Innovate Awarding · RQF Level 2

IAO Level 2 Certificate In Warehousing and Storage

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 2
Total credits26
Guided learning99 hours
Units in this qualification26

Awarded by Innovate Awarding · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Level 2 Certificate in Warehousing and Storage is an occupational qualification for individuals working in warehousing and distribution. It covers key areas such as using a forklift side-loader, checking stock levels, processing orders, and handling goods. Learners will also develop skills in processing returned goods.

These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Assemble orders for dispatch in logistics operationsReal unit · Innovate Awarding

You'll gain knowledge of assembling orders for dispatch, including item selection, verification of codes and quantities, and appropriate packaging. The unit develops skills to assemble orders accurately and prepare them for shipment.

What you'll be able to do

Assemble orders for dispatch in logistics operations, including selecting items and preparing them for shipment
Assemble orders for dispatch in logistics operations, ensuring accuracy and meeting deadlines

Check stock levels and stock recordsReal unit · Innovate Awarding

You'll gain knowledge and skills to check stock levels and stock records accurately within logistics operations. The unit covers different stock record types, manual and technological stock checking methods, and the importance of identifying discrepancies.

What you'll be able to do

Accurately check stock levels and stock records in logistics operations, using appropriate methods and technologies.
Effectively check stock levels and stock records in logistics operations, identifying discrepancies and taking appropriate action.

Contribute to the provision of customer service in logistics operationsReal unit · Innovate Awarding

You'll understand how to contribute to customer service within logistics operations by identifying customer needs and expectations. The unit covers effective communication methods and professional handling of customer queries and issues.

What you'll be able to do

Contribute to the provision of customer services in logistics operations, understanding customer needs and expectations.
Contribute to the provision of customer services in logistics operations, communicating effectively and resolving customer queries or issues.

Develop effective working relationships with colleagues in logistics operationsReal unit · Innovate Awarding

You'll explore the importance of effective communication and respect in developing working relationships within logistics operations. The unit develops skills to communicate clearly and demonstrate professional behaviour among colleagues.

What you'll be able to do

Explain how to develop effective working relationships with colleagues in logistics operations
Develop effective working relationships with colleagues in logistics operations, demonstrating appropriate behaviour

Health, Safety and Security at workReal unit · Innovate Awarding

You'll understand health, safety, and security regulations relevant to logistics environments. The unit develops skills to identify hazards, follow safe working practices, and contribute to workplace security and accident reporting.

What you'll be able to do

Work safely in a logistics environment, adhering to relevant health and safety regulations and procedures
Monitor the workplace to identify potential hazards and risks, taking appropriate action to minimise or eliminate them
Contribute to workplace security measures to prevent theft, damage, or unauthorised access

Keep stock at required levels in logistics operationsReal unit · Innovate Awarding

You'll understand stock control procedures and factors influencing stock levels in logistics operations. The unit develops skills to monitor and maintain stock at required levels, ensuring accurate records and timely reordering.

What you'll be able to do

Maintain required stock levels in logistics operations, including understanding stock control procedures
Maintain stock at required levels in logistics operations, following established procedures and guidelines

Keep work areas clean in logistics operationsReal unit · Innovate Awarding

This unit covers health and safety regulations and organisational standards related to cleaning work areas in logistics operations. You'll learn to carry out correct cleaning procedures, select appropriate equipment and materials, and follow post-cleaning protocols.

What you'll be able to do

Know the requirements relating to the cleaning of work areas in logistics operations, including health and safety regulations and organisational standards.
Carry out correct cleaning procedures in logistics operations, using appropriate cleaning equipment and materials.
Follow post cleaning procedures in logistics operations, ensuring waste disposal and equipment storage are carried out correctly.

Maintain hygiene standards in handling and storing goods in logistics operationsReal unit · Innovate Awarding

You'll understand the importance of maintaining hygiene standards when handling and storing goods in logistics operations. The unit covers contamination risks, relevant regulations, and procedures for cleanliness, sanitation, and pest control.

