UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer BIIAB has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and BIIAB awards. A qualified assessor at the centre judges your evidence, and the certificate comes from BIIAB.

More on studying for a qualification

01What it is

Aimed at individuals in direct learning support roles, this NVQ assesses competence in advice and guidance. Learners will develop skills in preparing clients, promoting careers education, and developing effective interactions.

These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with BIIAB. It does the teaching and the mapping. BIIAB sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Assist advice and guidance clients to decide on a course of action Real unit · BIIAB
You'll learn to assist clients in clarifying their needs, negotiating boundaries, prioritising decisions, and selecting an appropriate course of action. The unit emphasises the importance of client autonomy throughout the decision-making process.

What you'll be able to do

  • Assist clients to clarify their requirements by using effective questioning and listening skills
  • Negotiate boundaries with clients to ensure ethical and professional practice
  • Assist clients to review and prioritise their decisions by providing information and support
  • Assist clients to select a course of action that aligns with their requirements and priorities
  • Understand the importance of client autonomy in the decision-making process and promote self-determination
Assist clients through advice and guidance to review their achievement of a course of action Real unit · BIIAB
This unit covers methods and techniques for reviewing clients' achievements and progress within a course of action. You'll learn to collabouratively review key objectives and stages, utilising a variety of approaches to provide constructive feedback and support.

What you'll be able to do

  • Understand a range of methods and techniques used to review achievements and progress
  • Review progress with clients in a collaborative and supportive manner, providing constructive feedback
  • Review the key objectives and stages of the course of action with clients to ensure they are on track and making progress
Develop interactions with advice and guidance clients Real unit · BIIAB
You'll learn to engage effectively with advice and guidance clients. The unit covers techniques for exploring client issues, sustaining interactions, adapting communication, and professionally concluding sessions.

What you'll be able to do

  • Enable clients to explore their issues through effective communication and questioning techniques
  • Sustain interactions with clients by maintaining rapport and adapting communication styles
  • Bring interactions to a close in a professional and supportive manner, ensuring client understanding and agreement on next steps
Enable advice and guidance clients to access referral opportunities Real unit · BIIAB
You'll gain knowledge of referral processes and policies, enabling them to identify appropriate referral options and support clients in accessing these opportunities. The unit emphasises accurate record-keeping and client-centred facilitation of referrals to other organisations.

What you'll be able to do

  • Understand the process for referring clients to other organisations, including the relevant policies and procedures.
  • Identify appropriate referral options for clients based on their individual needs and circumstances.
  • Enable clients to take up referral opportunities by providing them with the necessary information, support, and encouragement.
Establish communication with clients for advice and guidance Real unit · BIIAB
You'll develop an understanding of factors influencing effective communication with clients. The unit covers establishing communication, minimising difficulties such as cultural or language barriers, and maintaining confidentiality and client privacy.

What you'll be able to do

  • Understand the various factors that contribute to effective communication with clients seeking advice and guidance.
  • Establish effective communication with clients to provide appropriate advice and guidance.
  • Understand how to minimise potential difficulties when communicating with clients, considering individual needs and circumstances.
  • Minimise difficulties in communication by adapting communication styles and using appropriate techniques.
Evaluate and develop own contribution to the service Real unit · BIIAB
It teaches you to evaluate their own practice within an advice and guidance service. You'll use appropriate methods to assess their contribution, gather feedback, and identify development objectives to enhance their professional performance.

What you'll be able to do

  • Understand the process of evaluating practice in advice and guidance, including methods and frameworks
  • Carry out evaluation of own practice, using appropriate tools and techniques to gather feedback and identify areas for improvement
  • Identify development objectives based on the evaluation of own practice and service requirements
Facilitate learning in groups Real unit · BIIAB
This unit provides learners with skills to facilitate learning in groups by managing group dynamics, establishing effective communication, promoting collabourative learning, and enabling individuals to reflect on their participation and learning experiences.

What you'll be able to do

  • Manage group dynamics to create a positive and productive learning environment
  • Establish and maintain effective communication with group members, using appropriate verbal and non-verbal techniques
  • Facilitate collaborative learning by encouraging participation, sharing of ideas, and mutual support
  • Enable individuals to reflect on the way in which they have been learning and participating in the group, promoting self-awareness and personal development
Identify and promote the contribution of Careers Education Guidance _CEG_ within the organisation Real unit · BIIAB
This unit equips learners with the knowledge to promote Careers Education Guidance (CEG) within an organisation. You'll identify opportunities, gain support from stakeholders, implement promotional strategies, and evaluate their effectiveness.

