Highfield Level 1 Award In Personal Development for Employability (RQF)

What you'll be able to do

• Know the correct techniques for aerating turf by hand
• Safely and effectively aerate turf by hand using appropriate tools and techniques

What you'll be able to do

• Understand different alternatives to paid work
• Understand how to transfer the skills gained from alternatives to paid work to other areas of life
• Understand how to transfer the qualities gained from alternatives to paid work to other areas of life
• Understand how to transfer the knowledge gained from alternatives to paid work to other areas of life

What you'll be able to do

• Identify different types of alternatives to paid work, such as volunteering, internships, and community projects.
• Recognise the value of skills and qualities gained from participating in alternatives to paid work, and how these can enhance employability.

What you'll be able to do

• Apply basic mathematical skills to solve problems in a financial context
• Understand the terminology and language used in basic accounting practices
• Understand the different roles and responsibilities of individuals working within an accounting environment
• Understand how to communicate effectively with colleagues and clients in an accounting setting
• Understand the advantages of using different IT programmes and software to support accounting tasks
• Produce accurate and professional business documents relevant to accounting
• Understand how to use common office equipment for accounting-related activities

What you'll be able to do

• Understand different methods of applying for jobs, including online applications and CV submissions
• Complete a job application form accurately and effectively

What you'll be able to do

• Understand different methods of applying for a job, including online applications, postal applications, and networking.
• Prepare a job application, ensuring it is accurate, complete, and tailored to the specific job requirements.

What you'll be able to do

• Know the methods used to assess soil texture and condition
• Assess soil texture and condition using appropriate methods

What you'll be able to do

• Understand how skills and personal attributes lead to national or international success in business, recognising the importance of factors such as communication, teamwork, and problem-solving.
• Evaluate own skills and personal attributes to inform career choices, identifying strengths, weaknesses, and areas for development.
• Audit own sector-specific skills relating to career choices, assessing competence in relevant technical and practical skills.
• Plan the development of skills and personal attributes for a career, setting realistic goals and identifying appropriate training and development opportunities.

What you'll be able to do

• Understand the skills and personal attributes needed for success at work in general.
• Assess the level of own skills and personal attributes against the requirements of specific jobs.
• Understand sector-specific skills and personal attributes that need to be developed for jobs in particular sectors.
• Plan the development of skills and personal attributes to improve suitability for jobs.

What you'll be able to do

• Know what skills are needed for success in work
• Know what personal attributes are needed for success in work
• Assess own level of skills
• Assess own level of personal attributes
• Know skills that need to be developed for specific jobs
• Know personal attributes that need to be developed for specific jobs
• Produce an action plan to develop skills for a specific job
• Produce an action plan to develop personal attributes for a specific job

What you'll be able to do

• Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
• Prepare harvested crops for storage or further processing, following hygiene and quality standards
• Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment

What you'll be able to do

• Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
• Pot rooted cuttings, large seedlings or plugs by hand
• Provide appropriate care for cuttings, seedlings or plugs immediately after potting
• Clear up the work area and dispose of waste materials safely after potting

What you'll be able to do

• Assist with the preparation of equipment for maintenance, following instructions and procedures
• Assist with the maintenance of equipment, under supervision and according to guidelines
• Work safely when assisting with equipment maintenance, adhering to health and safety regulations

What you'll be able to do

• Describe the different types of grass surfaces and their maintenance requirements
• Assist with the maintenance of grass surfaces under supervision
• Identify potential hazards when maintaining grass surfaces
• Work safely when assisting with the maintenance of grass surfaces, following health and safety guidelines

What you'll be able to do

• Assist with making ready materials for the preparation of growing media.
• Prepare growing media according to instructions.
• Work safely when preparing growing media.

What you'll be able to do

• Safely assist with moving animals from one place to another within a defined environment.
• Safely assist with the loading and unloading of animals for transport, following given instructions.

What you'll be able to do

• Understand definitions and key concepts that are important regarding equality and diversity
• Know the relevant legislation and regulations used in Equality and Diversity
• Understand why Equality and Diversity is key in organisations and the benefits of promoting it

What you'll be able to do

• Understand relevant and current legislation for the sector, organisation and own role
• Understand the structure of the industry
• Understand the vision, objectives and brand of the organisation
• Maintain and promote the vision, objectives, brand, reputation and values of the organisation
• Understand the impact of own role and performance on organisational success
• Understand proposed and actual changes to systems, processes and technology
• Understand how to maintain their own health in line with the needs of their role

What you'll be able to do

• Identify different methods of payment and explain when each method could be used.
• Explain the importance of handling other people’s money responsibly.
• Identify procedures that might apply when responsible for other people’s money.
• Handle financial transactions responsibly in a given context.

What you'll be able to do

• Know the principles and techniques involved in building or repairing a dry stone wall
• Select appropriate materials for building or repairing a dry stone wall
• Build or repair a dry stone wall to a satisfactory standard

What you'll be able to do

• Know why it is important to get on well with colleagues.
• Work with employers in the workplace.
• Work with managers in the workplace.
• Work with peers in the workplace.

What you'll be able to do

• Understand how people in the workplace depend on one another
• Understand how an individual’s behaviour affects other people at work
• Demonstrate positive behaviours that promote effective working with others

What you'll be able to do

• Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
• Understand why organisations normally have protocols and procedures for dealing with customers and clients
• Interact positively and professionally with customers in line with given organisational protocols

What you'll be able to do

• Understand how customer or client interactions with employees influence their opinion of the organisation as a whole.
• Understand why organisations normally have protocols for dealing with customers.
• Interact positively with customers in line with given protocols, demonstrating effective communication and customer service skills.

What you'll be able to do

• Know that the way of presenting oneself makes an impression on a customer or client, considering factors such as appearance and behaviour
• Know that organisations normally have protocols and procedures for dealing with customers or clients, including communication guidelines and service standards
• Interact positively with customers or clients in line with given organisational protocols, demonstrating professionalism and respect

What you'll be able to do

• Explain the concept of career progression and its importance.
• Assess own skills and qualities in relation to potential career progression opportunities.
• Plan short-term goals to support career progression.

