FDQ Limited · RQF Level 2

FDQ Level 2 NVQ Certificate in Business and Administration (QCF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits21
  • Units in this qualification79

Awarded by FDQ Limited · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

These are the units FDQ Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Administer human resource recordsReal unit · FDQ Limited
This unit covers the administration of human resource records, including creating personnel files for new starters, maintaining accurate and secure HR information, and reporting HR data. You'll understand organisational and legal requirements and develop practical skills in managing HR records effectively.

What you'll be able to do

  • Understand how to create personnel files for new starters in accordance with organisational procedures
  • Understand how to maintain Human Resource information accurately and securely
  • Understand how to report Human Resource information in a timely and appropriate manner
  • Understand the organisational requirements for administering Human Resource records, including data protection
  • Understand the legal requirements for administering Human Resource records, including employment law
  • Create personnel files for new starters, ensuring all required documentation is included
  • Maintain Human Resource information, ensuring accuracy and confidentiality
  • Report Human Resource information, adhering to organisational procedures and deadlines
  • Comply with organisational requirements when administering Human Resource records
  • Comply with legal requirements when administering Human Resource records
Administer parking dispensationsReal unit · FDQ Limited

What you'll be able to do

  • Understand the organisational and legal context for administering parking dispensations
  • Understand the processes involved in administering parking dispensations
  • Receive and process applications for parking dispensations
  • Issue documentation for parking dispensations
Administer the recruitment and selection processReal unit · FDQ Limited

What you'll be able to do

  • Understand how to advertise job vacancies
  • Understand how to respond to potential applicants
  • Understand how to administer the selection process
  • Understand how to administer the appointment process
  • Advertise job vacancies
  • Respond to potential applicants
  • Administer the selection process
  • Administer the appointment process
Agree a budgetReal unit · FDQ Limited

What you'll be able to do

  • Understand how to develop budgets
  • Agree a budget
Archive informationReal unit · FDQ Limited

What you'll be able to do

  • Understand procedures for archiving information
  • Archive information
Bespoke SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Input, organise and combine information using bespoke software
  • Use tools and techniques to edit, process, format and present information
Bespoke SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Input and combine information using bespoke applications
  • Use appropriate structures to organise and retrieve information efficiently
  • Use the functions of the software effectively to process and present information
Building working relationships with others from different countries and diverse culturesReal unit · FDQ Limited

What you'll be able to do

  • Know the inmportance of treating people from different countries or cultures as individuals
  • Use inter-personal skills to build effective working relationships when working as part of a diverse group
  • Use communication skills to build effective working relationships when working as part of adiverse group
Co-ordinate an eventReal unit · FDQ Limited

What you'll be able to do

  • Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
  • Understand the activities required when co-ordinating an event
  • Co-ordinate an event
Communicate in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of planning communication
  • Understand how to communicate in writing
  • Understand how to communicate verbally
  • Understand the purpose of feedback in developing communication skills
  • Plan communication
  • Communicate in writing
  • Communicate verbally
  • Identify and agree ways of developing communication skills
Contribute to innovation in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose and benefits of innovation in a business environment
  • Understand how to contribute to research, develop and review ideas for new approaches and solutions
  • Understand how to present suggestions for new approaches and solutions
  • Contribute to research and develop ideas
  • Present suggestion for new approaches and solutions
  • Evaluate, review and make suggestions for new approaches and solutions
Contribute to running a projectReal unit · FDQ Limited

What you'll be able to do

  • Understand how to contribute to agree to a project brief
  • Understand how to contribute to a project
  • Understand the purpose of contributing to the evaluation of a project
  • Contribute to preparing and planning a project
  • Contribute to running a project
  • Contribute to evaluating the outcomes of a project
Data Management SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Enter, edit and maintain data records in a data management system
  • Retrieve and display data records to meet requirements
Data Management SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Enter, edit and maintain data records in a data management system
  • Retrieve and display data records to meet requirements
Database SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Enter, edit and organise structured information in a database
  • Use database software tools to extract information and produce reports
Database SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Create and modify non-relational database tables
  • Enter, edit and organise structured information in a database
  • Use database software tools to run queries and produce reports
Deliver a presentationReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of preparing for and evaluating a presentation
  • Understand the techniques used in enhancing a presentation
  • Prepare for delivery of a presentation
  • Deliver a presentation
  • Evaluate a presentation
Deliver, monitor and evaluate customer service to external customersReal unit · FDQ Limited

