United Kingdom · Sales · Entry Level (0-2 years)

Sales Support Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Experience bandEntry Level (0-2 years)
Direct reportsNo direct reports
Reports toSenior Account Support Specialist
UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Sales Assistant · Commercial Support Associate · Sales Administrator

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Sales Support Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This isn't just an admin job; it's your first step into the engine room of a busy sales team. You'll be the person making sure our sales colleagues have everything they need to close deals, from getting proposals ready to making sure the customer data is spot on. Think of yourself as the foundational piece, the person who keeps the plates spinning behind the scenes so the sales team can shine. It's about learning the sales cycle inside out and becoming indispensable to the Account Executives (AEs) you support.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Salesforce (CRM)Intermediate

Navigating accounts, contacts, and opportunities; accurate data entry and updates; running pre-built reports and dashboards; logging activities.

Microsoft Excel / Google SheetsIntermediate

Using basic formulas (SUM, AVERAGE), VLOOKUP, PivotTables to clean data lists, format reports, and perform simple data manipulation for the sales team.

Outreach / Salesloft (Sales Engagement)Basic

Adding prospects to existing sequences; executing tasks assigned by AEs; pulling basic engagement metrics on request.

Slack / MS Teams (Collaboration)Intermediate

Participating in team channels; responding to direct requests from AEs and managers; using basic integrations for alerts (e.g., Salesforce notifications).

ZoomInfo / Lusha (Data Enrichment)Basic

Looking up and verifying contact information for prospects; exporting small lists for import into Salesforce; understanding data credit usage.

Salesforce CPQ / DealHub (Quoting & Proposals)Basic

Generating quotes from pre-defined templates; understanding basic product bundling rules and pricing structures; ensuring correct product codes are used.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
Standard CRM Data Entry/Update	Execute following clear instructions; all new opportunity creation or significant changes require review.	Execute independently, troubleshoot minor data issues, recommend process improvements.	Define and optimise data entry processes, train others, handle complex data migrations.
Client-Facing Document Generation (Quotes/Proposals)	Draft using approved templates; require full review and sign-off from AE/Manager.	Draft more complex documents, suggest template improvements, troubleshoot minor issues, require AE sign-off.	Design new templates, manage CPQ rules, train AEs on best practices, act as a subject matter expert.
Prioritisation of Tasks	Follow manager's prioritisation; escalate conflicting 'urgent' requests.	Independently prioritise routine tasks; consult manager on conflicting high-priority items.	Define team-wide prioritisation frameworks, manage competing demands from multiple AEs/teams.
Process Improvement Suggestions	Identify minor inefficiencies and suggest them to your Senior Account Support Specialist.	Propose and document small process improvements within your scope.	Lead the implementation of significant process improvements across the team or department.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

SLA Adherence for Standard Requests

How often you complete routine tasks (like basic report pulls or quote generation) within the agreed timeframe.

Target · 95% of requests completed within 4 working hours.

If an AE asks for a standard pricing sheet at 10 AM, you'll have it back to them by 2 PM, 95% of the time. We track this in our internal ticketing system.

CRM Data Accuracy

The percentage of your manual entries and updates in Salesforce that are error-free.

Target · Less than 2% error rate on all data entry tasks.

You update 50 customer records in a week. If only one has a typo in the company name or an incorrect contact role, you're hitting the target. We're looking for precision here.

Task Throughput

The average number of support requests or tickets you manage to complete in a typical day.

Target · Completes an average of 15-20 support tickets daily.

If you're consistently closing 18 tickets a day, ranging from 'create a new opportunity' to 'find a specific client email', you're doing well. It's about getting through the volume efficiently.

Proposal/Quote Accuracy

The number of errors (pricing, product details, client info) found in proposals or quotes you've drafted.

Target · Zero critical errors in client-facing documents.

You draft a £50K proposal. If the pricing, product names, or client company details are incorrect, that's a critical error. We expect these to be perfect, even if it means double-checking.