What you'll be able to do

• Maintain suitable coastal site conditions
• Select, use and maintain equipment for maintaining suitable coastal site conditions
• Work safely and minimise environmental damage
• Maintain suitable coastal site conditions
• Know the types of equipment required and how to maintain them
• Know the current health and safety legislation and environmental good practice

What you'll be able to do

• Maintain suitable site conditions for grassland effectively
• Select, use and maintain equipment for maintaining suitable conditions for grassland
• Work safely and minimise environmental damage during habitat management
• Maintain suitable site conditions for grassland
• Know the types of equipment required for grassland maintenance and how to maintain them
• Know the current health and safety legislation and environmental good practice relevant to habitat management

What you'll be able to do

• Implement procedures to maintain suitable site conditions for hedgerows and farmland
• Select appropriate equipment for maintaining suitable site conditions for hedgerows and farmland
• Use equipment safely and effectively for maintaining suitable site conditions for hedgerows and farmland
• Maintain equipment in good working order for maintaining suitable site conditions for hedgerows and farmland
• Work safely, adhering to relevant health and safety legislation
• Minimise environmental damage during habitat management work
• Know the different methods used to maintain suitable site conditions for hedgerows and farmland
• Know the types of equipment required for maintaining suitable site conditions and how to maintain them correctly
• Know the current health and safety legislation relevant to habitat management work
• Know the principles of environmental good practice in relation to habitat management

What you'll be able to do

• Implement procedures to maintain suitable coastal site conditions for moorland environments.
• Select appropriate equipment for maintaining suitable site conditions for moorlands.
• Safely use equipment for maintaining suitable site conditions for moorlands.
• Maintain equipment used for maintaining suitable site conditions for moorlands.
• Work safely when maintaining suitable site conditions for moorland environments.
• Minimise environmental damage when maintaining suitable site conditions for moorland environments.
• Know the procedures for maintaining suitable site conditions for moorland.
• Know the different types of equipment required for maintaining moorlands.
• Maintain the equipment required for maintaining moorlands.
• Know the current health and safety legislation relevant to habitat management.
• Know the principles of environmental good practice relevant to habitat management.

What you'll be able to do

• Implement procedures to maintain suitable site conditions for wetland environments.
• Select appropriate equipment for maintaining suitable site conditions for wetland environments.
• Safely use equipment for maintaining suitable site conditions for wetland environments.
• Maintain equipment used for maintaining suitable site conditions for wetland environments.
• Work safely when maintaining suitable site conditions for wetland environments.
• Minimise environmental damage when maintaining suitable site conditions for wetland environments.
• Know the procedures for maintaining suitable site conditions for wetlands.
• Know the different types of equipment required for maintaining wetlands.
• Maintain the equipment required for maintaining wetlands.
• Know the current health and safety legislation relevant to habitat management.
• Know the principles of environmental good practice relevant to habitat management.

What you'll be able to do

• Demonstrate the ability to maintain suitable site conditions for woodlands.
• Select, use and maintain equipment for maintaining suitable site conditions for woodlands.
• Work safely and minimise environmental damage during habitat management work.
• Describe how to maintain suitable site conditions for woodland.
• Identify the types of equipment required for woodland maintenance and explain how to maintain them.
• Describe the current health and safety legislation and environmental good practice relevant to woodland habitat management.

What you'll be able to do

• Describe how to collect produce or plant material in preparation for transport
• Describe how to prepare produce or plant material in preparation for transport
• Collect and prepare produce or plant material in preparation for transport

What you'll be able to do

• Communicate effectively with customers using appropriate methods and techniques
• Understand the principles of effective communication in customer service interactions

What you'll be able to do

• Know the purpose of planning communication in a business environment
• Understand how to communicate effectively in writing within a business context
• Communicate verbally in a clear and professional manner
• Understand the purpose of feedback in developing communication skills
• Plan communication activities for different business scenarios
• Communicate effectively in writing, using appropriate language and format
• Communicate verbally, demonstrating active listening and clear articulation
• Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection

What you'll be able to do

• Solve problems using appropriate techniques
• Communicate the solution appropriately to others, considering their understanding and needs
• Communicate the solution appropriately to others, using clear and concise language
• Review own performance in communicating solutions, identifying areas for improvement

What you'll be able to do

• Understand why it is necessary to solve a problem.
• Communicate the solution effectively to others.
• Provide appropriate responses to questions or objections.
• Evaluate their performance in communicating solutions.

What you'll be able to do

• Understand different methods of communication and their applications
• Understand how different methods of communication support customer service
• Understand different communication models and their principles
• Understand ways to communicate effectively with customers over the internet using various tools
• Understand ways to communicate effectively with customers face-to-face using appropriate techniques
• Understand ways to communicate effectively with customers over the phone using professional etiquette

What you'll be able to do

• Understand the differences between handling complaints and resolving complaints effectively
• Understand how to deal with complaints on social media platforms professionally
• Know the signs of complaint intensification to prevent escalation
• Know methods of avoidance to de-escalate potentially intensifying complaints
• Know the skills that can be used to resolve complaints effectively
• Know the attributes that can be used to resolve complaints effectively
• Know the techniques that can be used to resolve complaints effectively

What you'll be able to do

• Accurately complete a simple job application form.

