Highfield QualificationsRQF Level 1

Highfield Level 1 Award In Personal Development for Employability (RQF)

Zavmo teaches it and the awarding body awards it. You practise each unit one-to-one, on your own real work.

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6 credits · 40 guided hours · Other Life Skills Qualification

How you’d get it

How you’d get this certificate

Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.

What each unit actually teaches you to do

Aerate turf by hand Real unit · Highfield Qualifications

You'll gain knowledge of the purpose and techniques for aerating turf by hand, including the selection and maintenance of appropriate tools. They will develop the ability to perform aeration safely and effectively using correct hand methods.

What you'll be able to do

Know the correct techniques for aerating turf by hand
Safely and effectively aerate turf by hand using appropriate tools and techniques

Alternatives to Paid Work Real unit · Highfield Qualifications

You'll explore alternatives to paid work, such as volunteering, and their benefits and challenges. The unit covers identifying transferable skills, qualities, and knowledge gained from these activities for application in other life areas.

What you'll be able to do

Understand different alternatives to paid work
Understand how to transfer the skills gained from alternatives to paid work to other areas of life
Understand how to transfer the qualities gained from alternatives to paid work to other areas of life
Understand how to transfer the knowledge gained from alternatives to paid work to other areas of life

An Introduction to Accounting Real unit · Highfield Qualifications

You'll be introduced to basic accounting principles, including applying mathematical skills in financial contexts and understanding common accounting terminology. They will also gain knowledge of roles within accounting, effective communication, and relevant IT programmes.

What you'll be able to do

Apply basic mathematical skills to solve problems in a financial context
Understand the terminology and language used in basic accounting practices
Understand the different roles and responsibilities of individuals working within an accounting environment
Understand how to communicate effectively with colleagues and clients in an accounting setting
Understand the advantages of using different IT programmes and software to support accounting tasks
Produce accurate and professional business documents relevant to accounting
Understand how to use common office equipment for accounting-related activities

Applying for a Job Real unit · Highfield Qualifications

You'll understand various job application methods, including online applications and CVs, and the advantages and disadvantages of each. They will develop skills to accurately complete application forms and present information clearly and concisely.

What you'll be able to do

Understand different methods of applying for jobs, including online applications and CV submissions
Complete a job application form accurately and effectively

Assess soil texture and condition Real unit · Highfield Qualifications

You'll understand methods for assessing soil texture and condition, including practical techniques such as the feel method and ribbon test. They will be able to carry out soil assessments, record observations accurately, and identify potential soil issues.

What you'll be able to do

Know the methods used to assess soil texture and condition
Assess soil texture and condition using appropriate methods

Assessing myself for a career Real unit · Highfield Qualifications

You'll understand how communication, teamwork, and problem-solving skills contribute to business success. The unit enables evaluation of personal skills and attributes, sector-specific competencies, and planning for skill development to inform career choices.

What you'll be able to do

Understand how skills and personal attributes lead to national or international success in business, recognising the importance of factors such as communication, teamwork, and problem-solving.
Evaluate own skills and personal attributes to inform career choices, identifying strengths, weaknesses, and areas for development.
Audit own sector-specific skills relating to career choices, assessing competence in relevant technical and practical skills.
Plan the development of skills and personal attributes for a career, setting realistic goals and identifying appropriate training and development opportunities.

Assessing myself for a job Real unit · Highfield Qualifications

It teaches you to assess their own skills and personal attributes relevant to employment. You'll understand workplace requirements, evaluate their abilities, and plan development to enhance job suitability within specific sectors.

What you'll be able to do

Understand the skills and personal attributes needed for success at work in general.
Assess the level of own skills and personal attributes against the requirements of specific jobs.
Understand sector-specific skills and personal attributes that need to be developed for jobs in particular sectors.
Plan the development of skills and personal attributes to improve suitability for jobs.

Assessing myself for work Real unit · Highfield Qualifications

You'll assess their own skills and personal attributes relevant to work success. This unit supports identification of development needs and the creation of action plans to enhance skills and attributes for specific job roles.

What you'll be able to do

Know what skills are needed for success in work
Know what personal attributes are needed for success in work
Assess own level of skills
Assess own level of personal attributes
Know skills that need to be developed for specific jobs
Know personal attributes that need to be developed for specific jobs
Produce an action plan to develop skills for a specific job
Produce an action plan to develop personal attributes for a specific job

Assist with harvesting and preparing crops Real unit · Highfield Qualifications

You'll learn to assist with harvesting and preparing crops safely and hygienically. The unit covers identification of crop types, use of appropriate tools and techniques, and adherence to quality standards and health and safety regulations.

What you'll be able to do

Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
Prepare harvested crops for storage or further processing, following hygiene and quality standards
Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment

Assist with potting up rooted cuttings, large seedlings or plugs by hand Real unit · Highfield Qualifications

You'll learn to prepare for potting, pot rooted cuttings, large seedlings or plugs by hand, and provide immediate aftercare. The unit also covers maintaining a clean and safe work area throughout the potting process.

What you'll be able to do

Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
Pot rooted cuttings, large seedlings or plugs by hand
Provide appropriate care for cuttings, seedlings or plugs immediately after potting
Clear up the work area and dispose of waste materials safely after potting

Assist with the Maintenance of Equipment Real unit · Highfield Qualifications

You'll learn to assist with equipment maintenance safely and effectively. The unit covers preparation, maintenance tasks such as cleaning and lubrication, and adherence to health and safety procedures under supervision.

What you'll be able to do

Assist with the preparation of equipment for maintenance, following instructions and procedures
Assist with the maintenance of equipment, under supervision and according to guidelines
Work safely when assisting with equipment maintenance, adhering to health and safety regulations

Assist with the Maintenance of Grass Surfaces Real unit · Highfield Qualifications

It teaches you to assist with the maintenance of various grass surfaces, such as lawns and sports fields, under supervision. You'll understand specific maintenance requirements and adhere to health and safety practices during tasks.

What you'll be able to do

Describe the different types of grass surfaces and their maintenance requirements
Assist with the maintenance of grass surfaces under supervision
Identify potential hazards when maintaining grass surfaces
Work safely when assisting with the maintenance of grass surfaces, following health and safety guidelines

Assist with the Preparation of Growing Media Real unit · Highfield Qualifications

You'll assist in preparing growing media by gathering and checking materials, mixing components in correct proportions, and following safety procedures. The unit emphasises the use of personal protective equipment and safe working practices.

What you'll be able to do

Assist with making ready materials for the preparation of growing media.
Prepare growing media according to instructions.
Work safely when preparing growing media.

Assist with the movement of animals Real unit · Highfield Qualifications

You'll learn to assist safely with moving animals within a defined environment and during loading and unloading for transport. The unit covers appropriate handling techniques and identification of hazards to ensure welfare and safety.

What you'll be able to do

Safely assist with moving animals from one place to another within a defined environment.
Safely assist with the loading and unloading of animals for transport, following given instructions.

Awareness of Equality and Diversity Real unit · Highfield Qualifications

This unit provides learners with knowledge of key equality and diversity concepts, including definitions, forms of discrimination, and inclusive behaviour. You'll also understand relevant UK legislation and the importance of promoting equality and diversity within organisations.

What you'll be able to do

Understand definitions and key concepts that are important regarding equality and diversity
Know the relevant legislation and regulations used in Equality and Diversity
Understand why Equality and Diversity is key in organisations and the benefits of promoting it

Awareness of sector and own role Real unit · Highfield Qualifications

You'll gain awareness of relevant legislation affecting their sector, organisation, and role. The unit covers industry structure, organisational vision, objectives, brand, and values, enabling learners to maintain and promote these effectively.

What you'll be able to do

Understand relevant and current legislation for the sector, organisation and own role
Understand the structure of the industry
Understand the vision, objectives and brand of the organisation
Maintain and promote the vision, objectives, brand, reputation and values of the organisation
Understand the impact of own role and performance on organisational success
Understand proposed and actual changes to systems, processes and technology
Understand how to maintain their own health in line with the needs of their role

Being Responsible for Other People’s Money Real unit · Highfield Qualifications

This unit covers different methods of payment and their appropriate use. You'll understand the importance of responsibly handling other people’s money, relevant procedures, and how to accurately manage financial transactions.

What you'll be able to do

Identify different methods of payment and explain when each method could be used.
Explain the importance of handling other people’s money responsibly.
Identify procedures that might apply when responsible for other people’s money.
Handle financial transactions responsibly in a given context.

Build or repair a dry stone wall Real unit · Highfield Qualifications

This unit provides knowledge of dry stone wall construction principles and techniques, common faults, and material selection. You'll develop practical skills to build or repair dry stone walls to an acceptable standard.

What you'll be able to do

Know the principles and techniques involved in building or repairing a dry stone wall
Select appropriate materials for building or repairing a dry stone wall
Build or repair a dry stone wall to a satisfactory standard

Building Working Relationships with Colleagues Real unit · Highfield Qualifications

This unit equips learners with skills to build effective working relationships with colleagues through positive communication and appropriate behaviour. You'll understand how these relationships benefit the organisation and how to interact with employers, managers, and peers.

What you'll be able to do

Know why it is important to get on well with colleagues.
Work with employers in the workplace.
Work with managers in the workplace.
Work with peers in the workplace.

Building Working Relationships with Customers Real unit · Highfield Qualifications

This unit covers how employee behaviour influences customer perceptions and the importance of positive communication. You'll understand organisational protocols for customer service and develop skills to interact professionally and positively with customers.

What you'll be able to do

Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
Understand why organisations normally have protocols and procedures for dealing with customers and clients
Interact positively and professionally with customers in line with given organisational protocols

Career Progression Real unit · Highfield Qualifications

This unit covers the concept and importance of career progression. You'll assess their own skills and qualities in relation to potential career opportunities and plan short-term goals to support their career development.

What you'll be able to do

Explain the concept of career progression and its importance.
Assess own skills and qualities in relation to potential career progression opportunities.
Plan short-term goals to support career progression.

Carry out habitat management work to maintain suitable coastal site conditions Real unit · Highfield Qualifications

This unit provides learners with knowledge and skills to maintain suitable coastal site conditions through habitat management. They will learn to select, use, and maintain appropriate equipment, work safely, and minimise environmental damage during maintenance activities.

What you'll be able to do

Maintain suitable coastal site conditions
Select, use and maintain equipment for maintaining suitable coastal site conditions
Work safely and minimise environmental damage
Maintain suitable coastal site conditions
Know the types of equipment required and how to maintain them
Know the current health and safety legislation and environmental good practice

Carry out habitat management work to maintain suitable site conditions for grassland Real unit · Highfield Qualifications

You'll develop knowledge and skills to maintain suitable site conditions for grassland through habitat management. The unit includes selecting and maintaining equipment, working safely, minimising environmental impact, and evaluating maintenance techniques.

