How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
ILM Level 3 Diploma in Management qualification helps you prepare for the first rung of management and forms part of the ILM Level 3 Management Apprenticeship.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Buddy a colleague to develop their skills Real unit · City & Guilds Limited
This unit provides learners with knowledge and skills to buddy a colleague, including planning and supporting work activities. You'll understand the responsibilities of a buddy and strategies to overcome challenges in peer development.
What you'll be able to do
- Understand the key aspects of buddying a colleague, including the benefits, responsibilities, and potential challenges.
- Plan a buddying arrangement for a colleague, including setting objectives, agreeing on activities, and establishing a schedule.
- Support a buddy colleague in carrying out work activities, providing guidance, feedback, and encouragement.
Chair and lead meetings Real unit · City & Guilds Limited
You'll learn to prepare, chair, and lead meetings effectively. The unit covers agenda preparation, venue selection, communication with attendees, and managing post-meeting actions to ensure productive outcomes.
What you'll be able to do
- Prepare effectively to lead meetings, ensuring all necessary arrangements are in place
- Chair and lead meetings in a professional and productive manner, guiding discussions and managing time effectively
- Deal with post-meeting matters efficiently, including distributing minutes and following up on action points
Collaborate with other departments Real unit · City & Guilds Limited
This unit covers the processes and benefits of interdepartmental collabouration. You'll identify opportunities for collabouration, understand challenges, and develop skills to work effectively with other departments to achieve organisational objectives.
What you'll be able to do
- Understand the processes and benefits of effective collaboration with other departments within an organisation.
- Identify opportunities for collaboration with other departments to achieve common goals.
- Collaborate effectively with other departments to achieve organisational objectives.
Conduct quality audits Real unit · City & Guilds Limited
You'll study quality management principles and relevant standards such as ISO 9001. The unit develops the ability to prepare for and conduct quality audits, including evidence gathering, analysis, and reporting on organisational improvements.
What you'll be able to do
- Understand the core principles underpinning the management of quality within an organisation, including relevant standards and frameworks.
- Prepare thoroughly to carry out quality audits, including defining the scope, objectives, and methodology.
- Conduct quality audits effectively, gathering evidence, analysing findings, and reporting on areas for improvement.
Contribute to the development and implementation of an information system Real unit · City & Guilds Limited
You'll understand key considerations in designing and implementing information systems, including user needs, data security, and system integration. The unit develops skills to contribute to system development, testing, and user training.
What you'll be able to do
- Understand the key considerations in the design and implementation of an information system, including user needs, data security, and system integration.
- Contribute effectively to the development of an information system, providing input on requirements, design, and testing.
- Contribute effectively to the implementation of an information system, supporting user training, data migration, and system rollout.
Contribute to the improvement of business performance Real unit · City & Guilds Limited
This unit provides learners with knowledge of business problem-solving and improvement techniques. You'll be able to identify root causes of problems, apply appropriate problem-solving approaches, evaluate solutions, and contribute to improving business activities and performance.
What you'll be able to do
- Understand the principles of resolving business problems effectively and efficiently.
- Understand a range of improvement techniques and processes that can be used to enhance business performance.
- Solve problems within a business context, using appropriate problem-solving techniques.
- Contribute to the improvement of activities within a business environment.
Deliver a presentation Real unit · City & Guilds Limited
You'll study the principles of delivering presentations, including audience engagement and content structuring. The unit develops skills to prepare and deliver clear, confident, and engaging presentations using effective visual aids.
What you'll be able to do
- Understand the fundamental principles underpinning the effective delivery of presentations, including audience engagement and structuring content.
- Prepare effectively to deliver a presentation, including planning content, creating visual aids, and rehearsing delivery.
- Deliver a presentation in a clear, confident, and engaging manner, adapting to audience feedback and managing time effectively.
Develop a presentation Real unit · City & Guilds Limited
This unit equips learners to develop presentations by analysing audiences, structuring content logically, and using visual aids effectively. You'll create clear and engaging presentations tailored to specific needs.
What you'll be able to do
- Understand the key considerations when developing a presentation, including audience analysis, content structure, and visual aids
- Develop a presentation that is clear, engaging, and tailored to the intended audience
Develop and implement an operational plan Real unit · City & Guilds Limited
You'll study operational planning principles, develop and implement operational plans aligned with organisational goals, and evaluate their effectiveness. The unit includes resource identification and action planning.
What you'll be able to do
- Understand the principles of operational planning, including setting objectives, identifying resources, and developing action plans.
