FAQ Entry Level Certificate in Progression (Entry 3)

What you'll be able to do

• Know about the social diversity of citizens in the local community
• Know the importance of active participation in the local community

What you'll be able to do

• Look and act the part in order to provide a good customer service impression
• Relate to their customers and to colleagues effectively
• Adapt their behaviour to give a good customer service impression

What you'll be able to do

• Understand that organisations need to respond to change and new directions.
• Understand that organisations need individuals to take initiative.
• Understand the need to work on personal flexibility.
• Understand how the ability to respond to new working practices and approaches reflect personal adaptability.

What you'll be able to do

• Know different alternatives to paid work.
• Know the benefits that individuals can gain from taking part in alternatives to paid work.

What you'll be able to do

• Know types of housing available.
• Know methods of applying for housing.
• Apply for housing.
• Select a suitable property.
• Understand different types of tenancy agreements.

What you'll be able to do

• Know different methods of applying for a job.
• Know why job application forms are used by employers.
• Complete a job application form.

What you'll be able to do

• Understand different methods of applying for jobs
• Complete a job application

What you'll be able to do

• Understand that individuals have rights and responsibilities.
• Understand equality issues in relation to current legislation.
• Understand the main functions of local and national government.
• Know public services available in own local community.

What you'll be able to do

• Understand that individuals have rights and responsibilities.
• Understand equal opportunities in relation to current legislation.
• Understand the main functions of local and national government.
• Know public services available in own local community.

What you'll be able to do

• AVSE:1 Use audio and/or video hardware and software to capture sequences
• AVSE:2 Use audio and /or video software tools to edit sequences
• AVSE:3 Play and present audio and/or video sequences

What you'll be able to do

• Know the principal methods of cooking
• Prepare, cook and present simple dishe

What you'll be able to do

• Know a behaviour that can hinder a trusting and supportive atmosphere.
• Know how being labelled may impact behaviour.
• Know about habitual behaviours.
• Know how past events may influence the development of habitual behaviours.
• Know about core beliefs.

What you'll be able to do

• Know the importance of keeping other people’s money safe.
• Handle other people’s money responsibly.
• Complete simple money calculations using other people’s money.

What you'll be able to do

• Know about the difference between essential and non-essential spending
• Know about personal budgets

What you'll be able to do

• Understand how confidence and self-esteem can benefit his/her life.
• Understand a way in which confidence and self-esteem can be damaged.
• Understand how confidence and self-esteem can be increased.
• Understand feelings surrounding confidence and self-esteem.

What you'll be able to do

• Know about own skills, abilities, experience, knowledge and personal qualities
• Build a portfolio of personal/educational information
• Produce a Curriculum Vitae (CV)
• Identify personal goals

What you'll be able to do

• Know about own skills, abilities, experience, knowledge and personal qualities
• Build a portfolio of information to evidence achievements and qualities
• Produce a Curriculum Vitae (CV)
• Plan to achieve personal goals

What you'll be able to do

• Know about business meetings.
• Know about planning business meetings.
• Run a meeting.
• Follow up after a meeting.
• Deal with difficult issues in meetings.

What you'll be able to do

• Understand the different types of business and organisations, their purposes and customers in their area.
• Understand why employers might require particular attitudes from their staff in different situations.
• Relate employer expectations to their own activities.

What you'll be able to do

• Understand own strengths, qualities, skills and abilities
• Understand how to use sources of information, advice and guidance for career planning
• Understand how own abilities relate to progression opportunities
• Plan for transition to the next stage of education, training or work

What you'll be able to do

• Know own strengths, qualities, skills and abilities.
• Know where to find sources of information, advice and guidance for career planning.
• Understand how own abilities relate to progression opportunities.
• Plan for transition to the next stage of education, training or work.

What you'll be able to do

• Agree a suitable career pathway following careers advice and guidance.
• Know where to look for a job, training programme or course.
• Recognise suitable jobs or training opportunities.
• Apply for a job, training placement or course.
• Understand the interview process.

What you'll be able to do

• Know about own qualities, skills, interests and achievements
• Know about careers information resources

What you'll be able to do

• Know the importance of career progression.
• Know skills and qualities for career progression.
• Use information and guidance related to career progression.

What you'll be able to do

• Identify the needs of a baby.
• Know the need for developmental and health checks.
• Identify why immunisation is necessary.