Proactive Learning & Initiative

How quickly you pick up new processes, ask insightful questions, and seek out ways to improve your own understanding.

You'll be asking 'why' things are done a certain way, suggesting minor improvements to your own workflow, and taking notes during training sessions. Your Senior Account Support Specialist will notice if you're actively trying to learn rather than just waiting to be told what to do. Taking on new tasks without being prompted, once you've mastered the basics, is a big plus.

Team Collaboration & Responsiveness

How well you work with the sales team, your willingness to help, and how quickly you respond to internal requests.

AEs will tell your manager that you're helpful and easy to work with. You'll respond to Slack messages or emails promptly, even if it's just to say 'I've seen this, I'm on it.' Being seen as a reliable and approachable team member is key. You'll also be offering to help other coordinators if your plate is clear.

Adherence to Sales Processes

How consistently you follow our established sales methodologies and administrative guidelines.

You'll be correctly categorising opportunities in Salesforce, ensuring all required fields are filled, and using the correct templates for proposals. Your work won't need constant correction from your manager regarding process steps. It's about being the guardian of the process, even at this early stage.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy

Making a Tangible Impact

You'll feel good knowing that your accurate data entry directly contributed to an AE's successful client presentation, or that your quick turnaround on a quote helped secure a deal. You see the immediate, practical results of your work.

An AE thanks you for quickly getting a proposal out, allowing them to close a deal before month-end. That's a direct win you contributed to.

Learning & Development

You're keen to understand how the sales process works, why certain data points are important, and how our CRM system is set up. You'll enjoy the continuous learning curve and the chance to build foundational skills.

You'll spend time after a task understanding the 'why' behind it, perhaps asking your Senior Account Support Specialist how a specific report helps the Sales Manager.

Structured & Organised Work

You appreciate clear processes and guidelines. You'll enjoy bringing order to tasks, organising information, and ensuring everything is where it should be. The satisfaction of a perfectly organised spreadsheet or a clean CRM record is real for you.

You'll take pride in completing all your daily tasks and ticking them off, knowing that your meticulous approach keeps everything running smoothly.

What frustrates people

The 'AE Personal Assistant' Trap: Sometimes, AEs might try to offload personal admin tasks onto you, rather than seeing you as a partner for sales-specific support. It can feel like you're just doing their busy work.
Garbage In, Garbage Out: You'll spend ages building a report, only for its credibility to be questioned because the AEs didn't enter complete or accurate data into Salesforce. It's frustrating when your effort is undermined by upstream issues.
The 4 PM Fire Drill: Your perfectly planned day can easily get completely derailed by a last-minute 'emergency' request from an AE who, frankly, should have planned better. It's a common occurrence in sales.
Commission Envy (a little bit): You'll do a lot of the grunt work—prepping quotes, chasing contracts—for a massive deal, then watch the AE get a five-figure commission cheque while you get a 'thank you'. It's part of the game, but it can sting.
The Process Police Burden: You'll often be the one gently reminding highly-paid, senior AEs to follow basic CRM rules they see as 'administrative overhead'. It can feel like you're constantly nagging.

What this role does not give you

Direct sales commission or large bonuses based on closed deals.
Significant strategic decision-making authority early on.
A role where you're constantly innovating new sales tactics.
A quiet, predictable 9-to-5 where nothing ever changes.

6Who you work with

Your work directly supports the efficiency and effectiveness of our entire Sales team. By keeping our CRM data clean and ensuring proposals are accurate and on time, you're helping us maintain a smooth sales cycle and ultimately, hit our revenue targets. Think of it as laying the groundwork for every successful deal.

Inside the business

Account Executives (AEs): Your primary internal 'customers' – you'll be supporting their daily needs.
Sales Managers: You'll help them with reporting and ensuring their teams follow processes.
Sales Operations Team: You'll work closely with them on data quality and process adherence.
Finance Team: Especially when it comes to getting quotes and contracts approved.

