UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer Confederation of Tourism and Hospitality has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and Confederation of Tourism and Hospitality awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Confederation of Tourism and Hospitality.

More on studying for a qualification

01What it is

CTH awards a number of centre specific management qualifications by special arrangement with selected CTH Approved Teaching Centres.

These are the units Confederation of Tourism and Hospitality registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Confederation of Tourism and Hospitality. It does the teaching and the mapping. Confederation of Tourism and Hospitality sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Champion Change in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
You'll analyse factors affecting team performance and develop solutions for continuous improvement in hospitality. The unit also covers managing change, understanding reactions, and planning support for teams and individuals.

What you'll be able to do

  • Drive continuous improvement in hospitality
  • Drive change in hospitality
Develop Others in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
You'll learn to support team development in hospitality through learning approaches and development plans. The unit includes planning and conducting coaching conversations to facilitate individual and team growth.

What you'll be able to do

  • Develop a team in hospitality
  • Hold a coaching conversation with a hospitality team member
Drive Results in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
It teaches you to motivate hospitality teams by identifying motivating factors and creating action plans. You'll also develop skills to recognise individual and team achievements through effective planning and communication.

What you'll be able to do

  • Motivate a team in hospitality
  • Recognise individual and team achievement in hospitality
Lead Others in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
This unit equips learners to lead hospitality teams effectively, understanding leadership responsibilities and priorities. You'll manage individual performance through coaching, feedback, and appropriate leadership approaches.

What you'll be able to do

  • Lead a team in hospitality
  • Manage individual performance in hospitality
Think Ahead in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
It teaches you to set effective SMART goals for hospitality teams and plan and prioritise work accordingly. You'll communicate goals and priorities to team members to support operational success.

What you'll be able to do

  • Set an effective goal for a hospitality team
  • Plan and prioritise work
Work Collaboratively in Hospitality Leadership Real unit · Confederation of Tourism and Hospitality
You'll develop the ability to build effective hospitality teams by evaluating team dynamics and creating improvement plans. The unit also covers identifying and resolving team conflicts through proactive communication and action.

What you'll be able to do

  • Build a team in hospitality
  • Resolve team conflict in hospitality
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Contribute to the strategic goals of the organisation’s leadership team

    Standard
Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 4 credits are regulated, and they are awarded by Confederation of Tourism and Hospitality rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Champion Change in Hospitality LeadershipDevelop Others in Hospitality LeadershipDrive Results in Hospitality LeadershipLead Others in Hospitality LeadershipThink Ahead in Hospitality LeadershipWork Collaboratively in Hospitality Leadership

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Champion Change in Hospitality Leadership” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Champion Change in Hospitality Leadership” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Champion Change in Hospitality Leadership, one of this qualification's own units.

Champion Change in Hospitality Leadership Level 4

Applied to your own work

Learners will analyse factors affecting team performance and develop solutions for continuous improvement in hospitality. The unit also covers managing change, understanding reactions, and planning support for teams and individuals.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for CTH Level 4 Diploma in Hospitality Leadership

6 units in this credential, in the order it lists them, awarded by Confederation of Tourism and Hospitality.

  1. Champion Change in Hospitality Leadership
  2. Develop Others in Hospitality Leadership
  3. Drive Results in Hospitality Leadership
  4. Lead Others in Hospitality Leadership
  5. Think Ahead in Hospitality Leadership
  6. Work Collaboratively in Hospitality Leadership
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Read the Zavmo manifesto to understand how you will be taught Meet your tutors

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.