The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Marketing Intern / Apprentice
6-12 monthsSkills to master
- Basic campaign setup, data entry accuracy, understanding of marketing terminology, following instructions diligently.
You're ready to move on when
- Consistently accurate completion of assigned tasks.
- Proactive in asking questions and seeking to understand processes.
- Reliable and organised in managing own workload.
- 2
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisational skills, data management (e.g., spreadsheets), attention to detail, managing multiple priorities, basic software proficiency.
You're ready to move on when
- Demonstrated ability to handle confidential data accurately.
- Experience with managing small projects or complex scheduling.
- Strong command of office software like Excel or Google Sheets.
- 3
Customer Service Representative
1-2 yearsSkills to master
- Understanding customer journeys, problem-solving, using CRM systems, clear communication, attention to detail in record-keeping.
You're ready to move on when
- Proficiency in navigating and updating customer records in a CRM.
- Ability to follow troubleshooting scripts to resolve issues.
- Strong communication skills, both written and verbal.