What you'll be able to do

• Know the information required when completing an application form, including personal details, qualifications, experience, and references
• Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner

What you'll be able to do

• Construct a composter according to given instructions or plans

What you'll be able to do

• Know the format of a meeting
• Prepare for meetings effectively
• Contribute effectively at meetings

What you'll be able to do

• Know the key aspects of meetings, including their purpose and structure
• Know solutions to common meeting problems, such as poor timekeeping and lack of participation
• Contribute effectively to the discussion at a meeting, expressing own views clearly and respectfully
• Take responsibility for an agenda item at a meeting, preparing and presenting information as required

What you'll be able to do

• Understand the various factors that can influence a customer's first impressions in a business context
• Create a positive first impression when interacting with customers

What you'll be able to do

• Cultivate land by single digging techniques.
• Cultivate land by forking techniques.
• Cultivate land by single digging techniques.
• Cultivate land by forking techniques.

What you'll be able to do

• Know why collecting customer feedback is important for business improvement and customer satisfaction
• Understand how customer feedback can be analysed and used to improve products, services, and customer experience
• Know how customer feedback can influence future planning and strategic decision-making within an organisation

What you'll be able to do

• Know the correct techniques for dead-heading rose bushes, Rhododendrons or other shrubs.
• Safely and effectively dead-head rose bushes, Rhododendrons or other shrubs.

What you'll be able to do

• Communicate effectively with customers in face-to-face interactions
• Improve rapport with customers through the effective use of body language
• Understand the key principles of dealing with customers face to face in a professional manner

What you'll be able to do

• Set up a payment point in preparation for service
• Operate a payment point efficiently and accurately
• Know the potential problems that may occur at a payment point and how to address them

What you'll be able to do

• Demonstrate an awareness of how to recognise straightforward problems in daily life
• Tackle straightforward problems using appropriate strategies

What you'll be able to do

• Describe the process of determining soil pH using a colour indicator test kit
• Determine soil pH using a colour indicator test kit under supervision

What you'll be able to do

• Know about personal presentation for the workplace
• Present self appropriately for the workplace

What you'll be able to do

• Understand the main features of leadership
• Plan how to demonstrate leadership skills
• Prepare for a leadership activity

What you'll be able to do

• Know about the main features of leadership, including different leadership styles and their impact
• Make decisions effectively, considering relevant information and potential consequences
• Give clear and concise instructions to members of a group, ensuring understanding and compliance
• Give and receive constructive feedback about a task or activity, promoting improvement and development

What you'll be able to do

• Explain the importance of effective communication in the workplace.
• Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
• Explain how to communicate effectively with colleagues, supervisors, and customers.
• Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
• Use active listening skills to understand the needs and perspectives of others.
• Adapt communication style to suit different situations and audiences.

What you'll be able to do

• Understand the importance of effective time-management skills for success in the workplace.
• Effectively use time-management skills to complete tasks within given deadlines.

What you'll be able to do

• Know the correct methods for edging and raking golf bunkers.
• Edge and rake golf bunkers to the required standard.

What you'll be able to do

• Edge turf with shears
• Edge turf with shears

What you'll be able to do

• Describe how to organise their own work effectively within a team environment.
• Explain how to support the work of a team through collaboration and communication.
• Describe how to contribute to their own learning and development through reflection and feedback.

What you'll be able to do

• Understand effective workplace behaviour, including communication, teamwork and professionalism
• Demonstrate effective working practice by applying relevant skills and knowledge in a workplace setting
• Evaluate their own practice to identify areas for improvement and development

What you'll be able to do

• Describe the methods used to establish an even gradient or level between two fixed points
• Explain the importance of accuracy when establishing a gradient or level
• Establish an even gradient or level between two fixed points using appropriate tools and techniques
• Check the accuracy of the gradient or level established

What you'll be able to do

• Explain the importance of punctuality and time keeping in a customer service role.
• Describe the correct way to dress and present themselves professionally in a customer service role.
• Explain the impact and importance of shift patterns on personal life and customer service delivery.

What you'll be able to do

• Follow their organisation’s established customer service practices and procedures consistently
• Follow the rules and regulations relevant to delivering customer service effectively and legally

What you'll be able to do

• Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
• Understand personal responsibilities for food safety and how to keep food safe in a catering environment

What you'll be able to do

• Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
• Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment

What you'll be able to do

• Understand personal responsibilities for food safety in a catering environment
• Understand the importance of personal hygiene in a catering environment
• Understand the importance of keeping work areas clean and hygienic in a catering environment
• Understand how to keep food safe in a catering environment

What you'll be able to do

• Understand personal responsibilities for maintaining food safety within a food manufacturing environment.
• Understand the importance of adhering to personal hygiene standards within a food manufacturing environment.
• Understand the importance of maintaining clean and hygienic work areas within a food manufacturing environment.
• Understand the procedures for keeping food safe from contamination and spoilage within a food manufacturing environment.

What you'll be able to do

• Establish positive relationships with customers to enhance their experience
• Understand why organisations have standards and procedures for customer service
• Communicate information clearly and effectively to customers

What you'll be able to do

• Understand the health and safety legislation which applies specifically to the Cleaning and Support Services industry
• Understand how to work in a safe manner, adhering to relevant procedures and guidelines
• Understand how to control risks in the workplace, implementing appropriate control measures

What you'll be able to do

• Understand the roles and duties of employers and employees for health, safety and welfare in the workplace, according to relevant legislation and organisational policies.
• Understand the process of risk assessment, including hazard identification, risk evaluation, and control measure implementation.
• Understand how risk assessments improve health and safety at work by reducing the likelihood and severity of accidents and ill-health.
• Know the procedures for responding to accidents, near misses and ill-health in the workplace, including reporting, first aid, and investigation.

What you'll be able to do

• Understand the effects of different soils and growing media on plant growth, including nutrient availability and drainage.
• Understand the types of growing media used in an enterprise and how to prepare them, considering factors such as pH and sterilisation.
• Understand soil cultivation techniques, including digging, raking, and hoeing.

What you'll be able to do

• Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling

What you'll be able to do

• Use IT systems effectively to meet identified needs.
• Organise, store and retrieve information efficiently using IT systems.
• Follow and understand the need for safety and security practices when using IT systems.
• Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.

