How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City and Guilds of London Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City and Guilds of London Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City and Guilds of London Institute.
This qualification covers the required skills and knowledge for preparing to work in the Hospitality & Catering Industry, focusing on food and beverage service.
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Give customers a positive impression of self and your organisation Real unit · City and Guilds of London Institute
What you'll be able to do
- Present oneself in a professional manner to enhance customer experience.
Maintain a safe, hygienic and secure working environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand hygiene and safety principles.
Maintain food safety when storing, holding and serving food Real unit · City and Guilds of London Institute
What you'll be able to do
- Apply food safety regulations relevant to service.
Prepare and serve cocktails Real unit · City and Guilds of London Institute
What you'll be able to do
- Create and serve a range of cocktails.
Prepare and serve dispensed and instant hot drinks Real unit · City and Guilds of London Institute
What you'll be able to do
- Serve hot drinks efficiently.
Prepare and serve hot drinks using specialist equipment Real unit · City and Guilds of London Institute
What you'll be able to do
- Operate specialist drink-making equipment safely.
Prepare and serve wines Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate proper wine service techniques.
Provide a buffet and carvery service Real unit · City and Guilds of London Institute
What you'll be able to do
- Manage buffet and carvery services efficiently.
Provide a counter and takeaway service Real unit · City and Guilds of London Institute
What you'll be able to do
- Effectively manage food service at a counter.
Provide a silver service Real unit · City and Guilds of London Institute
What you'll be able to do
- Carry out silver service techniques effectively.
Serve alcoholic and soft drinks Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand responsible beverage service.
Serve food at the table Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate proper table service techniques.
Work effectively as part of a hospitality team Real unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate effective communication skills with team members.
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
One email to help you decide: the facts, what it teaches and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Give customers a positive impression of self and your organisationMaintain a safe, hygienic and secure working environmentMaintain food safety when storing, holding and serving foodPrepare and serve cocktailsPrepare and serve dispensed and instant hot drinksPrepare and serve hot drinks using specialist equipmentPrepare and serve winesProvide a buffet and carvery service
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Work effectively as part of a hospitality team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Give customers a positive impression of self and your organisation, one of this qualification's own units.
Applied to your own work
Focuses on customer service and professional appearance.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 2 NVQ Diploma in Food and Beverage Service
13 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Give customers a positive impression of self and your organisation
- Maintain a safe, hygienic and secure working environment
- Maintain food safety when storing, holding and serving food
- Prepare and serve cocktails
- Prepare and serve dispensed and instant hot drinks
- Prepare and serve hot drinks using specialist equipment
and 7 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.