How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Open Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Open Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Open Awards.
01What it is
This Level 1 Diploma develops skills for further learning and employment. Units cover arts and culture, computer keyboard skills, and renewable energy principles. It is intended for learners seeking a more substantial grounding in vocational skills.
These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Open Awards. It does the teaching and the mapping. Open Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Advertising Techniques Real unit · Open Awards
You'll explore how content, style, and techniques such as text, images, colour, and typography are used in advertisements. The unit develops skills to generate ideas, create advertisements, and review their own work critically.
What you'll be able to do
- Describe how content is used in advertisements
- Describe how style is used in advertisements
- Describe how technique is used in advertisements
- Generate an idea for an advertisement
- Create an advertisement
- Review own work
Airline Services Real unit · Open Awards
You'll gain knowledge of different types of passenger airlines and their services, including full-service, low-cost, and charter airlines. The unit also covers airline booking processes and teaches you to compare various airline types based on their characteristics and service offerings.
What you'll be able to do
- Identify the different types of passenger airline that operate within the industry
- Describe the services offered by different types of passenger airline
- Explain the booking processes used by airlines
- Compare and contrast different types of airline, considering factors such as cost, service, and destinations
Alcohol Awareness Real unit · Open Awards
This unit provides learners with knowledge of alcohol unit strengths, health issues related to alcohol misuse, and its effects on individuals and society. You'll also identify agencies offering support and information concerning alcohol-related problems.
What you'll be able to do
- Know about differences in unit strengths of alcoholic beverages
- Know about the health issues associated with alcohol misuse
- Know about the effects of alcohol misuse on individuals and society
- Know about agencies offering help and information about alcohol misuse
Anger Management Real unit · Open Awards
This unit provides learners with an understanding of how emotions, particularly anger, affect behaviour and society. You'll explore biological changes related to anger and identify sources of support and help for anger management.
What you'll be able to do
- Understand how emotions can affect behaviour
- Know how anger can affect society
- Understand biological changes in relation to anger
- Understand where to get support and help for anger management
Apply Paint Systems by Brush and Roller Real unit · Open Awards
You'll gain practical skills in preparing work areas and applying water-borne and solvent-borne paint systems using brushes and rollers. The unit covers tool maintenance, safe storage of materials, and compliance with current regulations.
What you'll be able to do
- Prepare the work area and protect the surrounding area appropriately
- Apply water-borne and solvent-borne materials to surfaces with brushes and rollers to the required standard
- Maintain brushes and rollers in good working order
- Store paint materials correctly and safely
- Work in accordance with current regulations and health and safety guidelines
Appreciating Techniques used in the News Media Industry Real unit · Open Awards
This unit introduces learners to techniques used in the news media industry. It covers differences between writing styles, journalistic purposes, publication structures, accuracy requirements, and the role of images and graphic design.
What you'll be able to do
- Understand the difference between fiction, essay and journalistic writing
- Understand the purpose of journalistic writing
- Understand the structure of a newspaper or magazine
- Understand the need for accuracy in journalistic writing
- Understand the value of images and graphic design in newspaper and magazine production
- Understand the value of team work in newspaper/magazine production
- Understand the role of an editor
Approaches to Learning Real unit · Open Awards
You'll recognise different learning styles and identify their own preferences. The unit covers how learning styles influence approaches to study and encourages reflection on personal learning strengths and areas for improvement.
What you'll be able to do
- Recognise that individuals learn in different ways
- Identify own preferred learning styles
- Understand how different learning styles can affect approaches to learning and study
- Reflect on own approaches to learning and identify areas for improvement
Art and Design: Using Colour Real unit · Open Awards
You'll gain knowledge of basic colours and colour mixing principles for art and design. The unit covers mixing techniques, creative responses to colour, and recognising potential issues in colour application.
What you'll be able to do
- Recognise the basic colours and understand colour mixing principles for art and design.
- Mix colours effectively to achieve desired results.
- Respond creatively to colour and colour mixing techniques.
- Recognise potential problems that may arise during colour mixing.
Aspects of Citizenship Real unit · Open Awards
You'll gain an understanding of individual rights and responsibilities, equality and discrimination legislation, the functions of local and national government, and the range of public services available in their community.
What you'll be able to do
- Understand that individuals have specific rights and responsibilities within society.
- Understand equality issues in relation to current and relevant legislation.
- Understand the main functions and responsibilities of local and national government.
- Understand the range of public services that are available in the local community.
Assertiveness and Decision Making Real unit · Open Awards
You'll develop assertiveness and decision-making skills to express their views confidently in structured situations. The unit covers knowledge of rights and responsibilities, negotiation techniques, and the implications and benefits of assertiveness.
What you'll be able to do
- Speak up for themselves in a structured situation
- Demonstrate knowledge of the rights and responsibilities of self and others
- Use negotiation skills to achieve a desired outcome
- Know about the implications and benefits of assertiveness
Assist in the Assembly and Presentation of Visual Merchandising Displays Real unit · Open Awards
This unit provides knowledge of visual merchandising principles, including the purpose of displays, store layouts, and company guidelines. You'll assist in assembling visual merchandising displays and effectively presenting products.
What you'll be able to do
- Know the purpose of visual merchandising
- Know about different in-store displays
- Know about store layout
- Know the importance of following company guidelines to assemble displays
- Know the importance of following company guidelines to display products
- Assist in the assembly of visual merchandising displays
- Display products to maximise impact on the customer
Assist with Preparing and Storing Feedstuffs for Small Animals Real unit · Open Awards
It teaches you to assist with receiving, storing, and preparing feedstuffs for small animals according to correct procedures. You'll identify different types of feed and understand the importance of following preparation instructions.
What you'll be able to do
- Assist with receiving and storing animal feed, following correct procedures
- Assist with preparing feed for small animals, according to instructions
Assist with the Care of Animals Real unit · Open Awards
You'll gain the skills to assist in monitoring and caring for animals' health and well-being. The unit includes recognising signs of ill health, providing appropriate food and water, and reporting concerns to the correct personnel.
What you'll be able to do
- Assist with monitoring and caring for the health and well-being of animals, reporting any concerns to the appropriate person
- Assist with providing food and water for animals, ensuring their needs are met
Assist with the Maintenance and Cleaning of Animal Accommodation Real unit · Open Awards
It teaches you to assist with cleaning and maintaining animal accommodation under supervision. You'll use appropriate equipment and materials and report any maintenance issues effectively.
What you'll be able to do
- Clean animal accommodation with assistance from a supervisor or colleague.
- Maintain animal accommodation with assistance from a supervisor or colleague.
Assisting at a Hospitality Event Real unit · Open Awards
This unit equips learners with skills to assist at hospitality events, including setting up, serving guests, and breaking down. Emphasis is placed on following instructions and maintaining hygiene standards throughout event operations.
What you'll be able to do
- Assist in the setting up of a hospitality event
- Serve at an event
- Assist in the break down of an event
Assisting in Planning and Delivering a Sports or Leisure Activity Real unit · Open Awards
You'll learn to assist in planning and delivering sports or active leisure activities. The unit covers supporting leaders, understanding responsibilities, and contributing to activity organisation and delivery.
What you'll be able to do
- Recognise the qualities needed for supporting a leader of a sports or active leisure activity
- Identify the responsibilities required when supporting a leader of a sports or active leisure activity
- Assist in the planning of a sports or active leisure activity
- Support the delivery of part of a sports and active leisure activity
Audio Software Real unit · Open Awards
You'll develop practical skills in using audio hardware and software to capture, combine, edit, and present audio sequences. The unit includes understanding synchronisation and editing techniques.
What you'll be able to do
- Use audio hardware and software to capture audio sequences.
- Use audio software tools to combine audio sequences.
- Use audio software tools to edit audio sequences.
- Play and present audio sequences effectively.
Automotive Foundation Skills Real unit · Open Awards
This unit provides learners with foundational knowledge of basic vehicle repair and maintenance skills, tools, and health and safety procedures. You'll also understand the structure of vehicle repair organisations within the retail motor industry.
What you'll be able to do
- Know the basic skills used for the repair and maintenance of vehicles.
- Know the basic processes used for the repair and maintenance of vehicles.
- Know the types of vehicle repair organisations that make up the retail motor industry.
Awareness of Communication in Adult Social Care Real unit · Open Awards
You'll develop awareness of communication skills required in adult social care, including adapting communication to meet individual needs. The unit also covers the importance of accurate record keeping within care settings.
What you'll be able to do
- Know the communication skills needed in adult social care
- Know how adult social care workers can meet the communication and language needs of individuals
- Know how adult social care workers can meet the language needs of individuals
- Know the importance of record keeping in adult social care settings
Awareness of Protection and Safeguarding in Health and Social Care Adults and Children and Young People, Early Years and Childcare Real unit · Open Awards
You'll gain an understanding of protection and safeguarding principles within health and social care settings for adults, children, young people, and early years. The unit covers definitions, types of abuse, and procedures for reporting safeguarding concerns.
What you'll be able to do
- Understand the principles of protection and safeguarding in health and social care settings for adults
- Understand the principles of protection and safeguarding in health and social care settings for children and young people
- Understand the principles of protection and safeguarding in early years and childcare settings
Awareness of the Role and Responsibilities of the Adult Social Care Real unit · Open Awards
You'll develop an awareness of the role and responsibilities of adult social care workers, including safeguarding and person-centred care. The unit covers key duties, support for individuals, and the importance of maintaining professional boundaries within the care setting.
What you'll be able to do
- Know about the responsibilities of the adult social care worker.
- Know about the role of the adult social care worker.
Awareness of the Skills and Attitudes Needed to Work in Adult Social Care Real unit · Open Awards
This unit provides learners with awareness of essential skills and attitudes for working in adult social care, including communication, problem-solving, empathy, and respect. You'll understand how these skills support relationship-building and care provision.
What you'll be able to do
- Know the range of skills essential to work in adult social care, including communication and problem-solving
- Know the range of attitudes essential to work in adult social care, including empathy and respect
Behaviour Change: Understanding and Managing Anger and Aggression Real unit · Open Awards
You'll understand the nature, causes, and consequences of anger and aggression. The unit covers different behavioural types and equips learners with strategies to manage conflict by modifying their own behaviour.
What you'll be able to do
- Understand the nature of anger, its causes, and potential consequences
- Understand different types of behaviour, including assertive, passive, and aggressive behaviour
- Avoid conflict by changing their own behaviour and adopting conflict resolution strategies
Behaviour in Conflict Real unit · Open Awards
This unit examines behaviours that affect trust and support, the impact of labelling and stereotypes, and the development of habitual behaviours. You'll understand core beliefs and the concept of choice over habitual behaviour in conflict situations.
What you'll be able to do
- Know the kinds of behaviours that can hinder the development of a trusting and supportive atmosphere.
- Know how being labelled or stereotyped can impact an individual's behaviour.
- Know about the nature and characteristics of habitual behaviours.
- Know how past events and experiences may influence the development of habitual behaviours.
- Know about the nature and influence of core beliefs.
- Know the concept of being able to choose behaviour rather than simply reacting with habitual behaviours.
Being a Responsible Employee Real unit · Open Awards
You'll explore employer and employee rights and responsibilities under Employment Law, alongside organisational policies and procedures that support the employment relationship. The unit also covers sources of information, advice, and guidance available to employees.
What you'll be able to do
- Know about the rights and responsibilities of both employers and employees as defined in Employment Law and other relevant regulations.
- Know about the policies and procedures implemented to recognise and protect the relationship between the employee and the employer.
- Know about the various sources of information, advice, and guidance available to employees regarding their employment rights and responsibilities.
- Know about own role and responsibilities within the organisation and the wider sector.
- Know how employees are informed of potential career pathways and opportunities available to them.
- Know about the representative bodies that are relevant to the specific sector.
- Know about the values upheld by own organisation.
Bespoke Software Real unit · Open Awards
It teaches you to use bespoke software to input, organise, edit, process, format, and present information. You'll develop practical skills in managing data effectively using the software's tools and techniques.