What you'll be able to do

• Recognise different species of annual plants
• Recognise different species of herbaceous perennial plants

What you'll be able to do

• Identify different species of annual plants.
• Identify different species of herbaceous perennial plants.
• Maintain hand tools in a safe and effective working condition.

What you'll be able to do

• Know different indoor plant species.
• Maintain hand tools.

What you'll be able to do

• Identify different tree and shrub species, including their key characteristics.
• Demonstrate the ability to maintain hand tools used in tree and shrub identification and maintenance.

What you'll be able to do

• Insert plant material correctly and safely

What you'll be able to do

• Prepare to be interviewed by researching the company and role.
• Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
• Respond to questions in an interview clearly and concisely.
• Respond to questions in an interview using appropriate language and tone.
• Assess own performance in an interview by reflecting on strengths and weaknesses.
• Assess own performance in an interview by identifying areas for improvement.

What you'll be able to do

• Demonstrate readiness for an interview.
• Respond to questions in an interview.
• Review own performance in an interview.

What you'll be able to do

• Understand the implications of duty of care in health, social care or children’s and young people’s settings
• Understand the support available for addressing dilemmas that may arise in relation to duty of care
• Respond appropriately to complaints in health, social care or children’s and young people’s settings

What you'll be able to do

• Identify employee ‘rights’ and ‘responsibilities’ in a place of work
• Explain how the rights of individuals are supported in a place of work
• Describe the responsibilities of employers in a place of work

What you'll be able to do

• Understand why rights and responsibilities are important in a workplace.
• Understand the rights and responsibilities of employees and employers.
• Obtain guidance and information about rights and responsibilities at work.

What you'll be able to do

• Know where to find information on job vacancies using different resources
• Search for suitable job roles based on personal skills and experience
• Search for job vacancies using appropriate methods

What you'll be able to do

• Know the characteristics of Coronavirus and COVID-19
• Know how COVID-19 can affect the body
• Protect yourself and others from COVID-19

What you'll be able to do

• Know the correct procedures for laying paving blocks on sand.
• Prepare the area for laying paving blocks.
• Lay paving blocks on sand to a specified pattern and level.
• Check the finished paving block surface for accuracy and stability.

What you'll be able to do

• Know the correct methods for laying paving slabs
• Prepare the ground for laying paving slabs
• Lay paving slabs to a professional standard

What you'll be able to do

• Know the procedures for laying hard surfaces for external landscaping.
• Lay hard surfaces for external landscaping according to given instructions and safety guidelines.

What you'll be able to do

• Know about situations where they might interact with more experienced people in the workplace or other settings.
• Know ways in which more experienced people work effectively, including strategies and techniques.
• Improve performance by learning from those who have more experience, applying their knowledge and skills.

What you'll be able to do

• Understand a range of more experienced people with whom they could come into contact in various situations.
• Understand how they can learn from more experienced people through different methods and approaches.
• Understand what they have learned from more experienced people and how this learning can be applied.

What you'll be able to do

• Identify more experienced people within a specific context
• Learn from people with more experience through observation and interaction
• Understand what they have learned from people with more experience and how it can be applied

What you'll be able to do

• Reflect on what has been learned from the work placement experience
• Identify how tasks undertaken during the work placement could be undertaken differently or improved
• Use learning from the work placement to set short-term goals for personal and professional development

What you'll be able to do

• Reflect on what was learnt on the work placement, identifying key skills developed and areas for improvement.
• Improve the work placement experience for future placements, based on personal reflections and feedback.
• Use learning from the work placement to set career-related goals, aligning personal development with career aspirations.

What you'll be able to do

• Know how money is used in everyday life
• Know about United Kingdom (UK) state financial benefits available to individuals
• Plan personal spending for a week, taking into account income and expenses
• Understand the information presented in common financial documents
• Carry out basic financial transactions, such as paying bills
• Know the potential consequences of getting into debt

What you'll be able to do

• Explain the different ways money is used in everyday life.
• Identify the different types of United Kingdom (UK) state financial benefits available.
• Plan personal spending for a week, taking into account income and expenses.
• Interpret information presented in financial documents, such as bank statements and payslips.
• Carry out common financial transactions, such as paying bills and withdrawing cash.
• Explain the potential consequences of getting into debt, including interest charges and legal action.

What you'll be able to do

• Understand how to manage own finances effectively.
• Understand the United Kingdom (UK) state financial benefits available.
• Propose a realistic and achievable budget.
• Understand the purpose and content of common financial documents.
• Carry out financial transactions accurately.
• Understand the potential consequences of getting into debt.

What you'll be able to do

• Identify situations where learning can take place, both formally and informally.
• Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
• Recognise that people have preferred individual learning styles and that these can impact on learning.
• Accurately record progress in learning activities, using appropriate methods.

What you'll be able to do

• Understand the importance of learning with colleagues or other learners.
• Plan the learning they will undertake with colleagues or other learners.
• Interact appropriately with colleagues or other learners in a learning situation.
• Review the learning they have undertaken with colleagues or other learners.

What you'll be able to do

• Know the correct methods to lift herbaceous perennials
• Know the correct methods to divide herbaceous perennials
• Know the correct methods to plant herbaceous perennials
• Lift herbaceous perennials using appropriate techniques
• Divide herbaceous perennials using appropriate techniques
• Plant herbaceous perennials using appropriate techniques

What you'll be able to do

• Understand active listening techniques, including paying attention, showing empathy, and providing feedback
• Listen to customers effectively, to understand their needs and resolve their issues

What you'll be able to do

• Maintain an area of habitat according to specified requirements and best practice

What you'll be able to do

• Understand how to maintain metal surfaces
• Understand how to protect metal surfaces
• Demonstrate the ability to maintain metal surfaces
• Demonstrate the ability to protect metal surfaces

What you'll be able to do

• Maintain hand tools to ensure they are safe and effective
• Maintain hand tools in good working order

What you'll be able to do

• Know the methods used to maintain paved areas.
• Maintain paved areas using appropriate methods and resources.

