How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Training Qualifications UK Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Training Qualifications UK Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Training Qualifications UK Ltd.
01What it is
Want to offer a new qualification? Looking for information about one you already provide? We’ve got it covered!
These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Training Qualifications UK Ltd. It does the teaching and the mapping. Training Qualifications UK Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Advocate on behalf of advice and guidance clients Real unit · Training Qualifications UK Ltd
You'll develop advocacy skills to prepare effectively on behalf of advice and guidance clients, assess potential outcomes, understand other parties' requirements, and present clients' interests confidently and appropriately.
What you'll be able to do
- Prepare thoroughly for advocacy on behalf of advice and guidance clients, gathering relevant information and documentation
- Assess the potential results of the advocacy, considering the likely outcomes and implications for the client
- Understand the details and requirements of the other parties involved in the advocacy process
- Prepare to present the client's interests effectively, developing a clear and persuasive case
- Present the client's interests confidently and professionally, advocating for their needs and rights
Assist advice and guidance clients to decide on a course of action Real unit · Training Qualifications UK Ltd
You'll learn to assist advice and guidance clients in clarifying their requirements, negotiating professional boundaries, reviewing and prioritising decisions, and selecting appropriate courses of action while respecting client autonomy.
What you'll be able to do
- Assist clients to clarify their requirements by using effective questioning and active listening techniques.
- Negotiate boundaries with clients in a professional and ethical manner, ensuring that expectations are clear and realistic.
- Assist clients to review and prioritise their decisions, considering the potential consequences and trade-offs.
- Assist clients to select a suitable course of action, providing them with relevant information and support.
- Understand the importance of promoting autonomy for the client, empowering them to make informed decisions and take ownership of their choices.
Assist clients through advice and guidance to review their achievement of a course of action Real unit · Training Qualifications UK Ltd
This unit covers methods to review clients' achievement of a course of action, enabling learners to support clients in assessing progress, reviewing key objectives and stages, and using feedback to inform future actions.
What you'll be able to do
- Understand a range of methods that can be used to effectively review achievements, including self-assessment, feedback from others, and analysis of outcomes.
- Review progress with clients in a supportive and constructive manner, identifying areas of success and areas for improvement.
- Review the key objectives and stages of the course of action with clients, ensuring that they are on track and making progress towards their goals.
Design information materials for use in the service Real unit · Training Qualifications UK Ltd
You'll learn to design information materials by identifying objectives and target audiences, obtaining and evaluating relevant information, designing accessible formats, and editing materials to ensure clarity and accuracy.
What you'll be able to do
- Identify the specific objectives of the required information materials, considering the target audience and intended message
- Obtain relevant and accurate information for inclusion in the materials, using appropriate research methods
- Design the format of the information materials, ensuring they are visually appealing and easy to understand
- Edit the information materials carefully, ensuring clarity, accuracy, and consistency
Develop interactions with advice and guidance clients Real unit · Training Qualifications UK Ltd
This unit equips learners to develop effective interactions with advice and guidance clients by creating a supportive environment. You'll sustain interactions through active listening and empathy and bring conversations to a structured and sensitive close.
What you'll be able to do
- Enable clients to explore their issues by creating a safe and supportive environment for open communication.
- Sustain interactions with clients by actively listening, providing relevant information, and maintaining a professional and empathetic approach.
- Bring interactions to a close in a structured and sensitive manner, summarising key points and agreeing on next steps.
Enable advice and guidance clients to access referral opportunities Real unit · Training Qualifications UK Ltd
This unit provides learners with knowledge of the referral process, enabling them to identify suitable referral options for clients, understand relevant policies, and support clients in accessing and taking up referral opportunities.
What you'll be able to do
- Understand the process for referring clients to other organisations and support services, including relevant policies and procedures
- Identify appropriate referral options based on the client's individual needs and circumstances
- Enable clients to take up referral opportunities by providing clear information, support, and encouragement throughout the referral process
Evaluate and develop own contribution to the service Real unit · Training Qualifications UK Ltd
You'll understand and apply methods to evaluate their own practice within a service setting, conduct evaluations using appropriate techniques, and identify development objectives to enhance their professional contribution.
What you'll be able to do
- Understand the process of evaluating practice, including different evaluation methods and their application.
- Carry out evaluation of practice, gathering and analysing data to identify areas for improvement.
- Identify development objectives based on the evaluation of practice, setting realistic and measurable goals for professional growth.
Facilitate learning in groups Real unit · Training Qualifications UK Ltd
This unit develops learners' ability to manage group dynamics, establish effective communication, facilitate collabourative learning, and support individuals in reflecting on their participation and learning within group settings.