What you'll be able to do
- Input information using bespoke software
- Organise information using bespoke software
- Combine information using bespoke software
- Use tools and techniques to edit information
- Use tools and techniques to process information
- Use tools and techniques to format information
- Use tools and techniques to present information
Blow-drying Hair Real unit · Open Awards
This unit provides learners with knowledge of different hair types, suitable products, and equipment for blow-drying. You'll learn to blow-dry hair safely and effectively, communicate with clients, and maintain hygiene standards during the process.
What you'll be able to do
- Blow dry hair
- Blow dry hair
- Communicate with clients when blow drying hair
- Work safely and hygienically when blow drying hair
Body Image Real unit · Open Awards
You'll explore media portrayals of young men and women, analysing their influence on body image and self-perception. The unit also covers historical and cultural variations in body image representations, enabling learners to understand the broader context of media influence.
What you'll be able to do
- Recognise how images of young women and men are typically portrayed in various forms of daily media.
- Explain how media representations can influence an individual's perception of their own body image.
- Describe how images of men and women have been portrayed differently throughout history.
- Compare and contrast how images of men and women are portrayed across different cultures.
Bookings, Orders and Payments Real unit · Open Awards
You'll understand how to take bookings and food orders accurately within hospitality settings. The unit covers booking methods, required information, menu understanding including dietary requirements, customer billing components, and various payment types.
What you'll be able to do
- Know about taking bookings in hospitality, including different methods of booking, such as telephone, online, and in-person, and the information required.
- Take a food order accurately and efficiently, including understanding menu items, dietary requirements, and special requests.
- Know the information that should appear on a customer bill, including items ordered, prices, and any discounts or promotions applied.
- Know about different types of payment accepted in a hospitality setting, including cash, credit/debit cards, and contactless payments.
Bricklaying Tools, Equipment and Materials Real unit · Open Awards
You'll identify commonly used bricklaying materials and equipment and understand their purposes and safe usage. They will develop skills to stack and store materials safely, use access equipment, operate a brick trowel, re-point brickwork, and measure, cut, and level bricks.
What you'll be able to do
- Identify commonly used materials and equipment used for bricklaying, understanding their purpose and safe usage.
- Stack and store materials safely and efficiently, preventing damage and ensuring easy access.
- Use access equipment safely and correctly, following manufacturer's instructions and relevant safety guidelines.
- Use a brick trowel effectively for spreading mortar and laying bricks accurately.
- Re-point an area of brickwork, removing old mortar and applying new mortar to restore the brickwork's integrity.
- Measure, cut and level bricks to achieve accurate dimensions and a professional finish.
Budgetary Control within a Business Environment Real unit · Open Awards
You'll gain an understanding of budgets, budgetary control principles, and the role of budgeting within business management. The unit covers components of budgets, monitoring expenditure against budgets, and how budgeting supports organisational decision-making.
What you'll be able to do
- Recognise the purpose and components of budgets
- Recognise the principles of budgetary control within a business
- Recognise how budgeting fits into the management process of a business
Budgeting Real unit · Open Awards
This unit teaches learners to distinguish between essential and non-essential spending and how to create and manage a personal budget. You'll learn to track income and expenditure and apply strategies for effective budget management.
What you'll be able to do
- Distinguish between essential and non-essential spending
- Understand how to create and manage personal budgets
Build a Sample Brick Wall Real unit · Open Awards
This unit provides learners with knowledge of tools, materials, and procedures for building a sample brick wall. You'll demonstrate the ability to construct a wall to standard, maintaining correct alignment and level throughout the process.
What you'll be able to do
- Describe how to build a sample brick wall
- Demonstrate the ability to build a sample brick wall to the required standard
Build and Pack Dry Stone Walls Real unit · Open Awards
You'll gain knowledge of building and packing the first lift of a dry stone wall, including tool use, stone selection, and placement for stability. The unit also covers the purpose and correct placement of through stones to enhance wall strength.
What you'll be able to do
- Describe how to build and pack the first lift of a dry stone wall
- Describe how to place and pack through stones
Building a Personal Career Portfolio Real unit · Open Awards
You'll learn to identify their own abilities, experience, knowledge, and personal qualities. The unit covers creating a personal career portfolio, including evidencing attributes and producing a CV to support personal and educational development.
What you'll be able to do
- Recognise own skills, abilities, experience, knowledge and personal qualities.
- Know the attributes that can contribute to achieving personal goals.
- Know the different types of information that can be used to evidence skills, abilities, experience, knowledge and personal qualities.
- Build a portfolio of information.
- Create a CV.
- Identify future goals and ways to achieve these.
- Understand the value of a portfolio in personal, educational and career development.
Care for a Planted Area Real unit · Open Awards
You'll develop knowledge of common plants and their basic care requirements, including watering, weeding, and removing dead or damaged material. The unit focuses on practical skills to maintain a planted area safely and effectively.
What you'll be able to do
- Care for a planted area
- Care for a planted area
Care of Animals Real unit · Open Awards
This unit provides learners with knowledge and skills to monitor and care for animals' well-being and health. You'll learn to provide appropriate food and water, observe signs of distress or illness, and report concerns responsibly.
What you'll be able to do
- Describe how to monitor and care for the well-being of animals
- Describe how to monitor and care for the health of animals
- Explain how to provide appropriate food and water to animals
Career Planning Real unit · Open Awards
It teaches you to identify their strengths, qualities, skills, and abilities relevant to career planning. You'll locate and access information, advice, and guidance, and understand how their abilities relate to progression opportunities and transitions.
What you'll be able to do
- Know own strengths
- Know own qualities
- Know own skills
- Know own abilities
- Know where to find sources of information for career planning
- Know where to find advice for career planning
- Know where to find guidance for career planning
- Understand how own abilities relate to progression opportunities in education
- Understand how own abilities relate to progression opportunities in training
- Understand how own abilities relate to progression opportunities in work
- Plan for transition to the next stage of education
- Plan for transition to the next stage of training
- Plan for transition to the next stage of work
Careers in Business and Administration Real unit · Open Awards
You'll explore career opportunities in business and administration, including job roles, working practices, and required qualifications and skills. The unit also supports planning the early stages of a career in this sector.
What you'll be able to do
- Identify job opportunities in business and administration
- Describe working practices within business and administration environments
- Recognise the qualifications and skills needed for various jobs in business and administration
- Plan the early stages of a career within business and administration
Careers in the Sport and Active Leisure Sector Real unit · Open Awards
You'll explore the sport and active leisure sector, including types of organisations, job roles, required skills, and qualifications. The unit supports learners in planning their own learning and development for a career in this sector.
What you'll be able to do
- Know about the sport and active leisure sector
- Know about job opportunities in sport and active leisure
- Know about the skills and qualifications needed to work in the sport and active leisure sector
- Plan own learning and development in order to prepare for a career within sport and active leisure
Caring for Young Children and Babies Real unit · Open Awards
You'll gain knowledge of safely washing, bathing, feeding, dressing, and responding to the sleep and rest needs of babies and young children. The unit emphasises consideration of individual needs and preferences in physical care routines.
What you'll be able to do
- Safely and effectively wash or bathe babies and young children, considering their individual needs and preferences.
- Know about appropriate feeding practices for babies and young children, including different feeding methods and nutritional requirements.
- Dress children appropriately for different weather conditions and activities, ensuring their comfort and safety.
- Respond to a baby or child’s need for sleep and rest, creating a conducive environment and following safe sleep guidelines.
Carpentry and Joinery Hand Tools Real unit · Open Awards
You'll gain knowledge of maintaining, storing, and safely using carpentry and joinery hand tools, including handsaws, planes, drills, and chisels. The unit emphasises tool care, sharpening, and damage inspection to ensure effective use.
What you'll be able to do
- Maintain carpentry and joinery hand tools in a safe and effective working condition
- Store carpentry and joinery hand tools to prevent damage and ensure longevity
- Use carpentry and joinery handsaws safely and accurately for different cutting tasks
- Use carpentry and joinery hand-held planes to achieve desired surface finishes and dimensions
- Use carpentry and joinery hand-held drills to create accurate holes in various materials
- Use woodworking chisels for shaping, paring, and creating joints in wood
Carpentry and Joinery Skills Real unit · Open Awards
This unit develops learners' ability to follow health and safety procedures and use carpentry and joinery tools and techniques. You'll complete carpentry and joinery tasks to a satisfactory standard while minimising risks.
What you'll be able to do
- Follow health and safety procedures when undertaking carpentry and joinery tasks
- Use carpentry and joinery tools and techniques effectively
- Complete carpentry and joinery work to a satisfactory standard
Carrying Out a Research Project Real unit · Open Awards
This unit equips learners with knowledge of qualitative and quantitative research methods, ethical considerations, and practical skills to conduct a research project. You'll collect, analyse data, and report findings clearly following a defined methodology.
What you'll be able to do
- Know about different research methods and their application.
- Carry out a practical research project, following a defined methodology.
- Report back clearly and concisely on the project findings and conclusions.
Changing Roles and Relationships in Adolescence Real unit · Open Awards
You'll study the changing roles and relationships between parents and children during adolescence. The unit covers developmental changes, potential conflicts, and issues of power and authority.
What you'll be able to do
- Know about the changing role of parents with a child as they get older
- Know about the changing relationship of parents with a child as they get older
- Know about the changing role of parents with a teenager as they get older
- Know about the changing relationship of parents with a teenager as they get older
- Know about the changes that a young person goes through during adolescence
- Know about issues that can cause conflict between parents and children
- Know about issues that can cause conflict between parents and teenagers
- Know about issues of power within family relationships
- Know about issues of authority within family relationships
Checking and Maintaining Car Tyre Pressures and Tread Real unit · Open Awards
You'll learn to check and maintain car tyre pressures and tread depth. The unit includes selecting appropriate tools, measuring and adjusting tyre pressures, and identifying when tyres require replacement.
What you'll be able to do
- Select and use relevant tools and equipment to check and maintain car tyres
- Maintain tyre pressures and tread on a car to the manufacturer's recommendations
Checking and Maintaining Car Wheels and Tyres Real unit · Open Awards
You'll develop skills in using tools and equipment safely to check and maintain car wheels and tyres. The unit includes understanding tool use, personal protective equipment, and performing maintenance tasks to required standards.
What you'll be able to do
- Safely and correctly use relevant tools and equipment for checking and maintaining car wheels and tyres
- Maintain road wheels and tyres on a motor vehicle to the required standard
Child Development 0-3 Years Real unit · Open Awards
You'll study the developmental milestones of children aged 0-3 years across physical, cognitive, social, and emotional domains. The unit also covers types of childcare provision and the importance of maintaining a safe and hygienic environment.
What you'll be able to do
- Describe the key stages of development in children from 0-3 years
- Identify different types of childcare provision available
- Explain the need for a safe environment for children
Children’s Social and Emotional Development Real unit · Open Awards
You'll study children's social and emotional development, including key stages and their interconnection. The unit emphasises the importance of positive relationships and strategies to meet children’s social and emotional needs effectively.
What you'll be able to do
- Describe children’s social and emotional development
- Explain how to meet children’s social and emotional needs
Cleaning and Maintaining Equipment and Tools Real unit · Open Awards
It teaches you to clean and maintain equipment and tools safely and effectively. You'll identify appropriate cleaning materials, understand the importance of maintenance, and recognise and report potential safety issues in the workplace.
What you'll be able to do
- Clean and maintain equipment and tools
- Report potential safety issues in the workplace
Cleaning and Maintaining Facilities Real unit · Open Awards
You'll gain knowledge and skills to prepare an area for cleaning, identify and report potential safety issues, and complete cleaning tasks safely and efficiently. The unit includes selecting appropriate equipment and following organisational procedures.
What you'll be able to do
- Prepare an area for cleaning, including gathering necessary equipment and materials, and ensuring the area is safe for cleaning.
- Report potential safety issues identified during the cleaning process, following organisational procedures.
- Complete an identified cleaning task safely and efficiently, using appropriate cleaning techniques and equipment.
Collect Recyclables and other Materials Real unit · Open Awards
This unit equips learners with skills to collect recyclable materials safely and effectively. You'll follow correct procedures, use appropriate equipment, report hazards and faults, and understand relevant regulations and environmental considerations.
