectively in various situations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 4 NVQ Diploma in Advice and Guidance (RQF)
26 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Advocate on behalf of advice and guidance clients
- Assist advice and guidance clients to decide on a course of action
- Assist clients through advice and guidance to review their achievement of a course of action
- Design information materials for use in the service
- Develop interactions with advice and guidance clients
- Enable advice and guidance clients to access referral opportunities
and 20 more in the full unit list below.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.