What you'll be able to do

• Know about childhood behaviour patterns/problems
• Know about the importance of play in child development
• Know about the nature of children’s social and emotional development
• Know about the importance of safety and hygiene in childcare
• Know about children’s physical development up to 11 years
• Know about the nutritional needs of children

What you'll be able to do

• Understand the changing roles and relationships of parents’ with their child as they grow older
• Know about the changes that a young person goes through during adolescence
• Understand the pressure(s) that families with adolescents can experience
• Understand issues that can cause conflict
• Understand issues of power and authority

What you'll be able to do

• Locate facilities at college.
• Identify members of staff and their roles.
• Identify reasons for attending college.
• Understand own responsibilities while at college.
• Understand differences between college and a previous establishment.
• Identify Health & Safety procedures.

What you'll be able to do

• Locate facilities at college.
• Identify members of staff and their roles.
• Identify reasons for attending college.
• Understand own responsibilities while at college.
• Understand differences between college and a previous establishment.
• Identify Health and Safety procedures.

What you'll be able to do

• Know the purpose of planning communication
• Understand how to communicate in writing
• Communicate verbally
• Understand the purpose of feedback in developing communication skills
• Plan communication
• Communicate in writing
• Communicate verbally
• Identify and agree ways of developing communication skills

What you'll be able to do

• Talk to customers on a familiar subject in a contact centre.
• Communicate in writing on a familiar subject in a contact centre.
• Understand how to communicate with customers in a contact centre.

What you'll be able to do

• Identify customers and their characteristics and expectations
• Identify their organisation’s services and products
• Communicate using customer service language

What you'll be able to do

• Understand how to communicate with customers in writing.
• Plan written communications to customers.
• Communicate with customers in writing.

What you'll be able to do

• Know about different methods of communicating information
• Communicate information in a variety of ways

What you'll be able to do

• Understand the roles and responsibilities associated with working in a group
• Communicate with others in a group situation
• Co-operate with others when working in a group situation

What you'll be able to do

• Know about communication for the workplace.
• Communicate for the workplace.

What you'll be able to do

• Communicate in a customer service role.
• Communicate with customers.

What you'll be able to do

• Know about the lines of communication within own organisation
• Understand the need to communicate effectively with others in the workplace
• Communicate with others about tasks in the workplace
• Know how conflict is dealt with in own organisation

What you'll be able to do

• Understand the lines of communication within own organisation
• Understand the need to communicate effectively with others in the workplace
• Communicate with others about tasks in the workplace
• Understand how conflict is dealt with in own organisation

What you'll be able to do

• Recognise the types of information requested in a job application form.
• Prepare information for a straightforward application form.
• Complete application form correctly.

What you'll be able to do

• Know about appropriate conduct for the workplace.
• Demonstrate good conduct.
• Carry out a review of own conduct.

What you'll be able to do

• Develop effective working relationships with clients and colleagues
• Develop self within the job role
• Understand the salon’s and legal requirements
• Understand communication methods
• Understand procedures and targets
• Understand how to improve own performance
• Understand how to work with others

What you'll be able to do

• Know about the format of a Curriculum Vitae (CV).
• Construct a Curriculum Vitae (CV).
• Tailor a personal Curriculum Vitae (CV) for a targeted sector.
• Complete a covering letter of application.

What you'll be able to do

• Understand basic concepts of critical analysis
• Understand the application of critical analysis to concepts, ideas and opinions

What you'll be able to do

• Understand the benefits to an organisation of good customer service
• Understand the possible consequences of poor customer service
• Understand the value of giving customers a positive first impression of an organisation
• Understand positive verbal and non-verbal interaction with customers
• Understand that respect for the individual is at the heart of good customer service
• Understand how to deal with customer complaints

What you'll be able to do

• Know about good customer service
• Know about the possible consequences of poor customer service
• Know about the value of first impressions
• Know about positive verbal and non-verbal interaction with customers/clients
• Know the importance of respect for the individual in giving good customer service

What you'll be able to do

• Understand the benefits to an organisation of good customer service
• Know about the possible consequences of poor customer service
• Know about the value of giving customers a positive first impression of an organisation
• Know about verbal and non-verbal interaction with customers
• Respect customer needs
• Deal with customer complaints

What you'll be able to do

• Know the benefits of good customer service in the hospitality industry
• Communicate with customers in the hospitality environment
• Know the importance of good personal presentation in the hospitality industry

What you'll be able to do

• Deal with customer queries, requests and problems.
• Deal with customers’ queries and requests.
• Deal with customers’ problems.

