How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
This qualification develops employability skills at Level 2. It includes units covering self-development, leadership skills, understanding workplace structures, customer care, and personal presentation.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Applying AI Tools in Learning and Work Real unit · OCN London
What you'll be able to do
- Understand how AI tools can be used for learning and work-related tasks
- Choose appropriate AI tools for specific tasks
- Use AI tools to complete a practical task responsibly
Applying Cyber Security Skills in Learning and Work Real unit · OCN London
What you'll be able to do
- Understand how cyber threats can affect individuals and organisations, including the potential consequences.
- Choose appropriate cyber safe actions for different situations, considering the risks and benefits.
- Apply cyber safe practices effectively to complete a task, ensuring data security and privacy.
Applying Sustainable Practices in Learning and Work Real unit · OCN London
What you'll be able to do
- Understand how sustainability applies in learning and work settings, considering environmental, social, and economic factors.
- Choose appropriate sustainable actions for different situations, based on an assessment of their impact and feasibility.
- Apply sustainable practices to complete a task, demonstrating a commitment to minimising environmental impact and promoting social responsibility.
Applying for Work Real unit · OCN London
What you'll be able to do
- Recognise different ways of applying for jobs, including online applications, networking, and recruitment agencies
- Produce a Curriculum Vitae (CV) that is accurate, well-presented, and tailored to specific job requirements
- Write a covering letter that effectively introduces the applicant and highlights their suitability for the role
- Complete job application forms accurately and thoroughly, providing all required information
Building and Managing Workplace Relationships Real unit · OCN London
What you'll be able to do
- Understand acceptable boundaries to behaviour in the workplace, including professional conduct and ethical considerations
- Recognise different behaviours in the workplace, including positive and negative behaviours
- Respond appropriately to different behaviours observed in the workplace
- Give constructive criticism to colleagues
- Respond to constructive criticism received from colleagues or supervisors
- Understand how conflict can be dealt with constructively in the workplace, including strategies for resolution and mediation
Communication in the Workplace Real unit · OCN London
What you'll be able to do
- Understand the importance of positive verbal and non-verbal interaction in the workplace, recognising its impact on communication and relationships
- Demonstrate positive verbal and non-verbal interaction, communicating effectively and respectfully with colleagues and clients
- Produce positive written communications in the workplace, ensuring clarity, accuracy, and professionalism in all written correspondence
Customer Care Real unit · OCN London
What you'll be able to do
- Understand the importance of good practice in customer care to maintain customer satisfaction.
- Communicate effectively with customers using appropriate methods and language.
- Understand the measures required to solve customer problems and complaints in a timely and efficient manner.
- Understand the need to obtain and respond to customer comments and feedback to improve service.
Developing Enterprise Skills Real unit · OCN London
What you'll be able to do
- Identify a product or service that has the potential to be successfully marketed and sold, considering factors such as demand and profitability.
- Develop a comprehensive plan for an enterprise activity, outlining objectives, resources, and strategies.
- Effectively manage and run an enterprise activity, implementing the planned strategies and adapting to challenges.
- Evaluate the outcomes of an enterprise activity, assessing its success against the initial objectives and identifying lessons learned.
Developing Meeting Skills Real unit · OCN London
What you'll be able to do
- Understand that meetings can serve various purposes, such as information sharing, decision-making, and problem-solving.
- Understand the established conventions and processes involved in conducting effective meetings, including agendas, minutes, and chairing.
- Actively participate in a meeting, contributing constructively to discussions and decision-making processes.
Improving Own Performance Real unit · OCN London
What you'll be able to do
- Assess own performance against set targets or standards
- Create an action plan to improve own performance, including specific and measurable goals
- Implement an action plan to improve own performance, monitoring progress and making adjustments as needed
- Review the effectiveness of an action plan to improve own performance, evaluating outcomes and identifying areas for further development
Interview Skills Real unit · OCN London
What you'll be able to do
- Prepare effectively for an interview, ensuring appropriate research and planning are undertaken.
- Conduct oneself professionally and effectively in an interview situation, demonstrating appropriate communication and interpersonal skills.
Operating in a Work Environment Real unit · OCN London
What you'll be able to do
- Understand the structure and purpose of the organisation, including its mission, values, and objectives
- Understand own role within the organisation and perform tasks accordingly, adhering to organisational policies and procedures
- Comply with agreed conventions for personal presentation, behaviour and time-keeping, demonstrating professionalism in the workplace
- Understand and comply with safe working practices, adhering to health and safety regulations and procedures
- Reflect on and learn from experience of work, identifying areas for improvement and personal development
Oral Presentation Skills Real unit · OCN London
What you'll be able to do
- Source relevant information for a presentation
- Plan the structure and content of a presentation
- Deliver a structured presentation to an audience
- Demonstrate an awareness of the audience during the presentation
- Handle questions from the audience effectively
- Understand the strengths of the presentation
- Understand the weaknesses of the presentation
Personal Money Management Real unit · OCN London
What you'll be able to do
- Understand the meaning of income and expenditure in the context of personal finance.