What you'll be able to do
- Demonstrate how to carry out recycling collections in accordance with organisational procedures.
- Describe how to report problems that could affect the safe working environment.
- Demonstrate how to act upon problems that could affect the safe working environment.
- Demonstrate working practices that underpin effective performance in recycling collection.
- Explain the regulations, procedures and requirements for recycling collections.
- Describe how to maintain a safe working environment during recycling collections.
- Describe how to collect recyclable and other materials safely and efficiently.
Colour Theory and Design Real unit · Open Awards
You'll develop an understanding of colour theory principles, including the construction of a twelve-section colour wheel and colour harmony. The unit covers colour mixing, value, and terminology, enabling learners to resolve colour-related design problems.
What you'll be able to do
- Understand the fundamental principles of colour theory
- Understand the application of colour theory in design
- Recognise problems related to colour mixing
- Resolve problems related to colour mixing
- Construct a twelve-section colour wheel accurately
- Understand the value of colour in different contexts
- Use colour-related terminology correctly
Communicate in a Business Environment Real unit · Open Awards
You'll develop the ability to plan and deliver effective communication within a business environment. The unit covers planning communications, producing written documents with correct grammar and spelling, and verbal communication tailored to specific audiences and purposes.
What you'll be able to do
- Plan a communication in a business environment
- Communicate in writing
- Communicate verbally
Communication Skills for Group and Teamwork Real unit · Open Awards
You'll develop an understanding of group roles and responsibilities, and practise effective verbal and non-verbal communication skills. The unit emphasises co-operation within group and team settings to achieve shared objectives.
What you'll be able to do
- Know about the different roles and responsibilities typically associated with working within a group or team.
- Communicate effectively with others in a group situation.
- Co-operate effectively with others when working in a group situation.
Communication Skills in Sales Real unit · Open Awards
You'll understand verbal and non-verbal communication forms relevant to sales interactions. The unit covers questioning techniques and active listening to enhance customer engagement and sales effectiveness.
What you'll be able to do
- Recognise and interpret verbal forms of communication when dealing with customers.
- Recognise and interpret non-verbal forms of communication when dealing with customers.
- Identify different types of questioning techniques used in sales interactions.
- Demonstrate the appropriate use of different types of questioning techniques in sales interactions.
- Explain the principles of active listening.
- Explain the importance of active listening in building rapport and understanding customer needs in sales.
Community Involvement Real unit · Open Awards
You'll gain knowledge of the social diversity within their local community and the importance of active participation. The unit explores ways to engage with the community and the benefits of involvement for individuals and society.
What you'll be able to do
- Know about the social diversity of citizens in the local community.
- Know about the importance of active participation in the local community.
Construction Painting Skills Real unit · Open Awards
You'll develop knowledge of painting equipment and materials, including their properties and safe handling. They will acquire practical skills to prepare and paint flat wall surfaces while working responsibly within a construction environment.
What you'll be able to do
- Know the different types of equipment and materials used in painting tasks, understanding their properties and safe handling procedures.
- Paint a flat wall area to a satisfactory standard, applying paint evenly and achieving a smooth finish.
- Work responsibly with others in a construction environment, communicating effectively and respecting team roles.
Coping Strategies Real unit · Open Awards
You'll study different types of behaviour, the role of self-esteem, causes and effects of stress, and principles of time management. The unit also encourages recognition of personal strengths and interests to develop effective coping strategies.
What you'll be able to do
- Describe different types of behaviour
- Understand the concept of self-esteem and its importance
- Understand the causes and effects of stress
- Understand the principles of time management
- Recognise personal strengths and interests
Craft Activities with Children and Young People Real unit · Open Awards
It teaches you to understand how craft activities support the development and learning of children and young people. You'll select suitable craft techniques and organise activities that engage and benefit participants effectively.
What you'll be able to do
- Know the various uses of craft activities in supporting children and young people's development and learning.
- Select appropriate craft techniques to use with a child or young person, considering their age, abilities, and interests.
- Organise a craft activity with a child or young person, providing clear instructions, necessary materials, and appropriate supervision.
Create a Hair and Beauty Image Real unit · Open Awards
It teaches you to plan and create a hair and beauty image that meets client requirements. You'll identify client needs, select appropriate products and equipment, and apply techniques to achieve the desired image.
What you'll be able to do
- Plan a hair and beauty image
- Create a hair and beauty image
Creating Business Documents Real unit · Open Awards
This unit provides learners with knowledge of different types of business documents and the importance of appropriate communication styles. You'll produce routine business documents such as letters, emails, and memos using professional language and tone.
What you'll be able to do
- Know that there are different types of business document
- Know why it is important to use the right communication style in business documents
- Produce routine business documents
Creating a Tailored Curriculum Vitae Real unit · Open Awards
You'll understand the format and typical content of a Curriculum Vitae (CV), construct a personal CV tailored to specific sectors, and compose a professional covering letter of application.
What you'll be able to do
- Describe the standard format and sections of a Curriculum Vitae (CV)
- Construct a personal Curriculum Vitae (CV) including relevant information
- Explain how to tailor a personal Curriculum Vitae (CV) to suit a specific industry or job role
- Compose a professional covering letter to accompany a job application
Creative Craft Skills Real unit · Open Awards
You'll understand health and safety requirements for creative activities and learn to develop ideas from various sources. This unit covers experimentation with media, planning creative projects, and the safe and effective use of materials and equipment.
What you'll be able to do
- Understand the health and safety requirements when undertaking creative activities, including risk assessments and safe working practices
- Develop ideas for creative activities, using a range of sources for inspiration
- Experiment with media using a sketchbook and/or journal to record ideas and processes
- Understand the importance of planning for creative activities, including resource allocation and time management
- Use materials and equipment safely and effectively within given contexts
- Apply techniques to undertake creative activities within given contexts, demonstrating practical skills
- Reflect on own work, identifying strengths and areas for improvement
Creative Writing Skills Real unit · Open Awards
This unit introduces learners to creative writing, focusing on distinguishing between fiction and non-fiction. You'll use personal experiences and stimuli for inspiration, consider their audience, develop their work, and reflect on their writing process.
What you'll be able to do
- Identify the differences between fiction and non-fiction writing
- Utilise personal experiences as a source of inspiration for creative writing
- Describe how to use stimuli as a basis for creative writing
- Explain the importance of choosing a particular reading audience for creative writing
- Describe how to develop work in progress in creative writing
- Reflect on own creative writing work and identify areas for improvement
Criminal and Youth Justice Real unit · Open Awards
You'll explore the social and economic factors leading to youth crime, the consequences of crime on various individuals, and the processes within the Criminal and Youth Justice System. The unit also covers custodial and alternative sentences and the roles of local agencies supporting offenders and victims.
What you'll be able to do
- Explain why young people become involved in crime
- Describe the consequences of crime on different people
- Describe Criminal and Youth Justice System processes
- Describe custodial forms of sentences
- Describe alternative forms of sentences
- Describe the role of local agencies involved in supporting offenders
- Describe the role of local agencies involved in supporting victims
Cultivate Land by Single Digging or Forking Real unit · Open Awards
You'll understand the principles and techniques of cultivating land by single digging or forking. The unit teaches you to prepare land effectively for planting while adhering to health and safety requirements.
What you'll be able to do
- Know the principles and techniques of cultivating land by single digging or forking
- Cultivate land by single digging or forking to prepare it for planting
Cultivating Compost and Soils Real unit · Open Awards
You'll gain knowledge and skills to prepare for composting and cultivation tasks, make and use compost in horticulture, and cultivate different soil types. The unit also covers soil pH levels, their effects on plant life, and tidying the work area.
What you'll be able to do
- Prepare for composting and cultivation tasks
- Make compost for use in horticulture
- Use compost in horticulture
- Describe how to cultivate different soils
- Explain pH levels and the effects on plant life
- Tidy the work area
Cultivating Herbs Real unit · Open Awards
This unit provides knowledge of the culinary, medicinal, and cosmetic uses of herbs, factors to consider when selecting herbs for specific sites or purposes, and practical skills to cultivate herbs effectively.
What you'll be able to do
- Describe the various uses of herbs
- Identify the factors to consider when selecting herbs for a specific location or purpose
- Demonstrate the ability to cultivate herbs using appropriate techniques
Customer Service Real unit · Open Awards
You'll understand the principles of good customer service and its benefits to organisations. The unit covers consequences of poor service, creating positive first impressions, and effective verbal and non-verbal communication to address customer needs.
What you'll be able to do
- Understand the benefits to an organisation of providing good customer service.
- Know about the possible consequences of providing poor customer service.
- Know about the value of giving customers a positive first impression of an organisation.
- Know about verbal and non-verbal interaction techniques when communicating with customers.
- Respect customer needs in a customer service environment.
- Deal with customer complaints in a professional manner.
Customer Service in Travel and Tourism Real unit · Open Awards
This unit provides learners with knowledge of customer service importance in travel and tourism. You'll identify customer needs, describe effective service provision, and demonstrate customer service skills in practical scenarios.
What you'll be able to do
- Explain why customer service is important to the travel and tourism sector
- Identify the needs of different types of customers in the travel and tourism sectors
- Describe how to provide service to customers in travel and tourism organisations
- Demonstrate customer service skills in a given travel and tourism scenario
Customer Service in the Hospitality Industry Real unit · Open Awards
This unit covers the importance of good customer service in the hospitality industry and its impact on business reputation and customer satisfaction. You'll develop communication skills to interact effectively with customers and understand the role of personal presentation.
What you'll be able to do
- Know the benefits of providing good customer service in the hospitality industry
- Know how good customer service can impact on business reputation and customer loyalty
- Communicate effectively with customers in the hospitality environment, using appropriate language and tone
- Respond to customer enquiries and complaints in a professional manner
- Know the importance of good personal presentation when working in the hospitality industry
- Understand how personal hygiene and appearance contribute to customer perceptions
Database Software Real unit · Open Awards
You'll learn to use database software effectively, including entering, editing, and organising structured data. The unit also covers extracting information using software tools and producing reports to meet specific criteria.
What you'll be able to do
- Enter, edit and organise structured information accurately in a database.
- Use database software tools to extract information and produce reports that meet specified requirements.
Dealing with Bullying Real unit · Open Awards
You'll explore different forms of bullying and their effects on individuals and groups. The unit also covers identifying sources of help and support available within and outside organisations to address bullying.
What you'll be able to do
- Identify different forms of bullying, including physical, verbal, and cyberbullying
- Recognise the effects of bullying on individuals and groups
- Identify sources of help and support for those affected by bullying
Dealing with Customer Queries and Complaints Real unit · Open Awards
This unit equips learners with knowledge and skills to handle customer queries and complaints in a retail environment. You'll understand the impact of effective resolution on customer loyalty and develop techniques for managing difficult customers professionally.
What you'll be able to do
- Know how resolving customer queries and complaints effectively contributes to building and maintaining customer loyalty.
- Understand how to manage and de-escalate situations involving angry or upset customers when dealing with their queries and complaints.
- Effectively deal with customer queries in a professional and helpful manner.
- Deal with customer complaints effectively and professionally within a retail environment, aiming for a satisfactory resolution.
Demonstrating Speaking and Listening Skills Real unit · Open Awards
This unit equips learners with fundamental speaking and listening skills for effective communication. You'll practise adapting language and tone, presenting information clearly, and engaging in discussions to obtain and convey information.
What you'll be able to do
- Communicate effectively with others in a variety of contexts.
- Present information clearly and effectively to others.
- Obtain information from others through effective questioning and listening techniques.
- Engage constructively in discussions, contributing relevant ideas and perspectives.
Design Project Real unit · Open Awards
It teaches you to plan, research, develop, and complete a design project using suitable materials and techniques. You'll manage time effectively, adhere to health and safety procedures, and reflect on their project development and outcomes.
What you'll be able to do
- Source research material appropriate to the needs of the design project
- Plan work to meet deadlines using time management skills
- Record ideas for project development
- Develop and complete design projects using appropriate materials and techniques
- Reflect on own work and identify areas for improvement
- Understand health and safety procedures relevant to the design project
Desktop Publishing Software Real unit · Open Awards
You'll select and apply appropriate designs and page layouts for publications based on target audience and purpose. The unit covers inputting and combining text and information accurately, and using desktop publishing software techniques to edit and format publications.