What you'll be able to do

• Understand how to make telephone calls using appropriate protocols and etiquette
• Understand how to receive and transfer telephone calls efficiently and accurately
• Make telephone calls clearly and professionally
• Receive telephone calls and transfer them appropriately

What you'll be able to do

• Understand the importance of building rapport with customers in a professional setting
• Know ways to build rapport with customers through effective communication
• Use suitable questioning techniques when making conversation with customers

What you'll be able to do

• Know influences on career choices
• Understand how to make career choices
• Prepare for a careers guidance interview
• Review individual learning plan to reflect career choices
• Review individual learning plan to reflect progression choices

What you'll be able to do

• Know how personal experiences and external factors influence career choices
• Match personal needs, interests, values, skills, abilities and attitudes to a range of career options
• Prepare effectively for a career guidance interview, including identifying relevant questions and information
• Plan learning activities for effective career management and progression

What you'll be able to do

• Understand the employee’s role in maintaining good health at work
• Know the services employers can provide to maintain the health of the workforce
• Know sources of help to ensure good health at work

What you'll be able to do

• Identify the potential risks to health associated with a chosen area of work
• Understand methods for maintaining good health and well-being in a chosen area of work

What you'll be able to do

• Produce a personal budget, taking into account income and expenditure.
• Understand the use of credit to borrow money, including the associated risks and responsibilities.

What you'll be able to do

• Compare personal income with expenditure to determine financial status
• Describe methods for saving money effectively
• Understand the implications of borrowing money, including interest and repayment terms

What you'll be able to do

• Know how communication techniques can be used to solve problems and reduce the likelihood of conflict escalating
• Know the factors that influence human responses in conflict situations, including emotional and psychological factors
• Assess and reduce risks in conflict situations, considering the safety of all parties involved
• Communicate effectively and de-escalate conflict in emotive situations, using appropriate verbal and non-verbal communication skills
• Know good practice to follow after conflict situations, including reporting, debriefing, and support for those affected

What you'll be able to do

• Understand the reasons for safe manual handling practices in the workplace
• Understand how manual handling risk assessments contribute to improving health and safety and reducing the risk of injury
• Understand the principles, types of equipment, and testing requirements associated with manual handling safety
• Apply safe manual handling principles in practical situations

What you'll be able to do

• Mix mortar or concrete according to specified ratios and safety guidelines.
• Mix mortar or concrete to the correct consistency for the intended application.

What you'll be able to do

• Understand the personal safety, health, and dignity issues relating to the movement of a person by others
• Understand how a personal handling plan and risk assessment reduce the risk of injury to everyone involved in moving a person
• Understand the principles, types of equipment, and testing requirements associated with moving people safely
• Apply safe principles when moving a person, following the personal handling plan and risk assessment

What you'll be able to do

• Know the correct procedures for over-marking sports lines
• Prepare the area for over-marking sports lines
• Accurately over-mark sports lines according to specifications

What you'll be able to do

• Know how behaviours influence different situations, including the impact of positive and negative behaviours on outcomes
• Know how own behaviour impacts on others, including the effect on relationships, communication, and teamwork
• Know strategies that can be used to modify behaviour in different situations, including techniques for managing emotions, improving communication, and resolving conflict
• Know how personal behaviour affects personal success, including the link between behaviour, motivation, and achievement

What you'll be able to do

• Explain how different factors can affect behaviour in various situations.
• Describe how different codes of behaviour influence behaviour in different situations.
• Identify strategies to use to manage behaviour in different situations.
• Manage own behaviour effectively in given situations.
• Explain how personal behaviour affects personal success.

What you'll be able to do

• Know the various methods and techniques used to gather feedback on own performance in a customer service role
• Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
• Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service

What you'll be able to do

• Identify the requirements for personal presentation in the workplace.
• Explain how requirements for personal presentation vary across different types of workplace.
• Present self appropriately for the workplace.

What you'll be able to do

• Know the specific requirements for personal presentation in a workplace setting
• Understand how requirements for personal presentation can vary across different types of workplace environments
• Present oneself appropriately for the workplace
• Understand the importance of maintaining personal hygiene for the workplace

What you'll be able to do

• Place sports equipment in the designated area
• Place sports equipment safely and correctly

What you'll be able to do

• Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
• Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
• Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
• Know appropriate promotional techniques, including advertising, social media, and public relations

What you'll be able to do

• Choose a viable enterprise activity based on market research and feasibility studies
• Prepare a plan for implementing an enterprise activity, including resources, timelines and budget
• Understand the risks involved in running the enterprise activity and how to mitigate them

What you'll be able to do

• Organise personal arrangements in preparation for a specific job interview
• Research information about a specific job offered for interview
• Prepare questions and answers in anticipation of a specific job interview
• Communicate effectively during a specific job interview
• Reflect on performance following a specific job interview to identify areas for improvement

What you'll be able to do

• Plan the necessary arrangements for attending a job interview for a specific job role.
• Research a specific organisation prior to attending a job interview.
• Prepare relevant questions, including those requiring extended responses, to ask during a specific job interview.
• Apply appropriate interview techniques during a specific job interview.
• Reflect on performance and outcomes following a specific job interview.
• Plan improvements to interview techniques for future job interviews.

What you'll be able to do

• Understand how to plant container grown plants
• Demonstrate the ability to plant container grown plants

What you'll be able to do

• Describe the different types of flower bulbs suitable for naturalisation or bedding
• Explain the planting requirements for flower bulbs
• Plant flower bulbs for naturalisation or bedding according to instructions
• Handle flower bulbs carefully to avoid damage

What you'll be able to do

• Prepare the planting site and necessary materials for planting a tree
• Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
• Clear the work area and dispose of waste materials responsibly after planting and staking a tree

What you'll be able to do

• Understand the importance of demonstrating positive attitudes at work
• Understand the importance of demonstrating positive behaviours at work
• Demonstrate a range of positive attitudes in the workplace
• Demonstrate a range of positive behaviours in the workplace
• Assess own attitudes in the workplace
• Assess own behaviours in the workplace

What you'll be able to do

• Describe the process of potting up rooted cuttings, large seedlings or plugs by hand.
• Demonstrate the ability to pot up rooted cuttings, large seedlings or plugs by hand, using appropriate techniques and materials.