What you'll be able to do

Maintain hygiene standards when handling and storing goods in logistics operations, understanding the importance of preventing contamination and spoilage
Maintain standards of hygiene when handling and storing goods in logistics operations, following established procedures for cleanliness, sanitation, and pest control

Maintain the cleanliness of equipment in logistics operationsReal unit · Innovate Awarding

You'll develop the ability to prepare for, inspect, and maintain the cleanliness of equipment in logistics operations. The unit covers the use of personal protective equipment, appropriate cleaning materials, and post-cleaning procedures to ensure equipment remains in good working order.

What you'll be able to do

Prepare self and equipment for inspection and cleaning in logistics operations, including the selection of appropriate cleaning materials and personal protective equipment
Inspect equipment in logistics operations to identify areas requiring cleaning and maintenance
Maintain the cleanliness of equipment in logistics operations, using appropriate cleaning techniques and materials
Undertake post cleaning procedures for keeping the equipment in good working order in logistics operations, including storage and disposal of cleaning materials

Maintain the safety and security of hazardous goods and materials in logistics operationsReal unit · Innovate Awarding

This unit provides learners with knowledge of regulations and procedures for maintaining the safety and security of hazardous goods and materials in logistics operations. You'll learn to implement safety protocols and respond appropriately to emergencies involving hazardous substances.

What you'll be able to do

Know the procedures for maintaining the safety and security of hazardous goods and materials in logistics operations, including relevant regulations and emergency procedures
Maintain the safety and security of hazardous goods and materials in logistics operations, adhering to established protocols and safety standards

Moving and/or handling goods in logistics operationsReal unit · Innovate Awarding

You'll develop knowledge and skills to move and handle goods safely in logistics operations. The unit covers appropriate handling equipment, safe manual handling techniques, and relevant health and safety regulations.

What you'll be able to do

Move and/or handle goods in logistics operations safely and effectively, considering different types of goods and handling equipment.
Move and/or handle goods in logistics operations, following established procedures and health and safety guidelines.

Operate equipment to perform work requirements in logistics operationsReal unit · Innovate Awarding

This unit covers the operation of equipment in logistics, including understanding equipment capabilities and limitations. You'll learn to perform pre-use checks, operate equipment safely, monitor its use, and shut down equipment correctly.

What you'll be able to do

Operate equipment safely and effectively to perform work requirements in logistics operations, understanding the equipment's capabilities and limitations
Check that the appropriate equipment is available, in good working order, and safe to use before commencing logistics operations
Operate and monitor equipment according to established procedures to maintain safe and efficient operation throughout the work activity in logistics operations
Shut down the equipment safely and complete post-operational maintenance procedures according to manufacturer's guidelines and organisational requirements

Pick goods in logistics operationsReal unit · Innovate Awarding

This unit equips learners with knowledge of different methods for picking goods and the importance of accuracy. You'll learn to pick goods carefully according to picking lists and prepare them for order assembly.

What you'll be able to do

Explain how to pick goods in logistics operations
Pick goods in logistics operations, following correct procedures
Prepare goods for assembling orders in logistics operations, following correct procedures

Place goods in storage in logistics operationsReal unit · Innovate Awarding

You'll gain knowledge of procedures and health and safety requirements for placing goods in storage within logistics operations. The unit includes identifying hazards and following established protocols to place goods correctly and safely.

What you'll be able to do

Know the procedures for placing goods in storage in logistics operations, including relevant health and safety requirements
Place goods in storage in logistics operations, following established procedures and safety guidelines

Principles of food safety in logisticsReal unit · Innovate Awarding

This unit covers the principles of food safety within logistics, emphasising personal responsibility, hygiene practices, and maintaining clean storage and transport areas. You'll understand how to prevent contamination and keep food safe during handling and storage.

