OCN London · RQF Level 2
OCNLR Level 2 Certificate in Employability
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits13
- Guided learning104 hours
- Units in this qualification25
Awarded by OCN London · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This qualification develops employability skills at Level 2. It includes units covering self-development, leadership skills, understanding workplace structures, customer care, and personal presentation.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying AI Tools in Learning and WorkReal unit · OCN London
What you'll be able to do
- Understand how AI tools can be used for learning and work-related tasks
- Choose appropriate AI tools for specific tasks
- Use AI tools to complete a practical task responsibly
Applying Cyber Security Skills in Learning and WorkReal unit · OCN London
What you'll be able to do
- Understand how cyber threats can affect individuals and organisations, including the potential consequences.
- Choose appropriate cyber safe actions for different situations, considering the risks and benefits.
- Apply cyber safe practices effectively to complete a task, ensuring data security and privacy.
Applying Sustainable Practices in Learning and WorkReal unit · OCN London
What you'll be able to do
- Understand how sustainability applies in learning and work settings, considering environmental, social, and economic factors.
- Choose appropriate sustainable actions for different situations, based on an assessment of their impact and feasibility.
- Apply sustainable practices to complete a task, demonstrating a commitment to minimising environmental impact and promoting social responsibility.
Applying for WorkReal unit · OCN London
What you'll be able to do
- Recognise different ways of applying for jobs, including online applications, networking, and recruitment agencies
- Produce a Curriculum Vitae (CV) that is accurate, well-presented, and tailored to specific job requirements
- Write a covering letter that effectively introduces the applicant and highlights their suitability for the role
- Complete job application forms accurately and thoroughly, providing all required information
Building and Managing Workplace RelationshipsReal unit · OCN London
What you'll be able to do
- Understand acceptable boundaries to behaviour in the workplace, including professional conduct and ethical considerations
- Recognise different behaviours in the workplace, including positive and negative behaviours
- Respond appropriately to different behaviours observed in the workplace
- Give constructive criticism to colleagues
- Respond to constructive criticism received from colleagues or supervisors
- Understand how conflict can be dealt with constructively in the workplace, including strategies for resolution and mediation
Communication in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand the importance of positive verbal and non-verbal interaction in the workplace, recognising its impact on communication and relationships
- Demonstrate positive verbal and non-verbal interaction, communicating effectively and respectfully with colleagues and clients
- Produce positive written communications in the workplace, ensuring clarity, accuracy, and professionalism in all written correspondence
Customer CareReal unit · OCN London
What you'll be able to do
- Understand the importance of good practice in customer care to maintain customer satisfaction.
- Communicate effectively with customers using appropriate methods and language.
- Understand the measures required to solve customer problems and complaints in a timely and efficient manner.
- Understand the need to obtain and respond to customer comments and feedback to improve service.
Developing Enterprise SkillsReal unit · OCN London
What you'll be able to do
- Identify a product or service that has the potential to be successfully marketed and sold, considering factors such as demand and profitability.
- Develop a comprehensive plan for an enterprise activity, outlining objectives, resources, and strategies.
- Effectively manage and run an enterprise activity, implementing the planned strategies and adapting to challenges.
- Evaluate the outcomes of an enterprise activity, assessing its success against the initial objectives and identifying lessons learned.
Developing Meeting SkillsReal unit · OCN London
What you'll be able to do
- Understand that meetings can serve various purposes, such as information sharing, decision-making, and problem-solving.
- Understand the established conventions and processes involved in conducting effective meetings, including agendas, minutes, and chairing.
- Actively participate in a meeting, contributing constructively to discussions and decision-making processes.
Improving Own PerformanceReal unit · OCN London
What you'll be able to do
- Assess own performance against set targets or standards
- Create an action plan to improve own performance, including specific and measurable goals
- Implement an action plan to improve own performance, monitoring progress and making adjustments as needed
- Review the effectiveness of an action plan to improve own performance, evaluating outcomes and identifying areas for further development
Interview SkillsReal unit · OCN London
What you'll be able to do
- Prepare effectively for an interview, ensuring appropriate research and planning are undertaken.
- Conduct oneself professionally and effectively in an interview situation, demonstrating appropriate communication and interpersonal skills.