What you'll be able to do

• Understand how to deal with incoming customer calls.
• Establish the purpose of incoming customer calls.
• Deal with customer questions and requests.

What you'll be able to do

• Recognize a straightforward problem and identify ways to tackle it
• Plan and carry out activities to tackle a problem
• Carry out a review of their methods and the skills they used in tackling the problem

What you'll be able to do

• Know how problem debt can be managed
• Know about the impact of out of control debts
• Know about agencies who offer debt advice

What you'll be able to do

• Know how decisions are made
• Know about the different types of decisions made within groups
• Know about different decision making styles

What you'll be able to do

• DISE:1 Obtain and insert information for designs or images
• DISE:2 Use design and imaging software tools to manipulate and edit drawings or images

What you'll be able to do

• Sort garments according to the treatment needed for cleaning purposes.
• Use a washing machine safely.
• Use an iron safely.
• Understand the need for correct cleaning materials for specific tasks.
• Store cleaning materials with consideration to potential hazard.
• Know what to do in an emergency situation for water, electricity and gas.
• Understand emergency procedures.

What you'll be able to do

• Know how children develop language and communication skills
• Know about the links between language and communication skills
• Know the role of adults in promoting language skills

What you'll be able to do

• Understand reasons for feeling confident and lacking confidence.
• Understand effective participation in social situations.
• Understand ways to manage stress.
• Set goals for own development.

What you'll be able to do

• Understand reasons for feeling confident and lacking confidence.
• Understand effective participation in social situations.
• Understand ways to manage stress.
• Set goals for own development.

What you'll be able to do

• Know about personal presentation for the workplace.
• Present self appropriately for the workplace.

What you'll be able to do

• Know the main features of leadership.
• Demonstrate own leadership skills.
• Prepare for a leadership activity.

What you'll be able to do

• Identify possible employment options.
• Complete an application form.
• Create a straightforward Curriculum Vitae (CV).
• Understand how to conduct self at interview.
• Locate job and training opportunities in a local area.
• Plan for future career development.

What you'll be able to do

• Understand why personal fitness is important to good health.
• Recognise the role that exercise plays in maintaining a healthy life style.
• Understand the importance of a balanced diet in promoting personal good health.
• Understand the importance of personal hygiene and good grooming in relation to living healthily.
• Understand the basic issues of sex education and contraception in the context of sexual health.
• Take responsibility for own health and lifestyle through action planning for the future.

What you'll be able to do

• Wash/bathe babies and children.
• Know the correct procedures to follow when feeding young children.
• Know about children's clothing needs.
• Respond to a baby/child’s need for sleep and rest.

What you'll be able to do

• Understand the importance of exercise
• Know about basic human anatomy and physiology
• Understand health and safety factors related to exercise
• Plan a safe and effective home fitness session
• Plan, monitor and evaluate a safe and effective personal exercise programme

What you'll be able to do

• Know about the relevance of previous skills and experience for future learning
• Use guidance and advice for own learning needs
• Know about the purpose and value of negotiating own learning programme
• Review learning programme in the context of own needs and development

What you'll be able to do

• Identify own skills.
• Understand the need for time management.
• Recognise signs of stress.
• Recognise different types of criticism.
• Recognise confident behaviour in self and others.
• Know what is meant by non-verbal communication.
• Know the difference between aggressive, passive and assertive behaviour.

What you'll be able to do

• Identify own skills and their use.
• Understand the need for time management.
• Understand the importance of managing stress.
• Recognise different types of criticism.
• Recognise confident behaviour in themselves and others.
• Know what is meant by non-verbal communication.
• Know the difference between aggressive, passive and assertive behaviour.

What you'll be able to do

• Know about digital technology
• Know about digital audio
• Know about digital video
• Know about digital photography
• Know about the career opportunities for those with digital technology experience

What you'll be able to do

• Know the meaning of the term ‘diversity’.
• Know about diverse groups and practices.
• Know about similarities between groups.
• Know some of the consequences of prejudice and discrimination.
• Recognise the contributions of diverse groups to society.

What you'll be able to do

• Know about the differences between types of drugs
• Know some of the causes of drug misuse
• Know some of the physical and psychological effects of drug misuse
• Understand the implications of drug misuse on others
• Understand some of the health issues associated with drug misuse
• Know the effects of withdrawing from drugs
• Know some of the agencies offering help and information on drug misuse

What you'll be able to do

• Use email software tools to send and compose messages
• Manage incoming email
• Know about common problems when using email

What you'll be able to do

• Identify human emotions.
• Recognise factors that can influence emotions.
• Know about techniques to help deal with strong emotions.