What you'll be able to do
- Manage group dynamics effectively to ensure a positive and productive learning environment
- Establish and maintain effective communication with all group members, fostering open dialogue and active listening
- Facilitate collaborative learning activities that encourage teamwork, problem-solving, and shared understanding
- Enable individuals to reflect on their learning process and participation within the group, promoting self-awareness and continuous improvement
Identify and promote the contribution of Careers Education Guidance _CEG_ within the organisation Real unit · Training Qualifications UK Ltd
It teaches you to promote Careers Education Guidance (CEG) within an organisation by gaining support for its role, identifying promotional opportunities, implementing strategies, and evaluating their effectiveness.
What you'll be able to do
- Gain support for the role of Careers Education Guidance (CEG) within the organisation by effectively communicating its value and benefits to stakeholders.
- Identify opportunities for promoting Careers Education Guidance (CEG) within the organisation through various channels and activities.
- Implement a well-defined strategy to promote CEG within the organisation, monitoring its effectiveness and making adjustments as needed.
- Evaluate the impact of the CEG promotion strategy on the organisation and its clients, using relevant metrics and feedback.
Integrate Careers Education Guidance _CEG_ within the curriculum Real unit · Training Qualifications UK Ltd
You'll gain skills to integrate Careers Education Guidance (CEG) within the curriculum by identifying opportunities, planning and implementing activities, and monitoring the integration to ensure its ongoing relevance and success.
What you'll be able to do
- Identify opportunities to integrate Careers Education Guidance (CEG) within the curriculum, considering relevant subject areas and learning outcomes
- Plan the integration of CEG within the curriculum, outlining specific activities and resources
- Implement the planned integration of CEG within the curriculum effectively
- Monitor the integration of CEG within the curriculum to ensure its ongoing relevance and effectiveness
- Maintain the integration of CEG within the curriculum, adapting strategies as needed to maximise its success
Liaise with other services Real unit · Training Qualifications UK Ltd
This unit covers the process of liaising with other services, including establishing procedures for exchanging information, providing and obtaining accurate data, and understanding relevant legislation and protocols to support effective inter-agency communication.
What you'll be able to do
- Understand the process for liaising with other services and agencies
- Establish clear procedures for exchanging information with other services and agencies
- Provide accurate and relevant information to other services and agencies in a timely manner
- Obtain necessary information from other services and agencies to support clients effectively
Manage personal case load Real unit · Training Qualifications UK Ltd
You'll learn to manage a personal case load effectively by maintaining accurate case notes, regularly reviewing their case load, understanding influencing factors, and establishing priorities to meet client needs in line with organisational policies.
What you'll be able to do
- Accurately maintain detailed and up-to-date case notes in accordance with organisational policies and procedures.
- Regularly review personal case load to ensure effective management of client needs.
- Understand the various factors that can affect case loads, such as client complexity, resource availability, and organisational priorities.
- Establish clear priorities for dealing with personal case load, taking into account urgency, risk, and client vulnerability.
Negotiate and maintain service agreements Real unit · Training Qualifications UK Ltd
It teaches you to negotiate and maintain service agreements by representing their organisation's interests, agreeing terms of service provision, conducting negotiations within contractual requirements, and monitoring and evaluating service agreements to ensure compliance and effectiveness.
What you'll be able to do
- Negotiate service provision with other parties, representing the interests of your organisation
- Agree the terms of service provision with other parties
- Conduct negotiations within the agreed requirements of the provider organisation's contract
- Conduct negotiations within the agreed requirements of the receiving organisation's contract
- Monitor the implementation of service agreements to ensure compliance
- Evaluate the effectiveness of service agreements in meeting the needs of the service users
Negotiate on behalf of advice and guidance clients Real unit · Training Qualifications UK Ltd
You'll develop knowledge of negotiation principles and stages, prepare offers that meet clients' requirements, explain offers received from other parties, and establish agreements on behalf of advice and guidance clients.
What you'll be able to do
- Understand the main principles and stages of negotiation, including preparation, discussion, bargaining, and agreement.
- Prepare offers that effectively meet the client's requirements, considering their needs, preferences, and constraints.
- Clearly and accurately explain offers received from other parties to the client, ensuring they understand the implications and potential outcomes.
- Establish a mutually acceptable agreement for clients, ensuring it is documented and understood by all parties involved.
Operate within networks Real unit · Training Qualifications UK Ltd
It teaches you to identify and access relevant networks beneficial to the service, maintain network memberships, actively participate in network activities, and exchange information to support collabouration and service improvement.
