Highfield QualificationsRQF Level 1

Highfield Level 1 Diploma In Personal Development for Employability (RQF)

Zavmo teaches it and the awarding body awards it. You practise each unit one-to-one, on your own real work.

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37 credits · 279 guided hours · Other Life Skills Qualification

How you’d get it

How you’d get this certificate

Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.

What each unit actually teaches you to do

Aerate turf by hand Real unit · Highfield Qualifications

You'll gain knowledge of the purpose and techniques for aerating turf by hand, including the selection and maintenance of appropriate tools. The unit emphasises safe and effective practice in turf aeration.

What you'll be able to do

Know the correct techniques for aerating turf by hand
Safely and effectively aerate turf by hand using appropriate tools and techniques

Alternatives to Paid Work Real unit · Highfield Qualifications

This unit introduces learners to alternatives to paid work such as volunteering and community involvement. You'll understand the benefits and challenges of these alternatives and how to transfer acquired skills and knowledge to other life areas.

What you'll be able to do

Understand different alternatives to paid work
Understand how to transfer the skills gained from alternatives to paid work to other areas of life
Understand how to transfer the qualities gained from alternatives to paid work to other areas of life
Understand how to transfer the knowledge gained from alternatives to paid work to other areas of life

An Introduction to Accounting Real unit · Highfield Qualifications

You'll be introduced to basic accounting principles, including applying mathematical skills in financial contexts, understanding accounting terminology, roles, communication, and IT tools used in accounting.

What you'll be able to do

Apply basic mathematical skills to solve problems in a financial context
Understand the terminology and language used in basic accounting practices
Understand the different roles and responsibilities of individuals working within an accounting environment
Understand how to communicate effectively with colleagues and clients in an accounting setting
Understand the advantages of using different IT programmes and software to support accounting tasks
Produce accurate and professional business documents relevant to accounting
Understand how to use common office equipment for accounting-related activities

Applying for a Job Real unit · Highfield Qualifications

You'll understand different methods of applying for jobs, including online applications and CVs. The unit teaches you to complete job application forms accurately and present information clearly and concisely.

What you'll be able to do

Understand different methods of applying for jobs, including online applications and CV submissions
Complete a job application form accurately and effectively

Assess soil texture and condition Real unit · Highfield Qualifications

You'll gain knowledge of methods to assess soil texture and condition, including practical techniques and the use of appropriate tools. The unit covers recording observations and identifying potential soil issues.

What you'll be able to do

Know the methods used to assess soil texture and condition
Assess soil texture and condition using appropriate methods

Assessing myself for a career Real unit · Highfield Qualifications

It teaches you to understand the skills and personal attributes that contribute to success in business. You'll evaluate their own skills and sector-specific competencies to inform career choices and plan for the development of skills and attributes.

What you'll be able to do

Understand how skills and personal attributes lead to national or international success in business, recognising the importance of factors such as communication, teamwork, and problem-solving.
Evaluate own skills and personal attributes to inform career choices, identifying strengths, weaknesses, and areas for development.
Audit own sector-specific skills relating to career choices, assessing competence in relevant technical and practical skills.
Plan the development of skills and personal attributes for a career, setting realistic goals and identifying appropriate training and development opportunities.

Assessing myself for a job Real unit · Highfield Qualifications

You'll assess their own skills and personal attributes against job requirements and plan development to enhance employability. The unit covers key workplace skills, attitudes, and sector-specific attributes necessary for success.

What you'll be able to do

Understand the skills and personal attributes needed for success at work in general.
Assess the level of own skills and personal attributes against the requirements of specific jobs.
Understand sector-specific skills and personal attributes that need to be developed for jobs in particular sectors.
Plan the development of skills and personal attributes to improve suitability for jobs.

Assessing myself for work Real unit · Highfield Qualifications

It teaches you to assess their own skills and personal attributes relevant to work. You'll identify areas for development and produce action plans to enhance their skills and attributes for specific job roles and career progression.

What you'll be able to do

Know what skills are needed for success in work
Know what personal attributes are needed for success in work
Assess own level of skills
Assess own level of personal attributes
Know skills that need to be developed for specific jobs
Know personal attributes that need to be developed for specific jobs
Produce an action plan to develop skills for a specific job
Produce an action plan to develop personal attributes for a specific job

Assist with harvesting and preparing crops Real unit · Highfield Qualifications

This unit covers assisting with the harvesting and preparation of crops, including identifying crop types and using appropriate tools and techniques. You'll learn to work safely under supervision while adhering to hygiene and quality standards.

What you'll be able to do

Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
Prepare harvested crops for storage or further processing, following hygiene and quality standards
Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment

Assist with potting up rooted cuttings, large seedlings or plugs by hand Real unit · Highfield Qualifications

This unit develops learners' skills in preparing for and potting rooted cuttings, large seedlings, or plugs by hand. You'll learn to select appropriate materials, handle plants carefully, provide aftercare, and maintain a clean and safe work area throughout the potting process.

What you'll be able to do

Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
Pot rooted cuttings, large seedlings or plugs by hand
Provide appropriate care for cuttings, seedlings or plugs immediately after potting
Clear up the work area and dispose of waste materials safely after potting

Assist with the Maintenance of Equipment Real unit · Highfield Qualifications

It teaches you to assist with equipment maintenance by preparing tools and materials, performing maintenance tasks under supervision, and adhering to health and safety requirements throughout the process.

What you'll be able to do

Assist with the preparation of equipment for maintenance, following instructions and procedures
Assist with the maintenance of equipment, under supervision and according to guidelines
Work safely when assisting with equipment maintenance, adhering to health and safety regulations

Assist with the movement of animals Real unit · Highfield Qualifications

You'll learn to assist safely with the movement of animals within defined environments and during loading and unloading for transport. The unit covers appropriate handling techniques, hazard identification, and safety precautions to ensure animal welfare and personal safety.

What you'll be able to do

Safely assist with moving animals from one place to another within a defined environment.
Safely assist with the loading and unloading of animals for transport, following given instructions.

Awareness of Equality and Diversity Real unit · Highfield Qualifications

You'll gain an understanding of equality and diversity concepts, including key definitions and forms of discrimination. The unit covers relevant UK legislation and the importance of promoting inclusive behaviour within organisations.

What you'll be able to do

Understand definitions and key concepts that are important regarding equality and diversity
Know the relevant legislation and regulations used in Equality and Diversity
Understand why Equality and Diversity is key in organisations and the benefits of promoting it

Being Responsible for Other People’s Money Real unit · Highfield Qualifications

This unit covers different methods of payment and their appropriate uses, emphasising the importance of handling other people’s money responsibly. You'll understand relevant procedures and develop skills to manage financial transactions accurately and securely.

What you'll be able to do

Identify different methods of payment and explain when each method could be used.
Explain the importance of handling other people’s money responsibly.
Identify procedures that might apply when responsible for other people’s money.
Handle financial transactions responsibly in a given context.

Building Working Relationships with Colleagues Real unit · Highfield Qualifications

You'll understand the importance of effective communication and positive behaviour in building working relationships with colleagues. The unit covers interactions with employers, managers, and peers to benefit the organisation.

What you'll be able to do

Know why it is important to get on well with colleagues.
Work with employers in the workplace.
Work with managers in the workplace.
Work with peers in the workplace.

Building Working Relationships with Customers Real unit · Highfield Qualifications

It teaches you to understand how employee interactions affect customer perceptions and the importance of following organisational protocols. You'll learn to interact positively and professionally with customers.

What you'll be able to do

Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
Understand why organisations normally have protocols and procedures for dealing with customers and clients
Interact positively and professionally with customers in line with given organisational protocols

Career Progression Real unit · Highfield Qualifications

You'll understand the concept and importance of career progression. The unit enables them to assess their own skills and qualities, identify potential career opportunities, and plan short-term goals to support their career development.

What you'll be able to do

Explain the concept of career progression and its importance.
Assess own skills and qualities in relation to potential career progression opportunities.
Plan short-term goals to support career progression.

Collect and prepare produce or plant material for transport Real unit · Highfield Qualifications

You'll gain knowledge and practical skills to collect and prepare produce or plant material for transport. The unit covers methods to avoid damage during collection, the importance of selecting suitable items, and techniques for cleaning, sorting, and packaging produce or plant material.

What you'll be able to do

Describe how to collect produce or plant material in preparation for transport
Describe how to prepare produce or plant material in preparation for transport
Collect and prepare produce or plant material in preparation for transport

Communicate effectively with customers Real unit · Highfield Qualifications

You'll learn to communicate effectively with customers using appropriate verbal and non-verbal techniques. The unit emphasises adapting communication styles to meet customer needs and preferences, alongside demonstrating active listening and understanding communication principles.

What you'll be able to do

Communicate effectively with customers using appropriate methods and techniques
Understand the principles of effective communication in customer service interactions

Communicate in a business environment Real unit · Highfield Qualifications

You'll learn to communicate effectively in a business environment, including planning communication, writing and verbal communication techniques, and understanding the role of feedback. The unit supports learners in delivering clear and appropriate business communications.

What you'll be able to do

Know the purpose of planning communication in a business environment
Understand how to communicate effectively in writing within a business context
Communicate verbally in a clear and professional manner
Understand the purpose of feedback in developing communication skills
Plan communication activities for different business scenarios
Communicate effectively in writing, using appropriate language and format
Communicate verbally, demonstrating active listening and clear articulation
Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection

Communicating Solutions to Others Real unit · Highfield Qualifications

You'll gain knowledge of problem-solving techniques and how to communicate solutions appropriately to different audiences. The unit includes adapting communication styles and reviewing personal performance in delivering solutions.

What you'll be able to do

Solve problems using appropriate techniques
Communicate the solution appropriately to others, considering their understanding and needs
Communicate the solution appropriately to others, using clear and concise language
Review own performance in communicating solutions, identifying areas for improvement

Communication Methods Real unit · Highfield Qualifications

This unit introduces learners to various communication methods and models used in customer service. You'll explore effective communication techniques across different channels, including face-to-face, telephone, and internet-based interactions, to enhance customer satisfaction.