- Develop a comprehensive operational plan that aligns with organisational goals and objectives.
- Implement an operational plan effectively, ensuring that resources are allocated appropriately and activities are carried out as planned.
- Evaluate the effectiveness of an operational plan, identifying areas for improvement and making recommendations for future planning.
Develop and maintain professional networks Real unit · City & Guilds Limited
You'll understand the principles of effective professional networking, including communication and relationship-building. The unit develops skills to identify, engage with, and maintain networks for personal and organisational benefit.
What you'll be able to do
- Understand the principles of effective networking in a professional context
- Identify relevant professional networks for personal and organisational development
- Maintain and utilise professional networks to achieve objectives
Develop working relationships with stakeholders Real unit · City & Guilds Limited
You'll understand the importance of developing effective working relationships with stakeholders to achieve organisational objectives. The unit covers identifying stakeholders, determining collabouration scope, developing productive relationships, and evaluating stakeholder engagement effectiveness.
What you'll be able to do
- Understand the importance of developing effective working relationships with stakeholders.
- Determine the scope for collaboration with stakeholders to achieve mutual goals.
- Develop productive working relationships with stakeholders through effective communication and collaboration.
- Evaluate the effectiveness of relationships with stakeholders and identify areas for improvement.
Discipline and grievance management Real unit · City & Guilds Limited
You'll understand the principles of natural justice and fairness in discipline and grievance management. The unit covers managing disciplinary and grievance cases in accordance with organisational policies and legal requirements, emphasising confidentiality, impartiality, and procedural fairness.
What you'll be able to do
- Understand the principles that underpin the effective management of discipline and grievance cases in the workplace.
- Manage a disciplinary case in accordance with organisational policies and legal requirements.
- Manage a grievance in accordance with organisational policies and legal requirements.
Employee rights and responsibilities Real unit · City & Guilds Limited
This unit covers the roles of organisations and industries within the economy, alongside employers’ expectations and employees’ rights and obligations. You'll understand workplace conduct requirements and the economic context of employment.
What you'll be able to do
- Understand the role of different organisations and industries in the wider economy.
- Understand employers’ expectations regarding employee conduct and performance.
- Understand employees’ rights and obligations within the workplace.
Encourage innovation Real unit · City & Guilds Limited
It teaches you to identify opportunities for innovation, generate and test ideas, and implement improvements within teams and organisations. It covers fostering a culture that supports innovation and managing change effectively.
What you'll be able to do
- Identify opportunities for innovation within the team and the wider organisation, recognising areas for improvement and potential new ideas.
- Generate and test ideas for innovation and improvement, using appropriate techniques to evaluate feasibility and potential impact.
- Implement innovative ideas and improvements effectively, managing the process and communicating changes to relevant stakeholders.
Encourage learning and development Real unit · City & Guilds Limited
You'll explore the principles of learning and development, including various learning styles and methods. The unit develops skills to support individuals through coaching and mentoring, as well as evaluating their learning progress.
What you'll be able to do
- Understand the principles of learning and development, including different learning styles and methods
- Support individuals' learning and development through coaching, mentoring, and providing resources
- Evaluate individuals’ learning and development to measure progress and identify areas for further improvement
Gather, analyse and interpret customer feedback Real unit · City & Guilds Limited
It teaches you to plan, gather, analyse, and interpret customer feedback using various methods. You'll develop the ability to recommend improvements to customer service based on their analysis.
What you'll be able to do
- Understand the methods used to gather, analyse and interpret customer feedback effectively.
- Plan the collection of customer feedback on customer service issues, selecting appropriate methods and target audiences.
- Gather customer feedback using a variety of techniques, ensuring data accuracy and completeness.
- Analyse and interpret customer feedback to recommend improvements to customer service processes and procedures.
Health and Safety Procedures in the Workplace Real unit · City & Guilds Limited
This unit covers health and safety legislation, organisational policies, and procedures relevant to the workplace. You'll demonstrate safe working practices and understand reporting processes for accidents, incidents, and hazards.
What you'll be able to do
- Know the relevant health and safety procedures that apply in the workplace.
- Carry out tasks in accordance with health and safety procedures in the workplace.