What you'll be able to do

Maintain suitable site conditions for grassland effectively
Select, use and maintain equipment for maintaining suitable conditions for grassland
Work safely and minimise environmental damage during habitat management
Maintain suitable site conditions for grassland
Know the types of equipment required for grassland maintenance and how to maintain them
Know the current health and safety legislation and environmental good practice relevant to habitat management

Carry out habitat management work to maintain suitable site conditions for hedgerows / farmland Real unit · Highfield Qualifications

You'll implement procedures to maintain site conditions for hedgerows and farmland, including weed, pest, and disease control. The unit covers selecting and maintaining equipment safely while minimising environmental damage.

What you'll be able to do

Implement procedures to maintain suitable site conditions for hedgerows and farmland
Select appropriate equipment for maintaining suitable site conditions for hedgerows and farmland
Use equipment safely and effectively for maintaining suitable site conditions for hedgerows and farmland
Maintain equipment in good working order for maintaining suitable site conditions for hedgerows and farmland
Work safely, adhering to relevant health and safety legislation
Minimise environmental damage during habitat management work
Know the different methods used to maintain suitable site conditions for hedgerows and farmland
Know the types of equipment required for maintaining suitable site conditions and how to maintain them correctly
Know the current health and safety legislation relevant to habitat management work
Know the principles of environmental good practice in relation to habitat management

Carry out habitat management work to maintain suitable site conditions for moorland Real unit · Highfield Qualifications

You'll implement procedures to maintain suitable site conditions for moorland environments, including vegetation and water management. The unit covers selecting, justifying, using, and maintaining appropriate equipment safely while minimising environmental impact.

What you'll be able to do

Implement procedures to maintain suitable coastal site conditions for moorland environments.
Select appropriate equipment for maintaining suitable site conditions for moorlands.
Safely use equipment for maintaining suitable site conditions for moorlands.
Maintain equipment used for maintaining suitable site conditions for moorlands.
Work safely when maintaining suitable site conditions for moorland environments.
Minimise environmental damage when maintaining suitable site conditions for moorland environments.
Know the procedures for maintaining suitable site conditions for moorland.
Know the different types of equipment required for maintaining moorlands.
Maintain the equipment required for maintaining moorlands.
Know the current health and safety legislation relevant to habitat management.
Know the principles of environmental good practice relevant to habitat management.

Carry out habitat management work to maintain suitable site conditions for wetland Real unit · Highfield Qualifications

You'll implement procedures to maintain suitable site conditions in wetland environments, including water level and vegetation management. The unit also covers selecting, using, and maintaining appropriate equipment safely while minimising environmental damage.

What you'll be able to do

Implement procedures to maintain suitable site conditions for wetland environments.
Select appropriate equipment for maintaining suitable site conditions for wetland environments.
Safely use equipment for maintaining suitable site conditions for wetland environments.
Maintain equipment used for maintaining suitable site conditions for wetland environments.
Work safely when maintaining suitable site conditions for wetland environments.
Minimise environmental damage when maintaining suitable site conditions for wetland environments.
Know the procedures for maintaining suitable site conditions for wetlands.
Know the different types of equipment required for maintaining wetlands.
Maintain the equipment required for maintaining wetlands.
Know the current health and safety legislation relevant to habitat management.
Know the principles of environmental good practice relevant to habitat management.

Carry out habitat management work to maintain suitable site conditions for woodlands Real unit · Highfield Qualifications

This unit develops learners' skills and knowledge to maintain suitable site conditions in woodlands through habitat management. You'll select and use appropriate equipment safely, apply techniques such as thinning and coppicing, and minimise environmental damage.

What you'll be able to do

Demonstrate the ability to maintain suitable site conditions for woodlands.
Select, use and maintain equipment for maintaining suitable site conditions for woodlands.
Work safely and minimise environmental damage during habitat management work.
Describe how to maintain suitable site conditions for woodland.
Identify the types of equipment required for woodland maintenance and explain how to maintain them.
Describe the current health and safety legislation and environmental good practice relevant to woodland habitat management.

Collect and prepare produce or plant material for transport Real unit · Highfield Qualifications

This unit provides knowledge and skills to collect and prepare produce or plant material for transport without damage. You'll learn methods for cleaning, sorting, packaging, and following instructions to ensure suitability for transport.

What you'll be able to do

Describe how to collect produce or plant material in preparation for transport
Describe how to prepare produce or plant material in preparation for transport
Collect and prepare produce or plant material in preparation for transport

Communicate effectively with customers Real unit · Highfield Qualifications

It teaches you to communicate effectively with customers using suitable verbal and non-verbal techniques. You'll adapt communication styles to meet diverse customer needs and demonstrate active listening and clear, concise communication.

What you'll be able to do

Communicate effectively with customers using appropriate methods and techniques
Understand the principles of effective communication in customer service interactions

Communicate in a business environment Real unit · Highfield Qualifications

This unit equips learners with knowledge and skills to communicate effectively in a business environment. You'll plan communication, use appropriate written and verbal methods, and understand the role of feedback in improving communication.

What you'll be able to do

Know the purpose of planning communication in a business environment
Understand how to communicate effectively in writing within a business context
Communicate verbally in a clear and professional manner
Understand the purpose of feedback in developing communication skills
Plan communication activities for different business scenarios
Communicate effectively in writing, using appropriate language and format
Communicate verbally, demonstrating active listening and clear articulation
Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection

Communicating Solutions to Others Real unit · Highfield Qualifications

This unit introduces learners to problem-solving techniques and effective communication of solutions. You'll identify appropriate methods, communicate key information tailored to their audience, and review their own performance to enhance clarity and effectiveness.

What you'll be able to do

Solve problems using appropriate techniques
Communicate the solution appropriately to others, considering their understanding and needs
Communicate the solution appropriately to others, using clear and concise language
Review own performance in communicating solutions, identifying areas for improvement

Communication Methods Real unit · Highfield Qualifications

This unit explores various communication methods and models relevant to customer service. You'll understand how to communicate effectively with customers face-to-face, over the phone, and via the internet to enhance satisfaction.

What you'll be able to do

Understand different methods of communication and their applications
Understand how different methods of communication support customer service
Understand different communication models and their principles
Understand ways to communicate effectively with customers over the internet using various tools
Understand ways to communicate effectively with customers face-to-face using appropriate techniques
Understand ways to communicate effectively with customers over the phone using professional etiquette

Complaint Resolution Real unit · Highfield Qualifications

You'll gain knowledge of complaint resolution techniques, including handling complaints on social media, recognising escalation signs, and applying de-escalation methods. The unit develops skills to resolve complaints professionally.

What you'll be able to do

Understand the differences between handling complaints and resolving complaints effectively
Understand how to deal with complaints on social media platforms professionally
Know the signs of complaint intensification to prevent escalation
Know methods of avoidance to de-escalate potentially intensifying complaints
Know the skills that can be used to resolve complaints effectively
Know the attributes that can be used to resolve complaints effectively
Know the techniques that can be used to resolve complaints effectively

Completing a job application form Real unit · Highfield Qualifications

You'll be able to accurately complete a simple job application form. The unit covers providing relevant information clearly and legibly, and proofreading to ensure a professional and error-free application.

What you'll be able to do

Accurately complete a simple job application form.

Completing an Application Form Real unit · Highfield Qualifications

You'll understand the information required to complete an application form accurately. The unit covers personal details, qualifications, experience, and the purpose of references, enabling learners to complete forms clearly and effectively.

What you'll be able to do

Know the information required when completing an application form, including personal details, qualifications, experience, and references
Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner

Construct a composter Real unit · Highfield Qualifications

It teaches you to construct a composter by identifying necessary tools and materials, following instructions, and applying safe working practices. You'll ensure the completed composter meets specified requirements.

What you'll be able to do

Construct a composter according to given instructions or plans

Contributing to Meetings Real unit · Highfield Qualifications

You'll develop knowledge of meeting types, structures, and participant roles. The unit enables effective contribution to discussions, management of common meeting problems, and responsibility for agenda items.

What you'll be able to do

Know the key aspects of meetings, including their purpose and structure
Know solutions to common meeting problems, such as poor timekeeping and lack of participation
Contribute effectively to the discussion at a meeting, expressing own views clearly and respectfully
Take responsibility for an agenda item at a meeting, preparing and presenting information as required

Creating First Impressions Real unit · Highfield Qualifications

You'll explore factors influencing customers' first impressions in a business context, such as appearance, body language, tone of voice, and communication style. They will learn how to create positive first impressions to support customer engagement.

What you'll be able to do

Understand the various factors that can influence a customer's first impressions in a business context
Create a positive first impression when interacting with customers

Cultivate land by single digging or forking Real unit · Highfield Qualifications

This unit covers the knowledge and practical skills required to cultivate land using single digging or forking techniques. You'll understand the tools, processes, and benefits associated with each method for effective soil preparation.

What you'll be able to do

Cultivate land by single digging techniques.
Cultivate land by forking techniques.
Cultivate land by single digging techniques.
Cultivate land by forking techniques.

Customer Feedback Real unit · Highfield Qualifications

You'll understand the importance of collecting customer feedback to identify customer needs and expectations. The unit covers how feedback highlights business strengths and areas for improvement, and how it can influence future planning and service enhancement.

What you'll be able to do

Know why collecting customer feedback is important for business improvement and customer satisfaction
Understand how customer feedback can be analysed and used to improve products, services, and customer experience
Know how customer feedback can influence future planning and strategic decision-making within an organisation

Dead-head rose bushes, Rhododendrons or other shrubs Real unit · Highfield Qualifications

You'll develop knowledge and practical skills to dead-head rose bushes, Rhododendrons, and other shrubs safely and effectively. The unit covers the purpose of dead-heading, tool selection, and correct cutting points for different plants.

What you'll be able to do

Know the correct techniques for dead-heading rose bushes, Rhododendrons or other shrubs.
Safely and effectively dead-head rose bushes, Rhododendrons or other shrubs.

Deal with customers face to face Real unit · Highfield Qualifications

You'll learn to communicate effectively with customers face to face, using clear language and active listening. The unit covers adapting communication styles and employing positive body language to build rapport and respond appropriately to individual customer needs.

What you'll be able to do

Communicate effectively with customers in face-to-face interactions
Improve rapport with customers through the effective use of body language
Understand the key principles of dealing with customers face to face in a professional manner

Dealing with Payments Real unit · Highfield Qualifications

This unit covers the preparation and operation of a payment point, including setting up with correct equipment and materials. You'll learn to process various payment types efficiently and address common problems that may occur during transactions.