What you'll be able to do

Understand how individuals must take responsibility for food safety in a logistics environment
Understand how to keep themselves clean and hygienic to prevent food contamination
Understand how to keep storage areas and vehicles clean to maintain food safety standards
Understand how to keep food safe during storage and transportation

Process orders for customers in logistics operationsReal unit · Innovate Awarding

It teaches you to prepare for and process customer orders in logistics operations. You'll understand required documentation, necessary resources, and organisational procedures to ensure accurate and efficient order processing.

What you'll be able to do

Prepare for the processing of orders to customers in logistics operations, including understanding the necessary documentation and resources.
Process orders for customers in logistics operations accurately and efficiently, adhering to organisational procedures.

Process returned goods in logistics operationsReal unit · Innovate Awarding

This unit provides learners with the knowledge to process returned goods in logistics operations, including required documentation and inspection procedures. You'll also learn methods of disposal and how to record and follow organisational guidelines accurately.

What you'll be able to do

Process returned goods in logistics operations, including understanding the relevant documentation and procedures for inspection and disposal.
Process returned goods in logistics operations, accurately recording information and following organisational guidelines.

Receive goods in logistics operationsReal unit · Innovate Awarding

This unit covers the receipt of goods in logistics operations, including required documentation, inspection for damage or discrepancies, and accurate recording. You'll learn to receive goods following company procedures.

What you'll be able to do

Receive goods in logistics operations, including checking documentation and inspecting goods
Receive goods in logistics operations, accurately recording deliveries and following company procedures

Sort goods and materials for recycling or disposal in logistics operationsReal unit · Innovate Awarding

You'll gain knowledge of sorting goods and materials for recycling or disposal within logistics operations, including material categories, disposal procedures, and associated hazards. They will develop practical skills to sort materials in accordance with workplace procedures.

What you'll be able to do

Explain how to sort goods and materials for recycling or disposal in logistics operations
Sort goods and materials for recycling or disposal in logistics operations, following correct procedures

Supervise the receipt, storage or dispatch of goodsReal unit · Innovate Awarding

This unit provides knowledge of supervising receipt, storage, or dispatch of goods, including relevant procedures, regulations, and record-keeping. You'll learn to supervise activities safely and efficiently while managing associated risks.

What you'll be able to do

Supervise the receipt, storage, or dispatch of goods in logistics operations, understanding the relevant procedures and regulations
Supervise the receipt, storage, or dispatch of goods in logistics operations, ensuring that all activities are carried out safely, efficiently, and in accordance with established procedures

Use a compact crane in logistics operationsReal unit · Innovate Awarding

You'll gain knowledge and practical skills to prepare, inspect, and operate a compact crane safely within logistics operations. The unit covers pre-use checks, hazard identification, and adherence to safe operating procedures and workplace regulations.

What you'll be able to do

Prepare a compact crane for work in logistics operations, including pre-use checks and safety inspections
Use a compact crane in logistics operations, following safe operating procedures and adhering to workplace regulations

Use a forklift side-loader in logistics operationsReal unit · Innovate Awarding

This unit equips learners with the knowledge to prepare and operate a forklift side-loader safely within logistics operations. You'll learn pre-use checks, hazard identification, and correct operational procedures to ensure compliance with safety regulations.

What you'll be able to do

Prepare a forklift side-loader for safe and efficient use in logistics operations.
Use a forklift side-loader competently and safely in logistics operations, adhering to relevant regulations and procedures.

Use a hoist in logistics operationsReal unit · Innovate Awarding

This unit covers the preparation and safe use of hoists in logistics operations. You'll understand pre-use checks, hazard identification, and the importance of following manufacturer’s instructions, developing practical skills to operate hoists correctly and safely.

What you'll be able to do

Describe how to prepare the hoist for work in logistics operations
Demonstrate the correct procedures for using a hoist in logistics operations

Use an industrial forklift truck in logistics operationsReal unit · Innovate Awarding

This unit equips learners with knowledge of pre-use checks and safety inspections required for operating an industrial forklift truck in logistics operations. You'll learn to operate the forklift safely and efficiently, adhering to workplace safety procedures.