What you'll be able to do

• Know about employment legislation
• Know about statutory and contractual employment rights
• Know about a contract of employment
• Know about the implications of breach of contract
• Know about the key information on a payslip

What you'll be able to do

• Know about employment legislation
• Know about statutory and contractual employment rights
• Know about a contract of employment
• Understand the implications of breach of contract
• Know about of payslips and pay

What you'll be able to do

• Know how computers can be used to support family learning.
• Know about different kinds of software which can be used to support family learning.
• Know about other equipment that can be used with computers.
• Know that the Internet can be used as a resource to support family learning.
• Know how e-mail can be used to support family learning.
• Review and record own learning.

What you'll be able to do

• Know about the different roles within the family
• Know about some of the causes and effects of problems in family life
• Know about the changing nature of families
• Produce a life plan for family and self

What you'll be able to do

• Know about different types of family units
• Know about problems which occur in a family unit
• Know about own needs for future development as a member of the family unit

What you'll be able to do

• Know about family units
• Know about the different roles within a family unit
• Know about problems in family life
• Understand own responsibilities within the family to family members
• Know about the changing needs of family members
• Develop own strategies for personal development as a member of the family unit

What you'll be able to do

• Know about the Data Protection Act
• Know about filing classification systems
• Know about the importance of pre-sorting documents
• File using different filing classification systems
• Use an index

What you'll be able to do

• Know why it is important to follow instructions.
• Follow straightforward instructions.

What you'll be able to do

• Know the main food commodities
• Know where the main food commodities can be obtained
• Know how the main food commodities should be stored

What you'll be able to do

• Know about kitchen utensils and basic kitchen equipment
• Know about the importance of preparing balanced nutritious meals
• Know about hot and cold drinks
• Know which fresh foods do not need to be cooked
• Know about simple cooked snacks
• Prepare a variety of snacks

What you'll be able to do

• Know the responsibilities of caring for their accommodation.
• Know the importance of personal hygiene and having clean clothes.
• Understand the importance of a balanced diet and planned meals.
• Recognise the care required to look after people.
• Understand the importance of budgeting.
• Understand the importance of leisure time and suitable activities.

What you'll be able to do

• Understand how to find out information about the recruiting organisation.
• Prepare information for a straightforward application form.

What you'll be able to do

• Identify trees common to an area.
• Identify wild plants common to a woodland area.
• Identify common tracks or signs left by living creatures.
• Understand the importance of preserving natural woodland.

What you'll be able to do

• Extract information from data.
• Interpret information from data.
• Represent discrete data.

What you'll be able to do

• Know about keeping fit.
• Interact with others in a health and fitness setting.
• Participate in structured activities to develop health and fitness.
• Complete a simple training programme.
• Work safely when participating in health and fitness activities.
• Review own performance and personal skills.

What you'll be able to do

• Maintain a clean home
• Care for clothing
• Maintain personal hygiene
• Maintain a healthy body
• Understand the importance of regular sight tests

What you'll be able to do

• Know about Health and Safety procedures
• Observe safe working practices

What you'll be able to do

• Understand health and safety procedures and equipment.
• Observe safe working practices.

What you'll be able to do

• Understand the key elements of health and safety policy at work.
• Understand where potential hazards can occur in the workplace.
• Maintain a safe environment in the workplace.
• Understand the individual’s responsibility for health and safety at work.
• Understand the procedures for fire prevention and evacuation.
• Understand the purpose of risk assessment.

What you'll be able to do

• Demonstrate an understanding of appropriate health and safety legislation for their place of work.
• Recognise responsibility for keeping themselves and others safe.

What you'll be able to do

• Understand the health and safety requirements of own workplace surroundings.
• Understand the main elements of Control of Substances Hazardous to Health (COSHH).
• Prevent common accidents at work.
• Respond to first aid incidents.
• Demonstrate resuscitation techniques and the recovery position.
• Safely handle and move inanimate loads.

What you'll be able to do

• Understand what makes a healthy lifestyle.
• Understand the impact of high risk behaviours on others.
• Understand how to lead a healthy lifestyle.

What you'll be able to do

• Know about personal fitness
• Develop a personal exercise programme to improve own healthy lifestyle
• Know about the role of a balanced diet in promoting good health
• Know about the importance of personal hygiene and grooming
• Understand the issues of sex education and contraception
• Take responsibility for own health and lifestyle

What you'll be able to do

• Sort clothes for cleaning/laundry.
• Use the washing machine safely.
• Use the iron safely.
• Use correct cleaning materials for specific tasks.
• Store and use cleaning materials safely.
• Know what to do in an emergency situation for water, electricity and gas.
• Know emergency procedures.