What you'll be able to do

  • Understand the meaning of external customers
  • Know the types of products and services relevant to external customers
  • Understand how to deliver customer service that meets or exceeds external customer expectations
  • Understand the purpose of quality standards and timescales for customer service to external customers
  • Understand how to deal with customer service problems for external customers
  • Understand how to monitor and evaluate external customer service and the benefits of this
  • Build positive working relationships with external customers
  • Deliver external customer se
Deliver, monitor and evaluate customer service to internal customersReal unit · FDQ Limited

What you'll be able to do

  • Understand the meaning of internal customer
  • Know the types of products and services relevant to internal customers
  • Understand how to deliver customer service that meets or exceeds internal customer expectations
  • Understand the purpose of quality standards and timescales for delivering customer service
  • Understand how to deal with internal customer service problems
  • Understand how to monitor and evaluate internal customer service and the benefits of this
  • Build positive working relationships with internal customers
  • Deliver customer services to agreed quality standards a
Design and produce documents in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose and value of designing and producing high quality and attractive documents
  • Know the resources available to design and produce documents and how to use them
  • Understand the purpose and value of following procedures when designing and producing documents
  • Design and produce documents to agreed specifications
Develop a presentationReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of preparing for and evaluating a presentation
  • Develop a presentation
Ensure your own actions reduce risks to health and safetyReal unit · FDQ Limited

What you'll be able to do

  • Understand hazards and risks in the workplace
  • Understand own responsibilities for health and safety in the workplace
  • Evaluate hazards and risks in the workplace
  • Reduce risks to health and safety in the workplace
Handle mailReal unit · FDQ Limited

What you'll be able to do

  • Understand security procedures when handling mail or packages
  • Understand the range of available internal and external mail services
  • Receive, distribute and collect internal mail or packages
  • Follow procedures for despatching mail or packages
  • Resolve, report or refer problems that may occur in handling mail or packages
IT Security for UsersReal unit · FDQ Limited

What you'll be able to do

  • Use appropriate methods to minimise security risks to IT systems and data
IT Security for UsersReal unit · FDQ Limited

What you'll be able to do

  • Select and use appropriate methods to minimise security risk to IT systems and data
Improve own performance in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand how to improve own performance
  • Improve own performance using feedback
  • Agree own development needs using a learning plan
Improving Productivity Using ITReal unit · FDQ Limited

What you'll be able to do

  • Plan, select and use appropriate IT systems and software for different purposes
  • Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful
  • Develop and test solutions to improve the ongoing use of IT tools and systems
Improving Productivity Using ITReal unit · FDQ Limited

What you'll be able to do

  • Plan the use of appropriate IT systems and software to meet requirements
  • Use IT systems and software efficiently to complete planned tasks
  • Review the selection and use of IT tools to make sure that work activities are successful
Maintain and issue stationery stock itemsReal unit · FDQ Limited

What you'll be able to do

  • Understand procedures for maintaining and issuing stationery stock items
  • Handle, store and dispose of stationery stock items
  • Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
  • Understand how to make recommendations for improving stationery stock handling
  • Maintain stationery stock levels
  • Issue items from stationery stock
  • Deal with unwanted or damaged items of stationery stock
  • Make recommendations to improve stationery stock handling
Make and receive telephone callsReal unit · FDQ Limited

What you'll be able to do

  • Understand how to make telephone calls
  • Understand how to receive and transfer telephone calls
  • Make telephone calls
  • Receive telephone calls
Manage own performance in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand how to plan work and be accountable to others
  • Understand how to behave in a way that supports effective working
  • Plan and be responsible for own work, supported by others
  • Behave in a way that supports effective working
Meet and welcome visitorsReal unit · FDQ Limited

What you'll be able to do

  • Understand procedures for meeting and welcoming visitors
  • Meet and welcome visitors
Monitor information systemsReal unit · FDQ Limited