What you'll be able to do

Set up a payment point in preparation for service
Operate a payment point efficiently and accurately
Know the potential problems that may occur at a payment point and how to address them

Dealing with Problems in daily life Real unit · Highfield Qualifications

This unit develops learners' awareness of recognising straightforward problems encountered in daily life and equips them with strategies to tackle these problems. You'll also evaluate the effectiveness of the approaches used.

What you'll be able to do

Demonstrate an awareness of how to recognise straightforward problems in daily life
Tackle straightforward problems using appropriate strategies

Determine soil pH with colour indicator test kit under supervision Real unit · Highfield Qualifications

This unit provides learners with knowledge and practical skills to determine soil pH using a colour indicator test kit under supervision. You'll understand the purpose, process, and recording of soil pH testing.

What you'll be able to do

Describe the process of determining soil pH using a colour indicator test kit
Determine soil pH using a colour indicator test kit under supervision

Developing Personal Presentation Skills for the Workplace Real unit · Highfield Qualifications

You'll understand the importance of personal presentation in the workplace, including appearance, communication, and behaviour. The unit teaches you to demonstrate appropriate dress, grooming, language, and tone in a professional setting.

What you'll be able to do

Know about personal presentation for the workplace
Present self appropriately for the workplace

Developing Personal Skills for Leadership Real unit · Highfield Qualifications

This unit introduces learners to leadership principles, including different leadership styles and their impact on team performance. You'll develop skills in decision-making, giving instructions, and providing and receiving constructive feedback within a group context.

What you'll be able to do

Know about the main features of leadership, including different leadership styles and their impact
Make decisions effectively, considering relevant information and potential consequences
Give clear and concise instructions to members of a group, ensuring understanding and compliance
Give and receive constructive feedback about a task or activity, promoting improvement and development

Developing effective communication skills for the workplace Real unit · Highfield Qualifications

You'll develop effective workplace communication skills, covering verbal, non-verbal, and written methods. The unit emphasises the importance of clear communication and teaches you to demonstrate active listening and appropriate interaction with others.

What you'll be able to do

Explain the importance of effective communication in the workplace.
Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
Explain how to communicate effectively with colleagues, supervisors, and customers.
Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
Use active listening skills to understand the needs and perspectives of others.
Adapt communication style to suit different situations and audiences.

Developing time-management skills for the workplace Real unit · Highfield Qualifications

This unit provides learners with knowledge of the importance of time-management skills in the workplace. You'll develop the ability to prioritise tasks, use time-management techniques, and complete work within deadlines.

What you'll be able to do

Understand the importance of effective time-management skills for success in the workplace.
Effectively use time-management skills to complete tasks within given deadlines.

Edge and rake golf bunkers Real unit · Highfield Qualifications

It teaches you to understand the purpose of edging and raking golf bunkers and identify the necessary tools and equipment. You'll develop practical skills to edge and rake bunkers to the required standard, including equipment maintenance.

What you'll be able to do

Know the correct methods for edging and raking golf bunkers.
Edge and rake golf bunkers to the required standard.

Edge turf with shears Real unit · Highfield Qualifications

You'll gain knowledge of the tools, equipment, and techniques required to edge turf using shears. They will develop the ability to prepare the area, edge turf neatly and safely, and dispose of waste appropriately.

What you'll be able to do

Edge turf with shears
Edge turf with shears

Effective Teamwork Real unit · Highfield Qualifications

You'll learn to organise their own work effectively within a team, support team activities through communication and collabouration, and contribute to their own learning and development through reflection and feedback.

What you'll be able to do

Describe how to organise their own work effectively within a team environment.
Explain how to support the work of a team through collaboration and communication.
Describe how to contribute to their own learning and development through reflection and feedback.

Effectiveness at Work Real unit · Highfield Qualifications

This unit focuses on effective workplace behaviour, including communication, teamwork and professionalism. You'll demonstrate these skills in practice and evaluate their own performance to identify areas for improvement and professional development.

What you'll be able to do

Understand effective workplace behaviour, including communication, teamwork and professionalism
Demonstrate effective working practice by applying relevant skills and knowledge in a workplace setting
Evaluate their own practice to identify areas for improvement and development

Establish an even gradient or level between two fixed points Real unit · Highfield Qualifications

You'll learn to establish an even gradient or level between two fixed points using appropriate tools and methods. The unit emphasises accuracy and the practical steps involved in achieving correct gradients or levels.

What you'll be able to do

Describe the methods used to establish an even gradient or level between two fixed points
Explain the importance of accuracy when establishing a gradient or level
Establish an even gradient or level between two fixed points using appropriate tools and techniques
Check the accuracy of the gradient or level established

Expectations of working in a customer service role Real unit · Highfield Qualifications

You'll understand the expectations of working in a customer service role, including punctuality, professional dress, personal hygiene, and the impact of shift patterns on service delivery and colleagues.

What you'll be able to do

Explain the importance of punctuality and time keeping in a customer service role.
Describe the correct way to dress and present themselves professionally in a customer service role.
Explain the impact and importance of shift patterns on personal life and customer service delivery.

Follow the rules to deliver customer service Real unit · Highfield Qualifications

You'll understand and apply their organisation's customer service practices and procedures. The unit emphasises adherence to relevant rules and regulations to handle customer inquiries and complaints effectively and deliver consistent service.

What you'll be able to do

Follow their organisation’s established customer service practices and procedures consistently
Follow the rules and regulations relevant to delivering customer service effectively and legally

Food Safety Awareness for Catering Real unit · Highfield Qualifications

You'll understand the importance of personal hygiene and maintaining clean work areas in catering environments. The unit covers personal responsibilities for food safety and procedures to prevent contamination, ensuring safe food handling practices.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
Understand personal responsibilities for food safety and how to keep food safe in a catering environment

Food Safety Awareness for Manufacturing Real unit · Highfield Qualifications

This unit covers the importance of personal hygiene and maintaining clean work areas in food manufacturing. You'll understand their responsibilities for food safety and procedures to prevent contamination and ensure product safety.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment

Food Safety Awareness in Catering Real unit · Highfield Qualifications

This unit focuses on learners' personal responsibilities for food safety within catering, emphasising hygiene, cleanliness, and safe food storage. You'll understand relevant legislation and the consequences of failing to maintain food safety standards.

What you'll be able to do

Understand personal responsibilities for food safety in a catering environment
Understand the importance of personal hygiene in a catering environment
Understand the importance of keeping work areas clean and hygienic in a catering environment
Understand how to keep food safe in a catering environment

Food Safety Awareness in Manufacturing Real unit · Highfield Qualifications

You'll understand their personal responsibilities for food safety in manufacturing, the importance of personal hygiene, maintaining clean work areas, and procedures to prevent food contamination.

What you'll be able to do

Understand personal responsibilities for maintaining food safety within a food manufacturing environment.
Understand the importance of adhering to personal hygiene standards within a food manufacturing environment.
Understand the importance of maintaining clean and hygienic work areas within a food manufacturing environment.
Understand the procedures for keeping food safe from contamination and spoilage within a food manufacturing environment.

Giving Customers a Positive Impression Real unit · Highfield Qualifications

This unit covers methods for establishing positive relationships with customers, the importance of customer service standards and procedures, and techniques for effective communication. You'll gain knowledge to build rapport and enhance the overall customer experience.

What you'll be able to do

Establish positive relationships with customers to enhance their experience
Understand why organisations have standards and procedures for customer service
Communicate information clearly and effectively to customers

Health and Safety for the cleaning and support services industry Real unit · Highfield Qualifications

You'll gain knowledge of health and safety legislation relevant to the Cleaning and Support Services industry. It teaches you to work safely by understanding safe practices and risk control measures, and recognising the consequences of non-compliance with legislation.

What you'll be able to do

Understand the health and safety legislation which applies specifically to the Cleaning and Support Services industry
Understand how to work in a safe manner, adhering to relevant procedures and guidelines
Understand how to control risks in the workplace, implementing appropriate control measures

Health and Safety within the Workplace Real unit · Highfield Qualifications

This unit provides knowledge of roles and duties related to health, safety, and welfare in the workplace, including relevant legislation. You'll understand risk assessment processes and procedures for responding to accidents and ill-health.

What you'll be able to do

Understand the roles and duties of employers and employees for health, safety and welfare in the workplace, according to relevant legislation and organisational policies.
Understand the process of risk assessment, including hazard identification, risk evaluation, and control measure implementation.
Understand how risk assessments improve health and safety at work by reducing the likelihood and severity of accidents and ill-health.
Know the procedures for responding to accidents, near misses and ill-health in the workplace, including reporting, first aid, and investigation.

Horticulture: Understanding Soils and Growing Media Real unit · Highfield Qualifications

This unit provides an understanding of soils and growing media and their impact on plant growth. You'll examine nutrient availability, drainage, soil cultivation techniques, and preparation of growing media used within horticultural enterprises.

What you'll be able to do

Understand the effects of different soils and growing media on plant growth, including nutrient availability and drainage.
Understand the types of growing media used in an enterprise and how to prepare them, considering factors such as pH and sterilisation.
Understand soil cultivation techniques, including digging, raking, and hoeing.

IT Security for Users Real unit · Highfield Qualifications

You'll identify common IT security risks and apply methods to minimise them, including password management and secure data handling. The unit covers procedures for reporting security breaches to protect IT systems and data.

What you'll be able to do

Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling

IT User Fundamentals Real unit · Highfield Qualifications

You'll develop fundamental IT skills to use hardware and software for various tasks, including organising, storing, and retrieving information. The unit also covers safety and security practices, routine maintenance, and responding to common IT system problems.

What you'll be able to do

Use IT systems effectively to meet identified needs.
Organise, store and retrieve information efficiently using IT systems.
Follow and understand the need for safety and security practices when using IT systems.
Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.

Identify annuals and herbaceous perennials Real unit · Highfield Qualifications

You'll gain knowledge of annual and herbaceous perennial plant species, including their key characteristics and growth cycles. The unit also covers the maintenance of hand tools to ensure safe and effective use.

What you'll be able to do

Identify different species of annual plants.
Identify different species of herbaceous perennial plants.
Maintain hand tools in a safe and effective working condition.

Identify indoor plants Real unit · Highfield Qualifications

It teaches you to identify common indoor plant species and understand their basic care requirements, including light, water, and temperature needs. You'll also learn to identify, maintain, and safely store hand tools used in plant maintenance.

What you'll be able to do

Know different indoor plant species.
Maintain hand tools.

Identify trees and shrubs Real unit · Highfield Qualifications

It teaches you to identify various tree and shrub species by key characteristics and maintain hand tools safely and effectively. You'll develop skills for accurate plant identification and tool upkeep.