What you'll be able to do

Understand different methods of communication and their applications
Understand how different methods of communication support customer service
Understand different communication models and their principles
Understand ways to communicate effectively with customers over the internet using various tools
Understand ways to communicate effectively with customers face-to-face using appropriate techniques
Understand ways to communicate effectively with customers over the phone using professional etiquette

Complaint Resolution Real unit · Highfield Qualifications

You'll understand effective complaint resolution techniques, including handling complaints on social media and recognising signs of escalation. The unit covers skills and methods to resolve complaints professionally and maintain positive customer relationships.

What you'll be able to do

Understand the differences between handling complaints and resolving complaints effectively
Understand how to deal with complaints on social media platforms professionally
Know the signs of complaint intensification to prevent escalation
Know methods of avoidance to de-escalate potentially intensifying complaints
Know the skills that can be used to resolve complaints effectively
Know the attributes that can be used to resolve complaints effectively
Know the techniques that can be used to resolve complaints effectively

Completing a job application form Real unit · Highfield Qualifications

You'll be able to complete a simple job application form accurately and professionally. The unit covers providing relevant information, presenting it clearly and legibly, and proofreading to ensure the application is error-free.

What you'll be able to do

Accurately complete a simple job application form.

Completing an Application Form Real unit · Highfield Qualifications

You'll gain knowledge of the information typically required on application forms, such as personal details, qualifications, experience, and references. The unit teaches you to accurately complete application forms, ensuring clarity and completeness.

What you'll be able to do

Know the information required when completing an application form, including personal details, qualifications, experience, and references
Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner

Construct a composter Real unit · Highfield Qualifications

You'll develop the skills to construct a composter by identifying required tools and materials, following instructions or plans, and practising safe working methods. The unit also covers checking the completed composter to ensure it meets specified requirements.

What you'll be able to do

Construct a composter according to given instructions or plans

Contributing to Meetings Real unit · Highfield Qualifications

This unit provides knowledge of meeting types, structures, and participant roles. You'll learn to contribute to discussions, manage common meeting problems, and take responsibility for agenda items effectively.

What you'll be able to do

Know the key aspects of meetings, including their purpose and structure
Know solutions to common meeting problems, such as poor timekeeping and lack of participation
Contribute effectively to the discussion at a meeting, expressing own views clearly and respectfully
Take responsibility for an agenda item at a meeting, preparing and presenting information as required

Creating First Impressions Real unit · Highfield Qualifications

You'll explore factors influencing customers’ first impressions in business contexts. The unit covers how to create positive impressions through appearance, body language, tone of voice, and communication style.

What you'll be able to do

Understand the various factors that can influence a customer's first impressions in a business context
Create a positive first impression when interacting with customers

Customer Feedback Real unit · Highfield Qualifications

You'll understand the importance of collecting customer feedback, how it can be used to identify business strengths and areas for improvement, and its role in informing future planning and enhancing customer satisfaction.

What you'll be able to do

Know why collecting customer feedback is important for business improvement and customer satisfaction
Understand how customer feedback can be analysed and used to improve products, services, and customer experience
Know how customer feedback can influence future planning and strategic decision-making within an organisation

Deal with customers face to face Real unit · Highfield Qualifications

This unit develops learners' skills in communicating effectively with customers face to face. It covers adapting communication styles, using positive body language, active listening, and maintaining rapport to meet customer needs.

What you'll be able to do

Communicate effectively with customers in face-to-face interactions
Improve rapport with customers through the effective use of body language
Understand the key principles of dealing with customers face to face in a professional manner

Dealing with Payments Real unit · Highfield Qualifications

You'll gain knowledge of setting up and operating a payment point, including preparing equipment and processing various payment types. The unit also covers recognising and resolving common issues that may occur during payment transactions.

What you'll be able to do

Set up a payment point in preparation for service
Operate a payment point efficiently and accurately
Know the potential problems that may occur at a payment point and how to address them

Dealing with Problems in daily life Real unit · Highfield Qualifications

You'll develop awareness of recognising straightforward problems encountered in daily life and apply strategies to tackle them. The unit includes evaluating the effectiveness of problem-solving approaches to improve personal coping skills.

What you'll be able to do

Demonstrate an awareness of how to recognise straightforward problems in daily life
Tackle straightforward problems using appropriate strategies

Delivery of effective customer service Real unit · Highfield Qualifications

You'll study the principles of customer service, including how customer needs and expectations are formed. The unit covers professional responses to problems and complaints, and the interpersonal and teamwork skills required in customer service environments.

What you'll be able to do

Describe the principles of customer service and their application
Understand how customer needs and expectations are formed and influenced
Understand principles of responding to customers’ problems or complaints in a professional manner
Identify the interpersonal and team working skills required in the customer service environment
Identify the legislation which supports the customer service process and its impact

Determine soil pH with colour indicator test kit under supervision Real unit · Highfield Qualifications

This unit provides learners with the knowledge and skills to determine soil pH using a colour indicator test kit under supervision. You'll understand the purpose, process, and equipment involved, and be able to conduct tests and record results accurately.

What you'll be able to do

Describe the process of determining soil pH using a colour indicator test kit
Determine soil pH using a colour indicator test kit under supervision

Developing Personal Presentation Skills for the Workplace Real unit · Highfield Qualifications

You'll develop knowledge of personal presentation in the workplace and demonstrate appropriate dress, grooming, communication, and body language. The unit emphasises the importance of professional appearance and behaviour in a workplace setting.

What you'll be able to do

Know about personal presentation for the workplace
Present self appropriately for the workplace

Developing Personal Skills for Leadership Real unit · Highfield Qualifications

You'll study the main features of leadership, decision-making processes, and how to give instructions and feedback within a group. The unit develops skills necessary for effective leadership and team management.

What you'll be able to do

Know about the main features of leadership, including different leadership styles and their impact
Make decisions effectively, considering relevant information and potential consequences
Give clear and concise instructions to members of a group, ensuring understanding and compliance
Give and receive constructive feedback about a task or activity, promoting improvement and development

Developing effective communication skills for the workplace Real unit · Highfield Qualifications

This unit equips learners with effective communication skills for the workplace, covering verbal, non-verbal, and written methods. You'll understand the benefits of clear communication and demonstrate skills to interact effectively with colleagues, supervisors, and customers.

What you'll be able to do

Explain the importance of effective communication in the workplace.
Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
Explain how to communicate effectively with colleagues, supervisors, and customers.
Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
Use active listening skills to understand the needs and perspectives of others.
Adapt communication style to suit different situations and audiences.

Developing time-management skills for the workplace Real unit · Highfield Qualifications

This unit provides learners with an understanding of the importance of time-management skills in the workplace. You'll develop abilities to prioritise tasks, apply various time-management techniques, and complete work within deadlines to achieve objectives.

What you'll be able to do

Understand the importance of effective time-management skills for success in the workplace.
Effectively use time-management skills to complete tasks within given deadlines.

Effective Teamwork Real unit · Highfield Qualifications

It teaches you to organise their own work within a team, support team activities, and contribute to personal learning and development. It covers task planning, time management, information sharing, and collabouration skills.

What you'll be able to do

Describe how to organise their own work effectively within a team environment.
Explain how to support the work of a team through collaboration and communication.
Describe how to contribute to their own learning and development through reflection and feedback.

Effectiveness at Work Real unit · Highfield Qualifications

You'll understand effective workplace behaviour, including communication, teamwork, and professionalism. The unit requires learners to demonstrate these behaviours in practice and evaluate their own performance to identify areas for development.

What you'll be able to do

Understand effective workplace behaviour, including communication, teamwork and professionalism
Demonstrate effective working practice by applying relevant skills and knowledge in a workplace setting
Evaluate their own practice to identify areas for improvement and development

Expectations of working in a customer service role Real unit · Highfield Qualifications

This unit provides learners with an understanding of the expectations in customer service roles, focusing on punctuality, professional presentation, and the impact of shift patterns. You'll explore how these factors affect service delivery and workplace relationships.

What you'll be able to do

Explain the importance of punctuality and time keeping in a customer service role.
Describe the correct way to dress and present themselves professionally in a customer service role.
Explain the impact and importance of shift patterns on personal life and customer service delivery.

Follow the rules to deliver customer service Real unit · Highfield Qualifications

It teaches you to follow their organisation's customer service practices and procedures, including handling inquiries and complaints. You'll understand relevant rules and regulations to ensure compliant and effective service delivery.

What you'll be able to do

Follow their organisation’s established customer service practices and procedures consistently
Follow the rules and regulations relevant to delivering customer service effectively and legally

Food Safety Awareness for Catering Real unit · Highfield Qualifications

This unit provides knowledge of personal hygiene and cleanliness requirements in a catering environment. You'll understand their responsibilities for food safety and procedures to maintain hygienic work areas and prevent contamination.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
Understand personal responsibilities for food safety and how to keep food safe in a catering environment

Food Safety Awareness for Manufacturing Real unit · Highfield Qualifications

You'll gain knowledge of personal hygiene and cleanliness in food manufacturing environments. This unit covers personal responsibilities for food safety and procedures to prevent contamination and ensure hygienic work areas.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment

Food Safety Awareness in Catering Real unit · Highfield Qualifications

This unit covers personal responsibilities for food safety in catering, emphasising personal hygiene and maintaining clean work areas. You'll understand how to keep food safe to prevent contamination and comply with relevant legislation and guidelines.

What you'll be able to do

Understand personal responsibilities for food safety in a catering environment
Understand the importance of personal hygiene in a catering environment
Understand the importance of keeping work areas clean and hygienic in a catering environment
Understand how to keep food safe in a catering environment

Food Safety Awareness in Manufacturing Real unit · Highfield Qualifications

You'll understand their personal responsibilities for food safety within a food manufacturing environment. The unit emphasises the importance of personal hygiene, maintaining clean work areas, and following procedures to prevent food contamination and hazards.

What you'll be able to do

Understand personal responsibilities for maintaining food safety within a food manufacturing environment.
Understand the importance of adhering to personal hygiene standards within a food manufacturing environment.
Understand the importance of maintaining clean and hygienic work areas within a food manufacturing environment.
Understand the procedures for keeping food safe from contamination and spoilage within a food manufacturing environment.

Giving Customers a Positive Impression Real unit · Highfield Qualifications

This unit covers methods for establishing positive customer relationships and the importance of customer service standards and procedures. You'll learn to communicate effectively and build rapport with customers.