What you'll be able to do

• Understand the key principles of leading a group activity effectively.
• Demonstrate effective leadership skills when working with others in a group setting.
• Evaluate their own leadership performance, identifying strengths and areas for development.

What you'll be able to do

• Know which leadership skills are appropriate to use with others in different situations
• Demonstrate leadership skills effectively when working in a group
• Review own practice of leadership skills to identify areas for improvement

What you'll be able to do

• Prepare service areas and equipment effectively for food and drink service
• Prepare customer areas to a suitable standard for food and drink service
• Clear food and drink service areas efficiently after service
• Clean and store glassware correctly, maintaining hygiene standards

What you'll be able to do

• Understand the skills and qualities needed for working life
• Investigate personal career opportunities

What you'll be able to do

• Demonstrate the ability to prepare for construction and maintenance tasks, including risk assessments and resource allocation.
• Demonstrate the ability to prepare and maintain structures and surfaces to the required standard.
• Demonstrate the ability to work safely, adhering to health and safety regulations, and minimise environmental damage during construction and maintenance activities.
• Demonstrate the ability to select, use and maintain relevant equipment for construction and maintenance tasks.
• Prepare for construction and maintenance tasks, including identifying potential hazards and required resources.
• Prepare and maintain structures and surfaces, understanding the principles of construction and maintenance techniques.
• Deal with problems that may arise during construction and maintenance activities, including identifying solutions and seeking assistance when necessary.
• Know relevant health and safety legislation and environmental good practice related to construction and maintenance activities.

What you'll be able to do

• Understand the procedures for preparing a tractor and attachments for safe and effective operation.
• Prepare a tractor and attachments for operation according to manufacturer's instructions and safety guidelines.
• Understand the principles of operating a power vehicle safely and effectively.
• Operate a tractor with attachments safely and effectively, following established procedures.

What you'll be able to do

• Prepare the area for planting a container.
• Prepare a container for planting, ensuring it is suitable for the intended display.
• Understand how to select suitable plants for the container display, considering factors such as size, colour, and growing conditions.
• Plant a container with selected plants, following appropriate techniques.
• Clear up the work area after planting a container, disposing of waste materials correctly.

What you'll be able to do

• Prepare and plant a container for display
• Prepare and plant a container for display

What you'll be able to do

• Prepare the necessary materials for planting a hanging basket.
• Plant a hanging basket using appropriate techniques.
• Demonstrate the ability to prepare all necessary materials for planting a hanging basket.
• Demonstrate the ability to plant a hanging basket effectively and safely.

What you'll be able to do

• Prepare the ground for sowing or planting, following instructions.
• Prepare the ground for sowing or planting under supervision, adhering to safety procedures.

What you'll be able to do

• Prepare soil for planting.
• Apply organic mulch to prepared soil.
• Prepare soil for planting.
• Apply organic mulch to prepared soil.

What you'll be able to do

• Know about the work placement company or organisation, including its activities and values
• Know what is expected of the learner during the work placement, including roles and responsibilities
• Set realistic and achievable goals to help the learner get the most out of the work placement

What you'll be able to do

• Know the company or organisation where the work placement is planned, including its mission and values
• Know the information needed before starting the work placement, such as dress code and health and safety procedures
• Know what the company or organisation expects of the learner during the work placement, including attendance and performance standards
• Set goals relating to the work placement, identifying specific skills and knowledge to be developed

What you'll be able to do

• Identify the information required to prepare effectively for an interview.
• Prepare appropriate responses to potential interview questions.
• Plan travel arrangements for attending an interview.

What you'll be able to do

• Know information required in preparing for an interview, such as company details and job specifications.
• Prepare answers to interview questions, demonstrating relevant skills and experience.

What you'll be able to do

• Understand the importance of providing accurate and relevant personal information in relation to various workplace situations, such as recruitment, training, and emergency contact details.
• Understand the risks associated with sharing personal information in the workplace, including data breaches, identity theft, and discrimination.
• Use effective communication skills to accurately provide own personal information in telephone calls, ensuring clarity, conciseness, and professionalism.
• Produce documents requiring personal information in relation to work situations, such as application forms, expense claims, and absence reports, ensuring accuracy and completeness.
• Present personal information on a curriculum vitae (CV) in relation to an employment opportunity, highlighting relevant skills, experience, and qualifications.
• Present, in different formats, evidence of own personal achievements, in relation to future employment, such as portfolios, presentations, and testimonials.
• Reflect on written and verbal skills used when presenting personal information, identifying strengths and areas for development.

What you'll be able to do

• Know the current legislation relating to the sale and purchase of age-restricted products.
• Prevent unlawful sales of age-restricted products.
• Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to retail environments.
• Understand licensing regulations, age restrictions, legal responsibilities and penalties that apply to licensed hospitality environments.

What you'll be able to do

• Prick out seedlings singly, in accordance with established procedures.
• Prick out seedlings singly, following health and safety guidelines.

What you'll be able to do

• Know the correct procedures for cleaning drink dispense lines to meet the required standards
• Safely handle and use cleaning agents when cleaning drink dispense lines
• Safely operate equipment used in the cleaning of drink dispense lines

What you'll be able to do

• Understand the fundamental principles of customer service
• Understand how customer needs and expectations are formed in various contexts
• Know the interpersonal skills and appropriate behaviour required in a customer service environment
• Understand the principles of responding effectively to customers’ problems or complaints

What you'll be able to do

• Understand the importance to the organisation of providing excellent customer service in the hospitality, leisure, travel and tourism industries, and the impact on its reputation and profitability.
• Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries, including communication skills and problem-solving.
• Understand the importance of identifying and meeting customers’ needs and expectations in the hospitality, leisure, travel and tourism industries, and how to exceed them.