What you'll be able to do

Identify different tree and shrub species, including their key characteristics.
Demonstrate the ability to maintain hand tools used in tree and shrub identification and maintenance.

Insert plant material Real unit · Highfield Qualifications

It teaches you to safely and correctly insert plant material into growing mediums. You'll select appropriate plant material and use suitable tools and equipment while following health and safety guidelines to ensure successful insertion.

What you'll be able to do

Insert plant material correctly and safely

Interview Skills Real unit · Highfield Qualifications

It teaches you to prepare for interviews by researching company backgrounds, roles, and values. You'll learn to respond effectively to interview questions and assess their own performance to identify areas for improvement.

What you'll be able to do

Prepare to be interviewed by researching the company and role.
Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
Respond to questions in an interview clearly and concisely.
Respond to questions in an interview using appropriate language and tone.
Assess own performance in an interview by reflecting on strengths and weaknesses.
Assess own performance in an interview by identifying areas for improvement.

Introduction to duty of care in health, social care or children’s and young people’s settings Real unit · Highfield Qualifications

You'll be introduced to the concept of duty of care in health, social care, and children’s and young people’s settings. The unit covers implications, potential conflicts with individual rights, sources of support, and appropriate responses to complaints.

What you'll be able to do

Understand the implications of duty of care in health, social care or children’s and young people’s settings
Understand the support available for addressing dilemmas that may arise in relation to duty of care
Respond appropriately to complaints in health, social care or children’s and young people’s settings

Investigating Rights and Responsibilities at Work Real unit · Highfield Qualifications

It teaches you to identify employee rights and responsibilities in the workplace and understand how legislation and policies support these rights. You'll also explore employer responsibilities in maintaining a safe and fair working environment.

What you'll be able to do

Identify employee ‘rights’ and ‘responsibilities’ in a place of work
Explain how the rights of individuals are supported in a place of work
Describe the responsibilities of employers in a place of work

Job searching Real unit · Highfield Qualifications

This unit provides learners with knowledge of various resources for finding job vacancies, including online job boards, newspapers, magazines, and recruitment agencies. You'll develop the ability to search for suitable job roles effectively using these methods.

What you'll be able to do

Know where to find information on job vacancies using different resources
Search for suitable job roles based on personal skills and experience
Search for job vacancies using appropriate methods

Keeping yourself and others safe from COVID-19 Real unit · Highfield Qualifications

This unit covers the characteristics of Coronavirus and COVID-19, their effects on the body, and protective measures. You'll understand recommended hygiene practices and social distancing to safeguard themselves and others from infection.

What you'll be able to do

Know the characteristics of Coronavirus and COVID-19
Know how COVID-19 can affect the body
Protect yourself and others from COVID-19

Lay paving blocks on sand Real unit · Highfield Qualifications

This unit develops knowledge and skills to lay paving blocks on sand, including preparation of the area, use of tools and equipment, and following safety procedures. You'll be able to lay paving blocks accurately to a specified pattern and level.

What you'll be able to do

Know the correct procedures for laying paving blocks on sand.
Prepare the area for laying paving blocks.
Lay paving blocks on sand to a specified pattern and level.
Check the finished paving block surface for accuracy and stability.

Lay paving slabs Real unit · Highfield Qualifications

You'll understand the types and uses of paving slabs, the importance of drainage, and required tools. They will develop practical skills to prepare ground and lay paving slabs ensuring proper alignment and stability.

What you'll be able to do

Know the correct methods for laying paving slabs
Prepare the ground for laying paving slabs
Lay paving slabs to a professional standard

Laying hard surfaces for external landscaping Real unit · Highfield Qualifications

You'll gain knowledge of different types of hard surfaces used in external landscaping and the importance of ground preparation. They will develop practical skills to lay hard surfaces using appropriate tools and methods to ensure a level and stable finish.

What you'll be able to do

Know the procedures for laying hard surfaces for external landscaping.
Lay hard surfaces for external landscaping according to given instructions and safety guidelines.

Learning from More Experienced People Real unit · Highfield Qualifications

You'll explore how to interact with and learn from more experienced individuals in various settings. The unit covers effective work strategies and techniques to improve personal performance through observation and collabouration.

What you'll be able to do

Know about situations where they might interact with more experienced people in the workplace or other settings.
Know ways in which more experienced people work effectively, including strategies and techniques.
Improve performance by learning from those who have more experience, applying their knowledge and skills.

Learning from Work Placement Real unit · Highfield Qualifications

You'll reflect on their work placement experiences to identify key learning points and evaluate task completion methods. They will use this reflection to set short-term personal and professional development goals.

What you'll be able to do

Reflect on what has been learned from the work placement experience
Identify how tasks undertaken during the work placement could be undertaken differently or improved
Use learning from the work placement to set short-term goals for personal and professional development

Learning to be financially aware Real unit · Highfield Qualifications

You'll develop financial awareness, including money management, UK state financial benefits, personal spending planning, understanding financial documents, conducting transactions, and recognising debt consequences.

What you'll be able to do

Know how money is used in everyday life
Know about United Kingdom (UK) state financial benefits available to individuals
Plan personal spending for a week, taking into account income and expenses
Understand the information presented in common financial documents
Carry out basic financial transactions, such as paying bills
Know the potential consequences of getting into debt

Learning to be financially capable Real unit · Highfield Qualifications

This unit provides an understanding of financial capability, including the use of money for purchasing, saving, and investing. You'll identify UK state financial benefits, plan personal spending, carry out financial transactions, and understand the consequences of debt.

What you'll be able to do

Explain the different ways money is used in everyday life.
Identify the different types of United Kingdom (UK) state financial benefits available.
Plan personal spending for a week, taking into account income and expenses.
Interpret information presented in financial documents, such as bank statements and payslips.
Carry out common financial transactions, such as paying bills and withdrawing cash.
Explain the potential consequences of getting into debt, including interest charges and legal action.

Learning to manage finance Real unit · Highfield Qualifications

You'll develop knowledge of managing personal finances, including tracking income and expenditure, prioritising spending, and managing debt. The unit also covers UK state financial benefits, budgeting, interpreting financial documents, and conducting financial transactions.

What you'll be able to do

Understand how to manage own finances effectively.
Understand the United Kingdom (UK) state financial benefits available.
Propose a realistic and achievable budget.
Understand the purpose and content of common financial documents.
Carry out financial transactions accurately.
Understand the potential consequences of getting into debt.

Learning with Colleagues and Other Learners Real unit · Highfield Qualifications

It teaches you to recognise formal and informal learning situations and understand individual learning styles. You'll learn to interact effectively with others in learning contexts and accurately record their learning progress.

What you'll be able to do

Identify situations where learning can take place, both formally and informally.
Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
Recognise that people have preferred individual learning styles and that these can impact on learning.
Accurately record progress in learning activities, using appropriate methods.

Lift, divide and plant herbaceous perennials Real unit · Highfield Qualifications

You'll gain knowledge and practical skills to lift, divide, and plant herbaceous perennials. The unit covers factors affecting these processes, appropriate tools and techniques, and methods to minimise plant damage during handling.

What you'll be able to do

Know the correct methods to lift herbaceous perennials
Know the correct methods to divide herbaceous perennials
Know the correct methods to plant herbaceous perennials
Lift herbaceous perennials using appropriate techniques
Divide herbaceous perennials using appropriate techniques
Plant herbaceous perennials using appropriate techniques

Listening Techniques Real unit · Highfield Qualifications

This unit introduces learners to active listening techniques and their application in customer interactions. You'll learn to identify customer needs, show empathy, provide feedback, and use questioning effectively.

What you'll be able to do

Understand active listening techniques, including paying attention, showing empathy, and providing feedback
Listen to customers effectively, to understand their needs and resolve their issues

Maintain an area of habitat Real unit · Highfield Qualifications

This unit provides learners with the skills to maintain an area of habitat according to specified requirements and best practice. You'll demonstrate safe working practices and ensure the habitat is maintained to a satisfactory standard.

What you'll be able to do

Maintain an area of habitat according to specified requirements and best practice

Maintain and protect metal surfaces Real unit · Highfield Qualifications

This unit covers the maintenance and protection of metal surfaces, including identification of metal types and methods to prevent damage. You'll understand the importance of regular maintenance and will be able to apply appropriate protective techniques.

What you'll be able to do

Understand how to maintain metal surfaces
Understand how to protect metal surfaces
Demonstrate the ability to maintain metal surfaces
Demonstrate the ability to protect metal surfaces

Maintain hand tools Real unit · Highfield Qualifications

You'll gain knowledge of the key components of hand tools and the importance of maintaining them for safety. They will develop practical skills to clean, sharpen where applicable, and store hand tools correctly to ensure their safe and effective use.

What you'll be able to do

Maintain hand tools to ensure they are safe and effective
Maintain hand tools in good working order

Maintain paved areas Real unit · Highfield Qualifications

It teaches you to identify types of paved areas and their maintenance needs. You'll understand cleaning methods, damage identification, and reporting procedures, applying appropriate techniques to maintain paved surfaces.

What you'll be able to do

Know the methods used to maintain paved areas.
Maintain paved areas using appropriate methods and resources.

Make and receive telephone calls Real unit · Highfield Qualifications

This unit develops learners' understanding of telephone protocols and etiquette for making and receiving calls. You'll practise effective communication, including transferring calls and using appropriate language and tone.

What you'll be able to do

Understand how to make telephone calls using appropriate protocols and etiquette
Understand how to receive and transfer telephone calls efficiently and accurately
Make telephone calls clearly and professionally
Receive telephone calls and transfer them appropriately

Making Conversation and Building Rapport Real unit · Highfield Qualifications

This unit equips learners with an understanding of building rapport with customers through effective verbal and non-verbal communication. You'll explore questioning techniques and the benefits of rapport for enhancing customer satisfaction in professional settings.

What you'll be able to do

Understand the importance of building rapport with customers in a professional setting
Know ways to build rapport with customers through effective communication
Use suitable questioning techniques when making conversation with customers

Making Informed Career and Progression Choices Real unit · Highfield Qualifications

It teaches you to understand factors influencing career choices and the decision-making process. You'll prepare for careers guidance interviews and review individual learning plans to reflect career and progression goals.

What you'll be able to do

Know influences on career choices
Understand how to make career choices
Prepare for a careers guidance interview
Review individual learning plan to reflect career choices
Review individual learning plan to reflect progression choices

Managing Your Health at Work Real unit · Highfield Qualifications

This unit provides learners with an understanding of their role in maintaining good health at work, including recognising workplace hazards and reporting health concerns. You'll also learn about employer-provided health services and external sources of support.