Outside the business

Customers (indirectly): You'll prepare documents that go to them, so accuracy is key, but direct contact is rare at this level.

7What you need before you start

Not a wish list. The things you would be expected to already have.

Strong organisational skills – you'll be juggling multiple tasks, so keeping things tidy is key.
Excellent written and verbal communication skills in English.
Proficiency with standard office software (Microsoft Office Suite, especially Excel and Outlook, or Google Workspace).
A genuine eagerness to learn and grow in a sales support environment.
The ability to follow instructions accurately and meticulously.
A 'can-do' attitude and a willingness to help the team succeed.

8What to practise next

Where the job is going, and what to do about it starting this week.

CRM Customisation & Automation (Basic)

Right now, you're using Salesforce. But understanding how it's built—how fields, objects, and basic automation rules (like Flows) work—will make you incredibly powerful. You'll be able to suggest small improvements or even build simple automations yourself.

Salesforce Objects (Accounts, Opportunities, Leads · Custom Fields and Page Layouts · Basic Report Types and Dashboards · Flow Builder (understanding simple automation logi · Data Loader (importing/exporting data efficiently)

This quarter: Complete the 'Admin Beginner' trailmix on Salesforce Trailhead (it's free!).
Next quarter: Shadow our Sales Operations team to see how they build reports and dashboards.
Within 6 months: Try to build a simple custom report or dashboard in a sandbox environment.
Within 12 months: Learn about Salesforce Flow and try to map out a simple automation process you think would help the team.

Quick win: Explore Salesforce Trailhead in your spare time. It's a fantastic, free resource to learn the platform inside out. Even just understanding the terminology will help.

Advanced Spreadsheet Modelling

You're good with VLOOKUPs now, but as you progress, you'll need to build more robust models for things like commission calculations, territory planning, or more complex data analysis. This moves you beyond just data entry to data manipulation and analysis.

INDEX/MATCH for more flexible lookups · Data Validation and Conditional Formatting for cle · Basic VBA/Apps Script for simple automation (e.g., · Scenario analysis (what if we change X?) · Power Query (for Excel) or Google Apps Script (for

This quarter: Master INDEX/MATCH and practice using it instead of VLOOKUP.
Next quarter: Learn about Data Validation and Conditional Formatting to make your spreadsheets more robust.
Within 6 months: Explore online tutorials for Power Query (Excel) or Apps Script (Google Sheets) to automate a repetitive data cleaning task.
Within 12 months: Try to build a simple 'what-if' model for a sales scenario (e.g., what if conversion rates improve by 5%?).

Quick win: Start using keyboard shortcuts in Excel/Sheets to speed up your work. It's a small thing, but it builds efficiency and confidence.

9Staying current once you are in

What people here do to keep up

Completing Salesforce Trailhead modules for Sales Cloud and basic administration – it's free, fun, and highly relevant.
Attending internal training sessions on our sales process, product offerings, and new tool rollouts.
Seeking mentorship from your Senior Account Support Specialist or other experienced members of the Sales Operations team.
Taking online courses on data entry best practices, organisational skills, or basic business communication.
Reading industry blogs or listening to podcasts about sales operations and sales enablement to understand the wider context.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Proactive Problem Identification

Right now, you'll be executing tasks. But as you get more experienced, we'll want you to start spotting patterns of issues, not just solving the immediate problem. The sales team needs people who can see a recurring data error and say, 'Hang on, why is this happening?'

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Proactive Problem Identification

Right now, you'll be executing tasks. But as you get more experienced, we'll want you to start spotting patterns of issues, not just solving the immediate problem. The sales team needs people who can see a recurring data error and say, 'Hang on, why is this happening?'

Root cause analysis (asking 'why' five times)
Basic process mapping (how information flows)
Identifying inefficiencies (where do people waste
Data anomaly detection (spotting weird numbers in

Basic Data Storytelling

You'll be pulling data, but eventually, you'll need to explain what that data actually *means* for the sales team. It's not just about numbers; it's about the story they tell. This skill helps you move from 'data provider' to 'insight provider'.