What you'll be able to do

  • Obtain support for the role of Careers Education Guidance (CEG) within the organisation
  • Identify opportunities for promoting Careers Education Guidance (CEG) within the organisation
  • Implement a strategy to promote CEG within the organisation
  • Evaluate the effectiveness of the implemented strategy to promote CEG within the organisation
Interact with clients using a range of media Real unit · BIIAB
This unit develops learners' skills in interacting with clients through various media, including face-to-face, telephone, email, and online platforms. You'll learn to establish effective communication, manage interaction challenges, provide relevant information, and identify risks to clients.

What you'll be able to do

  • Establish effective interaction with clients using a range of media, such as face-to-face, telephone, email and online platforms
  • Deal with problems that may arise while maintaining interactions, such as technical difficulties or communication barriers
  • Provide information and focus on the clients’ requirements, ensuring their needs are understood and addressed
  • Understand how to communicate effectively using a range of media, adapting communication style to suit the client and the medium
  • Identify potential risks to the client during interactions and take appropriate action to mitigate those risks
Liaise with other services Real unit · BIIAB
This unit provides learners with knowledge and skills to liaise effectively with other services. You'll understand relevant processes, protocols, legislation, and confidentiality requirements, enabling accurate information exchange and collabouration.

What you'll be able to do

  • Understand the processes and protocols for liaising with other services and agencies
  • Establish clear and effective procedures for exchanging information with other relevant services
  • Provide accurate and relevant information to other services in a timely manner
  • Obtain necessary information from other services to support effective collaboration
Manage personal case load Real unit · BIIAB
You'll learn to manage a personal case load effectively. The unit covers maintaining accurate and confidential case notes, reviewing and prioritising cases regularly, and understanding factors that influence case load management.

What you'll be able to do

  • Maintain accurate, up-to-date and confidential case notes in accordance with organisational policies and legal requirements
  • Review personal case load regularly to ensure effective management of client needs
  • Understand the various factors that can affect case loads, such as complexity of cases and available resources
  • Establish clear priorities for dealing with personal case load based on risk, urgency and client need
Negotiate on behalf of advice and guidance clients Real unit · BIIAB
You'll understand key negotiation principles and processes to prepare offers that meet client requirements. The unit covers explaining offers from other parties and establishing agreements that are mutually acceptable, with attention to ethical considerations and effective communication.

What you'll be able to do

  • Understand the key principles and considerations involved in negotiation processes.
  • Prepare offers that effectively meet the client's requirements and desired outcomes.
  • Clearly explain offers received from other parties to the client, ensuring they understand the implications.
  • Establish a mutually acceptable agreement for clients through effective negotiation and communication.
Operate within networks Real unit · BIIAB
It teaches you to identify and access networks beneficial to their service and clients. You'll maintain active memberships, contribute to network activities, and exchange information effectively to enhance service delivery and professional collabouration.

What you'll be able to do

  • Identify and access relevant networks which could benefit the service and its clients.
  • Maintain active memberships of relevant networks, contributing to and benefiting from their activities.
  • Exchange information effectively within networks, sharing knowledge and best practice to improve service delivery.
Prepare clients through advice and guidance for the implementation of a course of action Real unit · BIIAB
You'll learn to assist clients in preparing and developing action plans. The unit focuses on setting SMART goals, breaking down objectives, prioritising tasks, and identifying steps for effective implementation.

What you'll be able to do

  • Assist clients to prepare an action plan by identifying goals and objectives
  • Assist clients to develop the action plan by outlining specific steps and timelines
  • Assist clients to identify how the plan might be implemented, considering resources and potential barriers
Promote Careers Education Guidance _CEG_ Real unit · BIIAB
It teaches you to plan and implement the promotion of Careers Education Guidance (CEG). You'll identify suitable information for target groups, secure necessary resources, and evaluate the impact of promotional activities.

What you'll be able to do

  • Plan the promotion of Careers Education Guidance (CEG) initiatives.
  • Identify the most appropriate information for dissemination to a specific target group.
  • Secure the necessary resources required for the planned promotion of Careers Education Guidance (CEG).
Provide and maintain information materials for use in the service Real unit · BIIAB
This unit equips learners to review the information needs of a service for both clients and staff. You'll agree appropriate methodologies for procuring and disseminating information materials effectively within the service.