What you'll be able to do

Establish positive relationships with customers to enhance their experience
Understand why organisations have standards and procedures for customer service
Communicate information clearly and effectively to customers

Health and Safety for the cleaning and support services industry Real unit · Highfield Qualifications

This unit covers health and safety legislation relevant to the Cleaning and Support Services industry. You'll understand safe working practices, risk control measures, and the consequences of non-compliance to ensure a safe working environment.

What you'll be able to do

Understand the health and safety legislation which applies specifically to the Cleaning and Support Services industry
Understand how to work in a safe manner, adhering to relevant procedures and guidelines
Understand how to control risks in the workplace, implementing appropriate control measures

Health and Safety within the Workplace Real unit · Highfield Qualifications

You'll explore roles and duties related to health, safety, and welfare in the workplace, including relevant legislation. The unit covers risk assessment processes and procedures for responding to accidents, near misses, and ill-health.

What you'll be able to do

Understand the roles and duties of employers and employees for health, safety and welfare in the workplace, according to relevant legislation and organisational policies.
Understand the process of risk assessment, including hazard identification, risk evaluation, and control measure implementation.
Understand how risk assessments improve health and safety at work by reducing the likelihood and severity of accidents and ill-health.
Know the procedures for responding to accidents, near misses and ill-health in the workplace, including reporting, first aid, and investigation.

IT Security for Users Real unit · Highfield Qualifications

It teaches you to identify common IT security risks and apply methods to minimise them, including password management and secure data handling. You'll also understand procedures for reporting security breaches.

What you'll be able to do

Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling

IT User Fundamentals Real unit · Highfield Qualifications

This unit equips learners with fundamental IT skills to use hardware and software effectively. You'll organise, store, and retrieve information efficiently, follow safety and security practices, and perform routine maintenance and problem-solving on IT systems.

What you'll be able to do

Use IT systems effectively to meet identified needs.
Organise, store and retrieve information efficiently using IT systems.
Follow and understand the need for safety and security practices when using IT systems.
Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.

Interview Skills Real unit · Highfield Qualifications

This unit prepares learners to participate effectively in interviews by researching companies and roles, anticipating and responding to questions, and assessing their own performance to identify areas for improvement.

What you'll be able to do

Prepare to be interviewed by researching the company and role.
Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
Respond to questions in an interview clearly and concisely.
Respond to questions in an interview using appropriate language and tone.
Assess own performance in an interview by reflecting on strengths and weaknesses.
Assess own performance in an interview by identifying areas for improvement.

Introduction to duty of care in health, social care or children’s and young people’s settings Real unit · Highfield Qualifications

This unit introduces the concept of duty of care in health, social care, or children’s and young people’s settings. You'll understand its implications, recognise potential conflicts with individual rights, identify breaches, and know how to respond to complaints and access support.

What you'll be able to do

Understand the implications of duty of care in health, social care or children’s and young people’s settings
Understand the support available for addressing dilemmas that may arise in relation to duty of care
Respond appropriately to complaints in health, social care or children’s and young people’s settings

Investigating Rights and Responsibilities at Work Real unit · Highfield Qualifications

It teaches you to identify employee rights and responsibilities in the workplace. It includes understanding how legislation and policies support these rights and describes employer responsibilities in maintaining a safe and fair working environment.

What you'll be able to do

Identify employee ‘rights’ and ‘responsibilities’ in a place of work
Explain how the rights of individuals are supported in a place of work
Describe the responsibilities of employers in a place of work

Job searching Real unit · Highfield Qualifications

You'll gain knowledge of various resources for finding job vacancies, including online job boards, newspapers, magazines, and recruitment agencies. The unit develops skills to search effectively for suitable job roles based on individual skills and experience.

What you'll be able to do

Know where to find information on job vacancies using different resources
Search for suitable job roles based on personal skills and experience
Search for job vacancies using appropriate methods

Keeping yourself and others safe from COVID-19 Real unit · Highfield Qualifications

This unit provides learners with knowledge of Coronavirus and COVID-19, including their characteristics and effects on the body. You'll understand recommended hygiene practices and social distancing measures to protect themselves and others.

What you'll be able to do

Know the characteristics of Coronavirus and COVID-19
Know how COVID-19 can affect the body
Protect yourself and others from COVID-19

Lay paving blocks on sand Real unit · Highfield Qualifications

You'll gain knowledge and practical skills to lay paving blocks on sand, including preparing the area, using appropriate tools and equipment, and following correct procedures. The unit emphasises safety and achieving a specified pattern and level.

What you'll be able to do

Know the correct procedures for laying paving blocks on sand.
Prepare the area for laying paving blocks.
Lay paving blocks on sand to a specified pattern and level.
Check the finished paving block surface for accuracy and stability.

Learning from More Experienced People Real unit · Highfield Qualifications

You'll explore situations where they interact with more experienced people and understand how to learn from their effective work practices. The unit covers strategies to improve personal performance through observation and guidance.

What you'll be able to do

Know about situations where they might interact with more experienced people in the workplace or other settings.
Know ways in which more experienced people work effectively, including strategies and techniques.
Improve performance by learning from those who have more experience, applying their knowledge and skills.

Learning from Work Placement Real unit · Highfield Qualifications

It teaches you to reflect on their work placement experiences, identifying key learning points and areas for improvement. You'll analyse task performance and use insights gained to set short-term goals for personal and professional development.

What you'll be able to do

Reflect on what has been learned from the work placement experience
Identify how tasks undertaken during the work placement could be undertaken differently or improved
Use learning from the work placement to set short-term goals for personal and professional development

Learning to be financially aware Real unit · Highfield Qualifications

You'll develop financial awareness, including how money is used in daily life and knowledge of UK state financial benefits. The unit includes skills to plan personal spending, understand financial documents, carry out transactions, and recognise the consequences of debt.

What you'll be able to do

Know how money is used in everyday life
Know about United Kingdom (UK) state financial benefits available to individuals
Plan personal spending for a week, taking into account income and expenses
Understand the information presented in common financial documents
Carry out basic financial transactions, such as paying bills
Know the potential consequences of getting into debt

Learning to be financially capable Real unit · Highfield Qualifications

This unit provides learners with an understanding of financial capability, including managing personal finances and understanding financial documents. You'll plan personal spending, carry out financial transactions, and recognise the consequences of debt and available state financial benefits.

What you'll be able to do

Explain the different ways money is used in everyday life.
Identify the different types of United Kingdom (UK) state financial benefits available.
Plan personal spending for a week, taking into account income and expenses.
Interpret information presented in financial documents, such as bank statements and payslips.
Carry out common financial transactions, such as paying bills and withdrawing cash.
Explain the potential consequences of getting into debt, including interest charges and legal action.

Learning with Colleagues and Other Learners Real unit · Highfield Qualifications

It teaches you to identify formal and informal learning situations and understand different learning styles. You'll practise effective communication and active listening with colleagues or other learners and record their learning progress accurately.

What you'll be able to do

Identify situations where learning can take place, both formally and informally.
Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
Recognise that people have preferred individual learning styles and that these can impact on learning.
Accurately record progress in learning activities, using appropriate methods.

Legislation and Regulation in the Customer Service Environment Real unit · Highfield Qualifications

You'll identify key legislation and regulations relevant to customer service environments and understand their impact on service delivery. The unit covers compliance requirements, data protection, and consumer rights to ensure ethical and lawful customer interactions.

What you'll be able to do

Identify the key legislation and regulations that are relevant to a customer service environment.
Explain how legislation and regulations impact customer service practices and customer rights.

Listening Techniques Real unit · Highfield Qualifications

You'll develop knowledge of active listening techniques and their application in customer interactions. The unit covers how to listen attentively, show empathy, provide feedback, and identify customer needs to support effective communication and problem resolution.

What you'll be able to do

Understand active listening techniques, including paying attention, showing empathy, and providing feedback
Listen to customers effectively, to understand their needs and resolve their issues

Maintain hand tools Real unit · Highfield Qualifications

This unit covers the maintenance of hand tools, including identifying key components and understanding safety implications. You'll develop practical skills to clean, sharpen, and store hand tools to ensure safe and effective use.

What you'll be able to do

Maintain hand tools to ensure they are safe and effective
Maintain hand tools in good working order

Make and receive telephone calls Real unit · Highfield Qualifications

This unit develops learners' ability to make and receive telephone calls professionally. You'll understand telephone protocols and etiquette, use appropriate language and tone, and manage call transfers effectively.

What you'll be able to do

Understand how to make telephone calls using appropriate protocols and etiquette
Understand how to receive and transfer telephone calls efficiently and accurately
Make telephone calls clearly and professionally
Receive telephone calls and transfer them appropriately

Making Conversation and Building Rapport Real unit · Highfield Qualifications

You'll understand the importance of building rapport with customers in a professional context. The unit covers verbal and non-verbal communication techniques and the use of questioning to enhance customer satisfaction.

What you'll be able to do

Understand the importance of building rapport with customers in a professional setting
Know ways to build rapport with customers through effective communication
Use suitable questioning techniques when making conversation with customers

Making Informed Career and Progression Choices Real unit · Highfield Qualifications

You'll explore factors influencing career choices and the impact of personal values and education on career paths. The unit includes making informed decisions, preparing for careers guidance interviews, and reviewing individual learning plans.

What you'll be able to do

Know influences on career choices
Understand how to make career choices
Prepare for a careers guidance interview
Review individual learning plan to reflect career choices
Review individual learning plan to reflect progression choices

Managing Your Health at Work Real unit · Highfield Qualifications

You'll understand their role in maintaining good health at work, including recognising workplace hazards and reporting health concerns. The unit also covers employer-provided health services and sources of support to promote workforce wellbeing.

What you'll be able to do

Understand the employee’s role in maintaining good health at work
Know the services employers can provide to maintain the health of the workforce
Know sources of help to ensure good health at work

Managing Your Own Money Real unit · Highfield Qualifications

This unit equips learners with the ability to manage personal finances by comparing income and expenditure, understanding saving methods, and recognising the implications of borrowing. You'll calculate financial balances and explore strategies for effective money management.

What you'll be able to do

Compare personal income with expenditure to determine financial status
Describe methods for saving money effectively
Understand the implications of borrowing money, including interest and repayment terms

Managing conflict in the workplace when dealing with customers, service users or the public Real unit · Highfield Qualifications

You'll develop knowledge of communication techniques and factors influencing human responses in conflict situations. The unit covers risk assessment and strategies to communicate effectively and de-escalate conflict when dealing with customers, service users, or the public.