What you'll be able to do

Understand the employee’s role in maintaining good health at work
Know the services employers can provide to maintain the health of the workforce
Know sources of help to ensure good health at work

Managing Your Own Money Real unit · Highfield Qualifications

You'll learn to manage personal finances by comparing income and expenditure, understanding saving methods, and recognising the implications of borrowing, including interest and repayment terms.

What you'll be able to do

Compare personal income with expenditure to determine financial status
Describe methods for saving money effectively
Understand the implications of borrowing money, including interest and repayment terms

Managing conflict in the workplace when dealing with customers, service users or the public Real unit · Highfield Qualifications

This unit covers communication techniques to resolve and de-escalate conflict with customers, service users, or the public. You'll understand factors influencing emotional responses, risk assessment in conflict situations, and effective communication strategies.

What you'll be able to do

Know how communication techniques can be used to solve problems and reduce the likelihood of conflict escalating
Know the factors that influence human responses in conflict situations, including emotional and psychological factors
Assess and reduce risks in conflict situations, considering the safety of all parties involved
Communicate effectively and de-escalate conflict in emotive situations, using appropriate verbal and non-verbal communication skills
Know good practice to follow after conflict situations, including reporting, debriefing, and support for those affected

Manual handling safety at work Real unit · Highfield Qualifications

You'll gain knowledge of safe manual handling practices, including legal requirements, risk assessments, and the use of equipment. The unit teaches you to apply safe manual handling principles to prevent injury and improve workplace health and safety.

What you'll be able to do

Understand the reasons for safe manual handling practices in the workplace
Understand how manual handling risk assessments contribute to improving health and safety and reducing the risk of injury
Understand the principles, types of equipment, and testing requirements associated with manual handling safety
Apply safe manual handling principles in practical situations

Mix mortar or concrete Real unit · Highfield Qualifications

You'll gain knowledge of mixing mortar or concrete according to specified ratios and safety guidelines. The unit develops practical skills to mix materials to the correct consistency for intended construction applications.

What you'll be able to do

Mix mortar or concrete according to specified ratios and safety guidelines.
Mix mortar or concrete to the correct consistency for the intended application.

Moving people safely Real unit · Highfield Qualifications

This unit provides an understanding of the principles and practices involved in moving people safely, including respecting dignity, recognising health and safety risks, and applying personal handling plans and risk assessments to reduce injury.

What you'll be able to do

Understand the personal safety, health, and dignity issues relating to the movement of a person by others
Understand how a personal handling plan and risk assessment reduce the risk of injury to everyone involved in moving a person
Understand the principles, types of equipment, and testing requirements associated with moving people safely
Apply safe principles when moving a person, following the personal handling plan and risk assessment

Over-mark sports lines Real unit · Highfield Qualifications

You'll gain knowledge of over-marking sports lines, including paint types and the importance of accurate measurements. The unit covers preparing the area and using appropriate tools to over-mark sports lines according to specifications.

What you'll be able to do

Know the correct procedures for over-marking sports lines
Prepare the area for over-marking sports lines
Accurately over-mark sports lines according to specifications

Personal Behaviour for Success Real unit · Highfield Qualifications

You'll explore how personal experiences, emotions, and environmental factors affect behaviour. The unit also covers organisational and social codes of behaviour, strategies to manage behaviour, and the impact of personal behaviour on success.

What you'll be able to do

Explain how different factors can affect behaviour in various situations.
Describe how different codes of behaviour influence behaviour in different situations.
Identify strategies to use to manage behaviour in different situations.
Manage own behaviour effectively in given situations.
Explain how personal behaviour affects personal success.

Personal Development within Customer Service Real unit · Highfield Qualifications

This unit covers methods for gathering feedback on personal customer service performance, including customer surveys and manager observations. You'll explore learning activities to develop their skills and understand the benefits of continuous personal development in customer service.

What you'll be able to do

Know the various methods and techniques used to gather feedback on own performance in a customer service role
Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service

Personal Presentation for the Workplace Real unit · Highfield Qualifications

You'll identify workplace personal presentation requirements, including hygiene and dress codes. The unit explores how these requirements vary across different workplace settings and teaches you to demonstrate appropriate personal presentation skills.

What you'll be able to do

Identify the requirements for personal presentation in the workplace.
Explain how requirements for personal presentation vary across different types of workplace.
Present self appropriately for the workplace.

Personal presentation and hygiene at work Real unit · Highfield Qualifications

This unit covers personal presentation and hygiene requirements in the workplace, recognising variations across different industries. You'll understand the importance of adhering to these standards and demonstrate appropriate self-presentation and hygiene practices.

What you'll be able to do

Know the specific requirements for personal presentation in a workplace setting
Understand how requirements for personal presentation can vary across different types of workplace environments
Present oneself appropriately for the workplace
Understand the importance of maintaining personal hygiene for the workplace

Place sports equipment Real unit · Highfield Qualifications

This unit covers the knowledge and skills required to identify designated areas for sports equipment and place various types safely and correctly. You'll understand the reasons for specific placement methods and demonstrate safe practices while adhering to guidelines.

What you'll be able to do

Place sports equipment in the designated area
Place sports equipment safely and correctly

Planning an Enterprise Activity Real unit · Highfield Qualifications

This unit covers the planning of an enterprise activity, including selecting a suitable activity, identifying required roles and skills, understanding costs, and applying promotional techniques. You'll develop comprehensive planning skills for enterprise projects.

What you'll be able to do

Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
Know appropriate promotional techniques, including advertising, social media, and public relations

Planning for and learning from a job interview Real unit · Highfield Qualifications

This unit develops learners' skills in planning for a job interview, including organising personal arrangements, researching the job and company, preparing questions and answers, and reflecting on interview performance to identify improvements.

What you'll be able to do

Organise personal arrangements in preparation for a specific job interview
Research information about a specific job offered for interview
Prepare questions and answers in anticipation of a specific job interview
Communicate effectively during a specific job interview
Reflect on performance following a specific job interview to identify areas for improvement

Planning for and reflecting on a job interview Real unit · Highfield Qualifications

It teaches you to plan and prepare for a job interview, including researching the organisation, preparing questions and documents, applying interview techniques, and reflecting on their performance and outcomes.

What you'll be able to do

Plan the necessary arrangements for attending a job interview for a specific job role.
Research a specific organisation prior to attending a job interview.
Prepare relevant questions, including those requiring extended responses, to ask during a specific job interview.
Apply appropriate interview techniques during a specific job interview.
Reflect on performance and outcomes following a specific job interview.
Plan improvements to interview techniques for future job interviews.

Plant container grown plants Real unit · Highfield Qualifications

This unit equips learners with knowledge and skills to plant container-grown plants correctly. You'll understand the importance of selecting suitable compost and tools, and will apply appropriate planting techniques to promote healthy growth.

What you'll be able to do

Understand how to plant container grown plants
Demonstrate the ability to plant container grown plants

Plant flower bulbs for naturalisation or bedding Real unit · Highfield Qualifications

It teaches you to identify suitable flower bulbs for naturalisation or bedding and understand their planting requirements. You'll develop skills in soil preparation and planting techniques to ensure successful bulb establishment.

What you'll be able to do

Describe the different types of flower bulbs suitable for naturalisation or bedding
Explain the planting requirements for flower bulbs
Plant flower bulbs for naturalisation or bedding according to instructions
Handle flower bulbs carefully to avoid damage

Planting and staking a tree Real unit · Highfield Qualifications

This unit develops learners' skills to prepare a site, plant, and stake a tree correctly, providing immediate aftercare. You'll also learn to clear the work area responsibly and handle tools and materials safely throughout the process.

What you'll be able to do

Prepare the planting site and necessary materials for planting a tree
Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
Clear the work area and dispose of waste materials responsibly after planting and staking a tree

Positive Attitudes and Behaviours at Work Real unit · Highfield Qualifications

This unit covers the importance of positive attitudes and behaviours in the workplace. You'll develop the ability to demonstrate these attitudes and behaviours, assess their own workplace conduct, and understand the impact on team performance and relationships with colleagues and customers.

What you'll be able to do

Understand the importance of demonstrating positive attitudes at work
Understand the importance of demonstrating positive behaviours at work
Demonstrate a range of positive attitudes in the workplace
Demonstrate a range of positive behaviours in the workplace
Assess own attitudes in the workplace
Assess own behaviours in the workplace

Pot up rooted cuttings, large seedlings or plugs by hand Real unit · Highfield Qualifications

You'll gain knowledge of potting up rooted cuttings, large seedlings, or plugs by hand, including required tools, materials, and aftercare. They will develop practical skills to pot plants correctly using appropriate techniques.

What you'll be able to do

Describe the process of potting up rooted cuttings, large seedlings or plugs by hand.
Demonstrate the ability to pot up rooted cuttings, large seedlings or plugs by hand, using appropriate techniques and materials.

Practising Leadership Skills with Others Real unit · Highfield Qualifications

You'll study principles of effective group leadership, different leadership styles, and the importance of communication and delegation. They will demonstrate leadership skills in group activities and evaluate their own performance.

What you'll be able to do

Understand the key principles of leading a group activity effectively.
Demonstrate effective leadership skills when working with others in a group setting.
Evaluate their own leadership performance, identifying strengths and areas for development.

Preparation and Clearing of Service Areas Real unit · Highfield Qualifications

You'll gain knowledge and skills to prepare and clear service areas and equipment for food and drink service. The unit covers maintaining customer areas to required standards and cleaning and storing glassware appropriately.

What you'll be able to do

Prepare service areas and equipment effectively for food and drink service
Prepare customer areas to a suitable standard for food and drink service
Clear food and drink service areas efficiently after service
Clean and store glassware correctly, maintaining hygiene standards

Preparation for work Real unit · Highfield Qualifications

You'll explore the skills and qualities essential for working life and investigate personal career opportunities. The unit supports understanding of how individual skills and interests relate to potential career paths.

What you'll be able to do

Understand the skills and qualities needed for working life
Investigate personal career opportunities

Prepare and maintain structures and surfaces Real unit · Highfield Qualifications

This unit equips learners with skills to prepare for and carry out construction and maintenance tasks on structures and surfaces. You'll conduct risk assessments, allocate resources, and work safely to meet specified standards.

What you'll be able to do

Demonstrate the ability to prepare for construction and maintenance tasks, including risk assessments and resource allocation.
Demonstrate the ability to prepare and maintain structures and surfaces to the required standard.
Demonstrate the ability to work safely, adhering to health and safety regulations, and minimise environmental damage during construction and maintenance activities.
Demonstrate the ability to select, use and maintain relevant equipment for construction and maintenance tasks.
Prepare for construction and maintenance tasks, including identifying potential hazards and required resources.
Prepare and maintain structures and surfaces, understanding the principles of construction and maintenance techniques.
Deal with problems that may arise during construction and maintenance activities, including identifying solutions and seeking assistance when necessary.
Know relevant health and safety legislation and environmental good practice related to construction and maintenance activities.