What you'll be able to do
- Select and use appropriate designs and page layouts for publications, considering the target audience and purpose of the document
- Input and combine text and other information within publications, ensuring accuracy and consistency
- Use desktop publishing software techniques to edit and format publications, applying styles, templates and other features to enhance visual appeal and readability
Develop an Awareness of Substance Misuse Real unit · Open Awards
You'll develop awareness of substance misuse by identifying commonly misused substances and reasons for misuse. The unit covers recognising signs, social and personal effects, and perceptions and responses to substance misuse.
What you'll be able to do
- Identify substances that are commonly misused
- Explain the reasons why substances are commonly misused
- Recognise possible signs of substance misuse
- Describe the social and personal effects of substance misuse
- Demonstrate awareness of perceptions of and responses to substance misuse
Developing Brickwork Skills Real unit · Open Awards
You'll gain knowledge of the tools, equipment, and materials required for bricklaying and blocklaying. They will develop practical skills to prepare mortar, joint brick and block work, lay bricks and blocks correctly, and clean the work area upon completion.
What you'll be able to do
- Know the resources required to lay bricks and blocks, including tools, equipment and materials.
- Joint brick and block work to achieve a professional finish.
- Lay bricks and blocks according to given instructions and specifications.
- Clean up the work area on completion of brick and block laying activities, disposing of waste materials appropriately.
Developing Language and Communication Skills in Children Real unit · Open Awards
This unit explores how children develop language and communication skills, including the stages of language acquisition and the role of imitation. You'll understand different communication forms and the role of adults in supporting language development.
What you'll be able to do
- Explain how children develop language skills
- Explain how children develop communication skills
- Describe the links between language and communication skills
- Explain the role of adults in promoting language skills in children
Developing Music Skills for Solo Performance Real unit · Open Awards
This unit develops learners' skills in solo music performance on their chosen instrument. You'll understand basic playing techniques, develop effective practice routines, and perform various musical styles with musicality and control.
What you'll be able to do
- Know the basics of playing their chosen instrument, including posture and basic techniques
- Develop effective practice routines to improve musical skills
- Perform a range of different musical styles on their chosen instrument
- Know about playing musically, including dynamics, phrasing, and expression
Developing Musical Ensemble Skills Real unit · Open Awards
This unit develops learners' understanding of roles within a music ensemble and the skills required for effective collabouration. You'll participate in ensemble performances and learn to review and improve group musical presentations.
What you'll be able to do
- Know about the different roles within a music ensemble, such as instrumentalists, vocalists, and conductors
- Know about the skills required to create a successful musical ensemble, including communication, collaboration, and musicianship
- Play as part of a music ensemble, demonstrating the ability to follow instructions and contribute to the overall performance
- Review ensemble performance, identifying strengths and areas for improvement
Developing Own Interpersonal Skills Real unit · Open Awards
You'll explore their interpersonal skills by identifying strengths and weaknesses, understanding time management, recognising stress, and responding to criticism. The unit also covers confident behaviour, body language, and different communication styles.
What you'll be able to do
- Identify own strengths and weaknesses in interpersonal skills
- Explain the principles of effective time management
- Recognise the signs and symptoms of stress
- Differentiate between different types of criticism and how to respond to them
- Demonstrate confident behaviour in interpersonal interactions
- Explain what is meant by ‘body language’ and its impact on communication
- Explain the difference between aggressive, passive and assertive behaviour and their effects on interpersonal relationships
Developing Parenting Skills Real unit · Open Awards
You'll develop an understanding of parenting responsibilities, the rights and needs of family members, and the importance of honesty, listening, and providing choices to children. The unit also covers major stages of child development.
What you'll be able to do
- Demonstrate an awareness of the responsibilities of being a parent
- Understand the rights of different family members
- Understand the needs of different family members
- Recognise the importance of being honest with children
- Recognise the importance of being honest with others in the family
- Understand the importance of listening to children
- Understand the importance of giving children choices
- Recognise the major stages of a child’s development
- Demonstrate awareness of some of the techniques that may be used to cope with children’s behaviour
- Understand how children learn through daily activities
- Be aware of their own needs as a parent
- Consider ways of meeting their own needs as a parent
Developing Plastering Skills Real unit · Open Awards
This unit covers the essential resources and techniques required for plastering, including identifying tools, materials, and personal protective equipment. You'll learn to prepare background surfaces, apply plaster coats, and maintain a clean work area during plastering activities.
What you'll be able to do
- Identify the resources required to apply plaster
- Prepare a background surface for plastering
- Apply plaster coats to a surface
- Keep the work area clean during plastering activities
Developing Presentation Skills Real unit · Open Awards
This unit covers the reasons for using presentations in different contexts, characteristics of presentation styles, and key elements of preparation and delivery. You'll develop practical skills to deliver and review their own presentations.
What you'll be able to do
- Explain the reasons for using presentations in different contexts.
- Identify different types of presentation styles and their appropriate uses.
- Identify the key elements and skills required for preparing a presentation.
- Demonstrate the key skills involved in delivering a presentation.
- Deliver a presentation effectively.
- Evaluate own performance during a presentation, identifying strengths and areas for improvement.
Developing Skills For Independent Life Real unit · Open Awards
You'll explore the concept of independent living, including its characteristics, positive and negative aspects of transition, tenant and landlord responsibilities, necessary life skills, and how to access support services for successful independent living.
What you'll be able to do
- Understand the meaning of independent living, including its various aspects and implications.
- Understand the positive and negative aspects associated with the transition to independent living, considering both opportunities and challenges.
- Know the responsibilities of both the tenant and the landlord as specified in a standard tenancy agreement.
- Know the essential skills necessary for successful independent living, such as budgeting, cooking, and household maintenance.
- Understand how to identify and overcome common difficulties encountered in independent living, including financial constraints and social isolation.
Developing Skills in Fitted Interiors Real unit · Open Awards
You'll identify the materials, tools, and equipment required for fitting interiors and develop skills to safely and effectively fit interiors according to instructions and specifications while maintaining quality standards.
What you'll be able to do
- Identify the resources required to fit interiors, including materials, tools, and equipment
- Demonstrate the ability to safely and effectively fit interiors according to given instructions and specifications
Digital Images Real unit · Open Awards
It teaches you to obtain, insert, and combine information within digital images using imaging software. You'll learn to create, manipulate, and edit images through the effective use of software tools.
What you'll be able to do
- Obtain information for images from specified sources
- Insert information into digital images
- Combine different types of information within digital images
- Use imaging software tools to create digital images
- Use imaging software tools to manipulate digital images
- Use imaging software tools to edit digital images
Digital Media Project Real unit · Open Awards
You'll understand the components and requirements of a digital media brief. They will develop skills to collect digital media evidence, use basic editing software to compile it, and review the project against the brief’s objectives and constraints.
What you'll be able to do
- Know about the requirements of working to a digital media brief, including understanding the objectives, target audience and constraints.
- Collect digital media evidence in accordance with a given brief, ensuring that the evidence is relevant, accurate and of sufficient quality.
- Use basic editing software to compile digital media evidence in accordance with a brief, including selecting, arranging and enhancing the evidence.
- Review a project in accordance with a given brief, evaluating its effectiveness, identifying areas for improvement and drawing conclusions.
Discovering Arts and Culture Real unit · Open Awards
It teaches you to research a chosen arts and culture theme from any culture, understanding its historical, social, and political context. You'll appreciate individual artistic styles and communicate personal responses to their chosen theme.
What you'll be able to do
- Research a chosen theme from any culture in any area of the arts.
- Understand the context in which the chosen artist/s, movement or theme developed.
- Understand the general characteristics of the artistic period, movement or theme chosen.
- Develop an appreciation of the individual style of the artist/s, movement, or theme chosen.
- Explore and communicate a personal response to the chosen artist/s, movement, or theme chosen.
Discovering Music Real unit · Open Awards
This unit provides learners with knowledge of classical music history and characteristics, main types of popular music, and sound production in musical instruments. You'll also understand basic music theory principles and notation.
What you'll be able to do
- Know about the history and characteristics of classical music
- Know about the main types of popular music, including their origins and key artists
- Know about the production of sound in musical instruments, including different types of instruments and how they work
- Understand the basic principles of music theory and notation, including rhythm, melody, and harmony
Dispatch Recyclables and other Materials Real unit · Open Awards
You'll develop knowledge of different types of recyclables and materials and the procedures for their safe dispatch. The unit covers relevant regulations, reporting potential hazards, and maintaining effective performance within a safe working environment.
What you'll be able to do
- Identify and dispatch recyclables and other materials in line with specified procedures and practices
- Report and act upon problems that could affect the safe working environment, following established protocols
- Work in a manner which underpins effective performance, demonstrating attention to detail and adherence to guidelines
- Understand the regulations, procedures and requirements for recycling, including relevant legislation and organisational policies
- Maintain a safe working environment, identifying potential hazards and implementing appropriate control measures
- Despatch recyclable and other materials, ensuring correct labelling, documentation and transportation methods are used
Drawing Real unit · Open Awards
You'll be introduced to drawing fundamentals, including different media, line characteristics, and composition. The unit covers recognising drawing problems, the importance of a personal sketchbook, and health and safety considerations.
What you'll be able to do
- Understand the characteristics and uses of different drawing media, such as pencils, charcoal, and pastels.
- Recognise drawing and composition problems, and identify potential solutions.
- Recognise the characteristics of line, including its weight, texture, and direction, and how these can be used to create different effects.
- Understand the importance of keeping a personal sketchbook for developing ideas and practicing drawing skills.
- Understand Health and Safety considerations when using drawing materials and equipment.
E-Safety Real unit · Open Awards
You'll explore the risks associated with internet use, including cyberbullying and online grooming, and understand the importance of online safety. The unit develops knowledge of how to recognise untrustworthy online contacts and apply strategies to protect oneself online.
What you'll be able to do
- Know about the risks that exist when using the internet.
- Understand that not everybody you meet online is automatically trustworthy.
- Know about cyberbullying and its impact.
- Keep safe online and report concerns.
Edge Turf with Shears Real unit · Open Awards
This unit teaches learners how to edge turf using shears safely and effectively. You'll prepare the area, create neat turf edges, and manage waste material in accordance with safety guidelines.
What you'll be able to do
- Know the correct methods for edging turf with shears.
- Edge turf correctly with shears.
Electronic Assembly Skills Real unit · Open Awards
This unit develops learners' skills in preparing workspaces and assembling electronic components safely and accurately. You'll identify necessary materials and tools, follow instructions for assembly, and ensure correct placement and orientation of electronic parts.
What you'll be able to do
- Prepare the workspace and materials for electronic assembly tasks
- Assemble electronic components according to given instructions and specifications
Encourage Children and Young People to Eat Healthily Real unit · Open Awards
You'll explore nutritional requirements and healthy eating principles for children and young people. The unit includes activities and strategies to encourage healthy eating, tailored to meet individual needs.
What you'll be able to do
- Know about the principles of healthy eating for children and young people, including nutritional requirements and dietary guidelines
- Know about a range of activities and strategies that can be used to encourage children and young people to eat healthily
Energy Use Real unit · Open Awards
You'll gain knowledge of different energy sources, including fossil fuels, nuclear power, and renewables, and their environmental impacts. The unit also covers the advantages of renewable energy and strategies to reduce overall energy consumption.
What you'll be able to do
- Know about different sources of energy, including fossil fuels, nuclear power, and renewable resources
- Know the advantages of using renewable energy sources, such as solar, wind, and hydro power, in terms of environmental impact and sustainability
- Know about methods for reducing energy use in various contexts, such as homes, workplaces, and transportation
Engage in Discussion Real unit · Open Awards
This unit develops learners' ability to engage effectively in discussions by identifying key communication elements, contributing clearly and relevantly, practising active listening, responding respectfully, and summarising key points within group conversations.
What you'll be able to do
- Engage effectively in a discussion with others.