- Accurately record income and expenditure for the purpose of creating a personal budget.
- Understand the challenges and potential problems associated with managing finances on a limited budget.
- Recognise and describe the different types of financial services offered by banks.
Personal Presentation in the Workplace Real unit · OCN London
What you'll be able to do
- Know conventions for personal presentation in the workplace, including dress code and hygiene standards.
- Understand the value of first impressions and how personal presentation can impact on professional image.
Recognising Leadership Skills Real unit · OCN London
What you'll be able to do
- Understand the key characteristics that define effective leadership.
- Understand the skills required to demonstrate effective leadership.
Recognising Prejudice and Discrimination Real unit · OCN London
What you'll be able to do
- Know how stereotyping people can lead to discrimination, recognising the potential for unfair treatment and bias
- Understand the impact of discrimination on individuals and society, recognising the negative consequences of prejudice and inequality
Researching Employment Opportunities Real unit · OCN London
What you'll be able to do
- Know that there are various types of work available, including full-time, part-time, temporary, and self-employment.
- Know the different sources of information for finding job opportunities and employment, such as online job boards, recruitment agencies, and networking.
- Identify job vacancies that are appropriate for your own skills, qualifications, and experience.
Responsible Work Practice Real unit · OCN London
What you'll be able to do
- Understand the importance of motivation in the workplace, recognising its impact on productivity and performance
- Understand the importance of punctuality and reliability in the workplace, demonstrating commitment and professionalism
- Understand the importance of time management in the workplace, prioritising tasks and meeting deadlines effectively
Rights and Responsibilities in the Workplace Real unit · OCN London
What you'll be able to do
- Understand the need for policies to comply with employment legislation, ensuring fair and legal practices.
- Understand the purpose of and need for a contract of employment, outlining rights and responsibilities.
Self Development Real unit · OCN London
What you'll be able to do
- Recognise the significance of own achievements and interests in relation to own personal development.
- Recognise own strengths and areas for further development to support personal growth.
- Understand how a person’s learning style influences career and education choices.
- Set personal goals and objectives that are specific and measurable.
- Make action plans to achieve personal goals, including identifying resources and timelines.
Solving Problems in the Workplace Real unit · OCN London
What you'll be able to do
- Understand the types of problems that may occur in a workplace, identifying common challenges and issues
- Understand potential sources of advice and support to inform decision making, knowing where to seek guidance and assistance
- Understand and apply the process of problem solving, analysing situations, identifying solutions, and implementing effective strategies
Teamwork Skills Real unit · OCN London
What you'll be able to do
- Understand the importance of a team agreeing on a contract or set of guidelines for effective collaboration.
- Understand how roles and responsibilities can be effectively allocated within a team to maximise individual and collective performance.
- Actively participate and contribute within a team environment to achieve a specific, pre-defined goal.
- Assess and evaluate the overall effectiveness of a team, identifying strengths and areas for improvement.
Understanding Change in the Workplace Real unit · OCN London
What you'll be able to do
- Understand that organisations need to respond to change and new directions in order to remain competitive and adapt to evolving market conditions
- Understand how change can create new opportunities for individuals and organisations, including career advancement, innovation, and growth
Understanding Structures in the Workplace Real unit · OCN London
What you'll be able to do
- Understand the importance of organisational objectives and values in achieving success.
- Understand the need for effective communication routes within an organisation to ensure information is shared appropriately.
- Recognise the way in which decisions are made in relation to organisational structure and hierarchy.
Free, by email
Is this the right qualification for you?
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Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Encourage the development of stakeholders to add value to the enterprise and entrepreneurship education
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Operations Training Coordinator
This work can lead to roles such as senior operations trainer, learning and development specialist, or operations training manager.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applying AI Tools in Learning and WorkApplying Cyber Security Skills in Learning and WorkApplying Sustainable Practices in Learning and WorkApplying for WorkBuilding and Managing Workplace RelationshipsCommunication in the WorkplaceCustomer CareDeveloping Enterprise Skills
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Interview Skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing Enterprise Skills” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Map a live decision Analyse
“Researching Employment Opportunities” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Building and Managing Workplace Relationships” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applying AI Tools in Learning and Work, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain knowledge of AI tools applicable to learning and work tasks. The unit covers selecting appropriate tools, using them responsibly, and understanding their benefits and limitations.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Certificate in Employability
25 units in this credential, in the order it lists them, awarded by OCN London.
- Applying AI Tools in Learning and Work
- Applying Cyber Security Skills in Learning and Work
- Applying Sustainable Practices in Learning and Work
- Applying for Work
- Building and Managing Workplace Relationships
- Communication in the Workplace
and 19 more in the full unit list below.
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.