Prepare and operate a tractor and attachments Real unit · Highfield Qualifications

You'll develop understanding and practical skills to prepare and operate tractors and attachments safely. The unit covers pre-operational checks, adherence to safety regulations, and effective operation of power vehicles with attachments.

What you'll be able to do

Understand the procedures for preparing a tractor and attachments for safe and effective operation.
Prepare a tractor and attachments for operation according to manufacturer's instructions and safety guidelines.
Understand the principles of operating a power vehicle safely and effectively.
Operate a tractor with attachments safely and effectively, following established procedures.

Prepare and plant a container for display Real unit · Highfield Qualifications

This unit covers the preparation of an area and container for planting, selection of suitable plants for display, and the planting process. You'll gain skills in organising the work area, preparing containers with appropriate materials, planting effectively, and clearing up afterwards.

What you'll be able to do

Prepare the area for planting a container.
Prepare a container for planting, ensuring it is suitable for the intended display.
Understand how to select suitable plants for the container display, considering factors such as size, colour, and growing conditions.
Plant a container with selected plants, following appropriate techniques.
Clear up the work area after planting a container, disposing of waste materials correctly.

Prepare and plant a hanging basket Real unit · Highfield Qualifications

You'll gain knowledge and practical skills to prepare and plant hanging baskets using appropriate materials and techniques. The unit emphasises selecting suitable components and plants to ensure healthy and attractive displays.

What you'll be able to do

Prepare the necessary materials for planting a hanging basket.
Plant a hanging basket using appropriate techniques.
Demonstrate the ability to prepare all necessary materials for planting a hanging basket.
Demonstrate the ability to plant a hanging basket effectively and safely.

Prepare ground for sowing or planting under supervision Real unit · Highfield Qualifications

You'll gain knowledge of methods for preparing ground for sowing or planting and the importance of soil preparation for plant growth. They will develop practical skills to prepare ground under supervision, using appropriate tools and following safety procedures.

What you'll be able to do

Prepare the ground for sowing or planting, following instructions.
Prepare the ground for sowing or planting under supervision, adhering to safety procedures.

Prepare soil and apply organic mulch Real unit · Highfield Qualifications

It teaches you to understand and demonstrate soil preparation methods and the application of organic mulch. You'll develop practical skills to enhance soil quality and support healthy plant growth.

What you'll be able to do

Prepare soil for planting.
Apply organic mulch to prepared soil.
Prepare soil for planting.
Apply organic mulch to prepared soil.

Preparing for Work Placement Real unit · Highfield Qualifications

It teaches you to understand the organisation where their work placement will take place, including its mission, values, and structure. You'll identify expectations, health and safety requirements, and set relevant goals for their placement.

What you'll be able to do

Know the company or organisation where the work placement is planned, including its mission and values
Know the information needed before starting the work placement, such as dress code and health and safety procedures
Know what the company or organisation expects of the learner during the work placement, including attendance and performance standards
Set goals relating to the work placement, identifying specific skills and knowledge to be developed

Preparing for an Interview Real unit · Highfield Qualifications

This unit equips learners to prepare effectively for interviews by researching job roles and organisations, preparing answers to common questions, and planning travel arrangements. You'll develop confidence in attending and participating in interviews.

What you'll be able to do

Identify the information required to prepare effectively for an interview.
Prepare appropriate responses to potential interview questions.
Plan travel arrangements for attending an interview.

Presenting personal information for the workplace Real unit · Highfield Qualifications

This unit addresses the importance of providing accurate personal information in workplace contexts, associated risks, and data protection. You'll develop communication skills to convey personal information clearly and produce relevant documents.

What you'll be able to do

Understand the importance of providing accurate and relevant personal information in relation to various workplace situations, such as recruitment, training, and emergency contact details.
Understand the risks associated with sharing personal information in the workplace, including data breaches, identity theft, and discrimination.
Use effective communication skills to accurately provide own personal information in telephone calls, ensuring clarity, conciseness, and professionalism.
Produce documents requiring personal information in relation to work situations, such as application forms, expense claims, and absence reports, ensuring accuracy and completeness.
Present personal information on a curriculum vitae (CV) in relation to an employment opportunity, highlighting relevant skills, experience, and qualifications.
Present, in different formats, evidence of own personal achievements, in relation to future employment, such as portfolios, presentations, and testimonials.
Reflect on written and verbal skills used when presenting personal information, identifying strengths and areas for development.

Preventing underage sales in retail and licensed premises Real unit · Highfield Qualifications

You'll gain knowledge of legislation and responsibilities related to preventing underage sales of age-restricted products in retail and licenced premises. The unit covers methods to prevent unlawful sales, legal requirements, and the consequences of non-compliance.

What you'll be able to do

Know the current legislation relating to the sale and purchase of age-restricted products.
Prevent unlawful sales of age-restricted products.
Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to retail environments.
Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to licensed hospitality environments.

Prick out seedlings singly Real unit · Highfield Qualifications

You'll develop knowledge and practical skills to prick out seedlings singly, following established procedures. This includes understanding the purpose of pricking out, careful handling to avoid damage, and the use of appropriate equipment.

What you'll be able to do

Prick out seedlings singly, in accordance with established procedures.
Prick out seedlings singly, following health and safety guidelines.

Principles of Cleaning Drink Dispense Lines Real unit · Highfield Qualifications

You'll gain knowledge of correct procedures for cleaning drink dispense lines to maintain hygiene and quality standards. The unit also covers the safe use of cleaning agents and equipment to ensure compliance with health and safety requirements.

What you'll be able to do

Know the correct procedures for cleaning drink dispense lines to meet the required standards
Safely handle and use cleaning agents when cleaning drink dispense lines
Safely operate equipment used in the cleaning of drink dispense lines

Principles of Customer Service Real unit · Highfield Qualifications

This unit provides learners with an understanding of customer service principles, including meeting customer needs and expectations. You'll develop interpersonal skills, appropriate behaviour, and strategies for responding to customer problems or complaints.

What you'll be able to do

Understand the fundamental principles of customer service
Understand how customer needs and expectations are formed in various contexts
Know the interpersonal skills and appropriate behaviour required in a customer service environment
Understand the principles of responding effectively to customers’ problems or complaints

Principles of Customer Service in Hospitality Leisure Travel and Tourism Real unit · Highfield Qualifications

This unit provides learners with an understanding of customer service principles within hospitality, leisure, travel, and tourism sectors. It covers the impact of excellent service on organisational reputation and profitability, and the individual's role in service delivery.

What you'll be able to do

Understand the importance to the organisation of providing excellent customer service in the hospitality, leisure, travel and tourism industries, and the impact on its reputation and profitability.
Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries, including communication skills and problem-solving.
Understand the importance of identifying and meeting customers’ needs and expectations in the hospitality, leisure, travel and tourism industries, and how to exceed them.

Principles of Fire Safety Real unit · Highfield Qualifications

This unit covers fire hazards and risks in the workplace, including sources of ignition and flammable materials. You'll understand fire safety equipment and control measures to prevent and respond to fire incidents.

What you'll be able to do

Understand the hazards and risks associated with fire in the workplace, including sources of ignition, flammable materials, and potential consequences.
Understand how fire risk is controlled in the workplace through preventative measures, such as fire safety equipment, emergency procedures, and staff training.

Principles of Fire Safety Awareness Real unit · Highfield Qualifications

You'll understand common fire hazards and risks in the workplace and the potential consequences of fire. The unit covers how fire risk is assessed and controlled to maintain a safe working environment.

What you'll be able to do

Understand the hazards associated with fire in the workplace
Understand the risks associated with fire in the workplace
Understand how fire risk is controlled in the workplace through preventative measures

Principles of Food Safety for Catering Real unit · Highfield Qualifications

This unit covers the principles of food safety in catering, focusing on personal hygiene, hand washing, and maintaining clean work areas. You'll understand how to prevent contamination and keep food products safe.

What you'll be able to do

Understand the importance of food handlers keeping themselves clean and hygienic.
Understand the importance of maintaining clean and hygienic work areas.
Understand the importance of keeping food products safe.

Principles of Food Safety for Manufacturing Real unit · Highfield Qualifications

This unit provides knowledge of personal and workplace hygiene standards essential in food manufacturing. You'll understand correct handwashing, protective clothing, cleaning procedures, and the importance of preventing food contamination to ensure product safety.

What you'll be able to do

Understand the importance of food handlers keeping themselves clean and hygienic
Understand the importance of keeping work areas clean and hygienic
Understand the importance of keeping food products safe

Principles of Food Safety in Manufacturing Real unit · Highfield Qualifications

You'll understand the importance of personal responsibility for food safety in manufacturing environments. They will learn about personal hygiene, maintaining clean work areas, reporting hazards, and procedures to keep food products safe from contamination.

What you'll be able to do

Understand how individuals can take personal responsibility for food safety in a manufacturing environment
Understand the importance of food handlers keeping themselves clean and hygienic to prevent contamination
Understand the importance of maintaining clean and hygienic work areas in food manufacturing
Identify the importance of keeping food products safe from contamination and spoilage

Principles of Health and Safety within the Workplace Real unit · Highfield Qualifications

You'll understand employer and employee responsibilities for health and safety in the workplace. The unit covers identifying workplace hazards and recognising how environmental factors can affect health and safety.

What you'll be able to do

Understand the main responsibilities for health and safety in the workplace
Understand how the workplace environment can affect health and safety

Principles of Identifying the Presence of, and Controlling Common Pests and Diseases Real unit · Highfield Qualifications

This unit provides learners with knowledge to identify common pests and diseases affecting plants, including their physical characteristics, symptoms, and life cycles. You'll also learn control methods and safe working practices when managing pest and disease issues.

What you'll be able to do

Identify the presence of common pests
Identify the presence of common diseases
Control common pests
Control common diseases
Work safely when identifying and controlling pests and diseases

Principles of Maintaining Cellars and Kegs Real unit · Highfield Qualifications

This unit provides knowledge of maintaining cellar conditions for optimal drink storage, including temperature and humidity control. You'll understand how to prepare kegs and gas cylinders for dispensing drinks safely.

What you'll be able to do

Maintain cellars to ensure optimal conditions for storing drinks
Prepare kegs and gas cylinders for use in dispensing drinks

Principles of Maintaining Customer Service Through Effective Handover Real unit · Highfield Qualifications

This unit provides learners with an understanding of customer service team roles and responsibilities. You'll learn how to maintain service quality through effective handovers, follow-up actions, and teamwork within customer service environments.

