The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Manager
1-2 yearsSkills to master
- Organisation, scheduling, basic budget tracking, communication, and working with multiple stakeholders. Your ability to keep things running smoothly will be a huge asset.
You're ready to move on when
- You're known for being incredibly organised and reliable.
- You've regularly used digital tools for scheduling, communication, and basic data entry.
- You enjoy supporting a team and making sure everything is in order.
- 2
Marketing Intern / Apprenticeship
6-18 monthsSkills to master
- Exposure to marketing tools (e.g., social media schedulers, email platforms), understanding campaign basics, content creation support, and general office etiquette.
You're ready to move on when
- You've had hands-on experience with some marketing tasks, even if supervised.
- You've demonstrated a keen interest in marketing and a desire to learn more.
- You're comfortable with digital platforms and picking up new software quickly.
- 3
Customer Service Representative
1-3 yearsSkills to master
- Strong communication (written and verbal), problem-solving, attention to detail (e.g., logging customer issues), and working with CRM systems. Your ability to interact with people and manage information will be valuable.
You're ready to move on when
- You're excellent at written communication and can explain things clearly.
- You're used to working with customer data and ensuring accuracy.
- You can handle multiple queries and prioritise effectively.