Implement and maintain business continuity plans and processes Real unit · City & Guilds Limited
You'll develop knowledge and skills to plan, implement, and maintain business continuity plans and processes. The unit covers identifying potential disruptions, key plan components, recovery strategies, and the importance of maintaining plans to ensure organisational resilience.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential disruptions and recovery strategies
- Implement business continuity plans and processes effectively, ensuring minimal disruption to operations
- Maintain the fitness for purpose of on-going business continuity plans and processes, adapting to changing circumstances and emerging threats
Implement change Real unit · City & Guilds Limited
This unit provides learners with knowledge of change management principles and the ability to plan, implement, and evaluate change initiatives. It emphasises managing impact on individuals and teams and engaging stakeholders effectively.
What you'll be able to do
- Understand the fundamental principles of change management and their application in an organisational context.
- Plan the implementation of change initiatives, considering potential challenges and developing mitigation strategies.
- Manage the implementation of a change plan, ensuring effective communication and stakeholder engagement.
- Evaluate the effectiveness of the implementation of change plans, identifying areas for improvement and learning.
Manage a budget Real unit · City & Guilds Limited
You'll learn to identify financial requirements, set budgets aligned with organisational goals, manage expenditure, and evaluate budget performance in accordance with financial regulations and guidelines.
What you'll be able to do
- Understand how to identify financial requirements within an organisation or department.
- Understand how to set budgets that align with organisational goals and financial constraints.
- Manage a budget effectively, monitoring expenditure and ensuring adherence to financial guidelines.
- Evaluate the use of a budget, analysing variances and identifying opportunities for cost optimisation.
Manage a project Real unit · City & Guilds Limited
This unit covers the principles and stages of project management, including planning, managing, and evaluating projects. You'll learn to set clear objectives, manage resources and communication, and assess project effectiveness against initial goals.
What you'll be able to do
- Understand the key principles and processes involved in the management of a project
- Plan a project, including defining objectives, scope, and resources
- Manage a project, ensuring it stays on track and within budget
- Evaluate the effectiveness of a project against its original objectives
Manage business risk Real unit · City & Guilds Limited
You'll gain knowledge of business risk management concepts, including identification, assessment, and prioritisation of risks. The unit develops skills to address and mitigate risks through strategic actions and controls aligned with organisational objectives.
What you'll be able to do
- Understand the management of business risk, including identification, assessment, and prioritisation
- Address business risk through appropriate strategies and actions
- Mitigate business risk by implementing controls and monitoring their effectiveness
Manage conflict within a team Real unit · City & Guilds Limited
You'll study conflict management principles, identifying causes and styles of conflict within teams. The unit develops skills to prevent conflict and apply appropriate resolution techniques to maintain team performance and individual well-being.
What you'll be able to do
- Understand the principles of conflict management within a team environment
- Reduce the potential for conflict within a team by implementing preventative strategies
- Deal with conflict within a team effectively and fairly
Manage events Real unit · City & Guilds Limited
This unit covers the principles and processes of event management. You'll learn to plan, manage, and follow up events, including setting objectives, budgeting, and coordinating roles and responsibilities.
What you'll be able to do
- Understand the key principles and processes involved in the effective management of an event.
- Manage the planning stages of an event, including resource allocation and scheduling.
- Manage an event, ensuring smooth operation and addressing any issues that arise.
- Follow up after an event, gathering feedback and evaluating its success.
Manage individuals' development in the workplace Real unit · City & Guilds Limited
This unit develops learners' ability to manage individual development through conducting performance appraisals, providing constructive feedback, and supporting learning via coaching and training opportunities.
What you'll be able to do
- Carry out performance appraisals fairly and objectively, providing constructive feedback and identifying areas for development.
- Support the learning and development of individual team members, providing coaching, mentoring, and access to relevant training opportunities.
Manage individuals’ performance Real unit · City & Guilds Limited
You'll understand causes of underperformance and support strategies to address it. The unit develops skills to set performance expectations, provide feedback, and apply disciplinary procedures where necessary.
What you'll be able to do
- Understand the management of underperformance in the workplace, including identifying causes, implementing support strategies, and following disciplinary procedures
- Manage individuals' performance in the workplace by setting clear expectations, providing regular feedback, and addressing performance issues promptly and fairly
Manage knowledge in an organisation Real unit · City & Guilds Limited
This unit provides knowledge of knowledge management principles and skills to identify, manage, and implement knowledge systems within organisations. You'll apply appropriate tools and techniques to enhance organisational knowledge sharing.
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Identify the specific types of knowledge that need to be managed effectively within an organisation
- Implement and manage knowledge effectively within an organisation, using appropriate tools and techniques
Manage personal and professional development Real unit · City & Guilds Limited
It teaches you to identify personal and professional development needs, create and fulfil development plans, and maintain their relevance in response to organisational objectives and personal career goals.