What you'll be able to do

Know about the roles and responsibilities of individuals within a customer service team
Know about the importance of teamwork and communication in providing excellent customer service
Follow up on customer service actions to ensure customer satisfaction
Document customer service interactions and outcomes accurately
Maintain customer service through effective handover, providing clear and concise information to colleagues
Use handover procedures to ensure continuity of service and prevent customer dissatisfaction

Principles of Maintaining Grass Surfaces Real unit · Highfield Qualifications

You'll gain foundational knowledge of maintaining grass surfaces, including types of grass, mowing importance, and appropriate tools. The unit covers techniques for watering, feeding, and managing weeds and pests to promote healthy grass growth.

What you'll be able to do

Maintain grass surfaces using appropriate techniques

Principles of Maintaining Plants Real unit · Highfield Qualifications

This unit provides learners with an understanding of plant health maintenance, recognising signs of disease or stress, and methods for controlling unwanted plants. You'll also learn safe working practices, including the use of personal protective equipment when maintaining plants.

What you'll be able to do

Maintain the health of plants, including recognising signs of disease or stress
Control unwanted plants using appropriate methods
Work safely when maintaining plants, following relevant health and safety guidelines

Principles of Preparing and Clearing Areas for Table Service Real unit · Highfield Qualifications

This unit covers the procedures for preparing and clearing service, customer, and dining areas for table service. You'll understand how to set up and maintain equipment and environments to ensure efficient and hygienic table service operations.

What you'll be able to do

Prepare service areas for table service
Prepare equipment for table service
Prepare customer areas for table service
Prepare dining areas for table service
Clear dining areas after table service
Clear service areas after table service

Principles of Preparing and Clearing Bar Areas Real unit · Highfield Qualifications

This unit covers the procedures for preparing and clearing customer and service areas in a bar setting. You'll understand how to maintain cleanliness and store glassware to provide a welcoming environment for customers.

What you'll be able to do

Prepare customer areas in a bar, ensuring they are clean, tidy, and welcoming
Prepare service areas in a bar, ensuring they are organised and stocked with necessary supplies
Clear customer areas in a bar, removing empty glasses and other items promptly and efficiently
Clear service areas in a bar, disposing of waste and restocking supplies as needed
Clean glassware effectively, using appropriate cleaning products and techniques
Store glassware safely and hygienically, preventing damage and contamination

Principles of Preparing and Serving Cocktails Real unit · Highfield Qualifications

This unit covers preparing service areas and equipment for cocktail service, emphasising cleanliness and organisation. You'll learn to prepare and serve a range of cocktails accurately, following recipes and maintaining safety standards.

What you'll be able to do

Prepare service areas for serving cocktails, ensuring they are clean, organised, and stocked with necessary ingredients and equipment
Prepare equipment for serving cocktails, ensuring it is clean, functional, and safe to use
Prepare a range of cocktails, following recipes accurately and using appropriate techniques
Serve cocktails to customers, presenting them attractively and following legal requirements regarding alcohol service

Principles of Preparing and Serving Dispensed and Instant Hot Drinks Real unit · Highfield Qualifications

This unit provides knowledge of preparing work areas and equipment for service, maintaining cleanliness and safety, and the process of preparing and serving instant hot drinks. You'll learn to deliver drinks according to standard procedures.

What you'll be able to do

Prepare the work area for service, ensuring it is clean, organised, and ready for the preparation of hot drinks.
Prepare equipment for service, ensuring it is clean, functional, and safe to use.
Prepare and serve a range of instant hot drinks according to standard recipes and customer preferences.

Principles of Preparing and Serving Wines Real unit · Highfield Qualifications

This unit covers the preparation of service areas, equipment, and stock for wine service. You'll understand how to promote and serve wines in compliance with relevant legislation and customer requirements.

What you'll be able to do

Prepare service areas for wine service, ensuring they are clean, organised, and appropriately set up.
Prepare equipment for wine service, ensuring it is clean, functional, and ready for use.
Prepare and manage wine stock for service, ensuring correct storage and rotation.
Promote and serve wines in accordance with relevant legislation and to meet customer needs and preferences.
Present and serve wine in a manner that complies with relevant legislation and meets customer expectations.

Principles of Promoting Additional Services or Products to Customers Real unit · Highfield Qualifications

You'll understand the importance of promoting additional services or products to customers and how this benefits both the organisation and its customers. The unit covers methods for effective promotion to support organisational objectives.

What you'll be able to do

Know the importance of promoting additional services or products that are available to customers within the organisation.
Promote additional services or products to customers in a way that benefits both the organisation and the customer.

Principles of Providing a Buffet and Carvery Service Real unit · Highfield Qualifications

You'll understand how to prepare and maintain buffet and carvery displays, ensuring food safety and presentation standards. The unit covers replenishing food items, monitoring temperatures, and serving customers at buffet and carvery displays.

What you'll be able to do

Prepare a buffet display, ensuring food safety and presentation standards are met.
Maintain a buffet display, including replenishing food items and monitoring temperature controls.
Prepare a carvery display, ensuring the meat is cooked and presented appropriately.
Maintain a carvery display, including carving techniques and temperature control.
Serve customers at a buffet display, providing assistance and information about the food items.
Assist customers at a carvery display, carving meat to their specifications and providing appropriate accompaniments.

Principles of Providing a Counter and Takeaway Service Real unit · Highfield Qualifications

You'll study techniques for providing counter and takeaway services, including customer interaction, order taking, payment handling, and maintaining cleanliness and organisation in service areas.

What you'll be able to do

Describe how to serve customers effectively at a counter in a takeaway service
Explain how to maintain the cleanliness and organisation of counter and service areas

Principles of Providing a Silver Service Real unit · Highfield Qualifications

This unit covers the principles and techniques of providing a silver service, including correct posture, movement, and the use of serving utensils. You'll gain knowledge of how to present food attractively and clear finished courses efficiently during silver service.

What you'll be able to do

Understand how to silver serve food, including the correct techniques and procedures.
Clear finished courses when providing a silver service, ensuring efficient and discreet removal of plates and cutlery.

Principles of Receiving, Storing and Issuing Drinks Stock Real unit · Highfield Qualifications

You'll gain knowledge of procedures for receiving, storing, and issuing drinks stock. The unit emphasises checking deliveries, maintaining appropriate storage conditions, and managing stock rotation to ensure quality and reduce waste.

What you'll be able to do

Receive drinks deliveries, checking for accuracy, quality, and damage, and completing necessary documentation.
Store drinks stock in appropriate conditions, ensuring correct temperature, security, and stock rotation.
Issue drinks stock, maintaining accurate records and preventing wastage.

Principles of Resolving Customer Service Problems Real unit · Highfield Qualifications

This unit provides learners with knowledge of common customer service problems in hospitality and methods to resolve them. You'll understand causes and impacts of problems and apply communication and problem-solving skills.

What you'll be able to do

Know about different types of customer service problems that may arise in a hospitality setting
Know about the potential causes and impact of customer service problems on the organisation and the customer
Resolve customer service problems effectively, using appropriate communication and problem-solving skills
Escalate customer service problems when necessary, following organisational procedures

Principles of basic preparation and operation of a tractor Real unit · Highfield Qualifications

This unit provides learners with an understanding of how to prepare and operate a tractor safely, including fitting and using attachments. You'll learn key safety checks, control functions, and manufacturer guidelines for operation.

What you'll be able to do

Prepare a tractor for safe and effective operation.
Operate a tractor safely and effectively.
Prepare and fit an attachment to a tractor correctly.
Operate a tractor safely and effectively with attachments fitted.

Principles of communication in adult social care settings Real unit · Highfield Qualifications

This unit covers the principles of effective communication in adult social care settings, including its importance for well-being and safety. You'll understand how to meet individuals' communication needs, reduce barriers, and maintain confidentiality.

What you'll be able to do

Understand why effective communication is important in adult social care settings, including its impact on individuals' well-being and safety.
Understand how to meet the communication and language needs, wishes and preferences of an individual, taking into account their diverse backgrounds and abilities.
Understand how to reduce barriers to communication, including physical, sensory, and emotional barriers.
Understand confidentiality requirements in adult social care settings, including data protection principles and the importance of respecting individuals' privacy.

Principles of diversity, equality and inclusion in adult social care settings Real unit · Highfield Qualifications

This unit provides learners with knowledge of diversity, equality, and inclusion principles in adult social care settings. You'll understand how to work inclusively and access relevant information, advice, and support concerning discrimination.

What you'll be able to do

Understand the importance of diversity, equality and inclusion in adult social care settings.
Work in an inclusive way that promotes diversity, equality and inclusion.
Access information, advice and support about diversity, equality, inclusion and discrimination in adult social care settings.

Principles of harvesting and preparing crops Real unit · Highfield Qualifications

This unit introduces learners to the principles of harvesting and preparing crops. You'll learn appropriate methods and tools for harvesting, preparation techniques for storage or processing, and safe working practices.

What you'll be able to do

Harvest crops using appropriate methods and tools
Prepare harvested crops for storage or further processing
Work safely when harvesting and preparing crops, adhering to relevant health and safety regulations

Principles of how to maintain an efficient use of resources in the kitchen Real unit · Highfield Qualifications

You'll gain knowledge of efficient resource use in kitchen environments, including identifying resource types, methods to minimise waste, and the importance of proper storage. The unit emphasises sustainability and cost-effectiveness in resource management.

What you'll be able to do

Use resources effectively

Principles of maintaining structures and surfaces Real unit · Highfield Qualifications

This unit provides foundational knowledge of maintaining structures and surfaces, including identifying common damage and principles of preventative maintenance. You'll learn appropriate materials and techniques for effective repair and upkeep.

What you'll be able to do

Know the principles of maintaining structures and surfaces, including appropriate materials and techniques.

Principles of managing information and producing documents Real unit · Highfield Qualifications

You'll understand the role of information technology in business and how to manage electronic and paper-based information effectively. The unit also covers producing fit-for-purpose documents and following organisational procedures for document production.

What you'll be able to do

Understand the purpose of information technology within a business organisation
Understand how to manage electronic information effectively
Understand how to manage paper-based information effectively
Understand the purpose of producing documents that are fit-for-purpose for a business
Know the correct procedures to be followed when producing business documents

Principles of personal development in adult social care settings Real unit · Highfield Qualifications

You'll understand principles of personal development in adult social care settings. The unit covers good practice requirements, how learning activities develop knowledge and skills, and the role of personal development plans in supporting growth.