What you'll be able to do

Know how communication techniques can be used to solve problems and reduce the likelihood of conflict escalating
Know the factors that influence human responses in conflict situations, including emotional and psychological factors
Assess and reduce risks in conflict situations, considering the safety of all parties involved
Communicate effectively and de-escalate conflict in emotive situations, using appropriate verbal and non-verbal communication skills
Know good practice to follow after conflict situations, including reporting, debriefing, and support for those affected

Manual handling safety at work Real unit · Highfield Qualifications

You'll gain knowledge of safe manual handling practices, including legal requirements, risk assessments, and the use of equipment. The unit teaches you to apply principles of safe manual handling to reduce workplace injuries and improve health and safety.

What you'll be able to do

Understand the reasons for safe manual handling practices in the workplace
Understand how manual handling risk assessments contribute to improving health and safety and reducing the risk of injury
Understand the principles, types of equipment, and testing requirements associated with manual handling safety
Apply safe manual handling principles in practical situations

Mix mortar or concrete Real unit · Highfield Qualifications

This unit provides learners with knowledge of mixing mortar or concrete according to specified ratios and safety guidelines. You'll be able to mix materials to the correct consistency, understanding the importance of accuracy and safety.

What you'll be able to do

Mix mortar or concrete according to specified ratios and safety guidelines.
Mix mortar or concrete to the correct consistency for the intended application.

Moving people safely Real unit · Highfield Qualifications

This unit provides knowledge of safely moving people, respecting their dignity, and understanding health and safety risks. You'll learn about personal handling plans, risk assessments, and the use of equipment to reduce injury risks.

What you'll be able to do

Understand the personal safety, health, and dignity issues relating to the movement of a person by others
Understand how a personal handling plan and risk assessment reduce the risk of injury to everyone involved in moving a person
Understand the principles, types of equipment, and testing requirements associated with moving people safely
Apply safe principles when moving a person, following the personal handling plan and risk assessment

Personal Behaviour for Success Real unit · Highfield Qualifications

This unit explores how personal experiences, emotions, and environment influence behaviour. You'll understand the impact of organisational and social codes of behaviour, apply strategies to manage their own behaviour effectively, and recognise its effect on personal success.

What you'll be able to do

Explain how different factors can affect behaviour in various situations.
Describe how different codes of behaviour influence behaviour in different situations.
Identify strategies to use to manage behaviour in different situations.
Manage own behaviour effectively in given situations.
Explain how personal behaviour affects personal success.

Personal Development within Customer Service Real unit · Highfield Qualifications

This unit provides learners with methods to gather feedback on their customer service performance, identify learning activities for skill development, and understand the benefits of continuous personal development.

What you'll be able to do

Know the various methods and techniques used to gather feedback on own performance in a customer service role
Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service

Personal Presentation for the Workplace Real unit · Highfield Qualifications

You'll identify and understand the requirements for personal presentation in various workplace settings. The unit explores differences across workplace types and teaches you to demonstrate appropriate personal presentation skills, including hygiene and dress code.

What you'll be able to do

Identify the requirements for personal presentation in the workplace.
Explain how requirements for personal presentation vary across different types of workplace.
Present self appropriately for the workplace.

Personal presentation and hygiene at work Real unit · Highfield Qualifications

This unit covers the requirements for personal presentation and hygiene in the workplace. You'll understand how these requirements vary across different workplace environments and develop the skills to present themselves appropriately while recognising the importance of maintaining personal hygiene.

What you'll be able to do

Know the specific requirements for personal presentation in a workplace setting
Understand how requirements for personal presentation can vary across different types of workplace environments
Present oneself appropriately for the workplace
Understand the importance of maintaining personal hygiene for the workplace

Planning an Enterprise Activity Real unit · Highfield Qualifications

This unit covers planning an enterprise activity, including selecting a suitable activity, identifying necessary roles and skills, understanding costs, and choosing appropriate promotional techniques. You'll develop the ability to organise and prepare for enterprise initiatives effectively.

What you'll be able to do

Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
Know appropriate promotional techniques, including advertising, social media, and public relations

Planning for and learning from a job interview Real unit · Highfield Qualifications

You'll learn to plan for and reflect on job interviews. The unit covers organising personal arrangements, researching job roles and companies, preparing questions and answers, effective communication during interviews, and self-evaluation for improvement.

What you'll be able to do

Organise personal arrangements in preparation for a specific job interview
Research information about a specific job offered for interview
Prepare questions and answers in anticipation of a specific job interview
Communicate effectively during a specific job interview
Reflect on performance following a specific job interview to identify areas for improvement

Planning for and reflecting on a job interview Real unit · Highfield Qualifications

It teaches you to plan and prepare for a job interview by organising travel, attire, and documents. You'll research the organisation, prepare relevant questions, apply interview techniques, and reflect on their performance and outcomes.

What you'll be able to do

Plan the necessary arrangements for attending a job interview for a specific job role.
Research a specific organisation prior to attending a job interview.
Prepare relevant questions, including those requiring extended responses, to ask during a specific job interview.
Apply appropriate interview techniques during a specific job interview.
Reflect on performance and outcomes following a specific job interview.
Plan improvements to interview techniques for future job interviews.

Planting and staking a tree Real unit · Highfield Qualifications

This unit covers preparing a site, planting and staking a tree, providing immediate aftercare, and clearing the work area. You'll develop safe and effective practical skills in tree planting and maintenance.

What you'll be able to do

Prepare the planting site and necessary materials for planting a tree
Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
Clear the work area and dispose of waste materials responsibly after planting and staking a tree

Positive Attitudes and Behaviours at Work Real unit · Highfield Qualifications

You'll explore the significance of positive attitudes and behaviours at work. The unit focuses on demonstrating such behaviours, understanding their impact on team performance and relationships, and assessing personal attitudes to support professional development.

What you'll be able to do

Understand the importance of demonstrating positive attitudes at work
Understand the importance of demonstrating positive behaviours at work
Demonstrate a range of positive attitudes in the workplace
Demonstrate a range of positive behaviours in the workplace
Assess own attitudes in the workplace
Assess own behaviours in the workplace

Practising Leadership Skills with Others Real unit · Highfield Qualifications

This unit covers the principles of effective group leadership, including leadership styles, communication, and delegation. You'll demonstrate leadership skills in group activities and evaluate their own performance to identify strengths and areas for development.

What you'll be able to do

Understand the key principles of leading a group activity effectively.
Demonstrate effective leadership skills when working with others in a group setting.
Evaluate their own leadership performance, identifying strengths and areas for development.

Preparation and Clearing of Service Areas Real unit · Highfield Qualifications

You'll gain knowledge and skills to prepare and clear service areas and equipment for food and drink service. The unit covers maintaining customer areas to required standards and cleaning and storing glassware appropriately after service.

What you'll be able to do

Prepare service areas and equipment effectively for food and drink service
Prepare customer areas to a suitable standard for food and drink service
Clear food and drink service areas efficiently after service
Clean and store glassware correctly, maintaining hygiene standards

Preparation for work Real unit · Highfield Qualifications

This unit covers the skills and qualities essential for working life and teaches you to investigate personal career opportunities. You'll identify workplace skills and qualities, understand their importance, and explore how their own skills and interests align with potential careers.

What you'll be able to do

Understand the skills and qualities needed for working life
Investigate personal career opportunities

Preparing for Work Placement Real unit · Highfield Qualifications

This unit prepares learners for work placements by providing knowledge of the organisation's mission, values, products, and expectations. You'll set relevant goals and understand dress codes, health and safety, and performance standards for their placement.

What you'll be able to do

Know the company or organisation where the work placement is planned, including its mission and values
Know the information needed before starting the work placement, such as dress code and health and safety procedures
Know what the company or organisation expects of the learner during the work placement, including attendance and performance standards
Set goals relating to the work placement, identifying specific skills and knowledge to be developed

Preparing for an Interview Real unit · Highfield Qualifications

You'll learn to prepare effectively for an interview by researching job and organisation information, planning travel arrangements, and preparing answers to common interview questions. The unit supports learners to attend interviews with confidence.

What you'll be able to do

Identify the information required to prepare effectively for an interview.
Prepare appropriate responses to potential interview questions.
Plan travel arrangements for attending an interview.

Presenting personal information for the workplace Real unit · Highfield Qualifications

This unit covers the importance of providing accurate personal information in workplace contexts, including recruitment and emergency contacts. You'll understand risks related to personal data and develop communication skills to accurately share personal information via telephone and produce relevant documents.

What you'll be able to do

Understand the importance of providing accurate and relevant personal information in relation to various workplace situations, such as recruitment, training, and emergency contact details.
Understand the risks associated with sharing personal information in the workplace, including data breaches, identity theft, and discrimination.
Use effective communication skills to accurately provide own personal information in telephone calls, ensuring clarity, conciseness, and professionalism.
Produce documents requiring personal information in relation to work situations, such as application forms, expense claims, and absence reports, ensuring accuracy and completeness.
Present personal information on a curriculum vitae (CV) in relation to an employment opportunity, highlighting relevant skills, experience, and qualifications.
Present, in different formats, evidence of own personal achievements, in relation to future employment, such as portfolios, presentations, and testimonials.
Reflect on written and verbal skills used when presenting personal information, identifying strengths and areas for development.

Preventing underage sales in retail and licensed premises Real unit · Highfield Qualifications

This unit covers current legislation and legal responsibilities related to the sale and purchase of age-restricted products. You'll learn methods to prevent unlawful sales in retail and licenced premises and understand associated penalties.

What you'll be able to do

Know the current legislation relating to the sale and purchase of age-restricted products.
Prevent unlawful sales of age-restricted products.
Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to retail environments.
Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to licensed hospitality environments.

Principles of Cleaning Drink Dispense Lines Real unit · Highfield Qualifications

This unit provides knowledge of the correct procedures for cleaning drink dispense lines to maintain hygiene and quality standards. You'll learn safe handling of cleaning agents and equipment to ensure compliance with cleanliness requirements.