- Listen attentively and respond appropriately to others during a discussion.
Environmental Study Real unit · Open Awards
This unit provides learners with knowledge of plant propagation methods, soil profiles, and ecosystem dynamics. You'll identify soil types, test soil pH, and describe food chains and habitats within a woodland environment.
What you'll be able to do
- Understand the propagation of plants
- Understand the process of micro-propagation and its importance in conservation
- Describe soil profile layers and their features
- Recognise common soil types
- Test a soil sample to determine its pH level
- Describe a typical food chain in a named eco-system
- Describe the range of habitats in managed, mixed deciduous woodland
Evening Make Up Real unit · Open Awards
This unit introduces learners to creating various evening make-up looks, considering factors such as occasion and client requirements. You'll develop skills in applying, presenting, and safely removing evening make-up to enhance client features appropriately.
What you'll be able to do
- Know the principles of creating different evening make-up looks.
- Present a suitable evening make-up look, taking into account the requirements of a given occasion.
- Apply evening make-up products and techniques effectively.
- Remove evening make-up safely and effectively.
Event Planning Real unit · Open Awards
You'll gain knowledge and skills to plan and organise hospitality events. The unit covers identifying event purpose, target audience, budgeting, resource allocation, and developing detailed plans to meet client requirements within a hospitality context.
What you'll be able to do
- Know the requirements for planning an event in a hospitality setting, including identifying the purpose, target audience, budget, and resources required.
- Plan a hospitality event, including selecting a venue, menu, entertainment, and other relevant details, to meet the client's needs and expectations.
Explore Craft Ideas Real unit · Open Awards
You'll explore a variety of craft ideas using materials such as paper, textiles, natural resources, and recycled items. The unit includes describing the techniques used in each craft to develop practical understanding.
What you'll be able to do
- Explore a range of craft ideas using different materials and techniques
Exploring Dance Skills Real unit · Open Awards
You'll participate in practical dance workshops, develop a dance piece with support, and apply dance skills in performance. The unit focuses on practical experience, collabouration, and the development of performance abilities.
What you'll be able to do
- Participate in practical dance workshops, following instructions and guidance
- Develop a dance piece for performance with support from a tutor or peers
- Use dance skills effectively in a performance setting
Exploring Music Real unit · Open Awards
This unit introduces learners to fundamental music concepts, including styles, instruments, and musical notes. You'll demonstrate basic performance skills and reflect on group musical activities.
What you'll be able to do
- Identify different music styles, recognising characteristics of various genres.
- Identify different musical instruments, distinguishing their sounds and roles in an ensemble.
- Identify musical notes on a major scale, understanding their position and relationship.
- Demonstrate playing a simple tune on an instrument, showing basic musical skills.
- Contribute to a group performance, working collaboratively with others.
- Reflect on performance, identifying strengths and areas for improvement.
Exploring the Hair and Beauty Sector Real unit · Open Awards
This unit introduces learners to the hair and beauty sector, covering the variety of businesses and services. You'll explore industry features, current trends, regulations, and employment opportunities.
What you'll be able to do
- Describe the diverse nature of the hair and beauty sector, including different types of businesses and services offered.
- Identify the key features of the hair and beauty industry, such as trends, regulations, and customer expectations.
- Identify a range of employment opportunities within the hair and beauty industry.
- Explore potential career pathways and progression routes within the hair and beauty industry.
Family Learning Real unit · Open Awards
You'll explore the significance and benefits of family learning and methods to support learning within a family context. The unit also examines the impact of role models on learning attitudes and teaches you to review and record their own learning experiences.
What you'll be able to do
- Know about the importance of family learning and its benefits
- Know about ways of supporting learning within a family context
- Know about the impact of role models on attitudes to learning and development
- Review and record their own learning experiences and progress
Family Relationships Real unit · Open Awards
You'll gain an understanding of family roles, causes and effects of family problems, and the changing nature of families. The unit includes producing a life plan centred on family and personal development.
What you'll be able to do
- Identify the different roles within a family
- Describe some of the causes of problems in family life
- Describe some of the effects of problems in family life
- Explain the changing nature of families
- Produce a life plan for family and self
Filing Skills Real unit · Open Awards
You'll gain knowledge of data protection principles and filing classification systems. The unit develops practical skills to pre-sort and file documents accurately using various systems and indexes while adhering to data protection legislation.
What you'll be able to do
- Know about the Data Protection Act
- Know about filing classification systems
- Know about the importance of pre-sorting documents
- File using different filing classification systems
- Use an index
Fish Real unit · Open Awards
You'll gain knowledge of common fish species and their principal environmental requirements. The unit covers water quality, temperature, habitat needs, and nutritional considerations for various fish species.
What you'll be able to do
- Identify common species of fish
- Describe the principal environmental requirements for different fish species, including water quality, temperature, and habitat
- Explain the nutritional requirements of different fish species
Fishing and the Environment Real unit · Open Awards
This unit provides learners with an understanding of fishing licences, permits, and associated regulations. You'll also develop awareness of health and safety issues related to fishing and demonstrate knowledge of the water cycle and safe watercraft use.
What you'll be able to do
- Demonstrate an understanding of the regulations surrounding fishing licences and permits.
- Demonstrate an awareness of health and safety issues and safe working practices when fishing.
- Demonstrate an understanding of the water cycle and the safe use of water craft.
Floor and Wall Tiling Techniques Real unit · Open Awards
This unit equips learners with knowledge of tools, materials, and background surfaces used in floor and wall tiling. You'll plan and prepare tiling tasks, accurately fix and cut tiles, and apply grouting techniques to complete tiling projects effectively.
What you'll be able to do
- Identify the tools, equipment and materials used in floor and wall tiling
- Describe the characteristics of different background surfaces suitable for tiling
- Plan and prepare a tiling task, considering relevant factors
- Set out and fix tiles accurately and securely
- Cut tiles to the required size and shape using appropriate tools
- Apply grouting techniques to finish a tiled surface
Floristry Techniques Real unit · Open Awards
You'll gain foundational knowledge of floristry tools, plant materials, and conditioning and preservation techniques. The unit also covers basic design principles and construction methods, enabling learners to understand essential floristry practices.
What you'll be able to do
- Identify and describe the purpose of relevant tools and equipment used in floristry.
- Identify and describe the characteristics of relevant plant materials used in floristry.
- Explain various conditioning techniques used to prepare plant materials for floristry.
- Describe different preservation techniques used to extend the life of floral arrangements.
- Identify and describe basic design principles used in floristry.
- Describe basic construction techniques used in creating floral arrangements.
Follow Health and Safety in the Salon Real unit · Open Awards
You'll identify potential hazards in a salon environment and apply health and safety procedures to minimise risks. The unit also covers emergency procedures, enabling learners to respond correctly to incidents such as fires in line with organisational policies.
What you'll be able to do
- Maintain health and safety practices within the salon environment.
- Follow emergency procedures in the salon, in line with organisational policies.
Food Commodities Real unit · Open Awards
This unit provides knowledge of main food commodities used in catering and hospitality, their classification, sources, and characteristics. You'll understand appropriate storage methods to maintain quality and prevent spoilage of these commodities.
What you'll be able to do
- Know the main food commodities used in catering and hospitality.
- Know where the main food commodities can be obtained, considering sourcing and supply chains.
- Know how the main food commodities should be stored to maintain quality and prevent spoilage.
Food Preparation and Cooking Real unit · Open Awards
You'll understand principal cooking methods and associated equipment, enabling them to prepare, cook, and present simple dishes. The unit covers processes such as boiling, frying, grilling, baking, and roasting to develop foundational culinary skills.
What you'll be able to do
- Know the principal methods of cooking, including boiling, frying, grilling, baking and roasting
- Know the equipment used for different cooking methods
- Prepare ingredients for simple dishes
- Cook simple dishes using appropriate cooking methods
- Present simple dishes in an appealing manner
Food Safety and Storage Real unit · Open Awards
You'll gain knowledge of food safety principles, including safe handling, personal hygiene, cleaning procedures, and proper storage to prevent contamination and spoilage. The unit emphasises practical skills to maintain food safety standards in work environments.
What you'll be able to do
- Know the importance of handling food safely to prevent contamination and food poisoning
- Know about the potential hazards associated with food handling
- Know about the importance of personal hygiene when handling food, including hand washing and wearing appropriate clothing
- Know about the importance of cleaning a food work area to prevent the spread of bacteria
- Know the importance of keeping food products safely at the correct temperature to prevent spoilage
- Handle food safely, following hygiene procedures and guidelines
- Store food products correctly to maintain their quality and safety
Garden Horticulture Skills Real unit · Open Awards
This unit covers the identification of common garden and allotment produce, methods of weed control, plant propagation, and the cultivation and care of plants grown from seed. You'll develop practical horticultural skills to support healthy plant growth and maintenance.
What you'll be able to do
- Identify common garden and allotment produce accurately
- Describe methods for controlling weeds effectively
- Propagate plants using appropriate techniques
- Grow and care for plants grown from seed, ensuring their healthy development
Handle Animals Real unit · Open Awards
You'll learn to handle animals safely, demonstrating appropriate restraint and recognising signs of stress. The unit includes adherence to health and safety legislation and identification of hazards associated with animal handling.
What you'll be able to do
- Demonstrate the ability to handle animals safely and effectively
- Demonstrate the ability to work safely when handling animals
- Describe appropriate methods for handling different types of animals
- Identify relevant health and safety legislation related to animal handling
Handling Mail Real unit · Open Awards
This unit teaches learners the importance of efficient, secure, and safe mail handling in a business context. You'll be able to sort, open, date stamp, distribute incoming mail, and prepare outgoing mail following organisational procedures.
What you'll be able to do
- Recognise why it is important for a business to handle mail efficiently, securely and safely
- Deal with incoming mail in a business environment
- Deal with outgoing mail in a business environment
Health and Hygiene Real unit · Open Awards
You'll develop knowledge of maintaining cleanliness and hygiene in the home, caring for clothing, and personal hygiene practices. The unit also emphasises healthy lifestyle choices and the importance of regular eye tests.
What you'll be able to do
- Describe how to maintain a clean and hygienic home
- Describe how to care for clothing
- Explain the need for basic personal hygiene
- Describe how to maintain a healthy body
- Understand the importance of regular eye tests
Health and Safety Awareness for Catering and Hospitality Real unit · Open Awards
This unit develops learners' awareness of health and safety practices in catering and hospitality workplaces. You'll identify common hazards, understand the importance of following procedures, and demonstrate safe working practices to maintain a safe environment.
What you'll be able to do
- Demonstrate awareness of health and safety practices in the catering and hospitality workplace
- Identify hazards in the workplace
- Follow health and safety procedures
Health and Safety Awareness in a Working Environment Real unit · Open Awards
This unit provides learners with knowledge of health and safety procedures and equipment in the workplace. You'll identify hazards, understand safety protocols, and demonstrate safe working practices including the use of personal protective equipment.
What you'll be able to do
- Understand health and safety procedures in a working environment
- Understand the purpose of health and safety equipment in a working environment
- Observe safe working practices in a working environment
Health and Safety Practices in Vehicle Maintenance Real unit · Open Awards
This unit covers health and safety legislation and practices relevant to motor vehicle workshops. You'll apply safe working methods, including manual handling, COSHH procedures, and fire prevention measures.
What you'll be able to do
- Know health and safety requirements and information in motor vehicle workshops, including relevant legislation and regulations.
- Use appropriate health and safety practices and equipment to minimise risks in the workshop.
- Use safe manual handling procedures to avoid injuries when lifting and moving heavy objects.
- Use COSHH (Control of Substances Hazardous to Health) procedures to handle hazardous substances safely.
- Know about fire prevention measures and emergency procedures in the event of a fire in the workshop.
Health and Safety for Travel and Tourism Real unit · Open Awards
You'll gain an understanding of health and safety responsibilities for employees and employers in the travel and tourism industry. The unit covers common risks and hazards in various settings and procedures for reporting and minimising these risks.
