The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Media List Accuracy
How accurate your journalist contact lists are, checking for correct names, publications, and contact details.
Target · 98% accuracy on all new lists builtYou build a list of 50 journalists for a new tech client. If 49 contacts are correct and up-to-date, that's 98% accuracy. We're looking for minimal bounce-backs or 'wrong person' replies.
Coverage Monitoring Completeness
Making sure all relevant media mentions for our clients are captured and tagged correctly in our monitoring tools.
Target · 100% capture rate of agreed keywords; 95% correct taggingIf a client gets 10 pieces of coverage in a day, you should find all 10. If one is missed, or a positive article is tagged as neutral, that's a miss. It's about being thorough.
Pitch Draft Turnaround Time
How quickly you can produce a first draft of a media pitch or press release, working from a template and provided information.
Target · First draft within 2 hours of receiving briefYour Strategist gives you the key messages for a new product launch. You're expected to have a coherent, templated pitch draft ready for their review within two hours, not five.
Database Hygiene & Updates
Keeping our media database (like Muck Rack or Cision) clean, up-to-date, and free of redundant entries.
Target · Zero duplicate entries created; 100% of journalist updates actioned within 24 hoursA journalist moves publications. You update their profile within a day. If you accidentally add the same journalist twice, that's a database hygiene issue. Small things, but they add up.
Proactive Support & Initiative
Looking for ways to help the team without being asked, or spotting potential issues before they become problems.
- You'll suggest improvements to a media list template. You'll flag a potential negative story you spotted in your monitoring before it blows up. You'll offer to help a team member who's swamped, even if it's not 'your' task.
Learning & Adaptability
How quickly you pick up new tools, processes, and media landscape knowledge, and how well you take feedback.
- You'll only need to be shown how to use a new monitoring filter once or twice. You'll actively ask questions when you don't understand something. You'll apply feedback from a previous task to the next one without being reminded.
Attention to Detail
The ability to spot small errors, inconsistencies, or omissions in your own work and the work you review.
- You'll catch a typo in a draft press release. You'll notice a journalist's beat has changed. You'll double-check that all attachments are included in an email before sending. It's about being meticulous.
Team Collaboration & Communication
Working well with others, communicating clearly, and being a reliable team member.
- You'll keep your Strategist updated on your progress without them having to chase you. You'll offer help to colleagues. You'll contribute positively in team meetings, even if it's just asking a thoughtful question.