What you'll be able to do
- Identify and access networks which could benefit the service and its users
- Maintain memberships of relevant networks, actively participating in their activities
- Exchange information effectively within networks, contributing to knowledge sharing and collaboration
Prepare and set up mediation Real unit · Training Qualifications UK Ltd
You'll gain skills to prepare and set up mediation by assessing its appropriateness for each party, establishing and maintaining effective communication, and agreeing and reviewing the conditions and boundaries of the mediation process.
What you'll be able to do
- Establish the appropriateness of the mediation process with each party, considering their individual circumstances
- Explain the mediation process to each party, ensuring they understand its purpose and potential outcomes
- Establish and maintain effective communication with all parties involved in the mediation
- Use appropriate communication techniques to facilitate understanding and build rapport
- Agree the conditions of mediation with all parties, including confidentiality and impartiality
- Agree the boundaries of mediation with all parties, clarifying the scope of the process
- Review the conditions and boundaries of mediation with parties throughout the process, ensuring continued agreement
Prepare clients through advice and guidance for the implementation of a course of action Real unit · Training Qualifications UK Ltd
You'll assist clients in preparing action plans aligned with their goals and objectives. They will support the development and implementation strategies of these plans, ensuring client understanding and agreement throughout the process.
What you'll be able to do
- Assist clients in preparing an action plan, ensuring it aligns with their goals and objectives.
- Assist clients in developing the action plan, providing guidance and support throughout the process.
- Assist clients in identifying how the plan might be implemented, considering potential challenges and solutions.
Prepare to represent advice and guidance clients in formal proceedings Real unit · Training Qualifications UK Ltd
You'll prepare advice and guidance clients for formal proceedings by explaining the process and client roles. They will support clients emotionally and practically, prepare necessary information, and assist in presenting the case effectively.
What you'll be able to do
- Prepare clients for participation in formal proceedings, explaining the process and their role
- Prepare clients emotionally and practically for the potential outcomes of the formal proceedings
- Prepare all necessary information and documentation for the formal proceedings, ensuring accuracy and completeness
- Organise and present information in a clear and logical manner for the formal proceedings
- Prepare the presentation of the client's case, including arguments and evidence
Present cases for advice and guidance clients in formal proceedings Real unit · Training Qualifications UK Ltd
You'll understand potential problems in formal proceedings and their impact on clients, and develop skills to present cases effectively, respond to challenges, and review outcomes to advocate for advice and guidance clients.
What you'll be able to do
- Understand the potential problems that could occur during formal proceedings, such as delays or unexpected evidence
- Understand the impact of potential problems on the client and the case
- Present cases for clients in formal proceedings, advocating for their best interests
- Present evidence and arguments effectively in support of the client's case
- Respond to questions and challenges from the opposing party or the adjudicator
- Review the outcomes of formal proceedings with the client, explaining the decision and its implications
- Identify any further actions that may be required following the formal proceedings
Promote Careers Education Guidance _CEG_ Real unit · Training Qualifications UK Ltd
It teaches you to plan and promote Careers Education Guidance (CEG) effectively. You'll identify appropriate information for dissemination to specific target groups and secure necessary resources to support the promotion activities.
What you'll be able to do
- Plan the promotion of Careers Education Guidance (CEG) to relevant target groups
- Identify the most appropriate information for dissemination to a specific target group to promote CEG
- Secure the resources required for the planned promotion of Careers Education Guidance (CEG), ensuring effective delivery
Provide and maintain information materials for use in the service Real unit · Training Qualifications UK Ltd
You'll learn to review information needs within a service, agree methodologies for procuring and disseminating information, and ensure that materials are accessible and relevant to stakeholders and service users.
What you'll be able to do
- Review the information needs of the service by consulting with stakeholders and analysing current information resources.
- Agree methodologies for the procurement and dissemination of information, ensuring accessibility, accuracy, and relevance for all users.
Provide support for other practitioners Real unit · Training Qualifications UK Ltd
It teaches you to provide tailored support to other practitioners based on their individual needs and development goals. You'll utilise mentoring, coaching, or other support methods to promote effective practice and professional growth.
What you'll be able to do
- Agree the specific support required by other practitioners, based on their individual needs and development goals
- Promote the effective practice of others through mentoring, coaching, or other support mechanisms
- Deliver support sessions to practitioners, providing guidance, feedback, and resources to enhance their skills and knowledge
Stage and manage the mediation process Real unit · Training Qualifications UK Ltd
You'll learn to stage and manage the mediation process, including identifying key issues and potential options for each party. They will facilitate exploration and evaluation of options to build and secure mutually acceptable agreements.