What you'll be able to do
- Describe health and safety responsibilities when working in travel and tourism
- Identify risks and hazards that occur in the travel and tourism industry
Health and Safety in Construction Real unit · Open Awards
This unit provides foundational knowledge of health and safety in construction, including identifying common hazards, minimising risks, understanding fire extinguisher types, and relevant legislation to promote safe working practices.
What you'll be able to do
- Identify common hazards present in construction environments
- Describe methods to minimise the risk of hazards in construction, including safe working practices and personal protective equipment
- Identify the different types of fire extinguishers and their appropriate uses in construction settings
- Identify key legislation relevant to health and safety in construction, such as the Health and Safety at Work Act
Health and Safety in a Practical Environment Real unit · Open Awards
You'll gain knowledge of health and safety requirements, procedures, and equipment relevant to practical environments. The unit focuses on risk identification and minimisation, accident reporting, and conforming to health and safety standards.
What you'll be able to do
- Know the relevant health and safety requirements, procedures, and equipment necessary for a practical environment.
- Identify and minimise potential risks to health and safety in a practical environment.
- Conform to established Health and Safety requirements in a practical environment.
Health, Safety and First Aid at Work Real unit · Open Awards
This unit covers health and safety requirements in the workplace, including COSHH regulations and accident prevention. You'll also develop first aid skills and the ability to recognise and respond to respiratory and cardiac arrest.
What you'll be able to do
- Describe the health and safety requirements of own workplace surroundings
- Explain the main elements of Control of Substances Hazardous to Health (COSHH) regulations
- Describe how to prevent common accidents at work
- Respond appropriately to first aid incidents, following established procedures
- Recognise the signs of respiratory and cardiac arrest
- Demonstrate resuscitation techniques and the recovery position effectively
- Handle and move inanimate loads safely, using correct techniques
Healthy Living Real unit · Open Awards
You'll develop knowledge of personal fitness, healthy eating, hygiene, and sex education. The unit encourages taking responsibility for health and lifestyle choices to promote overall well-being.
What you'll be able to do
- Describe the components of personal fitness and how to improve them
- Explain the principles of healthy eating and the importance of a balanced diet
- Demonstrate personal hygiene and grooming practices
- Describe sex education and contraception options
- Take responsibility for own health and lifestyle choices
Human Growth and Development Real unit · Open Awards
You'll explore human growth and development across the lifespan, examining physical, cognitive, and emotional changes from infancy to adulthood. The unit also covers factors influencing development, including biological, environmental, and social aspects.
What you'll be able to do
- Describe the stages of human growth and development across the lifespan
- Explain factors which affect human growth and development, including biological, environmental, and social influences
IT Communication Fundamentals Real unit · Open Awards
You'll learn to access, search, select, and evaluate information from various sources, including the internet. The unit also covers using IT tools effectively to communicate and exchange information.
What you'll be able to do
- Use a variety of sources of information effectively to meet identified needs
- Access, search for, select and use Internet-based information and assess its fitness for purpose, considering factors such as reliability and bias
- Select and use appropriate IT tools to communicate and exchange information with others
IT Maintenance for Users Real unit · Open Awards
You'll understand the importance of routine maintenance for IT hardware and software to ensure optimal performance. The unit develops practical skills in carrying out maintenance tasks safely and recognising the consequences of neglect.
What you'll be able to do
- Explain the importance of routine maintenance on IT products
- Carry out regular routine maintenance of IT hardware components
- Carry out regular routine maintenance of IT software applications
IT Software Fundamentals Real unit · Open Awards
You'll develop fundamental IT software skills, including selecting appropriate applications and editing, formatting, and presenting information. The unit emphasises producing outputs fit for purpose and audience.
What you'll be able to do
- Identify and select appropriate software applications for a given task
- Use software applications to edit, format, and display information effectively
- Present information using software in a way that is fit for purpose and appropriate for the intended audience
Identify Indoor Plants Real unit · Open Awards
You'll develop the ability to identify common indoor plant species by their common and scientific names, describe their characteristics and growth habits, and maintain hand tools safely for plant care.
What you'll be able to do
- Identify a range of common indoor plant species
- Describe the characteristics of different indoor plant species
- Maintain hand tools in a safe and effective working condition
Identify Trees and Shrubs Real unit · Open Awards
This unit equips learners with knowledge to identify common tree and shrub species by their common names. You'll also describe key characteristics used to distinguish between different species.
What you'll be able to do
- Know tree and shrub species, including their common names and key characteristics for identification.
Identify Weeds Real unit · Open Awards
You'll gain knowledge of common weed species, their characteristics, and impact on cultivated plants. The unit covers identification techniques, differentiation between weeds and desirable plants, and accurate recording of findings.
What you'll be able to do
- Know different weed species and their characteristics
- Identify weeds accurately using appropriate methods
Imaging Software Real unit · Open Awards
You'll learn to obtain, insert, and combine images from various sources using imaging software. The unit covers image manipulation, editing techniques, and saving images in different file formats.
What you'll be able to do
- Obtain, insert and combine information for images
- Use imaging software tools to create, manipulate and edit images
Improving Energy Efficiency in the Home Real unit · Open Awards
This unit provides learners with an understanding of the environmental and financial benefits of improving energy efficiency in the home. You'll explore various methods such as insulation and renewable energy options, alongside relevant government initiatives.
What you'll be able to do
- Understand the benefits of improving energy efficiency in the home, including cost savings and environmental impact
- Understand various ways to improve energy efficiency in the home, such as insulation, efficient appliances, and lighting
- Understand the options for generating renewable energy in the home, including solar panels and wind turbines
Improving Own Confidence Real unit · Open Awards
It teaches you to understand the concept of confidence and its significance in personal and professional contexts. You'll examine how communication skills, decision-making, and goal setting can enhance their confidence.
What you'll be able to do
- Define confidence and its importance in personal and professional life
- Explain how communication skills can contribute to improving confidence
- Describe the relationship between decision-making, associated emotions, and feelings
- Explain how having goals and targets can increase confidence
Improving Own Learning and Performance Real unit · Open Awards
You'll identify preferred learning styles and use personal strengths to set realistic learning targets. The unit includes decision-making on achieving targets and reviewing performance to enhance future learning.
What you'll be able to do
- Identify different ways of learning which reflect personal likes and dislikes
- Use own strengths, aptitudes and skills to determine realistic learning target(s)
- Make decisions about how to achieve learning targets
- Review own performance
Improving Productivity Using IT Real unit · Open Awards
It teaches you to plan and use appropriate IT systems and software efficiently to complete tasks. You'll review their use of IT tools to ensure successful outcomes and identify areas for improvement.
What you'll be able to do
- Plan the use of appropriate IT systems and software to meet specified requirements
- Use IT systems and software efficiently and effectively to complete planned tasks
- Review the selection and use of IT tools to make sure that work activities are successful and identify areas for improvement
Improving Spelling Skills Real unit · Open Awards
You'll improve their spelling skills by identifying correct and incorrect spellings in various texts. They will assess their own strengths and weaknesses and develop and maintain a personal spelling programme to enhance accuracy over time.
What you'll be able to do
- Locate and identify correct spellings in written materials
- Understand own spelling strengths and weaknesses, identifying areas for improvement
- Maintain a personal spelling programme over a defined time-span, tracking progress and making adjustments as needed
Improvisation and Performance Skills Real unit · Open Awards
You'll learn to devise performance structures through improvisation using various techniques and approaches. The unit also covers essential performance skills such as vocal projection, movement, characterisation, and contributing effectively to group performances.
What you'll be able to do
- Devise performance structures through improvisation, exploring different techniques and approaches
- Use performance skills, including vocal projection, movement, and characterisation
- Understand the functions of a brief, including its purpose, audience, and constraints
- Contribute to a group performance, working collaboratively and effectively with others
Internet Safety for IT Users Real unit · Open Awards
This unit covers the risks associated with internet use, including viruses, phishing, and inappropriate content. You'll learn safeguarding techniques, such as creating strong passwords and recognising scams, alongside relevant legal constraints and guidelines for safe online practice.
What you'll be able to do
- Identify the potential risks that can exist when using the Internet
- Describe methods to safeguard yourself when working online
- Explain how to safeguard others when working online
- Follow legal constraints that apply when working online
- Adhere to guidelines and procedures which apply when working online
Interview Skills Real unit · Open Awards
It teaches you to present themselves appropriately in interviews, demonstrating suitable dress, body language, and communication skills. You'll practise answering questions effectively and evaluate their interview performance.
What you'll be able to do
- Present themselves appropriately at an interview.
- Answer the interviewer’s questions appropriately.
- Understand their performance in an interview.
Introduction to Advertising Real unit · Open Awards
You'll develop the ability to distinguish advertisements from other media content and understand how advertisements persuade consumers. The unit covers key advertising features, techniques, and target audiences.
What you'll be able to do
- Distinguish advertisements from other media content
- Understand how advertisements are used to sell products
Introduction to Barbering Real unit · Open Awards
You'll be introduced to barbering fundamentals, including safe and professional salon practices. The unit covers barbering techniques, tools, equipment, and products, enabling learners to understand their purpose and apply them appropriately within a salon environment.
What you'll be able to do
- Work safely and professionally in a salon environment
- Know about barbering techniques
- Know about barbering tools, equipment and products
Introduction to Barista Skills Real unit · Open Awards
You'll be introduced to barista products and ingredients, including coffee beans, milk types, and flavourings. The unit develops practical skills in preparing espresso-based drinks and highlights the importance of customer service within the barista role.
What you'll be able to do
- Understand the products and ingredients related to a barista role, including different types of coffee beans, milk, syrups, and other flavourings.
- Make products for customers, including espresso-based drinks, such as lattes, cappuccinos, and macchiatos, to meet customer requirements.
- Understand the importance of customer service in the barista role, including greeting customers, taking orders, and resolving complaints effectively.
Introduction to Battery and Lighting Systems Real unit · Open Awards
You'll gain knowledge and skills to work safely with vehicle battery and lighting systems. The unit covers battery construction, lighting system functions, warning lights, circuit protection, and environmental considerations.
What you'll be able to do
- Work safely when dealing with vehicle battery and lighting systems
- Know about the construction, operation and maintenance of vehicle batteries
- Know about the different types of external vehicle lighting systems and their functions
- Know about the different types of internal vehicle lighting systems and their functions
- Know about the meaning and significance of driver information warning lights
- Know about vehicle circuit protection devices and their purpose
- Be aware of environmental considerations related to vehicle battery and lighting systems
Introduction to Business Real unit · Open Awards
This unit provides learners with foundational knowledge of business principles, organisation, and operations. Topics include environmental impact, legal and ethical considerations, roles within business, and the use of computers in business activities.
What you'll be able to do
- Know the fundamental principles that underpin business operations and success
- Understand how a business is structured and organised, including different departments and their functions
- Understand how business activities can impact the environment, both positively and negatively
- Know how a business operates on a day-to-day basis, including key processes and procedures
- Understand how legal and ethical considerations relate to business decision-making and practices
- Understand the different roles played by people within a business, from employees to management
- Know how computers and information technology are used in various aspects of business operations
Introduction to Carpentry and Joinery Real unit · Open Awards
This unit introduces learners to carpentry and joinery, covering vocational areas, tools, materials, and products. You'll develop communication skills, safe working practices, problem-solving abilities, and self-assessment techniques relevant to the trade.
What you'll be able to do
- Know about the vocational area of carpentry and joinery.
- Interact with others in a work environment.
- Work safely and correctly when undertaking carpentry and joinery tasks.
- Tackle basic problems that may arise during carpentry and joinery activities.
- Review his/her performance and personal skills in relation to carpentry and joinery.
Introduction to Children and Young People’s Development Real unit · Open Awards
This unit provides knowledge of the main stages of development in children and young people, including physical, intellectual, social, and emotional aspects. You'll explore factors affecting development and methods to support it effectively.
What you'll be able to do
- Identify the main stages of children and young people’s development.
- Describe the factors that affect children and young people’s development.
- Describe how to support children and young people’s development.
Introduction to Compression Ignition Fuel Systems Real unit · Open Awards
This unit equips learners with practical skills for the safe maintenance of compression ignition fuel systems. You'll identify key components, change fuel and air filters, and understand environmental considerations and health and safety procedures.
