The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Promotion Entry Accuracy
The percentage of promotional entries in our Trade Promotion Management (TPM) system that are free from errors (e.g., incorrect dates, product codes, pricing).
Target · >99.5% accuracyOut of 200 promotion entries this month, you had only one minor error, resulting in 99.5% accuracy. That's what we're after.
Report Timeliness
The percentage of standard weekly or monthly reports (like budget trackers or promotional calendars) delivered by their agreed deadline.
Target · 98% of reports on scheduleYou delivered 19 out of 20 weekly reports on time, with one delayed due to an unforeseen system issue, which is perfectly acceptable.
Budget Tracking Variance (Individual Promotions)
How closely the actual spend for individual promotions matches the budget you've tracked in our internal systems.
Target · Within +/- 2% of planned budgetFor a £10,000 promotion, your tracking showed £9,900 spent, which is within the 2% variance and shows good control.
Support Request Resolution Time
The average time it takes to respond to and resolve routine queries from the sales team regarding promotion details or system access.
Target · Average 4-hour response, 24-hour resolutionYou typically answer sales queries within an hour and resolve most simple issues the same day, keeping everyone moving.
Process Adherence & Improvement Ideas
How consistently you follow established processes and, importantly, how often you spot opportunities to make those processes better or clearer for everyone.
- You'll be creating checklists for common tasks, documenting 'unwritten' rules, and suggesting small tweaks to our workflow. We'll notice you flagging potential bottlenecks before they become big problems, for example, 'Legal always takes three days, so we need to build that in'.
Team Collaboration & Proactive Support
Your willingness to jump in and help colleagues, especially during busy periods, and how well you anticipate what others might need before they even ask.
- You'll be offering to help a colleague with a tight deadline, sharing useful information you've found, or reminding the sales team about upcoming promotion submission cut-offs without being prompted. People will say you're a helpful pair of hands.
Learning & Development
Your eagerness to learn new systems, understand the 'why' behind our processes, and actively seek feedback to improve your work.
- You'll be asking thoughtful questions during training, taking notes, and then applying what you've learned. You'll ask for feedback on your reports and actively work to incorporate it, showing you're keen to grow.
Documentation Quality
The clarity, completeness, and organisation of any documentation you create or update, ensuring it's easy for others (and future-you!) to understand.
- Your notes on how to use a specific system feature will be clear and concise. Any process maps you help create will be easy to follow, meaning fewer questions for the senior team down the line.