What you'll be able to do

Know the correct procedures for cleaning drink dispense lines to meet the required standards
Safely handle and use cleaning agents when cleaning drink dispense lines
Safely operate equipment used in the cleaning of drink dispense lines

Principles of Customer Service Real unit · Highfield Qualifications

This unit introduces the principles of customer service, covering how to deliver good service in various situations and the importance of meeting customer needs. You'll explore communication methods and learn how to handle customer queries, problems, and complaints effectively.

What you'll be able to do

Deliver good customer service in a variety of situations
Know different communication methods used in customer service
Provide good customer service in line with organisational procedures and policies
Effectively deal with customer queries in a professional manner
Effectively deal with customer problems and complaints, following organisational guidelines

Principles of Customer Service in Hospitality Leisure Travel and Tourism Real unit · Highfield Qualifications

You'll understand the principles of customer service within hospitality, leisure, travel, and tourism industries. The unit examines the impact of excellent service on organisational reputation and profitability, and the role of individuals in service delivery.

What you'll be able to do

Understand the importance to the organisation of providing excellent customer service in the hospitality, leisure, travel and tourism industries, and the impact on its reputation and profitability.
Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries, including communication skills and problem-solving.
Understand the importance of identifying and meeting customers’ needs and expectations in the hospitality, leisure, travel and tourism industries, and how to exceed them.

Principles of Fire Safety Real unit · Highfield Qualifications

This unit provides an understanding of fire hazards and risks in the workplace, including common ignition sources and flammable materials. You'll learn how fire risks are controlled through safety equipment and procedures, and the potential consequences of workplace fires.

What you'll be able to do

Understand the hazards and risks associated with fire in the workplace, including sources of ignition, flammable materials, and potential consequences.
Understand how fire risk is controlled in the workplace through preventative measures, such as fire safety equipment, emergency procedures, and staff training.

Principles of Fire Safety Awareness Real unit · Highfield Qualifications

You'll understand common fire hazards and risks in the workplace and how different materials contribute to fire risk. The unit covers fire risk control measures and preventative actions to maintain a safe working environment.

What you'll be able to do

Understand the hazards associated with fire in the workplace
Understand the risks associated with fire in the workplace
Understand how fire risk is controlled in the workplace through preventative measures

Principles of Food Safety for Catering Real unit · Highfield Qualifications

This unit provides learners with an understanding of food safety principles in catering, emphasising personal hygiene, cleanliness of work areas, and safe handling of food products. You'll learn techniques to prevent contamination and maintain food safety standards.

What you'll be able to do

Understand the importance of food handlers keeping themselves clean and hygienic.
Understand the importance of maintaining clean and hygienic work areas.
Understand the importance of keeping food products safe.

Principles of Food Safety for Manufacturing Real unit · Highfield Qualifications

This unit provides knowledge on maintaining personal and workplace hygiene in food manufacturing. You'll understand procedures to keep food products safe by preventing contamination and following cleaning and sanitising protocols.

What you'll be able to do

Understand the importance of food handlers keeping themselves clean and hygienic
Understand the importance of keeping work areas clean and hygienic
Understand the importance of keeping food products safe

Principles of Food Safety in Catering Real unit · Highfield Qualifications

You'll understand the principles of food safety in catering, focusing on personal responsibility, hygiene, and maintaining clean work areas. The unit highlights the importance of keeping food products safe and complying with food safety standards and legislation.

What you'll be able to do

Understand how individuals can take personal responsibility for ensuring food safety in a catering environment.
Understand the importance of food handlers maintaining high standards of personal cleanliness and hygiene.
Understand the importance of maintaining clean and hygienic work areas in a catering environment.
Identify the importance of keeping food products safe from contamination and spoilage.

Principles of Food Safety in Manufacturing Real unit · Highfield Qualifications

You'll understand personal responsibility for food safety in manufacturing, including personal hygiene, maintaining clean work areas, and preventing contamination and spoilage of food products.

What you'll be able to do

Understand how individuals can take personal responsibility for food safety in a manufacturing environment
Understand the importance of food handlers keeping themselves clean and hygienic to prevent contamination
Understand the importance of maintaining clean and hygienic work areas in food manufacturing
Identify the importance of keeping food products safe from contamination and spoilage

Principles of Health and Safety within the Workplace Real unit · Highfield Qualifications

This unit provides knowledge of health and safety responsibilities for employers and employees within the workplace. You'll identify workplace hazards and understand how environmental factors affect health and safety.

What you'll be able to do

Understand the main responsibilities for health and safety in the workplace
Understand how the workplace environment can affect health and safety

Principles of Maintaining Cellars and Kegs Real unit · Highfield Qualifications

You'll gain knowledge of maintaining cellar conditions for optimal drink storage and preparing kegs and gas cylinders for dispensing. The unit covers temperature, humidity control, and hazard mitigation in cellar environments.

What you'll be able to do

Maintain cellars to ensure optimal conditions for storing drinks
Prepare kegs and gas cylinders for use in dispensing drinks

Principles of Maintaining Customer Service Through Effective Handover Real unit · Highfield Qualifications

This unit provides learners with an understanding of customer service team roles and responsibilities. You'll learn the importance of teamwork, follow-up actions, and effective handover to maintain consistent customer service.

What you'll be able to do

Know about the roles and responsibilities of individuals within a customer service team
Know about the importance of teamwork and communication in providing excellent customer service
Follow up on customer service actions to ensure customer satisfaction
Document customer service interactions and outcomes accurately
Maintain customer service through effective handover, providing clear and concise information to colleagues
Use handover procedures to ensure continuity of service and prevent customer dissatisfaction

Principles of Preparing and Clearing Areas for Table Service Real unit · Highfield Qualifications

You'll understand the procedures for preparing and clearing service, customer, and dining areas for table service. The unit covers setting up and maintaining equipment and ensuring a clean, organised environment to support efficient service.

What you'll be able to do

Prepare service areas for table service
Prepare equipment for table service
Prepare customer areas for table service
Prepare dining areas for table service
Clear dining areas after table service
Clear service areas after table service

Principles of Preparing and Clearing Bar Areas Real unit · Highfield Qualifications

You'll gain knowledge of preparing and clearing bar areas, including customer and service spaces. The unit covers procedures for maintaining cleanliness, storing glassware, and ensuring a welcoming environment for customers.

What you'll be able to do

Prepare customer areas in a bar, ensuring they are clean, tidy, and welcoming
Prepare service areas in a bar, ensuring they are organised and stocked with necessary supplies
Clear customer areas in a bar, removing empty glasses and other items promptly and efficiently
Clear service areas in a bar, disposing of waste and restocking supplies as needed
Clean glassware effectively, using appropriate cleaning products and techniques
Store glassware safely and hygienically, preventing damage and contamination

Principles of Preparing and Serving Dispensed and Instant Hot Drinks Real unit · Highfield Qualifications

This unit covers preparing a work area and equipment for service, maintaining cleanliness and organisation, and mitigating hazards. You'll also learn to prepare and serve a range of instant hot drinks according to standard recipes and customer preferences.

What you'll be able to do

Prepare the work area for service, ensuring it is clean, organised, and ready for the preparation of hot drinks.
Prepare equipment for service, ensuring it is clean, functional, and safe to use.
Prepare and serve a range of instant hot drinks according to standard recipes and customer preferences.

Principles of Preparing and Serving Wines Real unit · Highfield Qualifications

You'll gain knowledge of preparing service areas, equipment, and stock for wine service. The unit covers promoting and serving wines in compliance with relevant legislation and meeting customer needs and preferences.

What you'll be able to do

Prepare service areas for wine service, ensuring they are clean, organised, and appropriately set up.
Prepare equipment for wine service, ensuring it is clean, functional, and ready for use.
Prepare and manage wine stock for service, ensuring correct storage and rotation.
Promote and serve wines in accordance with relevant legislation and to meet customer needs and preferences.
Present and serve wine in a manner that complies with relevant legislation and meets customer expectations.

Principles of Promoting Additional Services or Products to Customers Real unit · Highfield Qualifications

You'll understand the importance of promoting additional services or products to customers and how this benefits both the organisation and the customer. The unit covers methods for effective promotion within a retail context.

What you'll be able to do

Know the importance of promoting additional services or products that are available to customers within the organisation.
Promote additional services or products to customers in a way that benefits both the organisation and the customer.

Principles of Providing a Buffet and Carvery Service Real unit · Highfield Qualifications

You'll gain knowledge of preparing and maintaining buffet and carvery displays, ensuring food safety and presentation standards. The unit covers replenishing food items, monitoring temperatures, and serving customers appropriately.

What you'll be able to do

Prepare a buffet display, ensuring food safety and presentation standards are met.
Maintain a buffet display, including replenishing food items and monitoring temperature controls.
Prepare a carvery display, ensuring the meat is cooked and presented appropriately.
Maintain a carvery display, including carving techniques and temperature control.
Serve customers at a buffet display, providing assistance and information about the food items.
Assist customers at a carvery display, carving meat to their specifications and providing appropriate accompaniments.

Principles of Providing a Counter and Takeaway Service Real unit · Highfield Qualifications

This unit covers effective customer service at counters and takeaway services. You'll learn techniques for greeting customers, taking orders, handling payments, resolving queries, and maintaining cleanliness and organisation of service areas.

What you'll be able to do

Describe how to serve customers effectively at a counter in a takeaway service
Explain how to maintain the cleanliness and organisation of counter and service areas

Principles of Resolving Customer Service Problems Real unit · Highfield Qualifications

You'll understand common customer service problems in a hospitality setting and their potential causes. The unit covers strategies for resolving issues effectively, including communication and problem-solving skills to minimise impact on the organisation.

What you'll be able to do

Know about different types of customer service problems that may arise in a hospitality setting
Know about the potential causes and impact of customer service problems on the organisation and the customer
Resolve customer service problems effectively, using appropriate communication and problem-solving skills
Escalate customer service problems when necessary, following organisational procedures

Principles of communication in adult social care settings Real unit · Highfield Qualifications

You'll understand the principles of effective communication in adult social care settings, including its impact on well-being and safety. The unit covers meeting individuals' communication needs, reducing barriers, and maintaining confidentiality within care environments.

What you'll be able to do

Understand why effective communication is important in adult social care settings, including its impact on individuals' well-being and safety.
Understand how to meet the communication and language needs, wishes and preferences of an individual, taking into account their diverse backgrounds and abilities.
Understand how to reduce barriers to communication, including physical, sensory, and emotional barriers.
Understand confidentiality requirements in adult social care settings, including data protection principles and the importance of respecting individuals' privacy.