Audience awareness (who are you talking to?)
Key takeaways (what's the one thing they need to k
Visualisation basics (simple charts that make sens
Contextualising data (what happened last month? la

What you’ll use

Skills this role draws on

Technical

Pipeline Management (Basic Understanding)
Data Hygiene & Entry
Sales Process Adherence
Sales Forecasting Support (Data Prep)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
Recent Graduate (Any Discipline)
0-1 year of post-graduation experience (or straight out of uni)
Skills to master
- Professional communication, time management, understanding corporate environments, basic software proficiency.
You're ready to move on when
- Demonstrated ability to learn quickly and adapt to new challenges.
- Strong academic record or participation in extracurricular activities showing organisational skills.
- Enthusiasm for a career in a fast-paced business setting.
2
Administrative Assistant / Office Coordinator
1-2 years of administrative experience
Skills to master
- Organisational skills, scheduling, document management, supporting multiple stakeholders, basic software troubleshooting.
You're ready to move on when
- Proven track record of managing multiple tasks and priorities effectively.
- Experience with CRM-like systems or complex databases.
- A desire to move into a more specialised, business-focused support role.
3
Customer Service Representative
1-2 years in a customer-facing support role
Skills to master
- Problem-solving under pressure, clear communication (written and verbal), managing expectations, basic data entry.
You're ready to move on when
- Excellent communication and interpersonal skills.
- Experience with ticketing systems and managing customer queries.
- An interest in understanding the 'behind the scenes' of sales rather than direct customer interaction.

11Where this role leads

The long view:Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a fantastic career, whether that's becoming a sales operations guru or even stepping into a client-facing role. The foundation you build as a Sales Support Coordinator is incredibly valuable.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Sales Support Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Obtaining and Analysing Sales Related InformationLevel 2

Applied to your work in Sales Support Coordinator

The objective of this unit is to provide learners with an understanding of how sales-related information is used to inform business decisions and how to analyse it effectively. Learners will be able to obtain relevant sales-related information and use appropriate tools and methods to analyse it, identifying trends and opportunities.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Sales Support Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

SLA Adherence for Standard RequestsHow often you complete routine tasks (like basic report pulls or quote generation) within the agreed timeframe.If an AE asks for a standard pricing sheet at 10 AM, you'll have it back to them by 2 PM, 95% of the time. We track this in our internal ticketing system.95% of requests completed within 4 working hours.
CRM Data AccuracyThe percentage of your manual entries and updates in Salesforce that are error-free.You update 50 customer records in a week. If only one has a typo in the company name or an incorrect contact role, you're hitting the target. We're looking for precision here.Less than 2% error rate on all data entry tasks.
Task ThroughputThe average number of support requests or tickets you manage to complete in a typical day.If you're consistently closing 18 tickets a day, ranging from 'create a new opportunity' to 'find a specific client email', you're doing well. It's about getting through the volume efficiently.Completes an average of 15-20 support tickets daily.
Proposal/Quote AccuracyThe number of errors (pricing, product details, client info) found in proposals or quotes you've drafted.You draft a £50K proposal. If the pricing, product names, or client company details are incorrect, that's a critical error. We expect these to be perfect, even if it means double-checking.Zero critical errors in client-facing documents.

These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Sales Support Coordinator to Account Support Assistant (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Account Support Assistant (Level 2)→ your design

Where this takes you

Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a fantastic career, whether that's becoming a sales operations guru or even stepping into a client-facing role. The foundation you build as a Sales Support Coordinator is incredibly valuable.

See Your Progress GrowIllustration

Sales Support Coordinator

Pipeline Management (Basic Understanding)
Data Hygiene & Entry
Sales Process Adherence
Sales Forecasting Support (Data Prep)

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Sales Support Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Account Support Assistant (Level 2)
18-30 months in the Sales Support Coordinator role
This is your natural next step, moving from supervised task execution to independent ownership of a wider range of support activities for a dedicated group of AEs.
- Advanced CRM Reporting: Building custom reports and dashboards in Salesforce.
- Sales Engagement Platform Management: Building and A/B testing sequences in Outreach/Salesloft.
- Territory & Account Mapping: Systematically analysing an AE's territory to identify opportunities.