What you'll be able to do

• Understand the hazards and risks associated with fire in the workplace, including sources of ignition, flammable materials, and potential consequences.
• Understand how fire risk is controlled in the workplace through preventative measures, such as fire safety equipment, emergency procedures, and staff training.

What you'll be able to do

• Understand the hazards associated with fire in the workplace
• Understand the risks associated with fire in the workplace
• Understand how fire risk is controlled in the workplace through preventative measures

What you'll be able to do

• Understand the importance of food handlers keeping themselves clean and hygienic.
• Understand the importance of maintaining clean and hygienic work areas.
• Understand the importance of keeping food products safe.

What you'll be able to do

• Understand the importance of food handlers keeping themselves clean and hygienic
• Understand the importance of keeping work areas clean and hygienic
• Understand the importance of keeping food products safe

What you'll be able to do

• Understand how individuals can take personal responsibility for food safety in a manufacturing environment
• Understand the importance of food handlers keeping themselves clean and hygienic to prevent contamination
• Understand the importance of maintaining clean and hygienic work areas in food manufacturing
• Identify the importance of keeping food products safe from contamination and spoilage

What you'll be able to do

• Understand the main responsibilities for health and safety in the workplace
• Understand how the workplace environment can affect health and safety

What you'll be able to do

• Identify the presence of common pests
• Identify the presence of common diseases
• Control common pests
• Control common diseases
• Work safely when identifying and controlling pests and diseases

What you'll be able to do

• Maintain cellars to ensure optimal conditions for storing drinks
• Prepare kegs and gas cylinders for use in dispensing drinks

What you'll be able to do

• Know about the roles and responsibilities of individuals within a customer service team
• Know about the importance of teamwork and communication in providing excellent customer service
• Follow up on customer service actions to ensure customer satisfaction
• Document customer service interactions and outcomes accurately
• Maintain customer service through effective handover, providing clear and concise information to colleagues
• Use handover procedures to ensure continuity of service and prevent customer dissatisfaction

What you'll be able to do

• Maintain grass surfaces using appropriate techniques

What you'll be able to do

• Maintain the health of plants, including recognising signs of disease or stress
• Control unwanted plants using appropriate methods
• Work safely when maintaining plants, following relevant health and safety guidelines

What you'll be able to do

• Prepare service areas for table service
• Prepare equipment for table service
• Prepare customer areas for table service
• Prepare dining areas for table service
• Clear dining areas after table service
• Clear service areas after table service

What you'll be able to do

• Prepare customer areas in a bar, ensuring they are clean, tidy, and welcoming
• Prepare service areas in a bar, ensuring they are organised and stocked with necessary supplies
• Clear customer areas in a bar, removing empty glasses and other items promptly and efficiently
• Clear service areas in a bar, disposing of waste and restocking supplies as needed
• Clean glassware effectively, using appropriate cleaning products and techniques
• Store glassware safely and hygienically, preventing damage and contamination

What you'll be able to do

• Prepare service areas for serving cocktails, ensuring they are clean, organised, and stocked with necessary ingredients and equipment
• Prepare equipment for serving cocktails, ensuring it is clean, functional, and safe to use
• Prepare a range of cocktails, following recipes accurately and using appropriate techniques
• Serve cocktails to customers, presenting them attractively and following legal requirements regarding alcohol service

What you'll be able to do

• Prepare the work area for service, ensuring it is clean, organised, and ready for the preparation of hot drinks.
• Prepare equipment for service, ensuring it is clean, functional, and safe to use.
• Prepare and serve a range of instant hot drinks according to standard recipes and customer preferences.

What you'll be able to do

• Prepare service areas for wine service, ensuring they are clean, organised, and appropriately set up.
• Prepare equipment for wine service, ensuring it is clean, functional, and ready for use.
• Prepare and manage wine stock for service, ensuring correct storage and rotation.
• Promote and serve wines in accordance with relevant legislation and to meet customer needs and preferences.
• Present and serve wine in a manner that complies with relevant legislation and meets customer expectations.

What you'll be able to do

• Know the importance of promoting additional services or products that are available to customers within the organisation.
• Promote additional services or products to customers in a way that benefits both the organisation and the customer.

What you'll be able to do

• Prepare a buffet display, ensuring food safety and presentation standards are met.
• Maintain a buffet display, including replenishing food items and monitoring temperature controls.
• Prepare a carvery display, ensuring the meat is cooked and presented appropriately.
• Maintain a carvery display, including carving techniques and temperature control.
• Serve customers at a buffet display, providing assistance and information about the food items.
• Assist customers at a carvery display, carving meat to their specifications and providing appropriate accompaniments.

What you'll be able to do

• Describe how to serve customers effectively at a counter in a takeaway service
• Explain how to maintain the cleanliness and organisation of counter and service areas

What you'll be able to do

• Understand how to silver serve food, including the correct techniques and procedures.
• Clear finished courses when providing a silver service, ensuring efficient and discreet removal of plates and cutlery.

What you'll be able to do

• Receive drinks deliveries, checking for accuracy, quality, and damage, and completing necessary documentation.
• Store drinks stock in appropriate conditions, ensuring correct temperature, security, and stock rotation.
• Issue drinks stock, maintaining accurate records and preventing wastage.

What you'll be able to do

• Know about different types of customer service problems that may arise in a hospitality setting
• Know about the potential causes and impact of customer service problems on the organisation and the customer
• Resolve customer service problems effectively, using appropriate communication and problem-solving skills
• Escalate customer service problems when necessary, following organisational procedures

What you'll be able to do

• Prepare a tractor for safe and effective operation.
• Operate a tractor safely and effectively.
• Prepare and fit an attachment to a tractor correctly.
• Operate a tractor safely and effectively with attachments fitted.

