The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
PM Completion Rate (Assigned Assets)
Percentage of scheduled preventative maintenance tasks completed on time for your assigned critical assets or workstreams.
Target · >98%If you're responsible for the HVAC plant in Building A, we'd expect nearly all scheduled checks and services to be done as planned, preventing unexpected breakdowns.
First-Time Fix Rate (Complex Issues)
Percentage of complex or critical reactive work orders resolved on the first visit, without requiring a follow-up or re-dispatch.
Target · >90%Diagnosing and fixing a tricky BMS fault on the first attempt, rather than needing multiple visits or escalating it further, shows your technical prowess.
Root Cause Analysis (RCA) Effectiveness
Number of critical equipment failures where a formal RCA was completed, leading to a documented preventative action that eliminated recurrence.
Target · 3-5 RCAs per quarter, leading to a 50% reduction in repeat failures for those assets.After a recurring pump failure, you lead an RCA, identify the root cause (e.g., incorrect vibration dampening), and implement a fix that stops it happening again.
Mentee Development & Feedback
Improvement in technical skills and confidence of junior technicians you mentor, as measured by formal feedback and their ability to handle tasks independently.
Target · Average 15% skill improvement for mentees annually, with positive qualitative feedback from them and the Maintenance Manager.A junior technician you've been working with can now confidently troubleshoot a common electrical fault that they previously struggled with, and they tell the Manager how helpful your guidance has been.
Technical Leadership & Problem Solving
Your ability to diagnose, troubleshoot, and resolve the most challenging technical issues, often guiding others through the process.
- You're the first person the team calls for a head-scratcher. Your solutions are robust, well-documented, and prevent recurrence. You can explain complex technical problems clearly to non-technical colleagues. You regularly lead post-mortem discussions on failures.
Mentorship & Knowledge Transfer
How effectively you share your expertise, coach junior team members, and contribute to the overall technical capability of the maintenance team.
- Junior technicians actively seek your advice. You regularly conduct informal training sessions or demonstrations. You contribute to our internal knowledge base (e.g., writing troubleshooting guides). Your mentees show clear progress and increased autonomy.
Proactive Issue Identification
Your knack for spotting potential problems before they become critical failures, often through keen observation or analysis of system data.
- You flag a subtle change in a BMS trend log that indicates an impending issue. You identify a potential safety hazard during a routine inspection. You suggest an improvement to a PM schedule based on your experience that prevents a future breakdown.
Vendor & Contractor Oversight
How well you manage and scrutinise the work of specialist contractors for specific systems or projects you're overseeing.
- You catch a contractor cutting corners. You ensure work is completed to specification and safety standards. You provide clear feedback to the Maintenance Manager on vendor performance. You challenge invoices that don't reflect the work done.