Principles of diversity, equality and inclusion in adult social care settings Real unit · Highfield Qualifications

This unit covers the principles of diversity, equality, and inclusion in adult social care settings. You'll understand how to work inclusively, promote these values, and access relevant information, advice, and support regarding discrimination.

What you'll be able to do

Understand the importance of diversity, equality and inclusion in adult social care settings.
Work in an inclusive way that promotes diversity, equality and inclusion.
Access information, advice and support about diversity, equality, inclusion and discrimination in adult social care settings.

Principles of how to maintain an efficient use of resources in the kitchen Real unit · Highfield Qualifications

This unit provides learners with knowledge of different kitchen resources and methods to use them efficiently. You'll understand how to minimise waste and store resources properly to maintain an efficient kitchen environment.

What you'll be able to do

Use resources effectively

Principles of managing information and producing documents Real unit · Highfield Qualifications

This unit covers the purpose of information technology in business, managing electronic and paper-based information, and producing fit-for-purpose documents. You'll understand procedures for document production and effective information management.

What you'll be able to do

Understand the purpose of information technology within a business organisation
Understand how to manage electronic information effectively
Understand how to manage paper-based information effectively
Understand the purpose of producing documents that are fit-for-purpose for a business
Know the correct procedures to be followed when producing business documents

Principles of personal development in adult social care settings Real unit · Highfield Qualifications

You'll understand the principles of personal development within adult social care settings. This includes relevant legislation, policies, and procedures, as well as how learning activities and personal development plans contribute to improving knowledge and skills.

What you'll be able to do

Understand what is required for good practice in adult social care roles, including relevant legislation, policies and procedures.
Understand how learning activities, such as training, supervision and reflective practice, can develop knowledge, skills and understanding in adult social care.
Know how a personal development plan can contribute to own learning and development in an adult social care role.

Principles of providing administrative services Real unit · Highfield Qualifications

This unit provides learners with knowledge of administrative service principles in a business environment. It covers professional telephone communication, mail handling, use of office equipment, waste minimisation, meeting arrangements, and travel organisation procedures.

What you'll be able to do

Understand how to make professional and effective telephone calls in a business environment
Understand how to receive telephone calls, including taking messages and directing calls appropriately
Understand how to handle incoming and outgoing mail, including sorting, distributing, and preparing mail items
Understand how to use different types of office equipment, such as printers, photocopiers, and scanners
Understand how to keep waste to a minimum in a business environment, including recycling and reducing paper consumption
Make arrangements for meetings, including booking rooms, sending invitations, and preparing agendas
Understand procedures for organising travel and accommodation arrangements for business purposes
Understand diary management procedures, including scheduling appointments and managing conflicts
Understand the purpose of delivering effective customer service in an administrative role and how to do so
Understand the purpose of reception services in a business and how to follow reception procedures, including greeting visitors and handling enquiries

Principles of safeguarding and protection in health and social care Real unit · Highfield Qualifications

This unit provides learners with knowledge to recognise signs of abuse in health and social care settings and respond appropriately in line with policies. You'll understand safeguarding contexts, ways to reduce abuse risk, and how to report unsafe practices.

What you'll be able to do

Recognise the signs of potential abuse in health and social care settings.
Respond appropriately to suspected or alleged abuse in line with organisational policies and procedures.
Understand the national context of safeguarding and protection from abuse, including relevant legislation and guidance.
Understand the local context of safeguarding and protection from abuse, including local policies and procedures.
Understand ways to reduce the likelihood of abuse occurring in health and social care settings.
Recognise unsafe practices that could lead to abuse or harm.
Report unsafe practices in line with organisational policies and procedures.

Principles of setting up and closing the kitchen Real unit · Highfield Qualifications

You'll understand procedures for setting up and closing a kitchen, including preparing equipment and resources for service. The unit emphasises the importance of cleaning, sanitising, and maintaining hygiene standards.

What you'll be able to do

Know the procedures for setting up the kitchen for service, ensuring all equipment and resources are available and ready for use.
Know the procedures for closing the kitchen, including cleaning, sanitising, and storing equipment and food items according to hygiene and safety standards.

Principles of the Control of Substances Hazardous to Health Real unit · Highfield Qualifications

This unit provides learners with an understanding of hazardous substances in the workplace, including legal requirements, health risks, risk assessments, and necessary precautions and procedures for safe handling.

What you'll be able to do

Understand the fundamental principles relating to hazardous substances in the workplace
Understand how hazardous substances can create hazards and risks to health within the workplace
Understand how risk assessments contribute to the safe use of hazardous substances in the workplace
Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled

Principles of the maintenance of equipment Real unit · Highfield Qualifications

You'll understand how to prepare equipment for maintenance, carry out maintenance procedures safely, and comply with health and safety regulations. The unit covers the use of appropriate tools and materials and following maintenance guidelines.

What you'll be able to do

Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.

Problem solving in a work-related environment Real unit · Highfield Qualifications

You'll understand work-related problems and their potential impacts. The unit covers systematic problem-solving approaches, including identifying, evaluating, and implementing effective solutions within the workplace.

What you'll be able to do

Understand the nature of work-related problems and their potential impact
Resolve problems effectively in a work-related environment

Produce a Curriculum Vitae Real unit · Highfield Qualifications

You'll understand the purpose and function of a Curriculum Vitae (CV) and the information required. The unit guides learners to produce a well-structured and tailored CV suitable for specific job applications.

What you'll be able to do

Know the purpose and function of a Curriculum Vitae (CV)
Know the information required to be included in a CV
Produce a CV that is accurate, relevant and well-presented

Produce documents in a business environment Real unit · Highfield Qualifications

You'll understand the purpose of producing high-quality business documents and the importance of following procedures. The unit covers using available resources and technology to prepare and produce documents to agreed specifications.

What you'll be able to do

Understand the purpose of producing high quality and attractive documents in a business environment.
Know the resources and technology available and how to use them when producing documents in a business environment.
Understand the purpose of following procedures when producing documents in a business environment.
Prepare for tasks.
Produce documents to agreed specifications.

Providing personal information for the workplace Real unit · Highfield Qualifications

This unit covers the use and provision of personal information in workplace contexts, including telephone communication and document production. You'll understand data protection and confidentiality requirements.

What you'll be able to do

Understand how personal information is typically used and provided in various workplace situations
Provide accurate and relevant personal information during telephone conversations in a professional manner
Complete workplace documents accurately, providing all necessary personal information
Present evidence of personal achievements in different formats suitable for workplace requirements
Develop and improve personal skills relevant to presenting personal information effectively
Understand the importance of providing accurate and up-to-date personal information throughout working life

Prune deciduous spring-flowering shrubs Real unit · Highfield Qualifications

You'll gain knowledge of pruning deciduous spring-flowering shrubs, including identifying shrub types, selecting appropriate tools, and applying correct pruning techniques to promote healthy growth and flowering.

What you'll be able to do

Prune deciduous spring-flowering shrubs, including the tools and techniques required
Prune deciduous spring-flowering shrubs according to horticultural best practice

Recognise and deal with customer queries, requests and problems Real unit · Highfield Qualifications

It teaches you to recognise and respond professionally to customer queries, requests, and problems. You'll develop communication and problem-solving skills aligned with organisational procedures to manage customer interactions effectively.

What you'll be able to do

Recognise different types of customer queries and requests.
Deal with customer queries and requests in a professional and timely manner.
Recognise different types of customer problems and complaints.
Deal with customer problems and complaints effectively and efficiently.
Explain how to identify customer queries, requests and problems.
Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.

Risk Assessment Principles Real unit · Highfield Qualifications

You'll gain knowledge of the legal requirements for health and safety and the importance of risk assessments. The unit covers the principles and steps of risk assessment, including hazard identification and risk control measures.

What you'll be able to do

Understand why risk assessments are necessary for maintaining and improving standards of health and safety at work
Understand the fundamental principles of conducting a risk assessment

Running an Enterprise Activity Real unit · Highfield Qualifications

You'll learn to plan, implement, and evaluate an enterprise activity. This includes creating marketing strategies, managing finances, providing customer service, and reflecting on their personal contributions to assess profitability and success.

What you'll be able to do

Develop a strategy to ensure the success of an enterprise activity
Carry out an enterprise activity using appropriate skills and procedures
Evaluate the profitability of the enterprise activity
Review personal involvement in an enterprise activity

Safe Learning in the Workplace Real unit · Highfield Qualifications

This unit focuses on identifying workplace risks and hazards and methods to reduce harm. You'll understand how to manage hazards safely, ensuring a secure learning environment for themselves and others.

What you'll be able to do

Identify potential risks and hazards present in a workplace environment
Describe methods to reduce the risk of harm to themselves or others in the workplace
Explain how to deal with identified hazards and risks within the workplace environment

Safe, Hygienic and Secure Working Environments in Hospitality Real unit · Highfield Qualifications

You'll gain knowledge of their responsibilities under the Health and Safety at Work Act and the significance of maintaining safe and hygienic practices in hospitality. The unit covers workplace hazards, safety measures, and the consequences of non-compliance with health and safety regulations.

What you'll be able to do

Know their personal responsibilities under the Health and Safety at Work Act
Know why it is important to work in a safe and hygienic way
Know about hazards and safety in the workplace

Searching for a Job Real unit · Highfield Qualifications

It teaches you to identify various job search resources and methods. You'll assess their own skills and interests relevant to job roles and demonstrate effective techniques for searching and applying for job vacancies.

What you'll be able to do

Identify various sources of information about available jobs
Recognise own interests and skills in relation to different job roles
Demonstrate how to effectively search for job vacancies using appropriate methods

Self-assessment Real unit · Highfield Qualifications

It teaches you to assess their personal strengths and weaknesses relevant to work or learning. You'll understand the significance of recognising their skills and qualities and apply goal-setting techniques to support career development.

What you'll be able to do

Understand personal strengths and weaknesses in relation to work or learning.
Understand the importance of recognising personal skills and qualities for career development.
Understand the process of setting realistic and achievable goals.

Self-management Skills Real unit · Highfield Qualifications

You'll explore the importance of self-management in the workplace, focusing on time management, organisation, and prioritisation. They will develop and demonstrate these skills in work-related tasks and review their own self-management practices for improvement.

