The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Graduate Scheme / Internship
1-2 yearsSkills to master
- Structured learning, adapting to corporate environment, basic project support tasks, understanding business processes.
You're ready to move on when
- Successfully completed all rotations or internship projects.
- Received positive feedback on organisational skills and initiative.
- Demonstrated ability to learn new systems and processes quickly.
- 2
Administrative Assistant / Office Manager
1-3 yearsSkills to master
- Advanced organisational skills, managing multiple priorities, scheduling, stakeholder communication (at an admin level).
You're ready to move on when
- Managed complex calendars and travel arrangements for multiple individuals.
- Successfully organised company events or large meetings.
- Developed a reputation for being highly organised and reliable.
- 3
Operations Support Specialist
1-2 yearsSkills to master
- Understanding of specific operational processes, data entry and reporting, issue tracking, basic customer service.
You're ready to move on when
- Consistently met operational KPIs for accuracy or response times.
- Identified and reported process inefficiencies.
- Demonstrated a strong understanding of the day-to-day operational flow.