The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate HR Systems Analyst (L1)
1-2 yearsSkills to master
- Mastering Tier 1 ticket resolution, understanding core HR processes, running standard reports, basic data entry and validation, navigating Workday and ServiceNow.
You're ready to move on when
- Consistently meeting ticket SLAs with high accuracy.
- Independently resolving common issues without escalation.
- Proactively identifying and documenting solutions for recurring problems.
- Demonstrating a solid understanding of our core HR systems' basic functionality.
- 2
HR Coordinator with Systems Focus
2-3 yearsSkills to master
- Deep understanding of HR operational processes, exposure to HRIS data entry and reporting, basic system troubleshooting, strong attention to detail in HR administration.
You're ready to move on when
- Taking on more complex HR admin tasks with a systems component.
- Being the 'go-to' person for system questions within the HR team.
- Proposing system-based solutions to streamline HR admin tasks.
- Expressing a genuine passion for HR technology and system optimisation.
- 3
IT Support Analyst (specialising in HR applications)
2-4 yearsSkills to master
- Technical troubleshooting methodologies, understanding of enterprise software architecture, customer service for internal users, basic knowledge of HR software functionality.
You're ready to move on when
- Consistently resolving HR-related IT tickets effectively.
- Demonstrating an interest in the HR domain and its specific system needs.
- Proactively learning about HR processes and data structures.
- Successfully collaborating with HR teams to resolve system issues.