What you'll be able to do
- Establish the key issues for each party involved in the mediation process
- Identify and document the range of potential options available to each party in the mediation process
- Explore the issues in detail with each party, ensuring understanding and clarity
- Assist the parties in identifying potential options for resolution
- Evaluate the potential options with the parties, considering their feasibility and suitability
- Build agreements between the parties, ensuring mutual understanding and acceptance
- Secure agreements between the parties, documenting the terms and conditions clearly
Support clients to make use of the advice and guidance service Real unit · Training Qualifications UK Ltd
It teaches you to support clients in deciding whether to use advice and guidance services by providing clear, unbiased information, identifying client information needs, and informing clients about other suitable services to aid informed decision-making.
What you'll be able to do
- Enable clients to decide whether to use the advice and guidance service by providing clear and unbiased information about its purpose and scope
- Identify and provide accurate information required by clients to make informed decisions about their needs and goals
- Understand the services provided by other suitable services and organisations that may be beneficial to clients
- Provide information on other suitable services and organisations, enabling clients to access a wider range of support options
- Agree with clients on their use of the service, establishing clear expectations and boundaries to ensure a positive and productive experience
Understand the importance of legislation and procedures Real unit · Training Qualifications UK Ltd
This unit provides learners with an understanding of relevant legislation and codes of practice affecting their role, procedures for managing urgent situations, accurate record-keeping, and the impact of personal values and behaviours on professional practice.
What you'll be able to do
- Understand the relevant legislation and codes of practice which impact on their role within the service
- Understand how to deal with urgent situations that may arise in the course of their duties
- Accurately record contacts, interactions, agreements, and provision of information to relevant parties
- Understand the actual or potential effect of own values, beliefs, attitudes and behaviours when working with individuals
- Understand why the effectiveness of methods may vary depending upon the specific situation and the clients involved
Undertake research for the service and its clients Real unit · Training Qualifications UK Ltd
This unit equips learners with skills to undertake research by identifying relevant information sources, collecting data to meet research objectives, analysing findings, and reporting conclusions to support service and client needs.
What you'll be able to do
- Identify appropriate sources of information relevant to the research objectives
- Determine the availability of information from identified sources
- Collect data effectively to meet the defined research objectives
- Analyse the collected data using appropriate methods
- Report on the data collected in a clear and concise manner, drawing relevant conclusions
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
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03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advocate on behalf of clients
- Standard
Assist learners to review their own progress and implement their development objectives
- Standard
Enable clients to access referral opportunities
- Standard
Liaise with other services
- Standard
Negotiate and maintain service agreements
- Standard
Prepare and set up mediation
- Standard
Provide specific advice and guidance to actual and potential clients on sport and exercise science services
- Standard
Provide support for other practitioners
- Standard
Provide support for practitioners
- Standard
Support clients to review action plans
- Standard
Support others in developing their practice
- Standard
Undertake research for the service and its clients
- Standard
Work with clients to develop an action plan for implementation
Still deciding?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
04The credits
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by Training Qualifications UK Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advocate on behalf of advice and guidance clientsAssist advice and guidance clients to decide on a course of actionAssist clients through advice and guidance to review their achievement of a course of actionDesign information materials for use in the serviceDevelop interactions with advice and guidance clientsEnable advice and guidance clients to access referral opportunitiesEvaluate and develop own contribution to the serviceFacilitate learning in groups
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Negotiate and maintain service agreements”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Negotiate and maintain service agreements” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Prepare clients through advice and guidance for the implementation of a course of action” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understand the importance of legislation and procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and develop own contribution to the service” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
TQUK Level 4 NVQ Diploma in Advice and Guidance (RQF)
- Advocate on behalf of clients
- Assist learners to review their own progress and implement their development objectives
- Enable clients to access referral opportunities
- Liaise with other services
- Negotiate and maintain service agreements
- Prepare and set up mediation
- Provide specific advice and guidance to actual and potential clients on sport and exercise science services
- Provide support for other practitioners
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advocate on behalf of advice and guidance clients, one of this qualification's own units.
Applied to your own work
Learners will develop advocacy skills to prepare effectively on behalf of advice and guidance clients, assess potential outcomes, understand other parties' requirements, and present clients' interests confidently and appropriately.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for TQUK Level 4 NVQ Diploma in Advice and Guidance (RQF)
26 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Advocate on behalf of advice and guidance clients
- Assist advice and guidance clients to decide on a course of action
- Assist clients through advice and guidance to review their achievement of a course of action
- Design information materials for use in the service
- Develop interactions with advice and guidance clients
- Enable advice and guidance clients to access referral opportunities
and 20 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.