UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.

More on studying for a qualification

01What it is

The OCNLR Level 3 Certificate in Mediation Theory and Practice has been developed to offer an advanced level qualification for practitioners already working in the mediation sector, providing skills and knowledge in mediation theory and practice.

These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Conflict Theory in Mediation Real unit · OCN London
This unit covers the theoretical underpinnings of conflict and mediation, exploring how to understand conflicts and the theoretical approaches to mediation.

What you'll be able to do

  • Understand the concepts and theories of conflict.
  • Apply conflict theory in practical mediation scenarios.
Facilitating Mediation Real unit · OCN London
This unit relates to the essential skills required to facilitate mediation sessions effectively, including communication and negotiation skills.

What you'll be able to do

  • Demonstrate facilitation skills in a mediation context.
Using People Skills in the Mediation Process Real unit · OCN London
This unit focuses on interpersonal skills necessary for successful mediation, including empathy, listening, and communication.

What you'll be able to do

  • Exhibit effective people skills in mediation settings.
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

03The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Conflict Theory in MediationFacilitating MediationUsing People Skills in the Mediation Process

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to open the conversation in “Conflict Theory in Mediation”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Rehearse the conversation Apply

    “Conflict Theory in Mediation” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Conflict Theory in Mediation, one of this qualification's own units.

Conflict Theory in Mediation Level 3

Applied to your own work

This unit covers the theoretical underpinnings of conflict and mediation, exploring how to understand conflicts and the theoretical approaches to mediation.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for OCN London Level 3 Award in Mediation Skills

3 units in this credential, in the order it lists them, awarded by OCN London.

  1. Conflict Theory in Mediation
  2. Facilitating Mediation
  3. Using People Skills in the Mediation Process
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Start my free AI Fluency module

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.