What you'll be able to do

  • Review the information needs of the service, considering the requirements of clients and staff.
  • Agree on appropriate methodologies for the procurement and dissemination of information within the service.
Review own contribution to the service Real unit · BIIAB
You'll assess their own contribution to a service by identifying strengths and areas for development. The unit supports the creation of a development plan aimed at improving skills and achieving agreed work objectives.

What you'll be able to do

  • Assess own contribution to the work of the service, identifying strengths and areas for development.
  • Develop skills and knowledge to achieve agreed work objectives and improve performance.
Support clients to make use of the advice and guidance service Real unit · BIIAB
You'll develop the ability to support clients in deciding whether to use advice and guidance services by providing clear, accessible information. The unit also covers identifying client information needs and signposting to other suitable services to facilitate informed decision-making.

What you'll be able to do

  • Enable clients to decide whether to use the advice and guidance service by providing clear and accessible information
  • Identify and provide accurate and relevant information required by clients to make informed decisions
  • Understand the services provided by other suitable services and agencies to facilitate appropriate referrals
  • Provide information on other suitable services and agencies to clients, ensuring they are aware of all available options
  • Agree with clients their use of the service, including expectations, responsibilities and boundaries
Understand the importance of legislation and procedures Real unit · BIIAB
You'll understand relevant legislation and codes of practice affecting their role. The unit covers procedures for urgent situations, accurate recording of information, and recognising the impact of personal values and behaviours on professional practice.

What you'll be able to do

  • Understand the relevant legislation and codes of practice that impact their role within the service.
  • Understand how to deal with urgent situations effectively and appropriately.
  • Accurately record contacts, interactions, agreements, and the provision of information to clients.
  • Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working with clients.
  • Understand why the effectiveness of different methods may vary depending upon the specific situation and the clients involved.
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Assist advice and guidance clients to decide on a course of action

    Standard

  • Develop interactions with clients

    Standard

  • Facilitate learning in groups

    Standard

  • Influence changes to legislation, policy or practice

    Standard

  • Provide specific advice and guidance to actual and potential clients on sport and exercise science services

    Standard

  • Support clients to make use of the advice and guidance service

    Standard
Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by BIIAB rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Assist advice and guidance clients to decide on a course of actionAssist clients through advice and guidance to review their achievement of a course of actionDevelop interactions with advice and guidance clientsEnable advice and guidance clients to access referral opportunitiesEstablish communication with clients for advice and guidanceEvaluate and develop own contribution to the serviceFacilitate learning in groupsIdentify and promote the contribution of Careers Education Guidance _CEG_ within the organisation

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to open the conversation in “Negotiate on behalf of advice and guidance clients”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Rehearse the conversation Apply

    “Negotiate on behalf of advice and guidance clients” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.

  • Bring your own plan Create

    For “Prepare clients through advice and guidance for the implementation of a course of action” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Understand the importance of legislation and procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Map a live decision Analyse

    “Evaluate and develop own contribution to the service” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
BIIAB Level 3 Certificate in Advice and Guidance (NVQ)
  • Assist advice and guidance clients to decide on a course of action
  • Develop interactions with clients
  • Facilitate learning in groups
  • Influence changes to legislation, policy or practice
  • Provide specific advice and guidance to actual and potential clients on sport and exercise science services
  • Support clients to make use of the advice and guidance service
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Assist advice and guidance clients to decide on a course of action, one of this qualification's own units.

Assist advice and guidance clients to decide on a course of action Level 3

Applied to your own work

Learners will develop skills to assist clients in clarifying their needs, negotiating boundaries, prioritising decisions, and selecting an appropriate course of action. The unit emphasises the importance of client autonomy throughout the decision-making process.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for BIIAB Level 3 Certificate in Advice and Guidance (NVQ)

19 units in this credential, in the order it lists them, awarded by BIIAB.

  1. Assist advice and guidance clients to decide on a course of action
  2. Assist clients through advice and guidance to review their achievement of a course of action
  3. Develop interactions with advice and guidance clients
  4. Enable advice and guidance clients to access referral opportunities
  5. Establish communication with clients for advice and guidance
  6. Evaluate and develop own contribution to the service

and 13 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.