What you'll be able to do
- Accurately identify personal and professional development requirements, aligned with organisational objectives and individual career aspirations.
- Fulfil a personal and professional development plan, actively engaging in learning activities and reflecting on progress.
- Maintain the relevance of a personal and professional development plan, adapting it to changing circumstances and emerging opportunities.
Manage physical resources Real unit · City & Guilds Limited
You'll learn to identify, obtain, and manage physical resources required in a workplace. The unit includes assessing resource availability and condition, justifying needs, and ensuring efficient use according to organisational procedures.
What you'll be able to do
- Identify the need for physical resources within a specific work area or department.
- Obtain physical resources through appropriate channels, adhering to organisational procedures.
- Manage the use of physical resources effectively, ensuring they are used efficiently and maintained appropriately.
Manage redundancy and redeployment Real unit · City & Guilds Limited
You'll gain knowledge of redundancy and redeployment processes, including legal requirements and stages involved. The unit develops skills to manage redundancy and redeployment fairly and effectively within an organisation.
What you'll be able to do
- Understand the processes and legal requirements involved in the management of redundancy
- Understand the principles and practical considerations of redeployment within an organisation
- Manage a redundancy process in a fair and legally compliant manner
- Manage the redeployment of staff to suitable alternative roles
Manage team performance Real unit · City & Guilds Limited
You'll understand the principles of managing team performance, including setting clear goals, allocating work, assuring quality, and managing communication within a team. The unit develops skills to promote effective collabouration and achieve team objectives.
What you'll be able to do
- Understand the key principles of managing team performance effectively
- Understand the factors that contribute to successful team performance
- Allocate work to team members based on their skills and abilities
- Assure the quality of work produced by the team
- Manage communication channels within a team
- Promote effective communication amongst team members
Manage the impact of work activities on the environment Real unit · City & Guilds Limited
It teaches you to support environmentally-friendly working practices by organising activities to minimise environmental impact. You'll manage resource use and implement procedures to reduce waste and pollution in the workplace.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation
- Organise work activities to minimise their impact on the environment
- Manage the environmental impact of resource utilisation in the workplace
Negotiate in a business environment Real unit · City & Guilds Limited
This unit covers negotiation principles, including preparation, communication, and ethical behaviour. You'll learn to prepare for and conduct business negotiations to achieve mutually beneficial outcomes.
What you'll be able to do
- Understand the principles underpinning negotiation, including preparation, communication, and compromise
- Prepare for business negotiations by researching the other party, defining objectives, and developing strategies
- Carry out business negotiations by communicating effectively, building rapport, and reaching mutually beneficial agreements
Participate in a project Real unit · City & Guilds Limited
You'll understand project management principles and their role in project teams. The unit develops skills to contribute to project tasks, communicate progress, and support timely project delivery.
What you'll be able to do
- Understand the fundamental principles of project management, including planning, execution, and monitoring
- Support the delivery of a project by contributing to tasks, communicating effectively, and adhering to project timelines
Prepare for and support quality audits Real unit · City & Guilds Limited
This unit covers the principles of quality management and the role of quality audits within an organisation. You'll learn to prepare for and support quality audits by organising documentation and processes, and understanding the responsibilities of those involved.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare for quality audits, ensuring all necessary documentation and processes are in place
- Support quality audits by providing information and assistance to auditors
Principles of business Real unit · City & Guilds Limited
You'll explore the characteristics of various business market structures, factors influencing supply and demand, and the role of innovation and financial management. The unit covers budgeting, sales, and marketing principles to understand business growth and market dynamics.
What you'll be able to do
- Understand the characteristics and dynamics of different business markets
- Understand the importance of business innovation and growth strategies
- Understand the principles of financial management within a business context
- Understand the processes involved in business budgeting and financial planning
- Understand the key concepts and techniques of sales and marketing
Principles of leadership and management Real unit · City & Guilds Limited
You'll study principles of effective decision making, leadership styles, and management functions. The unit includes performance measurement techniques and the analysis of decision-making impacts within organisational leadership contexts.
What you'll be able to do
- Understand the principles of effective decision making, including gathering information, analysing options, and making informed choices.
- Understand different leadership styles and models and their impact on team performance and motivation.
- Understand the role, functions, and processes of management within an organisation, including planning, organising, leading, and controlling.
- Understand how to measure performance against set objectives and targets, and how to use performance data to drive improvement.