What you'll be able to do

Prepare the forklift for work in logistics operations, including pre-use checks and safety inspections
Use a forklift truck in logistics operations, following safe operating procedures and adhering to workplace regulations

Use equipment to move goods in logistics operationsReal unit · Innovate Awarding

You'll gain knowledge of using equipment to move goods safely and effectively in logistics operations. The unit develops skills to perform pre-use checks, operate equipment according to safety procedures, and maintain equipment during use.

What you'll be able to do

Use equipment safely and effectively to move goods in logistics operations, understanding the equipment's capabilities and limitations
Use equipment competently to move goods in logistics operations, following established procedures and safety guidelines

Wrap and pack goods in logistics operationsReal unit · Innovate Awarding

This unit provides learners with knowledge of preparing goods for wrapping and packing, including selecting appropriate materials and labelling requirements. You'll develop practical skills to wrap and pack goods securely to protect them during transit.

What you'll be able to do

Explain how to prepare goods for wrapping and packing in logistics operations
Wrap and pack goods in logistics operations, following correct procedures

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Assemble orders for dispatch in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsDevelop effective working relationships with colleagues in logistics operationsHealth, Safety and Security at workKeep stock at required levels in logistics operationsKeep work areas clean in logistics operationsMaintain hygiene standards in handling and storing goods in logistics operations

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

IAO Level 2 Certificate In Warehousing and Storage

Maintain Food Safety Storage During Loading and Unloading
Maintain Stock at Required Levels in Logistics Operations
Maintain working relationships with colleagues in logistics operations
Monitor the receipt, storage or dispatch of goods in logistics operations
Move and handle goods in logistics operations
Moving or handling goods in logistics operations
Pick goods in logistics operations
Place goods in storage in a logistics facility

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Junior Inventory Control Assistant

This Junior Inventory Control Assistant role is a fantastic place to start building a solid career in operations. We're looking for someone who's eager to learn, meticulous, and wants to make a real difference to how our business runs. Come join us and let's get things counted!

See the whole journey →

Opens the roleJunior Inventory Control AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleShipping and Receiving CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleShipping and Receiving SupervisorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Reverse Logistics CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Inventory ClerkOne of the jobs this qualification is a route intoSee the role →Opens the roleReverse Logistics AssociateOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 10 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Maintain Food Safety Storage During Loading and UnloadingMaintain Stock at Required Levels in Logistics OperationsMaintain working relationships with colleagues in logistics operationsMonitor the receipt, storage or dispatch of goods in logistics operationsMove and handle goods in logistics operationsMoving or handling goods in logistics operationsPick goods in logistics operationsPlace goods in storage in a logistics facilityProgress the delivery of customers’ storage itemsReceive and store duty suspended and duty paid excise goodsSort goods and materials for recycling or disposal in logistics operationsUndertake stock checks and record the results in logistics facilitiesWrap and Pack Goods Legacy

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Assemble orders for dispatch in logistics operationsLevel 2

Applied to your work in any of these jobs

Which job do you mean?

Junior Inventory Control Assistant Shipping and Receiving Coordinator Shipping and Receiving Supervisor Associate Reverse Logistics Coordinator Associate Inventory Clerk Reverse Logistics Associate

Learners will gain knowledge of assembling orders for dispatch, including item selection, verification of codes and quantities, and appropriate packaging. The unit develops skills to assemble orders accurately and prepare them for shipment.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for IAO Level 2 Certificate In Warehousing and Storage

26 units in this credential, in the order it lists them, awarded by Innovate Awarding.

Assemble orders for dispatch in logistics operations
Check stock levels and stock records
Contribute to the provision of customer service in logistics operations
Develop effective working relationships with colleagues in logistics operations
Health, Safety and Security at work
Keep stock at required levels in logistics operations

and 20 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.