What you'll be able to do

• IUFE:1 Interact with and use IT system to meet needs
• IUFE:2 Organise, store and retrieve appropriately
• IUFE:3 Understand the need for safety and security practices
• IUFE:4 Maintain system and respond to common IT system problems

What you'll be able to do

• Understand how to improve own performance
• Understand a learning plan
• Improve own performance using feedback
• Use a learning plan

What you'll be able to do

• Assess personal effectiveness in a contact centre.
• Carry out development activities to improve personal effectiveness in a contact centre.
• Work with others in a contact centre team to improve personal performance.
• Understand how to improve personal effectiveness in a contact centre.

What you'll be able to do

• Present opinions with confidence and assertiveness.
• Make decisions and choices.
• Know the rights and responsibilities of self and others when making decisions.
• Negotiate to achieve a desired outcome.
• Understand the implications and benefits of assertiveness.

What you'll be able to do

• Know about confidence
• Know how communication skills can contribute to improving confidence
• Know about decision-making and associated emotions and feelings
• Know how having goals/targets can increase confidence

What you'll be able to do

• Know about confidence.
• Know how communication skills can contribute to improving confidence.
• Know about decision-making and associated emotions and feelings.

What you'll be able to do

• Know about different ways and areas of learning which reflect own likes and/or dislikes
• Use own strengths, aptitudes and skills to determine learning targets
• Plan how to achieve learning targets
• Review own performance against action plan

What you'll be able to do

• Understand different ways of learning.
• Set realistic learning targets.
• Review own performance in meeting learning targets.

What you'll be able to do

• Recognise the functions of different types of shops
• Identify items needed to furnish a home
• Use a budget for shopping
• Behave appropriately in shops

What you'll be able to do

• Understand that they have individual rights and responsibilities

What you'll be able to do

• Know facilities in own learning environment
• Know about Health and Safety Procedures
• Use the library (learning resource centre)
• Know about personal study planning
• Know about working in groups in a learning situation

What you'll be able to do

• Prepare to be interviewed
• Respond to questions in an interview
• Assess own performance in an interview

What you'll be able to do

• Understand the purpose and scope of logistics.
• Understand supply chains.
• Understand what logistics activities are used by different organisations.
• Understand the contribution of logistics to organisational objectives.
• Understand the logistical decision factors.
• Understand the principle of the total cost approach.
• Understand the elements of a total cost model.
• Understand how trade-offs are used to produce optimal logistics solutions.

What you'll be able to do

• Understand what is meant by ‘mentoring’.
• Understand the need to respect individuality and difference within the mentoring relationship.

What you'll be able to do

• Understand the role of the peer supporter.
• Understand the skills and qualities required to be an effective peer supporter.
• Understand the importance of listening.

What you'll be able to do

• Cross a road safely.
• Walk to a specified destination.

What you'll be able to do

• Research and assess a career option in relation to self
• Know about the impact of topical issues on work sectors
• Know about issues relating to standards or regulations in a career sector

What you'll be able to do

• Know about what is involved in job searching
• Match personal skills and abilities with different jobs
• Know about applying for a job
• Know about interview skills and procedures

What you'll be able to do

• Understand where and how to search for jobs.

What you'll be able to do

• Understand the key characteristics of an effective leader
• Understand the skills involved in being an effective leader
• Know about the development of the relationship of leader and team member
• Lead

What you'll be able to do

• Identify personal goals for volunteering
• Find and obtain voluntary work within the community
• Know the personal benefit of undertaking voluntary work
• Identify the transferable skills and experience gained through volunteering

What you'll be able to do

• Reflect on what has been learned from the work placement
• Know how tasks could be undertaken differently or improved
• Use learning from work placement to set short-term goals

What you'll be able to do

• Know of situations where learning can take place
• Interact with colleagues or other learners in a learning situation
• Know that people have preferred individual learning styles
• Record progress in learning

What you'll be able to do

• Understand straightforward work-related text.
• Write text about work-related issues using correct language.
• Communicate effectively for the workplace.

What you'll be able to do

• Know what a community is
• Know about community facilities of interest to self
• Know how an individual can contribute to a community

What you'll be able to do

• Know why it is important to keep clean and hygienic in the workplace.
• Select and use personal protective equipment.
• Report skin conditions and illnesses.
• Cover cuts and skin conditions.
• Keep clean and hygienic in the workplace.
• Select and use personal protective equipment appropriately.

