UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.

More on studying for a qualification

01What it is

City & Guilds offers a wide range of qualifications in Hospitality and Catering, including Introductory, Higher Level and apprenticeship options. Learn more. <br/>

These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Dealing with Payments Real unit · City & Guilds Limited
This unit provides learners with the knowledge to set up, organise, and operate a payment point efficiently and securely. You'll understand how to process various payment methods, use payment equipment, and manage potential problems such as technical faults and fraud.

What you'll be able to do

  • Set up a payment point, ensuring it is functional and secure
  • Organise the payment point, ensuring efficient operation
  • Operate a payment point, processing different payment methods
  • Use the payment point equipment, including tills and card readers
  • Know the problems that may occur at the payment point, such as technical faults
  • Know the problems that may occur at the payment point, such as fraudulent transactions
  • Know the problems that may occur at the payment point, such as customer disputes
Effective Teamwork Real unit · City & Guilds Limited
This unit covers how to organise personal work to meet team objectives and deadlines. You'll understand effective communication, support for team members, and methods to contribute to their own learning and development within a team environment.

What you'll be able to do

  • Organise their own work to meet team objectives and deadlines
  • Support the work of a team through effective communication and collaboration
  • Contribute to their own learning and development by identifying areas for improvement and seeking opportunities for growth
Giving Customers a Positive Impression Real unit · City & Guilds Limited
You'll develop knowledge of establishing positive customer relationships through effective verbal and non-verbal communication. The unit also covers the importance of adhering to organisational standards and procedures to ensure consistent customer service quality.

What you'll be able to do

  • Establish positive relationships with customers through effective communication and interpersonal skills.
  • Understand why organisations have standards and procedures for customer service and the importance of adhering to them.
  • Communicate information clearly and accurately to customers, addressing their queries and providing assistance.
Principles of Cleaning Drink Dispense Lines Real unit · City & Guilds Limited
You'll gain knowledge of cleaning drink dispense lines to the correct standard to maintain hygiene and product quality. The unit covers the safe use of cleaning agents and equipment, and the consequences of inadequate cleaning practices.

What you'll be able to do

  • Clean drink dispense lines to the correct standard, ensuring hygiene and quality.
  • Safely use cleaning agents when cleaning drink dispense lines.
  • Safely use cleaning equipment when cleaning drink dispense lines.
Principles of Customer Service in Hospitality Leisure Travel and Tourism Real unit · City & Guilds Limited
It teaches you to understand the significance of excellent customer service in hospitality, leisure, travel, and tourism industries. You'll explore the individual's role in delivering service, the impact on organisational success, and the importance of effective communication.

What you'll be able to do

  • Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries.
  • Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries.
  • Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries.
Principles of Maintaining Cellars and Kegs Real unit · City & Guilds Limited
This unit provides knowledge of maintaining cellars to ensure optimal storage conditions for beverages, including temperature, humidity, ventilation, and lighting. You'll also learn how to prepare kegs and gas systems safely for beverage dispensing.

What you'll be able to do

  • Describe the procedures for maintaining cellars to ensure optimal conditions for storing beverages.
  • Explain the process of preparing kegs and gas systems for dispensing beverages, ensuring safety and quality.
Principles of Maintaining Customer Service Through Effective Handover Real unit · City & Guilds Limited
You'll understand the roles and responsibilities within a customer service team and how these contribute to overall service quality. The unit covers following up on customer service actions and maintaining service standards through effective handover procedures.

What you'll be able to do

  • Know the responsibilities of individuals within a customer service team.
  • Follow up on customer service actions to ensure customer satisfaction.
  • Maintain a high standard of customer service through effective handover procedures.
Principles of Preparing and Clearing Bar Areas Real unit · City & Guilds Limited
You'll develop knowledge of preparing and clearing bar customer and service areas efficiently and safely. The unit includes procedures for cleaning and storing glassware and the importance of stock rotation and replenishment within a bar environment.

What you'll be able to do

  • Prepare customer and service areas in a bar environment for efficient operation.
  • Clear customer and service areas in a bar environment effectively and safely.
  • Clean and store glassware in a bar environment to maintain hygiene standards.
Principles of Preparing and Serving Cocktails Real unit · City & Guilds Limited
You'll gain knowledge of preparing service areas and equipment for cocktail service. The unit covers the preparation and serving of cocktails according to standard recipes, emphasising cleanliness, hygiene, and the use of appropriate equipment and ingredients.

What you'll be able to do

  • Prepare service areas for serving cocktails.
  • Prepare equipment for serving cocktails.
  • Prepare cocktails according to standard recipes.
  • Serve cocktails to meet customer expectations.
Principles of Preparing and Serving Dispensed and Instant Hot Drinks Real unit · City & Guilds Limited
This unit covers the preparation of work areas and equipment for serving dispensed and instant hot drinks. You'll learn how to prepare and serve a range of instant hot drinks safely and hygienically, meeting customer requirements and organisational standards.

