The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Junior Operations Systems Tester / QA Assistant
1-2 yearsSkills to master
- Accurate test execution, clear defect logging, understanding basic operations workflows, working effectively under supervision.
You're ready to move on when
- Consistently delivers high-quality test execution with minimal errors.
- Can independently log comprehensive and reproducible bug reports.
- Demonstrates a solid grasp of core system functionalities and test processes.
- Proactively seeks to understand the 'why' behind testing tasks.
- 2
Operations Analyst (with testing exposure)
2-3 yearsSkills to master
- Deep functional knowledge of specific operations systems, understanding business requirements, basic data analysis, identifying system pain points from a user perspective.
You're ready to move on when
- Has a strong understanding of how our operations systems are used day-to-day.
- Can translate business problems into potential system requirements or test scenarios.
- Has a keen eye for detail and a methodical approach to problem-solving.
- Shows initiative in identifying and documenting system issues, even if not formally a tester.
- 3
IT Support Analyst (with systems focus)
2-4 yearsSkills to master
- Troubleshooting system issues, understanding user problems, basic SQL for data investigation, communicating technical issues to non-technical users, understanding system integrations.
You're ready to move on when
- Consistently resolves user issues related to operations systems.
- Can effectively diagnose whether a problem is user error, data issue, or system bug.
- Has experience querying databases to investigate system behaviour.
- Demonstrates excellent communication skills when explaining technical issues.