What you'll be able to do

• Know about common Sexually Transmitted Infections (STIs)
• Know what individuals can do to reduce the risk of transmitting or contracting STIs
• Know about the issues surrounding disclosure of HIV status

What you'll be able to do

• Make an effective contribution to a business in the logistics sector.
• Make an effective contribution to a business in the logistics sector.

What you'll be able to do

• Understand how to make telephone calls to customers.
• Plan telephone calls to customers.
• Make telephone calls to customers.

What you'll be able to do

• Know the purpose and content of story sacks.
• Produce a story sack and contents.

What you'll be able to do

• Understand how own personal attributes have affected current situation to date.
• Know about information resources relevant to future opportunities.
• Set personal goals.
• Understand the practical implications of pursuing personal goals.

What you'll be able to do

• Understand self in current situation.
• Make use of information resources to identify a range of opportunities.
• Set personal goals.
• Understand the practical implications of pursuing personal goals.
• Make plans to achieve personal goals.

What you'll be able to do

• Understand self in current situation.
• Make use of information resources to identify a range of opportunities.
• Set personal goals.
• Understand the practical implications of pursuing personal goals.
• Make plans to achieve personal goals.

What you'll be able to do

• Know the purpose and content of story sacks.
• Produce a story sack and contents.
• Use a story sack.
• Encourage reading for meaning and comprehension.
• Use the prompt card to develop litreacy skills.
• Know about sequencing skills and open questioning.
• Use story sacks to identify language opportunities.
• Evaluate the use of story sacks.

What you'll be able to do

• Know the purpose and content of story sacks.
• Produce a story sack and contents.
• Use a story sack.
• Encourage reading for meaning and comprehension.
• Use prompt cards to develop litreacy skills.
• Know about sequencing skills.
• Use story sacks to identify language opportunities.
• Evaluate the use of story sacks.

What you'll be able to do

• Understand how to be responsible for own work
• Understand how to behave in a way that supports effective working
• Take responsibility for own work, supported by others
• Behave in a way that supports effective working

What you'll be able to do

• Understand the role of power in relationships
• Understand the benefits and difficulties of giving and receiving support
• Understand the key behaviours that contribute to good teamwork
• Understand how conflicts can develop
• Use listening skills in a conflict situation
• Understand the concept of impartiality

What you'll be able to do

• Understand how to interact with others in familiar social situations
• Demonstrate how to interact with others in familiar social situations

What you'll be able to do

• Know why it is important to be healthy at work.
• Keep healthy at work.

What you'll be able to do

• Know own learning goals.
• Understand opportunities and practical issues involved in pursuing learning goals.
• Plan a programme to achieve learning goals.
• Understand the learning environment.
• Follow the learning programme and review progress.
• Review the learning programme.

What you'll be able to do

• Understand the importance of manual handling risk assessments.
• Understand the principles of controlling the risks from manual handling.
• Understand how a manual handling risk assessment is undertaken.

What you'll be able to do

• Investigate customer after sales needs, identifying the nature of the issue and gathering relevant information
• Handle customers’ after sales needs in a professional and timely manner, providing appropriate solutions and support
• Review the after sales process, identifying areas for improvement and making recommendations for change

What you'll be able to do

• Demonstrate good practice in mentoring
• Review own practice as a mentor

What you'll be able to do

• Understand the stages of the ‘mentoring’ relationship.
• Understand a range of techniques to make mentees feel comfortable and at ease.
• Understand the boundaries of a mentoring relationship.
• Understand when and to whom referrals should be made.

What you'll be able to do

• Understand the meaning of motivation.
• Know about own levels of motivation.

What you'll be able to do

• Identify and agree a substantial mathematical project in practical context.
• Plan the project.
• Implement the plan.
• Interpret the results.
• Draw conclusions.

