Highfield Qualifications · RQF Level 1
Highfield Level 1 Certificate In Business Administration (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits25
- Guided learning150 hours
- Units in this qualification19
Awarded by Highfield Qualifications · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 1 Certificate in Business Administration is vocationally related. Learners develop skills in meeting visitors, understanding health and safety, and producing business documents.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communication in a business environmentReal unit · Highfield Qualifications
What you'll be able to do
- Understand the requirements of effective written and verbal business communication, including purpose, audience, and context
- Produce written business communications that are clear, concise, and appropriate for the intended audience
- Communicate verbally in business environments, demonstrating effective listening, speaking, and interpersonal skills
Deal with customer queries, requests and problemsReal unit · Highfield Qualifications
What you'll be able to do
- Deal with customer queries, requests and problems in a business environment.
- Deal with customers’ queries in a professional and timely manner.
- Deal with customers’ requests efficiently and effectively.
- Deal with customers’ problems, seeking assistance when necessary.
Employee rights and responsibilitiesReal unit · Highfield Qualifications
What you'll be able to do
- Understand the role of different organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations regarding employee conduct, performance, and adherence to company policies
- Understand employees’ rights under employment law, including rights related to pay, working conditions, and discrimination
- Understand employees’ obligations to their employer, including duties related to attendance, performance, and confidentiality
Handle mailReal unit · Highfield Qualifications
What you'll be able to do
- Know the procedures for dealing with different types of mail
- Sort and distribute incoming mail accurately and efficiently
- Prepare outgoing mail for dispatch, including addressing and postage
Health and safety in a business environmentReal unit · Highfield Qualifications
What you'll be able to do
- Understand health and safety responsibilities in a business environment
- Work in a safe way in a business environment
- Comply with health and safety requirements in a business environment
Manage time and workloadReal unit · Highfield Qualifications
What you'll be able to do
- Identify tasks and activities within their own workload
- Explain the importance of prioritising tasks
- Describe methods for managing their own time effectively
- Plan their own workload to meet deadlines
- Organise their work area to maximise efficiency
- Monitor their own progress against agreed targets
- Seek assistance when required to manage time and workload
Meet and welcome visitors in a business environmentReal unit · Highfield Qualifications
What you'll be able to do
- Describe procedures for meeting and greeting visitors in a business environment
- Explain the importance of first impressions when meeting visitors
- Demonstrate appropriate communication skills when meeting visitors
- Follow organisational procedures for visitor registration
- Guide visitors to the appropriate location within the business environment
- Provide assistance to visitors as required
Prepare text from notesReal unit · Highfield Qualifications
What you'll be able to do
- Prepare text from notes using appropriate techniques and conventions
- Produce text accurately and effectively from own or others’ notes, ensuring clarity and coherence
Principles of business administrationReal unit · Highfield Qualifications
What you'll be able to do
- Meet and welcome visitors in a business environment
- Provide mail services
- Use office equipment
Principles of business communicationReal unit · Highfield Qualifications
What you'll be able to do
- Use a telephone and voicemail system in a business environment
- Communicate with others in a business environment
- Produce business documents
- Store and retrieve information
Principles of personal performance and developmentReal unit · Highfield Qualifications
What you'll be able to do
- Know employees’ rights and employers’ expectations
- Manage their own work
- Know ways of managing and improving personal performance and development
Principles of working in a business environmentReal unit · Highfield Qualifications
What you'll be able to do
- Know the purpose and structure of business organisations
- Contribute to environmental sustainability within an organisation
- Support equality and diversity within an organisation
- Know the requirements of confidentiality and security in an organisation
Produce business documentsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare business documents, including formatting and content requirements
- Prepare business documents accurately and efficiently, using appropriate software
- Distribute business documents using appropriate methods, ensuring confidentiality and security
Store and retrieve informationReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of information storage and retrieval, including different methods and technologies
- Gather and store information accurately and securely, following organisational procedures
- Retrieve information efficiently and effectively, using appropriate search techniques and tools
Use a telephone and voicemail systemReal unit · Highfield Qualifications
What you'll be able to do
- Know the procedures for using a telephone system effectively
- Know the features and functions of a voicemail system
- Make telephone calls in a professional manner
- Receive telephone calls and take accurate messages
- Access and manage voicemail messages effectively
Use office equipmentReal unit · Highfield Qualifications
What you'll be able to do
- Use a range of common office equipment safely and effectively
- Use office equipment competently to complete tasks in a timely manner
Using EmailReal unit · Highfield Qualifications
What you'll be able to do
- Use e-mail software tools and techniques to compose e-mail messages
- Use e-mail software tools and techniques to send e-mail messages
- Manage incoming email effectively by prioritising and organising messages
Word Processing SoftwareReal unit · Highfield Qualifications
What you'll be able to do
- Enter, edit, and combine text and other information accurately within word processing documents, ensuring data integrity
- Structure information logically within word processing documents using appropriate formatting and layout techniques
- Use word processing software tools effectively to format and present documents to a professional standard
Work with others in a business environmentReal unit · Highfield Qualifications
What you'll be able to do
- Work with others in a business environment
- Work with others in a business environment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Health & Safety Administrator
Your journey in health and safety starts here. We're looking for someone keen to learn, reliable, and genuinely committed to making a difference. If you put the effort in, there's a clear path for you to grow and build a really impactful career with us.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to understand and apply effective written and verbal communication in business. Learners will produce clear written communications tailored to audiences and communicate verbally with confidence and professionalism.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 1 Certificate In Business Administration (RQF)
19 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Communication in a business environment
- Deal with customer queries, requests and problems
- Employee rights and responsibilities
- Handle mail
- Health and safety in a business environment
- Manage time and workload
and 13 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.