Operating in a Work EnvironmentReal unit · OCN London
What you'll be able to do
- Understand the structure and purpose of the organisation, including its mission, values, and objectives
- Understand own role within the organisation and perform tasks accordingly, adhering to organisational policies and procedures
- Comply with agreed conventions for personal presentation, behaviour and time-keeping, demonstrating professionalism in the workplace
- Understand and comply with safe working practices, adhering to health and safety regulations and procedures
- Reflect on and learn from experience of work, identifying areas for improvement and personal development
Oral Presentation SkillsReal unit · OCN London
What you'll be able to do
- Source relevant information for a presentation
- Plan the structure and content of a presentation
- Deliver a structured presentation to an audience
- Demonstrate an awareness of the audience during the presentation
- Handle questions from the audience effectively
- Understand the strengths of the presentation
- Understand the weaknesses of the presentation
Personal Money ManagementReal unit · OCN London
What you'll be able to do
- Understand the meaning of income and expenditure in the context of personal finance.
- Accurately record income and expenditure for the purpose of creating a personal budget.
- Understand the challenges and potential problems associated with managing finances on a limited budget.
- Recognise and describe the different types of financial services offered by banks.
Personal Presentation in the WorkplaceReal unit · OCN London
What you'll be able to do
- Know conventions for personal presentation in the workplace, including dress code and hygiene standards.
- Understand the value of first impressions and how personal presentation can impact on professional image.
Recognising Leadership SkillsReal unit · OCN London
What you'll be able to do
- Understand the key characteristics that define effective leadership.
- Understand the skills required to demonstrate effective leadership.
Recognising Prejudice and DiscriminationReal unit · OCN London
What you'll be able to do
- Know how stereotyping people can lead to discrimination, recognising the potential for unfair treatment and bias
- Understand the impact of discrimination on individuals and society, recognising the negative consequences of prejudice and inequality
Researching Employment OpportunitiesReal unit · OCN London
What you'll be able to do
- Know that there are various types of work available, including full-time, part-time, temporary, and self-employment.
- Know the different sources of information for finding job opportunities and employment, such as online job boards, recruitment agencies, and networking.
- Identify job vacancies that are appropriate for your own skills, qualifications, and experience.
Responsible Work PracticeReal unit · OCN London
What you'll be able to do
- Understand the importance of motivation in the workplace, recognising its impact on productivity and performance
- Understand the importance of punctuality and reliability in the workplace, demonstrating commitment and professionalism
- Understand the importance of time management in the workplace, prioritising tasks and meeting deadlines effectively
Rights and Responsibilities in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand the need for policies to comply with employment legislation, ensuring fair and legal practices.
- Understand the purpose of and need for a contract of employment, outlining rights and responsibilities.
Self DevelopmentReal unit · OCN London
What you'll be able to do
- Recognise the significance of own achievements and interests in relation to own personal development.
- Recognise own strengths and areas for further development to support personal growth.
- Understand how a person’s learning style influences career and education choices.
- Set personal goals and objectives that are specific and measurable.
- Make action plans to achieve personal goals, including identifying resources and timelines.
Solving Problems in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand the types of problems that may occur in a workplace, identifying common challenges and issues
- Understand potential sources of advice and support to inform decision making, knowing where to seek guidance and assistance
- Understand and apply the process of problem solving, analysing situations, identifying solutions, and implementing effective strategies
Teamwork SkillsReal unit · OCN London
What you'll be able to do
- Understand the importance of a team agreeing on a contract or set of guidelines for effective collaboration.
- Understand how roles and responsibilities can be effectively allocated within a team to maximise individual and collective performance.
- Actively participate and contribute within a team environment to achieve a specific, pre-defined goal.
- Assess and evaluate the overall effectiveness of a team, identifying strengths and areas for improvement.
Understanding Change in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand that organisations need to respond to change and new directions in order to remain competitive and adapt to evolving market conditions
- Understand how change can create new opportunities for individuals and organisations, including career advancement, innovation, and growth
Understanding Structures in the WorkplaceReal unit · OCN London
What you'll be able to do
- Understand the importance of organisational objectives and values in achieving success.
- Understand the need for effective communication routes within an organisation to ensure information is shared appropriately.
- Recognise the way in which decisions are made in relation to organisational structure and hierarchy.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Operations Training Coordinator
Your journey starts here, making sure our Operations team has the best possible learning experience. We're committed to helping you grow, whether that's becoming an expert trainer, a learning systems guru, or eventually leading a team. The opportunities are definitely here if you're willing to learn and put in the work.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain knowledge of AI tools applicable to learning and work tasks. The unit covers selecting appropriate tools, using them responsibly, and understanding their benefits and limitations.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Level 2 Certificate in Employability
25 units in this credential, in the order it lists them, awarded by OCN London.
- Applying AI Tools in Learning and Work
- Applying Cyber Security Skills in Learning and Work
- Applying Sustainable Practices in Learning and Work
- Applying for Work
- Building and Managing Workplace Relationships
- Communication in the Workplace
and 19 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.