What you'll be able to do

• Know the responsibilities of being a parent
• Understand the rights and needs of different family members
• Understand the importance of listening to children and giving them choices
• Know about the major stages of a child’s development
• Know how positive parenting builds self-esteem in children

What you'll be able to do

• Understand different job roles within a vocational area
• Use relevant skills, knowledge and personal qualities in a vocational context
• Understand the health and safety requirements relevant to the vocational context
• Reflect on suitability for job role in chosen vocational context

What you'll be able to do

• Know about job roles within a vocational area
• Use relevant skills and knowledge in a vocational context
• Know about Health and Safety requirements relevant to a vocational context
• Comment on strengths and areas for improvement when working in a vocational context

What you'll be able to do

• Know about different job roles within a vocational area
• Use relevant skills, knowledge and personal qualities in a vocational context
• Know about the health and safety requirements relevant to a vocational context
• Reflect on suitability for job role in chosen vocational context

What you'll be able to do

• Know about personal awareness
• Know about the key aspects of personality
• Recognise personal skills, knowledge and achievements
• Recognise personal feelings

What you'll be able to do

• Understand why bathing or showering is necessary for personal hygiene.
• Know the advantages of using toiletries.
• Understand the need for regular changes of clothes.

What you'll be able to do

• Understand what is meant by income and expenditure.
• Understand ways to deal with living on a limited.
• Undertake financial transactions.
• Understand key financial information on everyday documents.
• Understand what saving means.
• Produce a simple budget plan.

What you'll be able to do

• Understand what is meant by income and expenditure.
• Know ways to manage a limited budget.
• Undertake financial transactions.
• Understand key financial information on everyday documents.
• Know about saving.
• Produce a budget plan.

What you'll be able to do

• Understand own aptitude for different career options.
• Know about relevant sources of information, advice and guidance in relation to career planning.

What you'll be able to do

• Identify own strengths, weaknesses and skills
• Acknowledge own current life situation and relationships
• Make positive decisions
• Set personal objectives

What you'll be able to do

• Know about own strengths, weaknesses and skills
• Know about own personal skills
• Acknowledge own current life situation and relationships
• Make positive decisions
• Produce an action plan to support the achievement of personal goals

What you'll be able to do

• Use a software package to process digital photographs

What you'll be able to do

• Know facts about the brain
• Know how own learning takes place
• Know about own learning profile
• Make plans to use ‘learning to learn’ skills

What you'll be able to do

• Know how the working of the brain is relevant to learning
• Know how learning takes place
• Know about own learning profile
• Make plans to use ‘learning to learn’ skills to aid learning in other subjects

What you'll be able to do

• Represent own needs and wishes in different contexts
• Interact with others in an appropriate manner
• Understand personal relationships

What you'll be able to do

• Identify and respond to situations where there may be personal risk
• Understand reasons for taking risks

What you'll be able to do

• Take part in an initial screening process
• Complete an assessment process
• Know about own preferred learning style
• Develop an action plan to achieve a personal learning goal
• Demonstrate commitment to a learning project

What you'll be able to do

• Locate, retrieve and store information
• Respond to written materials
• Produce written materials for specific purposes
• Use IT applications to enhance own learning
• Make contributions in individual and group discussions

What you'll be able to do

• Know about the different conflicts that may occur frequently
• Know about the possible negative and positive outcomes of conflict
• Know about the causes of conflict
• Understand the emotions and physical responses experienced during a conflict
• Recognise the types of behaviours that may affect a conflict

What you'll be able to do

• Understand the impact of own actions and decisions
• Recognise injustice, exploitation and denial of human rights
• Understand values, attitudes and beliefs
• Recognise that people hold different opinions
• Recognise moral judgements, issues and dilemmas

What you'll be able to do

• Place goods in storage logistics operations.
• Place goods in storage in logistics operations.

What you'll be able to do

• Know major food groups and their functions
• Understand the different dietary needs of specific groups of people
• Apply dietary knowledge in menu planning
• Provide nutritious healthy meals

What you'll be able to do

• Select a suitable enterprise activity
• Know appropriate roles and skills required for the enterprise activity
• Know the costs involved in producing and selling a product or service
• Use an appropriate promotional technique

What you'll be able to do

• Know the components of physical fitness.
• Assess own fitness level.
• Plan and use own fitness programme.
• Overcome barriers that may affect achievement of fitness goals.
• Review own fitness programme.

What you'll be able to do

• Know the features of a positive learning environment
• Know how play can help children’s learning or development
• Know how play activities can avoid stereotyping and discrimination

What you'll be able to do

• Understand the skills involved in preparing and delivering presentations
• Use different visual aids and delivery styles in presentations
• Plan a presentation
• Deliver a presentation
• Assess performance and identify areas for improvement

What you'll be able to do

• Lead a group activity.
• Demonstrate effective leadership skills with others.
• Review own leadership performance.