What you'll be able to do

  • Understand how to monitor an information system
  • Understand how to review and further develop an information system
  • Monitor an information system
Order products and servicesReal unit · FDQ Limited

What you'll be able to do

  • Understand how to identify, select and negotiate the supply of products and services
  • Understand organisational requirements and policies for the ordering and supply of products and services
  • Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
  • Follow organisational procedures for the ordering and supply of products and services
  • Maintain relationships with suppliers of products and services and deal with problems
  • Monitor, evaluate and make recommendations to improve the ordering and supply of produc
Organise and report dataReal unit · FDQ Limited

What you'll be able to do

  • Understand how to organise and report data that has been researched
  • Organise data
  • Report data
Payroll ProcessingReal unit · FDQ Limited

What you'll be able to do

  • Determine income tax to be deducted from gross pay
  • Determine national insurance contributions to be deducted from gross pay
  • Determine voluntary deductions and non-standard statutory deductions
  • Record and reconcile payments and deductions to employees and external agencies
Plan and organise an eventReal unit · FDQ Limited

What you'll be able to do

  • Understand the role of an event organiser in planning an event
  • Understand the arrangements to be made when planning and organising an event
  • Understand the different types of venues and resources needed for different types of events
  • Plan and organise an event
Plan and organise meetingsReal unit · FDQ Limited

What you'll be able to do

  • Understand the arrangements and actions required for planning and organising meetings
  • Prepare for a meeting
  • Support running a meeting
  • How to follow up a meeting
Prepare text from notesReal unit · FDQ Limited

What you'll be able to do

  • Understand preparing text from notes
  • Understand the purpose and benefits of following procedures when preparing text from notes
  • Prepare for text from notes
  • Prepare text from notes
Prepare text from notes using touch typing _40 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from notes using touch typing
  • Understand the purpose and benefits of following procedures when preparing text using touch typing
  • Prepare for tasks
  • Produce texts using touch typing
Prepare text from notes using touch typing _60 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from notes using touch typing
  • Understand the purpose and benefits of following procedures when preparing text using touch typing
  • Prepare for tasks
  • Produce texts using touch typing at a minimum speed of 60 wpm
Prepare text from recorded audio instruction _40 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from recorded audio instruction
  • Understand the purpose and value of following procedures when preparing text from recorded audio instruction
  • Produce texts from audio recordings
Prepare text from recorded audio instruction _60 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from recorded audio instruction
  • Understand the purpose and value of following procedures when preparing text from recorded audio instruction
  • Produce texts from audio recordings
Prepare text from shorthand _60 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from shorthand
  • Understand the purpose and value of following procedures when preparing text from shorthand
  • Prepare for tasks, and use shorthand to take dictation
  • Produce texts from shorthand
Prepare text from shorthand _80 wpm_Real unit · FDQ Limited

What you'll be able to do

  • Understand the task of preparing text from shorthand
  • Understand the purpose and value of following procedures when preparing text from shorthand
  • Prepare for tasks, and use shorthand to take dictation
  • Produce texts from shorthand
Presentation SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Input and combine text and other information within presentation slides
  • Use presentation software tools to structure, edit and format slides
  • Prepare slides for presentation to meet needs
Presentation SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Input and combine text and other information within presentation slides
  • Use presentation software tools to structure, edit and format slide sequences
  • Prepare slideshow for presentation
Processing customers’ financial transactionsReal unit · FDQ Limited

What you'll be able to do

  • Deal with customer transactions and documentation
  • Comply with all codes, laws and regulatory requirements
Produce documents in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of producing high quality and attractive documents in a business environment
  • Know the resources and technology available and how to use them when producing documents in a business environment
  • Understand the purpose of following procedures when producing documents in a business environment
  • Prepare for tasks
  • Produce documents to agreed specifications
Provide reception servicesReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of reception services in a business environment
  • Understand the procedures to be followed when providing reception services
  • Understand ways of improving reception services and developing own role
  • Provide a reception service
Research informationReal unit · FDQ Limited

What you'll be able to do

  • Understand procedures for researching information
  • Research information for others
Respond to change in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand the causes and effects of change in a business environment
  • Understand own role in supporting change
  • Understand own role in responding to change
  • Respond to change
  • Support the evaluation of change
Set Up an IT SystemReal unit · FDQ Limited

