What you'll be able to do

• Understand the meaning of continuing professional development (CPD) in the context of active leisure.
• Understand the importance of continuing professional development for individuals and organisations in the active leisure sector.
• Understand different methods of participating in continuing professional development activities.
• Identify opportunities for continuing professional development relevant to their role in active leisure.
• Participate in continuing professional development activities to enhance their skills and knowledge.

What you'll be able to do

• Understand the role of marketing in the context of active leisure, including its importance in attracting and retaining customers.
• Understand different marketing methods in the context of active leisure, including digital marketing, social media, and traditional advertising.
• Develop a draft marketing plan for active leisure services/products, including identifying target markets, setting marketing objectives, and selecting appropriate marketing strategies.

What you'll be able to do

• Understand the various systems used to maintain the quality of swimming pool water, including filtration, disinfection, and chemical balance.
• Understand how to monitor and maintain swimming pool plant equipment, including pumps, filters, and chemical dosing systems.
• Understand how to maintain the quality of swimming pool water through regular testing and adjustment of chemical levels.
• Understand how to work safely with the chemicals used in swimming pool plant operations, including storage, handling, and disposal procedures.
• Carry out routine (daily/weekly) maintenance procedures to swimming pool plant, following established protocols and safety guidelines.

What you'll be able to do

• Understand the principles of customer care in the context of active leisure.
• Understand the importance of providing excellent customer care in active leisure settings.
• Understand how to identify and respond to customer problems and complaints in active leisure.
• Understand the procedures for handling customer problems and complaints effectively.
• Understand the role of monitoring and evaluation in relation to customer care in active leisure.
• Understand how monitoring and evaluation can be used to improve customer care practices.
• Demonstrate how an active leisure organisation can deliver high-quality customer care.
• Show how an active leisure organisation can improve customer care based on feedback and evaluation.

What you'll be able to do

• Know their employment rights and responsibilities as defined under current UK law.
• Understand the purpose and content of documents relevant to their employment, such as contracts and policies.
• Know key employment procedures that are relevant to their role at work, including grievance and disciplinary procedures.

What you'll be able to do

• Understand an active leisure organisation’s business objectives, including its mission, vision, and strategic goals.
• Understand budgeted operational plans in an active leisure organisation, including how budgets are developed and monitored.
• Understand financial procedures used in active leisure, including income management, expenditure control, and financial reporting.

What you'll be able to do

• Understand the processes involved in planning and delegating work effectively to a team within an active leisure environment.
• Understand how to effectively brief a team in active leisure, ensuring clear communication of objectives and expectations.
• Understand how to monitor the work of team members in an active leisure setting to ensure progress and quality.
• Understand how to provide appropriate support to an active leisure team to facilitate their work and achieve objectives.
• Understand how to help team members improve their work performance through feedback, training, and development opportunities.

What you'll be able to do

• Understand the key responsibilities and functions of a team leader in active leisure.
• Understand the skills and qualities required to be an effective team leader in active leisure.
• Understand the impact of emotions and behaviours on team performance when leading a team in active leisure.
• Understand how to manage emotions and behaviours effectively to create a positive team environment.
• Understand the benefits of diversity within a team in active leisure.
• Understand how to promote inclusivity and respect for diversity within a team.
• Understand the importance of clear and effective communication when leading a team in active leisure.
• Understand different communication methods and how to use them effectively.
• Understand the role of motivating others to achieve team goals when leading a team in active leisure.
• Understand different motivational techniques and how to apply them appropriately.
• Understand how to provide team members with a clear sense of direction and common purpose.
• Understand how to set goals and objectives that align with the organisation's overall strategy.

What you'll be able to do

• Understand the legal and organisational requirements for health, safety, welfare and security in active leisure environments.
• Understand how to manage health and safety risks in an active leisure environment, including risk assessment processes.
• Understand how to manage health and safety emergencies and other incidents in an active leisure environment, including emergency procedures and reporting requirements.
• Understand the requirements for safeguarding children and vulnerable adults in active leisure settings.
• Understand how to manage the safeguarding of children and vulnerable adults, including recognising signs of abuse and reporting procedures.

What you'll be able to do

• Understand the role of sales in the context of active leisure organisations.
• Understand the importance of customer satisfaction and retention in driving sales.
• Understand different sales techniques and strategies relevant to the active leisure sector.
• Understand the legal and ethical considerations related to selling services and products.
• Understand how to identify customer needs and preferences in relation to active leisure services and products.
• Understand how to effectively communicate the benefits of active leisure services and products to potential customers.
• Understand how to handle customer enquiries and objections professionally.
• Understand how to close a sale and ensure customer satisfaction.

What you'll be able to do

• Understand the importance of facility maintenance in active leisure environments and its impact on customer satisfaction and safety.
• Understand how to ensure active leisure facilities and equipment are maintained to appropriate standards, including regular inspections and preventative maintenance.
• Understand how to supervise the repair and improvement of active leisure facilities and equipment, including managing contractors and ensuring work is completed to required standards.

What you'll be able to do

• Understand the key features and characteristics of the Active Leisure and Learning sector as a whole.
• Understand the different types of organisations and activities that operate within the Active Leisure and Learning sector.
• Understand the specific features and characteristics of the Active Leisure and Learning subsector in which they work.
• Understand the roles and responsibilities of different professionals within their specific Active Leisure and Learning subsector.
• Understand the employment opportunities available within their specific Active Leisure and Learning subsector.
• Understand the potential career pathways and progression routes within their specific Active Leisure and Learning subsector.