What you'll be able to do

• Understand the meaning of the terms ‘prejudice’ and ‘discrimination’
• Know about stereotypical attitudes
• Know about the origins of attitudes
• Know the consequences of prejudice and discrimination
• Know the importance of Equal Opportunities Policies

What you'll be able to do

• Know the meaning of the terms ‘prejudice’ and ‘discrimination’
• Demonstrate an awareness of stereotypical attitudes
• Know the consequences of prejudice and discrimination
• Know the importance of Equal Opportunities Policies

What you'll be able to do

• Know about the importance of being prepared for a recruitment interview.
• Demonstrate recruitment interviewee skills.

What you'll be able to do

• Know the importance of being prepared for a recruitment interview
• Know the type of questions that may be used at a recruitment interview
• Understand how to recognise and respond to different types of interviewer questions
• Assess own performance in a recruitment interview

What you'll be able to do

• Understand the purpose of an interview
• Understand how to promote self at an interview

What you'll be able to do

• Understand how own skills and qualities relate to those needed for working life
• Research personal career opportunities

What you'll be able to do

• Identify work or training opportunities.
• Understand the requirements for a work or training opportunity.
• Complete applications for work or training.
• Present him/herself at an interview.
• Plan his/her own career path.

What you'll be able to do

• Know about the work placement company or organisation
• Know what is expected of the learner during the work placement
• Set goals to help the learner get the most out of the work placement

What you'll be able to do

• Know where to plan to do work placement.
• Know what is expected during the work placement.
• Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement.
• Set goals for the work placement.

What you'll be able to do

• Be prepared for a recruitment interview.
• Know about recruitment interview questions and responses.
• Review own performance in an interview.

What you'll be able to do

• Know information required to prepare for an interview
• Prepare for interview questions
• Plan travel for an interview

What you'll be able to do

• Know about presentations and presentation styles
• Know about the elements and skills involved in the preparation and delivery of a presentation
• Deliver a presentation
• Review own performance in preparing and delivering a presentation

What you'll be able to do

• Use information to create presentation slides
• Use presentation software tools
• Prepare slides for presentation

What you'll be able to do

• Know why it is important to record information accurately.
• Know the appropriate use of different types of workplace documents.
• Produce documents suitable for the workplace.

What you'll be able to do

• Know about factors that might influence problem solving
• Use evidence to assist problem solving
• Apply problem solving processes

What you'll be able to do

• Know problems that can occur in the workplace.
• Know ways to solve problems in the workplace.
• Know ways to work collabouratively in problem solving.
• Reflect on the effectiveness of the solution to the problem.

What you'll be able to do

• Understand how to process customer information.
• Process customer information.

What you'll be able to do

• Know how prepare for the processing of orders to customers in logistics operations.
• Process orders for customers in logistics operations.

What you'll be able to do

• Process returned goods in logistics operations.
• Be able process returned goods in logistics operations.

What you'll be able to do

• Know the purpose of a CV.
• Know information required in a CV.
• Know the purpose of a reference in a CV.
• Produce a CV.

What you'll be able to do

• Make a product or item.
• Identify the skills required to make the product or item.
• Produce the product or item safely.
• Examine the finished product or item.

What you'll be able to do

• Understand the purpose of a range of texts
• Read critically to evaluate information and ideas
• Use reading strategies depending on purpose
• Use organisational features and systems to locate texts and information
• Understand vocabulary associated with different types of text

What you'll be able to do

• Read time using an analogue/digital clock
• Calculate times on the 24 hour clock

What you'll be able to do

• Read time using an analogue/digital clock.
• Calculate times on the 24 hour clock.

What you'll be able to do

• Obtain information and confirm with appropriate people the goods to be received.
• Follow instructions to check the goods being received.
• Receive the goods correctly and safely.
• Identify problems when receiving goods.

What you'll be able to do

• Know about different forms of employment
• Know about the labour market

What you'll be able to do

• Know about different forms of employment
• Know about the labour market

What you'll be able to do

• Know the differences between legal and illegal substances.
• Understand the impact of the use and misuse of substances.
• Know some sources of available support available relating to misuse of substances.

What you'll be able to do

• Process details of customers’ problems.
• Gather and record details from customers who raise problems.
• Refer details of customers’ problems to colleagues.

What you'll be able to do

• Know about the impacts of vehicle usage
• Know the legal requirements for the road use of vehicles
• Know about the principles of road safety
• Understand considerate driving or riding practice

What you'll be able to do

• Know about human rights
• Know about aspects of the law
• Know about the democratic and electoral process
• Know about rights and responsibilities