What you'll be able to do

Understand what is required for good practice in adult social care roles, including relevant legislation, policies and procedures.
Understand how learning activities, such as training, supervision and reflective practice, can develop knowledge, skills and understanding in adult social care.
Know how a personal development plan can contribute to own learning and development in an adult social care role.

Principles of providing administrative services Real unit · Highfield Qualifications

You'll explore the principles of providing administrative services, including professional telephone communication, mail handling, use of office equipment, and waste minimisation. The unit develops understanding of organising meetings and travel arrangements in a business environment.

What you'll be able to do

Understand how to make professional and effective telephone calls in a business environment
Understand how to receive telephone calls, including taking messages and directing calls appropriately
Understand how to handle incoming and outgoing mail, including sorting, distributing, and preparing mail items
Understand how to use different types of office equipment, such as printers, photocopiers, and scanners
Understand how to keep waste to a minimum in a business environment, including recycling and reducing paper consumption
Make arrangements for meetings, including booking rooms, sending invitations, and preparing agendas
Understand procedures for organising travel and accommodation arrangements for business purposes
Understand diary management procedures, including scheduling appointments and managing conflicts
Understand the purpose of delivering effective customer service in an administrative role and how to do so
Understand the purpose of reception services in a business and how to follow reception procedures, including greeting visitors and handling enquiries

Principles of safeguarding and protection in health and social care Real unit · Highfield Qualifications

You'll understand how to recognise signs of abuse and respond appropriately within health and social care settings, following organisational policies. The unit also covers the national and local context of safeguarding, ways to reduce abuse likelihood, and reporting unsafe practices.

What you'll be able to do

Recognise the signs of potential abuse in health and social care settings.
Respond appropriately to suspected or alleged abuse in line with organisational policies and procedures.
Understand the national context of safeguarding and protection from abuse, including relevant legislation and guidance.
Understand the local context of safeguarding and protection from abuse, including local policies and procedures.
Understand ways to reduce the likelihood of abuse occurring in health and social care settings.
Recognise unsafe practices that could lead to abuse or harm.
Report unsafe practices in line with organisational policies and procedures.

Principles of setting up and closing the kitchen Real unit · Highfield Qualifications

This unit covers procedures for setting up and closing a kitchen, including preparing equipment and resources for service. You'll understand the importance of cleaning and sanitising to maintain hygiene standards.

What you'll be able to do

Know the procedures for setting up the kitchen for service, ensuring all equipment and resources are available and ready for use.
Know the procedures for closing the kitchen, including cleaning, sanitising, and storing equipment and food items according to hygiene and safety standards.

Principles of the Control of Substances Hazardous to Health Real unit · Highfield Qualifications

This unit provides learners with an understanding of hazardous substances in the workplace, including legal requirements and types of substances. You'll learn how these substances pose health risks, the role of risk assessments, and precautions for safe handling and use.

What you'll be able to do

Understand the fundamental principles relating to hazardous substances in the workplace
Understand how hazardous substances can create hazards and risks to health within the workplace
Understand how risk assessments contribute to the safe use of hazardous substances in the workplace
Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled

Principles of the Preparation of Growing Media Real unit · Highfield Qualifications

You'll study materials used in growing media preparation, their characteristics, and preparation techniques. The unit also covers safe working practices and the purpose of different growing media mixes.

What you'll be able to do

Describe how to make ready materials for preparing growing media.
Explain how to prepare growing media using appropriate materials and techniques.
Apply safe working practices when preparing growing media.

Principles of the Propagation of Plants from Seed Real unit · Highfield Qualifications

This unit provides knowledge on preparing for plant propagation from seed, including seed selection and tray preparation. You'll also learn how to sow seeds, provide immediate aftercare, and work safely throughout the propagation process.

What you'll be able to do

Prepare to propagate plants from seed, including selecting appropriate seeds and preparing seed trays.
Sow seed and provide immediate aftercare, including watering and providing appropriate light levels.
Work safely when propagating plants from seed, adhering to health and safety regulations.

Principles of the maintenance of equipment Real unit · Highfield Qualifications

This unit provides learners with knowledge of preparing equipment for maintenance, undertaking maintenance procedures according to guidelines, and working safely. You'll understand the importance of using correct tools and materials for maintenance tasks.

What you'll be able to do

Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.

Problem solving in a work-related environment Real unit · Highfield Qualifications

You'll understand the nature of work-related problems and their impact on individuals and organisations. The unit develops skills in applying a systematic approach to problem-solving, including identifying, evaluating, and implementing solutions.

What you'll be able to do

Understand the nature of work-related problems and their potential impact
Resolve problems effectively in a work-related environment

Produce a Curriculum Vitae Real unit · Highfield Qualifications

This unit covers the purpose and function of a Curriculum Vitae (CV), required information, and tailoring content for specific job applications. You'll produce a well-structured and accurate CV.

What you'll be able to do

Know the purpose and function of a Curriculum Vitae (CV)
Know the information required to be included in a CV
Produce a CV that is accurate, relevant and well-presented

Produce documents in a business environment Real unit · Highfield Qualifications

You'll understand the importance of producing high-quality, accurate documents in a business environment. They will learn to use available resources and technology effectively and follow organisational procedures to prepare and produce documents to agreed specifications.

What you'll be able to do

Understand the purpose of producing high quality and attractive documents in a business environment.
Know the resources and technology available and how to use them when producing documents in a business environment.
Understand the purpose of following procedures when producing documents in a business environment.
Prepare for tasks.
Produce documents to agreed specifications.

Providing personal information for the workplace Real unit · Highfield Qualifications

This unit equips learners with knowledge of how personal information is used and provided in workplace contexts. You'll learn to provide accurate information during telephone calls and produce relevant documents while understanding data protection and confidentiality.

What you'll be able to do

Understand how personal information is typically used and provided in various workplace situations
Provide accurate and relevant personal information during telephone conversations in a professional manner
Complete workplace documents accurately, providing all necessary personal information
Present evidence of personal achievements in different formats suitable for workplace requirements
Develop and improve personal skills relevant to presenting personal information effectively
Understand the importance of providing accurate and up-to-date personal information throughout working life

Prune deciduous shrubs flowering on current season’s growth Real unit · Highfield Qualifications

You'll gain knowledge and practical skills to prune deciduous shrubs that flower on current season's growth. The unit covers the reasons for pruning, appropriate tools and equipment, and the techniques required to carry out pruning effectively.

What you'll be able to do

Understand how to prune deciduous shrubs that flower on current season’s growth
Demonstrate the ability to prune deciduous shrubs that flower on current season's growth

Prune deciduous spring-flowering shrubs Real unit · Highfield Qualifications

This unit equips learners with knowledge and skills to prune deciduous spring-flowering shrubs. You'll identify shrub types, select appropriate tools, and apply correct pruning techniques to promote healthy growth.

What you'll be able to do

Prune deciduous spring-flowering shrubs, including the tools and techniques required
Prune deciduous spring-flowering shrubs according to horticultural best practice

Prune hedges by hand Real unit · Highfield Qualifications

It teaches you to identify appropriate tools and techniques for pruning hedges by hand. You'll develop practical skills to prune safely and effectively, shaping hedges to specified requirements while considering environmental factors.

What you'll be able to do

Prune hedges by hand using appropriate tools and techniques.
Demonstrate the ability to prune hedges effectively and safely by hand.

Prune shrubs for winter stem colour Real unit · Highfield Qualifications

You'll develop knowledge and practical skills to prune shrubs for winter stem colour. The unit includes identifying suitable shrubs, understanding pruning principles and timing, and using appropriate tools and techniques safely.

What you'll be able to do

Know the correct methods to prune shrubs for winter stem colour
Prune shrubs for winter stem colour using appropriate techniques

Recognise and deal with customer queries, requests and problems Real unit · Highfield Qualifications

It teaches you to recognise and respond professionally to customer queries, requests, and problems. You'll develop communication and problem-solving skills and understand organisational procedures for effective customer service.

What you'll be able to do

Recognise different types of customer queries and requests.
Deal with customer queries and requests in a professional and timely manner.
Recognise different types of customer problems and complaints.
Deal with customer problems and complaints effectively and efficiently.
Explain how to identify customer queries, requests and problems.
Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.

Showing 176 of 249 units in this qualification.

By email

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Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

Enable staff in places of employment to support the management of an individual’s allergy
Standard

04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Food Safety / QA Technician

1 record
Risk & Safety Coordinator

1 record
Staff Accountant

2 records
Associate Accountant

1 record
Regional Risk Assessment Assistant

1 record
Junior Accountant

1 record

Showing 6 roles, drawn from 12 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Food Safety / QA Technician

This work can lead into senior food safety roles with more responsibility for audits and technical checks, or into supervising other technicians and running food safety programmes.

See the whole journey

Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

05The credits

The credits, and who awards them

Level 1 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssess soil texture and conditionAssessing myself for a careerAssessing myself for a jobAssessing myself for work

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach · your practice partner Illustration

The Coach You have to open the conversation in “Complaint Resolution”. Say the first line to me, exactly as you would say it to them.

You I wanted to have a quick chat about how things have been going recently.

The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.

A Zavmo lesson in progress: Zavmo's reply to the learner's own question in the middle, the Bloom's thinking ladder and live learning signals on the left, and the assessment criteria being covered on the right. — The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.

Rehearse the conversation Apply
“Complaint Resolution” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
Pitch it Evaluate
“Planning an Enterprise Activity” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
Bring your own plan Create
For “Collect and prepare produce or plant material for transport” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
Draft the real one Create
You do “An Introduction to Accounting” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Aerate turf by hand, one of this qualification's own units.

Aerate turf by hand Level 1

Applied to your work in any of these jobs

Which job do you mean?

Food Safety / QA Technician Risk & Safety Coordinator Staff Accountant Associate Accountant Regional Risk Assessment Assistant Junior Accountant

Learners will gain knowledge of the purpose and techniques for aerating turf by hand, including the selection and maintenance of appropriate tools. They will develop the ability to perform aeration safely and effectively using correct hand methods.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for Highfield Level 1 Award In Personal Development for Employability (RQF)

176 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Aerate turf by hand
Alternatives to Paid Work
An Introduction to Accounting
Applying for a Job
Assess soil texture and condition
Assessing myself for a career

and 170 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Start my free AI Fluency module

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.

How you’d get this certificate

What each unit actually teaches you to do

Is this the right qualification for you?

The national standards these units are built against

Enable staff in places of employment to support the management of an individual’s allergy

The jobs these credits are mapped to

Food Safety / QA Technician

Risk & Safety Coordinator

Staff Accountant

Associate Accountant

Regional Risk Assessment Assistant

Junior Accountant

The credits, and who awards them

You don’t watch this. You do it.

One to one, on the work you already do

Want a read on where you stand?

Learned on your own work, taught one-to-one.