Working with AI on the job

Working with AI

Where AI is starting to help

The sales world is changing fast, and AI isn't just for the tech team anymore. For a Sales Support Coordinator, AI tools aren't here to replace your job; they're here to take the boring, repetitive stuff off your plate, freeing you up for more interesting, impactful work. Think of AI as your super-efficient assistant, helping you get through tasks faster and with fewer errors.

Imagine spending less time on manual data entry or digging through old emails to find information. That's the reality with AI. It means you can focus on learning the sales process, understanding our customers better, and really becoming a proactive support partner for our Account Executives. We're not just talking about theory here; we're actively using these tools to make our lives easier, and we want you to be part of it.

Automated CRM Data Capture

AI tools can listen to sales calls (with consent, of course) or scan emails, then automatically update Salesforce with key details like contact roles, deal stage changes, and next steps. For you, this means less manual data entry and fewer times chasing AEs for updates—the system just does it.

AI-Powered Pre-Call Briefings

Before an AE jumps on a call, AI can quickly pull together a one-page summary on a prospect. It'll grab important info from news articles, LinkedIn profiles, and company websites. You'll use these AI-generated briefings to help AEs prepare, rather than spending ages researching yourself.

Intelligent Proposal & Email Drafting

AI assistants can help generate a first draft of a follow-up email or a proposal summary, using existing CRM data and even call transcripts. You'll then review and refine these drafts, making your job of getting documents out much quicker and more accurate.

Predictive Lead & Opportunity Scoring

Our AI analyses historical data to score new leads and opportunities based on how likely they are to close. This helps you understand which support requests from AEs are tied to the highest-potential deals, so you can prioritise your time and focus on what truly matters.

Common questions

How do you become a Sales Support Coordinator?

Common routes in include Recent Graduate (Any Discipline) (0-1 year of post-graduation experience (or straight out of uni)), Administrative Assistant / Office Coordinator (1-2 years of administrative experience) and Customer Service Representative (1-2 years in a customer-facing support role). Times vary with prior experience.

Where can a Sales Support Coordinator progress to?

This role can lead on to Account Support Assistant (Level 2) (18-30 months in the Sales Support Coordinator role), depending on the skills you build.

What level is a Sales Support Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Sales Support Coordinator?

Increasingly, Proactive Problem Identification and Basic Data Storytelling. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Sales Support Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

Searching and planning stay free. You only pay when you start learning.
Your credits are yours. Regulated, and they don't vanish when a subscription ends.
Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 14 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Sales Support Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A Zavmo curriculum screen: a three-month plan built for a customer support lead, five Ofqual-regulated units and a hundred and ninety-six credits. — A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.

Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Sales

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here – especially around CRM administration, data management, and process optimisation – are highly transferable. You could easily move into similar operations or support roles in Marketing, Customer Success, or even broader Business Operations in other companies or industries.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Sales Support Coordinator

What's rising in its place

Proactive Problem Identification

Basic Data Storytelling

Skills this role draws on

Technical

How you actually get there, here

Recent Graduate (Any Discipline)

Administrative Assistant / Office Coordinator

Customer Service Representative

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

No two people are taught the same way. This is one-to-one, not one-to-many.

A conversation, not a course

No two people run this the same way

This isn't a certificate you file away. It's a passport to the life you're designing.

Everything else the record holds

The career path, and where it branches

Account Support Assistant (Level 2)

Where AI is starting to help

Automated CRM Data Capture

AI-Powered Pre-Call Briefings

Intelligent Proposal & Email Drafting

Predictive Lead & Opportunity Scoring

Common questions

You’ve started things before

Less than one coaching session. Every month.

You have the map. Walking it is the part we do together.