What you'll be able to do
- Work safely when handling tools and equipment related to compression ignition fuel systems
- Know the key components of compression ignition fuel systems and their functions
- Change fuel filters according to manufacturer guidelines
- Change air filters according to manufacturer guidelines
- Be aware of environmental considerations related to the handling and disposal of fuel and filters
Introduction to Drug Awareness for the Individual Real unit · Open Awards
You'll be introduced to drug awareness, including the classification and legal status of drugs, causes of misuse, and recognition of physical and psychological effects. The unit also covers the impact of drug misuse on individuals and others, associated health issues, withdrawal effects, and support agencies.
What you'll be able to do
- Differentiate between types of drugs, including their legal status
- Identify the causes of drug misuse
- Recognise the physical effects of drug misuse
- Recognise the psychological effects of drug misuse
- Identify the impact that drug misuse may have on others
- Identify health issues associated with drug misuse
- Recognise the effects of withdrawing from drugs
- Identify agencies offering help and information on drug misuse
Introduction to Hair and Beauty Real unit · Open Awards
You'll be introduced to the hair and beauty sector, covering duties, procedures, and equipment relevant to salon roles. The unit includes health and safety practices and effective communication within the salon environment.
What you'll be able to do
- Describe duties relevant to own role in a salon
- Describe procedures relevant to own role in a salon
- Describe requirements relevant to own role in a salon
- Identify equipment used when working in a salon
- Describe health and safety procedures for working in a salon
- Communicate effectively with others when working in a salon
Introduction to Health and Social Care Real unit · Open Awards
This unit provides learners with knowledge of the Health and Social Care sector's structure, working patterns, and career opportunities. You'll develop and demonstrate relevant skills applicable to roles within the sector.
What you'll be able to do
- Know the structure of the Health and Social Care sector, including different types of organisations
- Know the working patterns within the Health and Social Care sector, including shift work and flexible hours
- Know about a range of different career opportunities available in the Health and Social Care sector
- Know about the qualifications and training required for different roles in Health and Social Care
- Develop a relevant skill applicable to Health and Social Care
- Demonstrate competence in the developed skill within a simulated or real work environment
Introduction to Learning Disability Real unit · Open Awards
This unit introduces learners to learning disabilities, emphasising a person-centred approach and effective communication. You'll understand main causes and how to support individuals with empathy and practical strategies.
What you'll be able to do
- Recognise the importance of adopting a person-centred approach when supporting and working with individuals who have a learning disability
- Identify the main causes of learning disability, demonstrating an understanding of the diverse factors involved
- Understand the importance of effective communication strategies and techniques when interacting with individuals who have a learning disability
Introduction to Low Carbon Technologies in the Automotive Industry Real unit · Open Awards
This unit provides learners with knowledge of how personal actions and conventional vehicles impact the environment. You'll explore manufacturers' efforts to reduce carbon emissions and promote sustainability, supporting informed environmental choices.
What you'll be able to do
- Explain how personal actions and choices can impact the environment
- Describe the environmental impact of conventional vehicles, including carbon emissions and resource consumption
- Identify actions that vehicle manufacturers are taking to reduce carbon emissions and promote environmental sustainability
Introduction to Mental Health Real unit · Open Awards
You'll study the principles of mental health care, focusing on a person-centred approach and respect for individual preferences. The unit covers biological and environmental factors contributing to mental health problems and highlights effective communication strategies.
What you'll be able to do
- Explain the importance of a person-centred approach when working with individuals with mental health problems
- Identify the main factors that can cause mental health problems
- Explain the importance of effective communication with individuals who have mental health problems
Introduction to Motor Vehicle Maintenance and Repair Real unit · Open Awards
You'll gain knowledge of duties, procedures, and health and safety requirements in a garage environment. The unit includes safe use of equipment and effective communication skills within motor vehicle maintenance settings.
What you'll be able to do
- Describe the duties relevant to working in a garage environment
- Follow procedures relevant to working in a garage environment
- Adhere to the requirements relevant to working in a garage environment
- Identify the different types of equipment used when working in a garage
- Describe the purpose of equipment used when working in a garage
- Follow health and safety procedures for working in a garage
- Communicate effectively with others when working in a garage
Introduction to Motorcycle Maintenance Real unit · Open Awards
This unit provides learners with an introduction to motorcycle maintenance, focusing on safe working practices, identification of frame components, disassembly and reassembly of major parts, safety switches, maintenance procedures, and environmental awareness.
What you'll be able to do
- Work safely when carrying out motorcycle maintenance tasks
- Know the main components of the motorcycle frame assembly and their functions
- Disassemble and reassemble major motorcycle components safely and correctly
- Know the purpose and operation of safety switches on a motorcycle
- Know the correct procedures for carrying out routine motorcycle maintenance tasks
- Be aware of environmental considerations related to motorcycle maintenance
Introduction to Peer Support Skills Real unit · Open Awards
You'll be introduced to the role and responsibilities of a peer supporter, including providing assistance and guidance. The unit covers essential skills and qualities, such as empathy and active listening, required to be an effective peer supporter.
What you'll be able to do
- Understand the role of the peer supporter in providing assistance and guidance
- Understand the skills and qualities required to be an effective peer supporter, such as empathy and communication
- Understand the importance of active listening in peer support interactions
Introduction to Physical Disability Real unit · Open Awards
You'll gain an understanding of person-centred approaches when supporting individuals with physical disabilities. The unit covers causes of physical disability and ways to address challenges through support, adaptations, and assistive technologies.
What you'll be able to do
- Know the importance of adopting a person-centred approach when working with individuals who have a physical disability
- Know the main causes of physical disability, including congenital conditions, injury and illness
- Know how the challenges of living with a physical disability can be addressed through support, adaptations and assistive technologies
Introduction to Plastering Techniques Real unit · Open Awards
You'll be introduced to a range of plastering tools, equipment, and materials, and will understand the preparation needed before plastering. The unit also covers basic plastering techniques such as floating and mixing, enabling learners to develop foundational practical skills.
What you'll be able to do
- Identify a range of hand tools used in plastering activities
- Identify a range of power tools and equipment used in plastering activities
- Identify a range of plastering materials used in plastering activities
- Identify a range of backgrounds suitable to receive plaster
- Understand the preparations required on different backgrounds before starting to plaster
- Demonstrate familiarity with floating techniques on a prepared surface
- Develop basic plastering techniques on a prepared surface
Introduction to Retail Real unit · Open Awards
You'll gain an understanding of retail businesses, including their purpose, types, and how they meet customer needs. The unit also covers various roles and activities within retail operations.
What you'll be able to do
- Explain the purpose of retail businesses
- Identify the different types of retail businesses
- Describe the different roles within retail businesses
- Describe the activities undertaken within retail businesses
Introduction to Retail Skills Real unit · Open Awards
This unit introduces learners to fundamental retail skills, including recognising good retail practice, customer care, sales processes, and safe working practices. You'll identify examples of effective stock presentation, customer interaction, and communication within a retail environment.
What you'll be able to do
- Recognise examples of good retail practice in a sales area
- Recognise the key elements that constitute good customer care in a retail setting
- Recognise the steps involved in completing a sale
- Recognise safe working practices within a retail environment
Introduction to Safeguarding Children Real unit · Open Awards
This unit introduces learners to safeguarding children by exploring their needs and rights, recognising signs of abuse, responding professionally to disclosures, and understanding organisational safeguards to protect and promote children’s welfare.
What you'll be able to do
- Understand the needs and rights of children, considering their diverse backgrounds and individual circumstances.
- Understand the signs and symptoms associated with possible child abuse, including physical, emotional, and sexual abuse, as well as neglect.
- Understand the importance of responding professionally to a child's disclosure of abuse, following established procedures and maintaining appropriate boundaries.
- Understand the safeguards an organisation must have in place to protect and promote the welfare of children, including policies, procedures, and training.
- Understand the importance of confidentiality and information sharing in relation to child protection, adhering to legal and ethical guidelines.
- Understand ways in which workers and organisations can protect themselves and work safely with children, minimising risks and promoting a safe environment.
Introduction to Self-Employment Real unit · Open Awards
This unit introduces learners to self-employment opportunities within a specific sector, including income and expenditure management. You'll understand planning requirements and the support available to individuals considering self-employment.
What you'll be able to do
- Know about the opportunities for self-employment that exist within a given sector.
- Know about the key aspects of managing income and expenditure in a self-employment context.
- Know about the essential steps involved in planning for self-employment.
- Know about the different types of support available to individuals who are considering self-employment.
Introduction to Sensory Loss Real unit · Open Awards
You'll understand sensory loss, including its main causes and the importance of a person-centred approach. The unit emphasises effective communication strategies to support individuals with sensory impairments.
What you'll be able to do
- Explain the importance of a person-centred approach when working with individuals with sensory loss
- Identify the main causes of sensory loss
- Explain the importance of effective communication for individuals with sensory loss
Introduction to Steering and Suspension Real unit · Open Awards
This unit introduces learners to steering and suspension systems, focusing on safe working practices, removal and replacement of road wheels, and identification of system components. You'll also understand environmental considerations related to these vehicle systems.
What you'll be able to do
- Work safely when undertaking tasks related to steering and suspension systems
- Follow safe working practices when undertaking tasks related to steering and suspension systems
- Remove road wheels safely and correctly
- Replace road wheels safely and correctly
- Describe the components of suspension systems
- Explain the function of suspension systems
- Describe the components of steering systems
- Explain the function of steering systems
- Describe environmental considerations when working on steering and suspension systems
Introduction to Using and Maintaining Engineering Tools Real unit · Open Awards
This unit provides learners with the skills to safely use, maintain, and store manual and power engineering tools. You'll become familiar with tool types, their uses, potential hazards, and correct maintenance procedures.
What you'll be able to do
- Use tools safely in an engineering context
- Demonstrate familiarity with manual tools and their uses
- Demonstrate familiarity with power tools and their uses
- Maintain and store manual tools correctly
Introduction to Vehicle Exhaust System Real unit · Open Awards
This unit equips learners with safe working practices related to vehicle exhaust systems. You'll identify main components, inspect and replace parts, and consider environmental impacts associated with exhaust systems.
What you'll be able to do
- Work safely when dealing with vehicle exhaust systems
- Know the main components of a vehicle exhaust system
- Inspect a vehicle exhaust system for faults and damage
- Replace a vehicle exhaust component
- Be aware of environmental considerations when working with vehicle exhaust systems
Introduction to Vehicle Inspection Real unit · Open Awards
You'll be introduced to vehicle inspection principles, including safe working practices, legal requirements for periodic inspections, and professional pre-sale inspection schedules. The unit emphasises safety and compliance in inspection activities.
What you'll be able to do
- Work safely in a vehicle inspection environment
- Know about the requirements for periodic vehicle inspections
- Know about professional pre-sale vehicle inspection schedules
Introduction to Vehicle Transmission Systems Real unit · Open Awards
You'll be introduced to vehicle transmission systems, including layouts, gearboxes, and manual clutch assemblies. The unit covers safe working practices, routine maintenance, lubrication methods, and environmental considerations.
What you'll be able to do
- Work safely when dealing with vehicle transmission systems
- Know vehicle transmission layouts
- Know about vehicle gearboxes
- Carry out routine maintenance on vehicle drivelines
- Know the components of a manual clutch assembly
- Know how manual transmission systems are lubricated
- Know how automatic transmission systems are lubricated
- Be aware of environmental considerations when working with vehicle transmission systems
Introduction to Vehicle Valeting Real unit · Open Awards
You'll develop knowledge and skills to valet vehicles safely and effectively. The unit covers exterior, interior, and engine bay valeting, inspection of finished work, and environmental considerations.
What you'll be able to do
- Work safely when valeting vehicles
- Valet the exterior of vehicles effectively
- Valet the interior of vehicles effectively
- Valet an engine bay effectively
- Inspect a valeted vehicle to ensure a high standard
- Have an awareness of environmental considerations when valeting vehicles
Introduction to Warehouse Operations for Commercial Moving Real unit · Open Awards
This unit introduces the principles of warehouse operations in commercial moving contexts. You'll understand warehouse layouts, types of goods handled, health and safety importance, and perform basic warehouse tasks under supervision.
