ABE · RQF Level 5
ABE Level 5 Diploma in Human Resource Management (Higher) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits151
- Units in this qualification10
Awarded by ABE · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
This ABE Level 5 Diploma in Human Resource Management (Higher) (QCF) develops knowledge and skills in human resource development, people planning, and organisational behaviour. It is suited for those working in or aspiring to a career in human resource management.
These are the units ABE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Employment RelationsReal unit · ABE
What you'll be able to do
- Understand the nature of the employment relationship and the forms that employment relationships take.
- Understand the roles of the ‘players’ in employment relations, such as employers, employees, trade unions, the state and international bodies.
- Understand the methods by which employment relations decisions are made and implemented.
- Understand the legal background to employment relations.
- Understand the differences between employment relations in unionised and non-unionised sectors of employment.
- Understand the nature of co-operation and conflict in employment relations.
- Understand the skills of negotiation in employment relations.
- Understand current issues in employment relations.
Human Resource DevelopmentReal unit · ABE
What you'll be able to do
- Understand the role of human resource development within organisations and its contribution to organisational success.
- Critically analyse learning and development theory and its practical application in the workplace.
- Understand the organisational factors that influence learning and development, including culture, structure, and leadership.
- Develop an effective performance management programme that aligns with organisational goals.
- Understand the importance of human resource development in fostering employee engagement, motivation, and retention.
- Understand the purposes, relevance and value of specific management development initiatives and programmes in enhancing leadership capabilities.
Human Resource ManagementReal unit · ABE
What you'll be able to do
- Understand the importance of a professional approach to HRM as an essential means for optimising the performance and commitment of an organisation’s employees.
- Understand the role of effective and efficient people resourcing (HR planning, recruitment and selection) in securing a workforce with the requisite knowledge, skills and attitudes.
- Enable a workforce to contribute to organisational goals.
- Understand the theory and practise related to the full range of HRM functions (learning, performance management, reward/recognition and employee relations).
- Understand the content and significance of key developments in the HRM arena, especially High Performance Working (HPW).
- Understand the content and significance of key developments in the HRM arena, especially employee ‘engagement’.
- Understand the content and significance of key developments in the HRM arena, especially employer branding.
- Understand the content and significance of key developments in the HRM arena, especially self-managed learning.
Managing the Customer RelationshipReal unit · ABE
What you'll be able to do
- Understand the contribution customer service makes to achieving organisational objectives.
- Improve customer service performance in an organisation.
- Manage the customer interface.
- Improve customer service levels in specific contextual settings.
- Understand the role and impact of front-line staff in the delivery of customer service.
Organisational BehaviourReal unit · ABE
What you'll be able to do
- Understand the importance of organisational behaviour in successfully managing a dynamic environment.
- Understand the individual’s contribution to organisational behaviour and performance by recognising the importance of personality, perception, attitudes and learning.
- Understand motivation, the various content and process theories and their implications for management, and job re-design approaches to improve motivation.
- Understand about job satisfaction and its relationship to job performance together with stress, frustration reactions and the necessary management action to overcome them.
- Understand the nature, skills, significance and effectiveness of groups in organisations.
- Understand leadership theories and examine the key variables that determine the effectiveness of leadership in practice.
- Understand the nature of conflict and various approaches to securing conflict resolution.
- Understand formal and informal communication processes and networks and examine the potential barriers to effective communication.
People Planning and ResourcingReal unit · ABE
What you'll be able to do
- Understand the principles behind the design, implementation and review of people (human resource) plans.
- Identify and take account of all the relevant internal factors when designing the people plan.
- Identify and take account of all the relevant external factors when designing the people plan.
- Understand the major approaches to people resourcing used by organisations in the modern world.
- Understand what is involved in recruitment and selection, including all relevant ethical, legal and professional aspects, and methods for evaluating the effectiveness of recruitment and selection systems.
- Understand the processes and activities which together comprise systematic, cost-effective recruitment and selection.
- Understand systematic and businesslike methods for encouraging employee retention and managing employee departures (through voluntary turnover, retirement, redundancy or dismissal).
- Create and apply an ‘employer of choice’ or ‘employer brand’ strategy and process platform.
Personnel Information SystemsReal unit · ABE
What you'll be able to do
- Understand the role of personnel information systems in human resource management decision-making at strategic levels of organisation.
- Understand the role of personnel information systems in human resource management decision-making at tactical levels of organisation.
- Understand the role of personnel information systems in human resource management decision-making at operational levels of organisation.
- Understand the distinction between the generic systems that make up personnel information systems at different levels of the organisational hierarchy.
- Apply the basic techniques for analysing personnel information systems.
- Apply the basic techniques for modelling personnel information systems.
- Understand the processes and systems available for the planning of personnel policies and programmes.
- Understand the processes and systems available for the control of personnel policies and programmes.
- Understand the different methodologies for the design of personnel information systems.
- Understand the ethical and professional obligations and the requirements of any prevailing current relevant legal framework.
Principles of Business LawReal unit · ABE
What you'll be able to do
- Understand the main sources and types of law.
- Understand the different types of business organisation.
- Understand the essential elements of a contract.
- Understand the law on discharge and breach of a contract.
- Know and understand the legal rules in relation to agency.
- Know the legal rules in relation to the areas of employment law identified.
Quantitative Methods for Business ManagementReal unit · ABE
What you'll be able to do
- Understand different types of numerical data and various data collection processes.
- Present data effectively for users in business and management.
- Understand the basic concepts of probability and probability distributions.
- Understand the applications of probability and probability distributions in business and management.
- Apply statistical methods to investigate inter-relationships between business variables.
- Apply statistical methods to investigate patterns in business variables.
- Understand how statistics and mathematics can be applied in the solution of economic problems.
- Understand how statistics and mathematics can be applied in the solution of business problems.
The Business EnvironmentReal unit · ABE
What you'll be able to do
- Understand the significance of the environment on business activity.
- Understand the structure and organisation of business.
- Understand the competitive and political environment facing businesses.
- Understand the impact of the macro-economic environment on business.
- Understand the influence of the global economy on business.
- Understand the impact of socio-cultural influences and technology on business decisions.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Personnel Officer
Your journey here is about continuous growth and impact. We're investing in you to become a future leader in HR, whether that's leading larger teams, becoming a deep specialist, or ultimately shaping the entire people strategy of an organisation. The path is challenging, but the opportunities are significant.
See the whole journey →Showing 6 roles, drawn from 23 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will explore the nature and forms of employment relationships and the roles of key players including employers, employees, trade unions, the state, and international bodies. The unit also covers methods used to manage employment relations effectively.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ABE Level 5 Diploma in Human Resource Management (Higher) (QCF)
10 units in this credential, in the order it lists them, awarded by ABE.
- Employment Relations
- Human Resource Development
- Human Resource Management
- Managing the Customer Relationship
- Organisational Behaviour
- People Planning and Resourcing
and 4 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.