What you'll be able to do

Understand the importance of self-management for work, including time management, organisation, and prioritisation.
Self-manage for work, demonstrating effective time management, organisation, and prioritisation skills.
Review own self-management skills for work, identifying areas for improvement and developing strategies for personal development.

Service of Alcoholic and Non-Alcoholic Drinks Real unit · Highfield Qualifications

You'll gain knowledge of how to accurately take and confirm customer orders for alcoholic and non-alcoholic drinks, serve them according to establishment procedures, and understand relevant legislation governing the responsible service of alcohol.

What you'll be able to do

Accurately take customer orders for drinks
Serve alcoholic and non-alcoholic drinks according to establishment procedures
Know the relevant legislation that applies to the responsible serving of alcoholic drinks

Service of Food at Table Real unit · Highfield Qualifications

This unit equips learners with knowledge of providing table service, including greeting customers, taking accurate orders, and serving food with proper etiquette. You'll also understand how to manage dietary requirements and handle customer requests professionally.

What you'll be able to do

Greet customers in a polite and professional manner upon arrival at a dining area.
Take customer orders accurately, including dietary requirements and special requests.
Serve customers in a dining area, following appropriate service techniques and etiquette.
Handle customer requests and complaints effectively and efficiently.

Setting and Meeting Targets at Work Real unit · Highfield Qualifications

This unit covers the importance of setting and meeting targets at individual, team, and organisational levels. You'll learn to set personal targets in line with organisational procedures and review progress to support performance improvement.

What you'll be able to do

Understand the importance of setting targets in the workplace
Understand the importance of meeting targets in the workplace
Set personal targets in line with organisational procedures
Review personal targets in line with organisational procedures

Solving Work-Related Problems Real unit · Highfield Qualifications

You'll understand common workplace problems affecting individuals and organisations. The unit covers identifying sources of help, considering possible solutions, and applying appropriate strategies to resolve problems effectively within the workplace.

What you'll be able to do

Understand that both individuals and organisations encounter problems in the workplace
Use available sources of help effectively to address workplace problems
Consider possible solutions to workplace problems, evaluating their potential impact
Apply appropriate strategies to solve identified workplace problems

Standardised Approach to Customer Service Real unit · Highfield Qualifications

This unit provides learners with an understanding of the benefits of standardised customer service and the importance of setting expectations. You'll explore how these practices contribute to consistent service delivery, customer satisfaction, and business reputation.

What you'll be able to do

Understand the benefits of having set standards in customer service, such as improved customer satisfaction and business reputation
Understand why expectations have to be set in a customer service environment, to ensure consistent and reliable service delivery

Summarising Documents Real unit · Highfield Qualifications

It teaches you to understand the purpose and audience of summaries, distinguish key points from supporting information in straightforward documents, and produce accurate, concise summaries.

What you'll be able to do

Recognise that summaries are written with a specific audience and purpose in mind
Differentiate between the key points and supporting information within straightforward documents
Summarise the key points accurately and concisely from straightforward documents

Supporting the customer service environment Real unit · Highfield Qualifications

This unit develops practical skills for delivering effective customer service, including meeting customer needs, applying communication techniques, and following organisational procedures. You'll also explore customer service improvements and personal development.

What you'll be able to do

Apply the practical skills required to deliver effective customer service in a customer service environment
Demonstrate how to meet customer needs and expectations in a customer service environment
Communicate effectively with customers using appropriate methods in a customer service environment
Apply customer service improvements to enhance the customer experience
Develop self to improve performance in a customer service environment

Teamwork in Customer Service Real unit · Highfield Qualifications

This unit covers the importance of teamwork in customer service, including how collabourative working supports team objectives and the impact of poor teamwork. You'll learn to contribute ideas effectively within a team environment.

What you'll be able to do

Know why working collaboratively with others in a team is important for achieving common goals in customer service
Understand how to effectively support the work of a team by contributing ideas, sharing information, and assisting colleagues

Underage sales prevention for retail and licensed premises Real unit · Highfield Qualifications

This unit covers current legislation relating to the sale and purchase of age-restricted products. You'll understand legal age limits, acceptable forms of identification, and procedures to prevent unlawful sales through effective age verification and refusal of sales.

What you'll be able to do

Know current legislation relating to the sale and purchase of age-restricted products, including legal age limits and acceptable forms of identification.
Prevent unlawful sales of age-restricted products, implementing effective procedures for age verification and refusing sales where necessary.

Understand the principles and values in health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications

You'll gain knowledge of the principles and values underpinning work in health and social care, early years, and childcare settings. The unit emphasises respect and valuing individuals accessing services, promoting professional standards and ethical practice.

What you'll be able to do

Know the principles and values that underpin work in health and social care for adults, children and young people
Know the principles and values that underpin work in early years and childcare settings
Know ways to respect and value those who access services in health and social care for adults, children and young people
Know ways to respect and value those who access services in early years and childcare settings

Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications

This unit provides an understanding of the range of service provision and roles within health and social care for adults, children, young people, early years, and childcare. You'll identify different services and describe their purposes and scope of roles.

What you'll be able to do

Know the range of service provision available in health and social care for adults.
Know the range of service provision available in health and social care for children and young people.
Know the range of service provision available in early years.
Know the range of service provision available in childcare.
Know the range and scope of roles within the health and social care sector for adults.
Know the range and scope of roles within the health and social care sector for children and young people.
Know the range and scope of roles within the early years sector.
Know the range and scope of roles within the childcare sector.

Understanding Employment Rights and Responsibilities Real unit · Highfield Qualifications

You'll gain knowledge of their employment rights and responsibilities under the law, including key rights related to pay, discrimination, and health and safety. The unit also covers relevant employment documents and workplace procedures to ensure compliance and understanding of duties.

What you'll be able to do

Know their employment rights under the law
Know their employment responsibilities under the law
Understand documents relevant to their employment
Know key employment procedures at work

Understanding customer service in the retail sector Real unit · Highfield Qualifications

You'll develop an understanding of customer service principles in retail, including its impact on business success and reputation. The unit covers methods for gathering customer feedback, the importance of service standards, and handling customer complaints effectively.

What you'll be able to do

Understand the effect of customer service on the success of a retail business
Understand methods that retail businesses use to determine customer needs and preferences
Understand the importance of customer service standards to a retail business
Understand the importance of customer service policies and procedures to a retail business
Understand how customer complaints are resolved in a retail business
Understand how customer problems are resolved in a retail business

Understanding employment responsibilities and rights Real unit · Highfield Qualifications

You'll gain knowledge of statutory employment rights and responsibilities for employees and employers. The unit covers health and safety, data protection, agreed working practices, role context within the sector, and career progression opportunities.

What you'll be able to do

Know the statutory rights and responsibilities of employees and employers within own area of work, including health and safety regulations
Understand agreed ways of working that protect own relationship with employer, including confidentiality and data protection
Know how own role fits within the wider context of the sector, understanding the organisation's structure and objectives
Know career pathways available within own and related sectors, including opportunities for progression and development

Understanding environmental sustainability in the retail sector Real unit · Highfield Qualifications

You'll gain an understanding of environmental sustainability within the retail sector, including the causes and effects of climate change. The unit covers relevant environmental legislation, waste management, energy conservation, and the implications of climate change for retail businesses.

What you'll be able to do

Understand the effect of climate change on the environment, including its impact on various ecosystems and resources.
Understand the relevance of climate change issues to the retail sector, including potential risks and opportunities.
Know the key environmental legislation which impacts on the retail sector, including regulations related to waste management, energy consumption, and water usage.
Understand how waste is managed within the retail sector, including strategies for reducing, reusing, and recycling waste materials.
Understand energy conservation practices and how to reduce carbon emissions within the retail sector, including measures to improve energy efficiency and promote renewable energy sources.
Understand water conservation practices and the demand on water consumption within the retail sector, including strategies for reducing water usage and promoting water efficiency.

Understanding how a retail business maintains health and safety on its premises Real unit · Highfield Qualifications

You'll gain knowledge of health and safety legislation relevant to retail businesses and understand employees' responsibilities. The unit covers emergency procedures, hazard reporting, and safe handling and storage practices to maintain a safe working environment.

What you'll be able to do

Know the main provisions of health and safety legislation in relation to a retail business, including relevant regulations and guidelines.
Know what actions to take in an emergency situation within a retail business, including evacuation procedures and first aid protocols.
Understand the employees’ responsibilities in reporting hazards that typically occur on the premises of a retail business.
Understand the employees’ responsibilities in reporting accidents that typically occur on the premises of a retail business.
Understand safe handling procedures for goods and materials within a retail environment.
Understand safe storage procedures for goods and materials within a retail environment.
Understand safe disposal procedures for waste and hazardous materials within a retail environment.
Understand safe working practices to minimise risks and prevent accidents in a retail business.

Understanding how a retail business maintains health, safety and security on its premises Real unit · Highfield Qualifications

This unit provides learners with an understanding of health, safety, and security within a retail business. You'll identify relevant legislation, describe hazard identification and risk assessment processes, and explain procedures for securing cash and stock on the premises.

What you'll be able to do

Identify the main provisions of health and safety legislation relevant to a retail business.
Describe how health and safety are maintained on the premises of a retail business, including hazard identification and risk assessment.
Explain the procedures for maintaining a safe and healthy environment for staff and customers.
Describe the methods used to keep cash secure on the premises of a retail business.
Explain the procedures for keeping stock secure on the premises of a retail business, including loss prevention measures.

Understanding how individuals and teams contribute to the effectiveness of a retail business Real unit · Highfield Qualifications

This unit examines how individuals and teams contribute to retail business effectiveness. You'll understand employment rights and responsibilities, the significance of teamwork and communication, and how team roles align with organisational objectives.

What you'll be able to do

Know the employment rights of an employee, and the responsibilities of both the employee and the employer within a retail business.
Understand the importance of effective teamwork in a retail business.
Recognise the characteristics of effective teamwork in a retail business.
Understand the impact of effective communication skills when working as part of a retail team.
Understand how the roles and responsibilities of retail teams relate to the structure of retail organisations.
Understand how the roles and responsibilities of retail teams relate to the function of retail organisations.
Understand how to improve personal performance in a retail environment.
Understand how personal performance contributes to the overall success of a retail business.