Principles of people management Real unit · City & Guilds Limited
This unit provides knowledge of workforce management principles, including recruitment, equality, diversity, inclusion, team dynamics, and performance management. You'll understand employment law, employee engagement, training, and reward systems within organisational contexts.
What you'll be able to do
- Understand the fundamental principles underpinning effective workforce management within an organisation.
- Understand the importance of equality of opportunity in the workplace and the benefits of diversity and inclusion.
- Understand the key elements of effective team building and how team dynamics impact performance.
- Understand the processes involved in performance management, including setting objectives, providing feedback, and conducting appraisals.
- Understand the importance of training and development for employees and the different methods available.
- Understand the role of reward and recognition in motivating employees and improving performance.
Procure products and/or services Real unit · City & Guilds Limited
It teaches you to identify procurement requirements, select appropriate suppliers, and purchase products or services in line with organisational procedures. It covers defining specifications and documenting procurement needs effectively.
What you'll be able to do
- Identify procurement requirements for specific products and/or services within a business context
- Select suitable suppliers based on pre-determined criteria such as cost, quality, and delivery times
- Buy products and/or services in accordance with organisational procedures and budgetary constraints
Promote equality, diversity and inclusion in the workplace Real unit · City & Guilds Limited
You'll explore organisational policies, legal frameworks, and personal responsibilities related to equality, diversity, and inclusion. The unit develops practical skills to support and promote these values within the workplace.
What you'll be able to do
- Understand the organisational policies and procedures related to equality, diversity and inclusion in the workplace.
- Understand the personal responsibilities and behaviours that promote equality, diversity and inclusion in the workplace.
- Support equality, diversity and inclusion in the workplace through practical actions.
Recruitment, selection and induction practice Real unit · City & Guilds Limited
This unit provides learners with an understanding of recruitment, selection, and induction principles and theories. You'll learn to recruit, select suitable candidates, and induct new employees in compliance with legal and ethical guidelines.
What you'll be able to do
- Understand the fundamental principles and recognised theories that underpin effective recruitment, selection, and induction practice within an organisation.
- Effectively recruit individuals into an organisation, adhering to legal and ethical guidelines.
- Select the most appropriate candidates for a specific role, using a range of selection methods.
- Induct new employees into an organisation, ensuring they are equipped with the necessary knowledge and resources to perform their role effectively.
Resolve customers’ complaints Real unit · City & Guilds Limited
You'll understand organisational procedures for handling customer complaints and develop skills to respond professionally. The unit emphasises effective communication, empathy, and resolution processes to address customer concerns.
What you'll be able to do
- Understand the processes involved in monitoring and resolving customers’ complaints, including relevant policies and procedures
- Deal with customers’ complaints in a professional and timely manner, aiming to achieve a satisfactory resolution
Resolve customers’ problems Real unit · City & Guilds Limited
You'll gain knowledge of processes for monitoring and resolving customer problems. The unit develops skills to identify appropriate solutions, communicate effectively, and adhere to organisational procedures when dealing with customer issues.
What you'll be able to do
- Understand the processes involved in monitoring customers’ problems and identifying appropriate resolutions.
- Effectively deal with customers’ problems in a professional and timely manner.
Review the quality of customer service Real unit · City & Guilds Limited
This unit covers reviewing the quality of customer service within an organisation, including planning measurement against standards and evaluating performance. You'll identify key elements of customer service and assess its impact on organisational success to inform improvement actions.
What you'll be able to do
- Understand how to review the quality of customer service within an organisation
- Plan the measurement of customer service against set standards
- Evaluate the quality of customer service and identify areas for improvement
Support remote or virtual teams Real unit · City & Guilds Limited
This unit equips learners to assess the support needs of remote or virtual teams, including communication requirements, technological resources, and the impact of remote working on team dynamics. You'll develop strategies to support and improve the performance of remote teams.
What you'll be able to do
- Assess the support needed by remote or virtual teams within an organisation.
- Support remote or virtual teams to achieve their objectives.
By email
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Encourage innovation in your area of responsibility
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 4 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 20 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Associate QMS Auditor
This role can lead to work as a senior QMS auditor or an ISO lead auditor, taking on more complex audits or managing an audit programme.
See the whole journeyStill deciding?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Buddy a colleague to develop their skillsChair and lead meetingsCollaborate with other departmentsConduct quality auditsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Gather, analyse and interpret customer feedback” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Buddy a colleague to develop their skills, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides learners with knowledge and skills to buddy a colleague, including planning and supporting work activities. Learners will understand the responsibilities of a buddy and strategies to overcome challenges in peer development.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.