How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Innovate Awarding has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Innovate Awarding awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Innovate Awarding.
The Level 2 Certificate in Warehousing and Storage is an occupational qualification for individuals working in warehousing and distribution. It covers key areas such as using a forklift side-loader, checking stock levels, processing orders, and handling goods. Learners will also develop skills in processing returned goods.
These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Innovate Awarding. It does the teaching and the mapping. Innovate Awarding sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Assemble orders for dispatch in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Assemble orders for dispatch in logistics operations, including selecting items and preparing them for shipment
- Assemble orders for dispatch in logistics operations, ensuring accuracy and meeting deadlines
Check stock levels and stock records Real unit · Innovate Awarding
What you'll be able to do
- Accurately check stock levels and stock records in logistics operations, using appropriate methods and technologies.
- Effectively check stock levels and stock records in logistics operations, identifying discrepancies and taking appropriate action.
Contribute to the provision of customer service in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Contribute to the provision of customer services in logistics operations, understanding customer needs and expectations.
- Contribute to the provision of customer services in logistics operations, communicating effectively and resolving customer queries or issues.
Develop effective working relationships with colleagues in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Explain how to develop effective working relationships with colleagues in logistics operations
- Develop effective working relationships with colleagues in logistics operations, demonstrating appropriate behaviour
Health, Safety and Security at work Real unit · Innovate Awarding
What you'll be able to do
- Work safely in a logistics environment, adhering to relevant health and safety regulations and procedures
- Monitor the workplace to identify potential hazards and risks, taking appropriate action to minimise or eliminate them
- Contribute to workplace security measures to prevent theft, damage, or unauthorised access
Keep stock at required levels in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Maintain required stock levels in logistics operations, including understanding stock control procedures
- Maintain stock at required levels in logistics operations, following established procedures and guidelines
Keep work areas clean in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Know the requirements relating to the cleaning of work areas in logistics operations, including health and safety regulations and organisational standards.
- Carry out correct cleaning procedures in logistics operations, using appropriate cleaning equipment and materials.
- Follow post cleaning procedures in logistics operations, ensuring waste disposal and equipment storage are carried out correctly.
Maintain hygiene standards in handling and storing goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Maintain hygiene standards when handling and storing goods in logistics operations, understanding the importance of preventing contamination and spoilage
- Maintain standards of hygiene when handling and storing goods in logistics operations, following established procedures for cleanliness, sanitation, and pest control
Maintain the cleanliness of equipment in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Prepare self and equipment for inspection and cleaning in logistics operations, including the selection of appropriate cleaning materials and personal protective equipment
- Inspect equipment in logistics operations to identify areas requiring cleaning and maintenance
- Maintain the cleanliness of equipment in logistics operations, using appropriate cleaning techniques and materials
- Undertake post cleaning procedures for keeping the equipment in good working order in logistics operations, including storage and disposal of cleaning materials
Maintain the safety and security of hazardous goods and materials in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Know the procedures for maintaining the safety and security of hazardous goods and materials in logistics operations, including relevant regulations and emergency procedures
- Maintain the safety and security of hazardous goods and materials in logistics operations, adhering to established protocols and safety standards
Moving and/or handling goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Move and/or handle goods in logistics operations safely and effectively, considering different types of goods and handling equipment.
- Move and/or handle goods in logistics operations, following established procedures and health and safety guidelines.
Operate equipment to perform work requirements in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Operate equipment safely and effectively to perform work requirements in logistics operations, understanding the equipment's capabilities and limitations
- Check that the appropriate equipment is available, in good working order, and safe to use before commencing logistics operations
- Operate and monitor equipment according to established procedures to maintain safe and efficient operation throughout the work activity in logistics operations
- Shut down the equipment safely and complete post-operational maintenance procedures according to manufacturer's guidelines and organisational requirements
Pick goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Explain how to pick goods in logistics operations
- Pick goods in logistics operations, following correct procedures
- Prepare goods for assembling orders in logistics operations, following correct procedures
Place goods in storage in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Know the procedures for placing goods in storage in logistics operations, including relevant health and safety requirements
- Place goods in storage in logistics operations, following established procedures and safety guidelines
Principles of food safety in logistics Real unit · Innovate Awarding
What you'll be able to do
- Understand how individuals must take responsibility for food safety in a logistics environment
- Understand how to keep themselves clean and hygienic to prevent food contamination
- Understand how to keep storage areas and vehicles clean to maintain food safety standards
- Understand how to keep food safe during storage and transportation
Process orders for customers in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Prepare for the processing of orders to customers in logistics operations, including understanding the necessary documentation and resources.