What you'll be able to do

  • Select and connect up a personal computer safely with associated hardware and storage media to meet needs
  • Select and connect an IT system to a communication service to meet needs
  • Install and configure software for use
  • Check that the IT system and communication service are working successfully
Set Up an IT SystemReal unit · FDQ Limited

What you'll be able to do

  • Connect up a personal computer, printer and peripheral devices safely
  • Connect to an IT communication service
  • Set up software for use
  • Check that the IT system and communication service are working successfully
Solve business problemsReal unit · FDQ Limited

What you'll be able to do

  • Recognise business problems and their causes
  • Understand techniques for solving business problems
  • Review approaches and solutions to business problems
  • Recognise business problems
  • Plan and carry out a solution to a business problem
  • Review a solution to the business problem
Spreadsheet SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Use a spreadsheet to enter, edit and organise numerical and other data
  • Use appropriate formulas and tools to summarise and display spreadsheet information
  • Select and use appropriate tools and techniques to present spreadsheet information effectively
Spreadsheet SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Use a spreadsheet to enter, edit and organise numerical and other data
  • Select and use appropriate formulas and data analysis tools to meet requirements
  • Select and use tools and techniques to present and format spreadsheet information
Support Individuals With Specific Communication NeedsReal unit · FDQ Limited

What you'll be able to do

  • Understand specific communication needs and factors affecting them
  • Contribute to establishing the nature of specific communication needs of individuals and ways to address them
  • Interact with individuals using their preferred communication
  • Promote communication between individuals and others
  • Support the use of communication technology and aids
  • Review an individual’s communication needs and the support provided to address them
Support the co-ordination of an eventReal unit · FDQ Limited

What you'll be able to do

  • Understand the role and purpose of supporting the co-ordination of an event
  • Support the co-ordination of an event
Support the design and development of an information systemReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of supporting the design and development of an information system
  • Understand how to contribute to the design and development of an information system
  • Contribute to the design and development of an information system
Support the management and development of an information systemReal unit · FDQ Limited

What you'll be able to do

  • Understand how to contribute to the management of an information system
  • Understand how to contribute to the review and further development of an information system
  • Contribute to the management of an information system
  • Contribute to the evaluation of an information system
Support the organisation of an eventReal unit · FDQ Limited

What you'll be able to do

  • Understand the role and purpose of providing support with the organisation of an event
  • Support the organisation of an event
Support the organisation of business travel or accommodationReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of confirming a brief and budget for business travel or accommodation
  • Know the sources of information and facilities available to make business travel or accommodation arrangements
  • Support the organisation with business travel or accommodation arrangements
Support the organisation of meetingsReal unit · FDQ Limited

What you'll be able to do

  • Understand the arrangements to be made to support the planning and organising of meetings
  • Prepare for a meeting
  • Follow up a meeting
Take minutesReal unit · FDQ Limited

What you'll be able to do

  • Understand the task of taking minutes at meetings
  • Understand the role of the chair and other formal responsibilities in meetings
  • Take minutes at meetings
  • Prepare for taking minutes
  • Minute meetings
Use a diary systemReal unit · FDQ Limited

What you'll be able to do

  • Understand a diary system
  • Understand how to use a diary system
  • Use a diary system
Use electronic message systemsReal unit · FDQ Limited

What you'll be able to do

  • Understand the use of electronic message systems
  • Use electronic message systems
Use occupational health and safety guidelines when using keyboardsReal unit · FDQ Limited

What you'll be able to do

  • Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
  • Use occupational health and safety guidelines
Use office equipmentReal unit · FDQ Limited

What you'll be able to do

  • Know about different types of office equipment and its uses
  • Understand the purpose of following instructions and health and safety procedures
  • Understand how to use equipment in a way that minimises waste
  • Know about the different types of problems that may occur when using equipment and how to deal with them
  • Understand the purpose of meeting work standards and deadlines
  • Understand the purpose of leaving equipment and the work area ready for the next user
  • Use office equipment
Using Collaborative TechnologiesReal unit · FDQ Limited