What you'll be able to do
- Know the principles of warehouse operations for commercial moving
- Undertake basic warehouse operations with supervision
Introduction to a Healthy Lifestyle Real unit · Open Awards
This unit introduces learners to the factors contributing to healthy and unhealthy lifestyles. You'll understand the role of diet, physical activity, rest, and mental wellbeing, and develop a personal plan to maintain a healthy lifestyle.
What you'll be able to do
- Know the factors that contribute to a healthy lifestyle.
- Know how different activities contribute to maintaining a healthy lifestyle.
- Know the factors that contribute to an unhealthy lifestyle.
- Develop a personal plan for adopting and maintaining a healthy lifestyle.
Introduction to the Adult Social Care Sector Real unit · Open Awards
You'll gain an introduction to the adult social care sector, including types of social care support such as domiciliary, residential, and day care services. The unit also covers the range of job roles and responsibilities within the sector.
What you'll be able to do
- Describe the different types of social care support available to adults, including domiciliary care, residential care, and day care services
- Identify the range of job roles available within the adult social care sector, such as care assistants, support workers, and team leaders
Introduction to the Catering and Hospitality Industry Real unit · Open Awards
You'll be introduced to the various sectors within the catering and hospitality industry, understanding their characteristics and roles. They will also learn about relevant qualifications, training, and experience required for employment within the industry.
What you'll be able to do
- Know the different sectors of the catering and hospitality industry, including their characteristics and roles.
- Know the relevant qualifications, training, and experience required for employment within different roles in the catering and hospitality industry.
Introduction to the Development of Children and Young People Through Play. Real unit · Open Awards
This unit provides knowledge on the significance of play in supporting cognitive, social, emotional, and physical development in children and young people. You'll identify factors that promote inclusive and stimulating play environments.
What you'll be able to do
- Explain the importance of play for children and young people’s development and wellbeing
- Identify factors that promote inclusive and stimulating play environments
Introduction to the Physical Care of Babies and Young Children Real unit · Open Awards
You'll gain foundational knowledge of the physical care needs of babies and young children, including hygiene, feeding, comfort techniques, and safe environments. The unit supports understanding of physical care routines and nutritional requirements.
What you'll be able to do
- Know the physical care needs of babies and young children, including hygiene, feeding, and comfort
- Support physical care routines for babies and young children, following established procedures
- Support safe and protective environments for babies and young children, minimising risks and hazards
- Know the nutritional needs of babies and young children, understanding the importance of a balanced diet
Introductory Awareness of Equality and Inclusion in Health, Social Care and Children’s and Young People’s Settings Real unit · Open Awards
You'll gain an introductory awareness of equality and inclusion within health, social care, and children’s and young people’s settings. The unit covers the importance of equality and inclusion, the effects of discriminatory behaviours, and relevant legislation.
What you'll be able to do
- Know the importance of equality within health, social care and children’s and young people’s settings.
- Know the importance of inclusion within health, social care and children’s and young people’s settings.
- Know the effects of discriminatory attitudes on individuals within health, social care and children’s and young people’s settings.
- Know the effects of discriminatory behaviours on individuals within health, social care and children’s and young people’s settings.
- Know the factors that affect equality of individuals within health, social care and children’s and young people’s settings.
- Know the factors that affect inclusion of individuals within health, social care and children’s and young people’s settings.
Introductory Awareness of Working with Others in Health, Social Care and Children's and Young People's Settings Real unit · Open Awards
This unit introduces learners to effective communication, teamwork, and partnership working in health, social care, and children’s settings. You'll understand communication methods, support team members, and appreciate collabourative practices for care delivery.
What you'll be able to do
- Describe the importance of effective communication and teamwork when working with others.
- Explain how to contribute positively to a team in health, social care and children's and young people's settings.
- Define partnership working in health, social care and children's and young people's settings.
- Explain the benefits of partnership working for individuals and organisations.
Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Real unit · Open Awards
You'll gain an introductory awareness of the importance of healthy eating and hydration for adults. The unit covers balanced diets, nutritional benefits of food groups, health risks of poor eating habits, and the significance of adequate fluid intake for maintaining health.
What you'll be able to do
- Understand the importance of healthy eating for adults and its impact on overall well-being.
- Understand the importance of drinking enough fluids to stay healthy and maintain bodily functions.
Issues of Substance Misuse Real unit · Open Awards
You'll understand different types of legal and illegal substances and their potential impacts. The unit also covers the effects of substance misuse and identifies sources of support for individuals affected.
What you'll be able to do
- Identify different types of legal and illegal substances
- Describe the impact of the use and misuse of substances
- Identify sources of support relating to misuse of substances
Job Seeking Skills Real unit · Open Awards
You'll gain essential job-seeking skills including researching job sectors, matching personal skills to job roles, understanding application procedures, and developing effective interview techniques and appropriate interview behaviour.
What you'll be able to do
- Identify what is involved in job research, including different job sectors and roles
- Match personal skills and abilities with the requirements of different jobs
- Describe the process of applying for a job, including completing application forms and writing covering letters
- Explain effective interview skills and procedures, including preparation and appropriate behaviour
Keep Stock at Required Levels in a Logistics Environment Real unit · Open Awards
This unit develops learners' ability to maintain stock at required levels in a logistics environment. You'll follow instructions to check, replenish, and record stock accurately, and identify problems affecting stock control.
What you'll be able to do
- Follow instructions to maintain required stock levels, ensuring that stock is available when needed.
- Follow instructions to maintain stock control records, accurately recording stock movements and levels.
- Identify problems with keeping stock at the required levels and report them to the appropriate person.
Keep Stock at Required Levels in a Retail Environment Real unit · Open Awards
You'll develop the knowledge and skills to maintain appropriate stock levels in a retail environment. The unit covers organisational procedures for checking stock, methods of stock control, shelf filling techniques, and accurate stock recording practices.
What you'll be able to do
- Check stock levels in a retail environment, following organisational procedures.
- Fill shelves in a retail environment, ensuring stock rotation and presentation standards are met.
Keep Work Areas Clean in a Logistics Environment Real unit · Open Awards
You'll learn to maintain clean work areas in logistics environments by identifying cleaning requirements, following procedures, and using appropriate equipment. The unit also covers post-cleaning checks and problem identification.
What you'll be able to do
- Identify requirements relating to the cleaning of work areas in a warehousing and storage facility
- Follow instructions to carry out correct cleaning procedures
- Follow post cleaning procedures
- Identify problems with the cleaning of work areas
Kitchen Equipment Real unit · Open Awards
This unit covers various types of kitchen equipment used in catering, their purposes, and safety considerations. You'll learn to select and use appropriate equipment for tasks, including cleaning and maintenance procedures.
What you'll be able to do
- Know about different types of kitchen equipment
- Select and use kitchen equipment
Lesbian, Gay, Bisexual and Transgender Awareness Real unit · Open Awards
You'll gain awareness of lesbian, gay, bisexual, and transgender (LGBT) terminology, legal rights, and the impact of inequalities. The unit also covers the importance of respectful language and available support for LGBT individuals.
What you'll be able to do
- Understand the impact of shared language and terminology used to identify lesbian, gay, bisexual and trans (LGBT) individuals and communities.
- Know about the legal rights afforded to LGBT individuals.
- Understand the impact of inequalities and discrimination on LGBT individuals.
- Know about the support services and resources available for LGBT people.
Life Drawing Real unit · Open Awards
You'll develop an understanding of proportion, line, and tone in life drawing, enabling accurate representation of the human form. The unit also highlights the importance of maintaining a personal sketchbook and adhering to health and safety standards.
What you'll be able to do
- Understand proportion when drawing from a life model, demonstrating accurate representation.
- Recognise and apply characteristics of line and tone in life drawing.
- Understand the importance of keeping a personal sketchbook for practice, experimentation, and development.
- Understand Health and Safety requirements within a life drawing studio environment.
Maintain Animal Accommodation Real unit · Open Awards
You'll learn to maintain animal accommodation to appropriate standards, ensuring animal welfare and minimising environmental impact. The unit covers safe working practices, maintenance of materials and fittings, and relevant health and safety legislation.
What you'll be able to do
- Maintain animal accommodation to a suitable standard
- Work safely when maintaining animal accommodation, minimising environmental damage
- Explain the importance of maintaining animal accommodation effectively
- Describe how to maintain animal accommodation to meet animal welfare needs
- Describe how to maintain materials and fittings used in animal accommodation
- Explain relevant health and safety and animal welfare legislation and environmental good practice related to animal accommodation
Maintain Hand Tools Real unit · Open Awards
You'll develop knowledge and practical skills to maintain hand tools, including cleaning, sharpening, lubricating, and inspecting. The unit emphasises the importance of regular maintenance and safety procedures.
What you'll be able to do
- Maintain hand tools in good working order
- Maintain hand tools in good working order
Maintain Hygiene Standards in Handling and Storing Goods in a Logistics Environment Real unit · Open Awards
This unit covers health, safety, and security issues related to goods and storage environments in logistics. You'll apply personal hygiene standards, use appropriate clothing, and maintain the quality and condition of goods during handling and storage.
What you'll be able to do
- Confirm health, safety and security issues relating to the goods and the storage environment within a logistics environment.
- Apply high standards of personal hygiene when handling and storing goods.
- Demonstrate the correct use of appropriate clothing when handling and storing goods.
- Maintain the quality and condition of goods in a warehousing and storage environment.
- Handle goods using the correct handling methods and equipment.
- Identify problems with the maintenance of hygiene standards in a logistics environment.
Maintaining a Wheeled Vehicle Real unit · Open Awards
You'll understand the importance of regular vehicle care and maintenance for safety, reliability, and fuel efficiency. The unit covers routine maintenance checks, such as tyre pressure, and guides learners on when to seek specialist advice and how to operate main vehicle controls.
What you'll be able to do
- Describe the importance of regular vehicle care and maintenance
- Explain the procedures for carrying out routine vehicle care and maintenance checks
- Perform vehicle care and maintenance checks according to manufacturer guidelines
- Identify situations when specialist advice is required for vehicle maintenance
- Describe the function of the main controls of a vehicle
Showing 198 of 356 units in this qualification.
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop colour recipes for initial colour samples
- Standard
Dispatch recyclables and other materials
- Standard
Enable access to further learning and development opportunities
- Standard
Maintain and supply stocks to specified levels
- Standard
Maintain stocks to specified levels
- Standard
Work effectively as part of a hospitality team Legacy
Still deciding?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
04The credits
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by Open Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Advertising TechniquesAirline ServicesAlcohol AwarenessAnger ManagementApply Paint Systems by Brush and RollerAppreciating Techniques used in the News Media IndustryApproaches to LearningArt and Design: Using Colour
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Awareness of Protection and Safeguarding in Health and Social Care Adults and Children and Young People, Early Years and Childcare”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Awareness of Protection and Safeguarding in Health and Social Care Adults and Children and Young People, Early Years and Childcare” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Communication Skills in Sales” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Assisting in Planning and Delivering a Sports or Leisure Activity” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budgetary Control within a Business Environment” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Open Awards Level 1 Diploma in Skills for Further Learning and Employment (RQF)
- Develop colour recipes for initial colour samples
- Dispatch recyclables and other materials
- Enable access to further learning and development opportunities
- Maintain and supply stocks to specified levels
- Maintain stocks to specified levels
- Work effectively as part of a hospitality team Legacy
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Advertising Techniques, one of this qualification's own units.
Applied to your own work
Learners will explore how content, style, and techniques such as text, images, colour, and typography are used in advertisements. The unit develops skills to generate ideas, create advertisements, and review their own work critically.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Open Awards Level 1 Diploma in Skills for Further Learning and Employment (RQF)
198 units in this credential, in the order it lists them, awarded by Open Awards.
- Advertising Techniques
- Airline Services
- Alcohol Awareness
- Anger Management
- Apply Paint Systems by Brush and Roller
- Appreciating Techniques used in the News Media Industry
and 192 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.