What you'll be able to do

  • Prepare the work area for dispensed and instant hot drinks service, ensuring it is clean, organised and safe
  • Prepare equipment for dispensed and instant hot drinks service, ensuring it is clean, in good working order and ready for use
  • Prepare and serve a range of instant hot drinks according to customer requirements and organisational standards
Principles of Preparing and Serving Hot Drinks Using Specialist Equipment Real unit · City & Guilds Limited
This unit covers the preparation of work areas and specialist equipment for hot drinks service. You'll gain knowledge of cleanliness, hygiene, safety checks, and the preparation and serving of various hot drinks using specialist equipment according to standard recipes.

What you'll be able to do

  • Prepare the work area and specialist equipment for hot drinks service, ensuring cleanliness, hygiene and safety standards are met.
  • Prepare and serve a variety of hot drinks using specialist equipment, following standard recipes and procedures.
Principles of Preparing and Serving Wines Real unit · City & Guilds Limited
This unit covers the preparation of service areas, equipment, and stock for wine service. You'll gain knowledge of promoting and serving wines in compliance with relevant legislation and customer needs, including the presentation and service techniques required.

What you'll be able to do

  • Prepare service areas for wine service, ensuring cleanliness and organisation
  • Prepare equipment for wine service, including glassware and corkscrews
  • Prepare stock for wine service, checking availability and condition
  • Promote wines to customers, providing information and recommendations
  • Serve wines to meet relevant legislation, adhering to licensing laws
  • Serve wines to meet customer needs, considering their preferences and budget
  • Present wine to meet relevant legislation, ensuring correct labelling and storage
  • Serve wine to meet relevant legislation, following correct pouring and handling procedures
  • Present wine to meet customer needs, enhancing their dining experience
  • Serve wine to meet customer needs, providing attentive and professional service
Principles of Promoting Additional Services or Products to Customers Real unit · City & Guilds Limited
This unit covers the importance of promoting additional services or products to customers by understanding their needs. You'll learn how to promote offerings effectively to benefit both the organisation and its customers, enhancing satisfaction and sales.

What you'll be able to do

  • Know the importance of promoting additional services or products that are available to customers.
  • Promote additional services or products to customers in a way that benefits both the organisation and its customers.
Principles of Receiving, Storing and Issuing Drinks Stock Real unit · City & Guilds Limited
You'll understand the procedures for receiving drinks deliveries, including checking quantities and assessing quality. The unit also covers methods for storing and issuing drinks stock, focusing on stock rotation, security, and handling discrepancies.

What you'll be able to do

  • Describe the procedures for receiving drinks deliveries, including checking quantities and quality.
  • Explain the methods for storing and issuing drinks stock, considering factors such as stock rotation and security.
Principles of Resolving Customer Service Problems Real unit · City & Guilds Limited
You'll understand different types of customer service problems in hospitality and their potential impact on business reputation. The unit covers effective resolution techniques using appropriate communication and problem-solving skills to maintain customer satisfaction.

What you'll be able to do

  • Know about different types of customer service problems that can arise in a hospitality setting.
  • Resolve customer service problems effectively, using appropriate communication and problem-solving techniques.
Safe, Hygienic and Secure Working Environments in Hospitality Real unit · City & Guilds Limited
You'll gain knowledge of their responsibilities under the Health and Safety at Work Act and the importance of maintaining safe, hygienic, and secure working environments. The unit covers identifying workplace hazards, following safety procedures, and understanding the consequences of non-compliance.

What you'll be able to do

  • Know their personal responsibilities as defined under the Health and Safety at Work Act
  • Understand why it is important to work in a safe and hygienic way within a hospitality environment
  • Know about potential hazards and safety procedures in the workplace
Service of Alcoholic and Non-Alcoholic Drinks Real unit · City & Guilds Limited
This unit provides knowledge on accurately taking customer orders and serving both alcoholic and non-alcoholic drinks. You'll understand relevant legislation governing the service of alcoholic beverages and the importance of active listening and order confirmation.

What you'll be able to do

  • Take customer orders accurately.
  • Serve alcoholic drinks correctly.
  • Serve non-alcoholic drinks correctly.
  • Know the appropriate legislation that relates to the serving of alcoholic drinks.
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Maintain health and safety in hospitality

    Standard

  • Principles of the different wines made in the UK

    Standard
Still deciding?

One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Dealing with PaymentsEffective TeamworkGiving Customers a Positive ImpressionPrinciples of Cleaning Drink Dispense LinesPrinciples of Customer Service in Hospitality Leisure Travel and TourismPrinciples of Maintaining Cellars and KegsPrinciples of Maintaining Customer Service Through Effective HandoverPrinciples of Preparing and Clearing Bar Areas

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Effective Teamwork” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Effective Teamwork” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Dealing with Payments, one of this qualification's own units.

Dealing with Payments Level 2

Applied to your own work

This unit provides learners with the knowledge to set up, organise, and operate a payment point efficiently and securely. Learners will understand how to process various payment methods, use payment equipment, and manage potential problems such as technical faults and fraud.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for City & Guilds Level 2 Certificate In Hospitality and Catering Principles (Beverage Service)

17 units in this credential, in the order it lists them, awarded by City & Guilds Limited.

  1. Dealing with Payments
  2. Effective Teamwork
  3. Giving Customers a Positive Impression
  4. Principles of Cleaning Drink Dispense Lines
  5. Principles of Customer Service in Hospitality Leisure Travel and Tourism
  6. Principles of Maintaining Cellars and Kegs

and 11 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.