Understanding mind-set towards work Real unit · Highfield Qualifications

You'll explore the significance of a positive mind-set for workplace success and job satisfaction. The unit includes methods for self-reflection and strategies to improve and maintain a proactive mind-set.

What you'll be able to do

Know why having a positive and proactive mind-set is important for success and job satisfaction in the workplace
Improve and maintain a positive mind-set through self-reflection, goal setting, and positive self-talk

Understanding security and loss prevention in a retail business Real unit · Highfield Qualifications

This unit covers security risks faced by retail businesses, the impact of crime on business and staff, and actions to prevent crime. You'll also understand procedures for dealing with security incidents appropriately.

What you'll be able to do

Identify the range of security risks faced by a retail business
Explain the effect which crime has on a retail business and its staff
Describe actions that can be taken to prevent crime in a retail business
Explain how security incidents should be dealt with

Understanding the control, handling and replenishment of stock in a retail business Real unit · Highfield Qualifications

This unit covers the principles of stock control, including stock rotation and waste minimisation. You'll understand safe methods for moving, handling, and storing stock, as well as procedures for replenishing stock and maintaining accurate stock records within a retail business.

What you'll be able to do

Understand the principles of stock control, including stock rotation, minimising waste, and maintaining accurate records.
Understand how to move, handle, and store stock safely and efficiently, considering different types of stock and storage requirements.
Understand procedures for replenishing stock, including identifying when stock levels are low and placing orders with suppliers.

Understanding the control, receipt and storage of stock in a retail business Real unit · Highfield Qualifications

You'll understand the importance of maintaining appropriate stock levels and the procedures for receiving and storing goods in a retail business. The unit covers methods to prevent stock loss and ensures learners can apply correct stock control practices.

What you'll be able to do

Understand the importance of maintaining appropriate stock levels to meet customer demand and minimise losses.
Understand the procedures for receiving goods on the premises of a retail business, including checking deliveries and documentation.
Understand the correct methods for storing stock to prevent damage, deterioration, or loss due to theft or other factors.

Understanding the handling of customer payments in a retail business Real unit · Highfield Qualifications

This unit provides knowledge of the methods of payment accepted in retail, associated risks, and the cashier's responsibilities at the payment point. You'll understand procedures for handling payments accurately and managing age-restricted goods.

What you'll be able to do

Know the different methods of payment that are commonly accepted from retail customers, including cash, cards, and digital payment systems.
Understand the potential risks involved in handling payments, such as fraud, theft, and errors.
Understand the cashier’s responsibility for providing excellent customer service at the payment point, including processing transactions efficiently and accurately.
Understand the cashier’s specific responsibilities when processing age-restricted goods at the payment point, including verifying customer age and refusing sales to underage individuals.

Understanding the retail selling process Real unit · Highfield Qualifications

This unit introduces learners to the retail selling process, including the five-step selling model, questioning techniques to identify customer needs, the use of product knowledge, and methods to close sales. You'll understand how to adapt these techniques to various retail contexts.

What you'll be able to do

Understand the five steps of the selling model and their application in a retail environment.
Understand how to use different types of questions to effectively identify customers’ needs and preferences.
Understand the benefits of comprehensive product knowledge and how to utilise it to enhance sales.
Understand various techniques used to close sales effectively and ethically.

Understanding visual merchandising for retail business Real unit · Highfield Qualifications

You'll explore the role of visual merchandising in retail, focusing on window displays, events, props, and floor layouts. The unit covers planning and installing displays to attract customers, communicate brand identity, and promote products effectively.

What you'll be able to do

Explain the importance window displays have in translating the retailer’s identity to the customer
Explain how events and props are used to promote merchandise in a retail environment
Describe how to plan and install window and store displays
Explain how floor layouts and product adjacencies maximise sales
Explain the importance of product preparation and handling

Use a filing system Real unit · Highfield Qualifications

You'll understand methods and procedures for storing and retrieving information using physical and digital filing systems. The unit covers organising, maintaining accurate records, and efficient information retrieval techniques.

What you'll be able to do

Know methods and procedures for storing information effectively, including physical and digital systems
Know methods and procedures for retrieving information efficiently, using appropriate search techniques
Store information accurately and securely, following organisational guidelines
Retrieve information promptly and efficiently, responding to requests effectively

Use of online and digital software and systems Real unit · Highfield Qualifications

This unit covers the safe use of online and digital systems, including social media platforms. You'll understand online security risks and develop skills to communicate effectively via email and online chat facilities while adhering to safe practices.

What you'll be able to do

Safely use online and digital systems
Understand the uses of social media platforms for communication and information sharing
Communicate effectively using email and online chat facilities

Use office equipment Real unit · Highfield Qualifications

This unit provides knowledge of different types of office equipment and their uses. You'll understand the importance of following instructions and health and safety procedures, minimising waste, and resolving common equipment problems.

What you'll be able to do

Know about different types of office equipment and their uses in a workplace environment.
Understand the purpose of following instructions when operating office equipment.
Understand the importance of adhering to health and safety procedures when using office equipment.
Understand how to use office equipment in a way that minimises waste of resources.
Know about the different types of problems that may occur when using office equipment and how to deal with them effectively.
Understand the purpose of meeting work standards and deadlines when using office equipment.
Understand the purpose of leaving equipment and the work area ready for the next user.
Use office equipment safely and effectively to complete work tasks.

Using Email Real unit · Highfield Qualifications

It teaches you to compose and send email messages using appropriate software tools and techniques. You'll also develop skills to manage incoming emails effectively by organising, prioritising, and attaching files as required.

What you'll be able to do

Use e-mail software tools and techniques to compose e-mail messages
Use e-mail software tools and techniques to send e-mail messages
Manage incoming email effectively by prioritising and organising messages

Using the Internet Real unit · Highfield Qualifications

You'll learn to connect to the internet, navigate web pages using browser software, and search for information efficiently. The unit also emphasises the importance of online safety and security practices to protect personal data and prevent cyber threats.

What you'll be able to do

Connect to the internet using appropriate hardware and software
Use browser software to navigate web pages effectively
Use browser tools to search for information from the internet efficiently
Use browser software to communicate information online in a clear and concise manner
Follow safety practices when working online to protect personal information
Understand the need for security practices when working online to prevent cyber threats

Warehousing and Storage Principles Real unit · Highfield Qualifications

You'll gain a comprehensive understanding of warehousing and storage principles, including receiving, storing, and dispatching goods. The unit also covers customer service, health and safety, security, legislation, and effective teamwork within a warehousing environment.

What you'll be able to do

Understand the procedures for receiving goods and materials in a warehousing environment
Understand the correct methods for storing goods and materials in a warehousing environment
Understand the processes involved in processing orders for goods
Understand the processes involved in dispatching goods from a warehouse
Understand how to deliver effective customer service in a warehousing environment
Understand relevant Health and Safety legislation and procedures in a warehousing environment
Understand relevant Security procedures in a warehousing environment
Understand relevant Legislation relating to warehousing and storage
Understand how to be an effective team worker in a warehousing environment

Working as a Volunteer Real unit · Highfield Qualifications

It teaches you to identify voluntary work matching their skills and interests, undertake voluntary roles following organisational guidelines, and understand the personal benefits of volunteering.

What you'll be able to do

Find voluntary work that matches own skills and interests.
Undertake voluntary work.
Understand the benefits to the individual from taking part in voluntary work.

Working in a Team Real unit · Highfield Qualifications

You'll understand the advantages and disadvantages of teamwork, including the importance of a code of conduct. The unit covers recognising individual strengths, allocating roles, working collabouratively, and reflecting on team performance to improve outcomes.

What you'll be able to do

Understand the advantages of having a team complete a task.
Understand the disadvantages of having a team complete a task.
Understand the need for a team to work to an agreed code of conduct.
Recognise the different strengths, skills and experiences different people bring to a team.
Understand how to allocate roles and responsibilities within the team in relation to a given task.
Work positively as a member of a team.
Reflect on the performance of a team.

Working with customers and others in the cleaning and support services industry Real unit · Highfield Qualifications

You'll study effective communication and customer service within the cleaning and support services industry. The unit covers methods of communication, meeting customer needs, overcoming communication barriers, and contributing to team working.

What you'll be able to do

Understand how to communicate effectively with customers in the cleaning and support services industry
Understand how to meet customers’ needs and expectations in the cleaning and support services industry
Understand how to contribute to effective team working within the cleaning and support services industry

By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Staff Accountant

4 records
Associate Accountant

2 records
Risk & Safety Coordinator

1 record
Regional Risk Assessment Assistant

1 record
Junior Accountant

1 record
Junior Accounts Assistant

1 record

Showing 6 roles, drawn from 21 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Staff Accountant

This work can lead to managing a small team as an Accounting Manager, or taking on wider responsibility as a Financial Controller.

See the whole journey

Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 1 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssess soil texture and conditionAssessing myself for a careerAssessing myself for a jobAssessing myself for work

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach · your practice partner Illustration

The Coach You have to open the conversation in “Complaint Resolution”. Say the first line to me, exactly as you would say it to them.

You I wanted to have a quick chat about how things have been going recently.

The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.

A Zavmo lesson in progress: Zavmo's reply to the learner's own question in the middle, the Bloom's thinking ladder and live learning signals on the left, and the assessment criteria being covered on the right. — The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.

Rehearse the conversation Apply
“Complaint Resolution” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
Pitch it Evaluate
“Planning an Enterprise Activity” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
Bring your own plan Create
For “Collect and prepare produce or plant material for transport” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
Draft the real one Create
You do “An Introduction to Accounting” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Aerate turf by hand, one of this qualification's own units.

Aerate turf by hand Level 1

Applied to your work in any of these jobs

Which job do you mean?

Staff Accountant Associate Accountant Risk & Safety Coordinator Regional Risk Assessment Assistant Junior Accountant Junior Accounts Assistant

Learners will acquire knowledge of the purpose and techniques for aerating turf by hand, including the selection and maintenance of appropriate tools. The unit emphasises safe and effective practice in turf aeration.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for Highfield Level 1 Diploma In Personal Development for Employability (RQF)

167 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Aerate turf by hand
Alternatives to Paid Work
An Introduction to Accounting
Applying for a Job
Assess soil texture and condition
Assessing myself for a career

and 161 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Start my free AI Fluency module

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.