- Process orders for customers in logistics operations accurately and efficiently, adhering to organisational procedures.
Process returned goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Process returned goods in logistics operations, including understanding the relevant documentation and procedures for inspection and disposal.
- Process returned goods in logistics operations, accurately recording information and following organisational guidelines.
Receive goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Receive goods in logistics operations, including checking documentation and inspecting goods
- Receive goods in logistics operations, accurately recording deliveries and following company procedures
Sort goods and materials for recycling or disposal in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Explain how to sort goods and materials for recycling or disposal in logistics operations
- Sort goods and materials for recycling or disposal in logistics operations, following correct procedures
Supervise the receipt, storage or dispatch of goods Real unit · Innovate Awarding
What you'll be able to do
- Supervise the receipt, storage, or dispatch of goods in logistics operations, understanding the relevant procedures and regulations
- Supervise the receipt, storage, or dispatch of goods in logistics operations, ensuring that all activities are carried out safely, efficiently, and in accordance with established procedures
Use a compact crane in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Prepare a compact crane for work in logistics operations, including pre-use checks and safety inspections
- Use a compact crane in logistics operations, following safe operating procedures and adhering to workplace regulations
Use a forklift side-loader in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Prepare a forklift side-loader for safe and efficient use in logistics operations.
- Use a forklift side-loader competently and safely in logistics operations, adhering to relevant regulations and procedures.
Use a hoist in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Describe how to prepare the hoist for work in logistics operations
- Demonstrate the correct procedures for using a hoist in logistics operations
Use an industrial forklift truck in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Prepare the forklift for work in logistics operations, including pre-use checks and safety inspections
- Use a forklift truck in logistics operations, following safe operating procedures and adhering to workplace regulations
Use equipment to move goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Use equipment safely and effectively to move goods in logistics operations, understanding the equipment's capabilities and limitations
- Use equipment competently to move goods in logistics operations, following established procedures and safety guidelines
Wrap and pack goods in logistics operations Real unit · Innovate Awarding
What you'll be able to do
- Explain how to prepare goods for wrapping and packing in logistics operations
- Wrap and pack goods in logistics operations, following correct procedures
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Maintain Food Safety Storage During Loading and Unloading
- Standard
Maintain Stock at Required Levels in Logistics Operations
- Standard
Maintain working relationships with colleagues in logistics operations
- Standard
Monitor the receipt, storage or dispatch of goods in logistics operations
- Standard
Move and handle goods in logistics operations
- Standard
Moving or handling goods in logistics operations
- Standard
Pick goods in logistics operations
- Standard
Place goods in storage in a logistics facility
- Standard
Progress the delivery of customers’ storage items
- Standard
Receive and store duty suspended and duty paid excise goods
- Standard
Sort goods and materials for recycling or disposal in logistics operations
- Standard
Undertake stock checks and record the results in logistics facilities
- Standard
Wrap and Pack Goods Legacy
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Where this can lead
Junior Inventory Control Assistant
This role can lead to work as an inventory analyst or lead, or an inventory control manager.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Innovate Awarding rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assemble orders for dispatch in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsDevelop effective working relationships with colleagues in logistics operationsHealth, Safety and Security at workKeep stock at required levels in logistics operationsKeep work areas clean in logistics operationsMaintain hygiene standards in handling and storing goods in logistics operations
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Check stock levels and stock records” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Supervise the receipt, storage or dispatch of goods” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Maintain Food Safety Storage During Loading and Unloading
- Maintain Stock at Required Levels in Logistics Operations
- Maintain working relationships with colleagues in logistics operations
- Monitor the receipt, storage or dispatch of goods in logistics operations
- Move and handle goods in logistics operations
- Moving or handling goods in logistics operations
- Pick goods in logistics operations
- Place goods in storage in a logistics facility
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assemble orders for dispatch in logistics operations, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain knowledge of assembling orders for dispatch, including item selection, verification of codes and quantities, and appropriate packaging. The unit develops skills to assemble orders accurately and prepare them for shipment.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IAO Level 2 Certificate In Warehousing and Storage
26 units in this credential, in the order it lists them, awarded by Innovate Awarding.
- Assemble orders for dispatch in logistics operations
- Check stock levels and stock records
- Contribute to the provision of customer service in logistics operations
- Develop effective working relationships with colleagues in logistics operations
- Health, Safety and Security at work
- Keep stock at required levels in logistics operations
and 20 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.