What you'll be able to do

  • Stay safe and secure when using collabourative technology
  • Set up and access IT tools and devices for collabourative working
  • Prepare collabourative technologies for use
  • Contribute to tasks using collabourative technologies
Using Collaborative TechnologiesReal unit · FDQ Limited

What you'll be able to do

  • Stay safe and secure when working with collabourative technology
  • Plan and set up IT tools and devices for collabourative working
  • Prepare collabourative technologies for use
  • Contribute to tasks using collabourative technologies
Using EmailReal unit · FDQ Limited

What you'll be able to do

  • Use e-mail software tools and techniques to compose and send messages
  • Manage incoming email effectively
Using EmailReal unit · FDQ Limited

What you'll be able to do

  • Use e-mail software tools and techniques to compose and send messages
  • Manage incoming e-mail effectively
Website SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Plan and create web pages
  • Use website software tools to structure and format web pages
  • Publish web pages to the Internet or an intranet
Website SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Create structures and styles for websites
  • Use website software tools to prepare content for websites
  • Publish websites
Word Processing SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Enter, edit and combine text and other information accurately within word processing documents
  • Structure information within word processing documents
  • Use word processing software tools to format and present documents
Word Processing SoftwareReal unit · FDQ Limited

What you'll be able to do

  • Enter and combine text and other information accurately within word processing documents
  • Create and modify layout and structures for word processing documents
  • Use word processing software tools to format and present documents effectively to meet requirements
Work in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand how to respect other people at work
  • Understand how to maintain security and confidentiality at work and deal with concerns
  • Understand the purpose and procedures for keeping waste to a minimum in a business environment
  • Understand procedures for disposal of hazardous materials
  • Support sustainability in an organisation
  • Respect and support other people at work in an organisation
  • Maintain security and confidentiality
  • Support sustainability and minimise waste in an organisation
Work with other people in a business environmentReal unit · FDQ Limited

What you'll be able to do

  • Understand how your role fits with organisational values and practices
  • Understand how to work as part of a team to achieve goals and objectives
  • Understand how to communicate as part of a team
  • Understand the contribution of individuals within a team
  • Understand how to deal with problems and disagreements
  • Understand the purpose of feedback when working as a team
  • Work in a way that fits with organisational values and practices
  • Work in a team to achieve goals and objectives
  • Deal with or refer problems in a team
  • Use feedback on o

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Administer human resource recordsAdminister parking dispensationsAdminister the recruitment and selection processAgree a budgetArchive informationBespoke SoftwareBespoke SoftwareBuilding working relationships with others from different countries and diverse cultures

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
FDQ Level 2 NVQ Certificate in Business and Administration (QCF)
  • Determine entitlements and deductions
  • Develop self and improve own performance in a business environment
  • Ensure your own action reduce risks to health and safety
  • Ensure your own actions reduce risks to health and safety
  • Implement mail screening and security measures commensurate with the risk
  • Navigating Business Change: Responding Effectively and Supporting Others
  • Review mail screening and security measures
  • Support implementation of change in a business environment
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Junior HR Officer

Your journey starts here, learning the essentials. The world of HR is vast and offers so many different paths. We're excited to see where your career takes you and how you'll grow with us.

See the whole journey →

Showing 6 roles, drawn from 32 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Determine entitlements and deductionsDevelop self and improve own performance in a business environmentEnsure your own action reduce risks to health and safetyEnsure your own actions reduce risks to health and safetyImplement mail screening and security measures commensurate with the riskNavigating Business Change: Responding Effectively and Supporting OthersReview mail screening and security measuresSupport implementation of change in a business environmentSupport, record and follow up democratic and decision making meetings

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Administer human resource recordsLevel 2

Applied to your work in any of these jobs

This unit covers the administration of human resource records, including creating personnel files for new starters, maintaining accurate and secure HR information, and reporting HR data. Learners will understand organisational and legal requirements and develop practical skills in managing HR records effectively.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for FDQ Level 2 NVQ Certificate in Business and Administration (QCF)

67 units in this credential, in the order it lists them, awarded by FDQ Limited.

  1. Administer human resource records
  2. Administer parking dispensations
  3. Administer the recruitment and selection process
  4. Agree a budget
  5. Archive information
  6. Bespoke Software

and 61 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.