What you'll be able to do

• Understand why effective communication is important in adult social care settings, including its impact on individuals' well-being and safety.
• Understand how to meet the communication and language needs, wishes and preferences of an individual, taking into account their diverse backgrounds and abilities.
• Understand how to reduce barriers to communication, including physical, sensory, and emotional barriers.
• Understand confidentiality requirements in adult social care settings, including data protection principles and the importance of respecting individuals' privacy.

What you'll be able to do

• Understand the importance of diversity, equality and inclusion in adult social care settings.
• Work in an inclusive way that promotes diversity, equality and inclusion.
• Access information, advice and support about diversity, equality, inclusion and discrimination in adult social care settings.

What you'll be able to do

• Harvest crops using appropriate methods and tools
• Prepare harvested crops for storage or further processing
• Work safely when harvesting and preparing crops, adhering to relevant health and safety regulations

What you'll be able to do

• Use resources effectively

What you'll be able to do

• Know the principles of maintaining structures and surfaces, including appropriate materials and techniques.

What you'll be able to do

• Understand the purpose of information technology within a business organisation
• Understand how to manage electronic information effectively
• Understand how to manage paper-based information effectively
• Understand the purpose of producing documents that are fit-for-purpose for a business
• Know the correct procedures to be followed when producing business documents

What you'll be able to do

• Understand what is required for good practice in adult social care roles, including relevant legislation, policies and procedures.
• Understand how learning activities, such as training, supervision and reflective practice, can develop knowledge, skills and understanding in adult social care.
• Know how a personal development plan can contribute to own learning and development in an adult social care role.

What you'll be able to do

• Understand how to make professional and effective telephone calls in a business environment
• Understand how to receive telephone calls, including taking messages and directing calls appropriately
• Understand how to handle incoming and outgoing mail, including sorting, distributing, and preparing mail items
• Understand how to use different types of office equipment, such as printers, photocopiers, and scanners
• Understand how to keep waste to a minimum in a business environment, including recycling and reducing paper consumption
• Make arrangements for meetings, including booking rooms, sending invitations, and preparing agendas
• Understand procedures for organising travel and accommodation arrangements for business purposes
• Understand diary management procedures, including scheduling appointments and managing conflicts
• Understand the purpose of delivering effective customer service in an administrative role and how to do so
• Understand the purpose of reception services in a business and how to follow reception procedures, including greeting visitors and handling enquiries

What you'll be able to do

• Recognise the signs of potential abuse in health and social care settings.
• Respond appropriately to suspected or alleged abuse in line with organisational policies and procedures.
• Understand the national context of safeguarding and protection from abuse, including relevant legislation and guidance.
• Understand the local context of safeguarding and protection from abuse, including local policies and procedures.
• Understand ways to reduce the likelihood of abuse occurring in health and social care settings.
• Recognise unsafe practices that could lead to abuse or harm.
• Report unsafe practices in line with organisational policies and procedures.

What you'll be able to do

• Know the procedures for setting up the kitchen for service, ensuring all equipment and resources are available and ready for use.
• Know the procedures for closing the kitchen, including cleaning, sanitising, and storing equipment and food items according to hygiene and safety standards.

What you'll be able to do

• Understand the fundamental principles relating to hazardous substances in the workplace
• Understand how hazardous substances can create hazards and risks to health within the workplace
• Understand how risk assessments contribute to the safe use of hazardous substances in the workplace
• Understand the precautions and procedures necessary to ensure the risks associated with hazardous substances are properly controlled

What you'll be able to do

• Describe how to make ready materials for preparing growing media.
• Explain how to prepare growing media using appropriate materials and techniques.
• Apply safe working practices when preparing growing media.

What you'll be able to do

• Prepare to propagate plants from seed, including selecting appropriate seeds and preparing seed trays.
• Sow seed and provide immediate aftercare, including watering and providing appropriate light levels.
• Work safely when propagating plants from seed, adhering to health and safety regulations.

What you'll be able to do

• Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
• Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
• Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.

What you'll be able to do

• Understand the nature of work-related problems and their potential impact
• Resolve problems effectively in a work-related environment

What you'll be able to do

• Know the purpose and function of a Curriculum Vitae (CV)
• Know the information required to be included in a CV
• Produce a CV that is accurate, relevant and well-presented

What you'll be able to do

• Understand the purpose of producing high quality and attractive documents in a business environment.
• Know the resources and technology available and how to use them when producing documents in a business environment.
• Understand the purpose of following procedures when producing documents in a business environment.
• Prepare for tasks.
• Produce documents to agreed specifications.

What you'll be able to do

• Understand how personal information is typically used and provided in various workplace situations
• Provide accurate and relevant personal information during telephone conversations in a professional manner
• Complete workplace documents accurately, providing all necessary personal information
• Present evidence of personal achievements in different formats suitable for workplace requirements
• Develop and improve personal skills relevant to presenting personal information effectively
• Understand the importance of providing accurate and up-to-date personal information throughout working life

What you'll be able to do

• Understand how to prune deciduous shrubs that flower on current season’s growth
• Demonstrate the ability to prune deciduous shrubs that flower on current season's growth

What you'll be able to do

• Prune deciduous spring-flowering shrubs, including the tools and techniques required
• Prune deciduous spring-flowering shrubs according to horticultural best practice

What you'll be able to do

• Prune hedges by hand using appropriate tools and techniques.
• Demonstrate the ability to prune hedges effectively and safely by hand.

What you'll be able to do

• Know the correct methods to prune shrubs for winter stem colour
• Prune shrubs for winter stem colour using appropriate techniques

What you'll be able to do

• Recognise different types of customer queries and requests.
• Deal with customer queries and requests in a professional and timely manner.
• Recognise different types of customer problems and complaints.
• Deal with customer problems and complaints effectively and efficiently.
• Explain how to identify customer queries, requests and problems.
• Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.