The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Picking Accuracy
The percentage of customer orders picked correctly (right item, right quantity).
Target · 99.8%+If we pick 1,000 lines in a day, you'll aim for no more than 2 errors. Missing one item on a customer order means a return, a re-ship, and an unhappy customer – all avoidable costs.
Dock-to-Stock Time
The average time it takes from when goods arrive on our dock to when they're fully put away and available in the WMS.
Target · Average < 4 hoursA truck arrives at 09:00, and all its contents are scanned, inspected, and put away by 13:00. This is crucial because until it's 'in stock', we can't sell it or use it in production.
Inventory Record Accuracy (IRA)
The percentage of cycle counts that match the system's recorded quantity, within acceptable variance.
Target · >99% on assigned cycle countsIf you count 100 items in a specific location, and 99 of them match the WMS, you're hitting the target. That 1% discrepancy needs investigating, though, because it could be a 'ghost pallet' or a mis-scan.
Outbound Shipping Adherence
The percentage of outbound shipments that leave the warehouse on time, according to the schedule.
Target · 98%+If 50 shipments are scheduled for Tuesday, 49 of them need to be on the truck and out the door by the cut-off time. Missing a truck means a delayed customer order, which is never good.
Proactive Problem Identification
You're not just fixing problems; you're spotting potential issues before they blow up. This means flagging things like damaged goods, incorrect paperwork, or potential bottlenecks.
- You'll be bringing issues to your supervisor with potential solutions, not just complaints. We'd see you raising concerns about a consistently late supplier or a recurring WMS error during daily huddles. People will come to you because they know you'll have spotted it first.
Adherence to Safety Protocols
Consistently following all safety procedures, from operating equipment correctly to ensuring aisles are clear and spills are reported. Safety isn't just a rule; it's how we all go home in one piece.
- You'll complete your daily equipment checks without fail, always wear your PPE, and never take shortcuts. Your supervisor won't have to remind you about safety, and you'll probably be the one gently reminding others if they're cutting corners.
Effective Communication & Collaboration
Clearly explaining inventory discrepancies to a finance colleague or giving precise instructions to a forklift operator. It's about getting everyone on the same page, quickly and clearly.
- You'll be giving clear, concise handover notes at shift change. When Sales asks about an order, you'll give them a straight answer, not a vague 'it's somewhere'. You'll be the person who can explain a 'ghost pallet' to someone who's never seen a warehouse before.
Process Improvement Suggestions
You're not just following the process; you're thinking about how we can do things better, faster, or more safely. This could be a small tweak or a bigger idea.
- You'll be suggesting changes to our receiving checklist, proposing a better way to organise a specific area, or pointing out a redundant step in our putaway process. We want your ideas, especially the practical ones that save us time or headaches.