The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Office Administrator / Customer Service Representative
1-2 yearsSkills to master
- Organisation, clear communication, problem-solving basic queries, data entry accuracy, following established processes.
You're ready to move on when
- You're the 'go-to' person for process questions in your current role.
- You handle customer or internal queries calmly and effectively.
- You're known for your attention to detail and getting things right.
- You're keen to move into a more specialised business function.
- 2
Recent School Leaver / Graduate
0-1 year (for graduates, less for school leavers)Skills to master
- Rapid learning of new systems and processes, professional communication, time management, asking intelligent questions.
You're ready to move on when
- You've shown a strong academic record or excelled in extracurricular activities.
- You've had some part-time work experience where you had to follow rules or serve customers.
- You're eager to start a career in a structured business environment.
- You're a quick learner and not afraid to ask for help when needed.
- 3
Accounts Payable Assistant
1-2 yearsSkills to master
- Deep understanding of invoice processing, payment cycles, reconciliation, and dealing with supplier queries related to money.
You're ready to move on when
- You're already familiar with the 'other side' of the P2P cycle.
- You understand why invoices get blocked and how to resolve payment issues.
- You're looking to get more involved in the supplier relationship aspect, not just the payment side.
- You're comfortable working with financial data and systems.