UK

United Kingdom · Learning and Development · Entry Level (0-2 years)

Associate Training Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toTraining Coordinator
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior L&D Administrator · Learning Support Assistant · Training Assistant · L&D Coordinator (Entry Level)

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Associate Training Coordinator

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1What this role really is

This is an entry-level role, perfect if you're just starting out in Learning & Development. You'll be the backbone of our training programmes, making sure everything runs smoothly behind the scenes. Think of yourself as the stage manager for our learning events, handling all the little details that make a big difference to our learners. It's a chance to learn the ropes, get stuck in, and really understand how a busy L&D team operates.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Cornerstone OnDemand / Docebo (or similar LMS)Basic

Adding/removing learners from courses, marking completions, running standard attendance reports, troubleshooting basic user login issues.

Degreed / LinkedIn Learning Hub (or similar LXP)Basic

Assisting users with navigation, finding specific content, and understanding how to access learning pathways.

Articulate 360 (Rise)Basic

Making minor text or image updates to existing e-learning modules under clear guidance. You won't be building courses from scratch yet.

Workday HCM / SAP SuccessFactors (or similar HRIS)Basic

Viewing employee data (e.g., manager, department, location) to verify training eligibility or update records in the LMS.

MS Teams / Outlook / Slack / CalendlyIntermediate

Scheduling meetings, sending calendar invites, booking rooms, setting up virtual meeting links (Zoom/Teams), and managing team communications.

Microsoft ExcelIntermediate

Data entry, using basic formulas (SUM, AVERAGE), creating simple charts, and building pivot tables from clean data sets to summarise feedback or attendance.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Scheduling a new training sessionFollow existing calendar templates and booking procedures. Escalate any conflicts or special requests to your Training Coordinator.Independently schedule standard programmes, adapting to minor conflicts. Consult on complex multi-day or multi-location scheduling.Design and manage the master training calendar for a specific business unit. Make decisions on resource allocation (rooms, tech) within budget.
Troubleshooting a learner's LMS access issueFollow documented Tier 1 support steps. If unable to resolve, escalate to your Training Coordinator or IT Support with full details.Independently resolve most common Tier 1 issues. Troubleshoot basic SCORM/xAPI tracking problems. Escalate complex issues to LMS Manager.Act as Tier 2 LMS support. Make decisions on system configuration changes to resolve recurring issues (with approval). Manage vendor support tickets.
Ordering training materials/cateringUse approved vendors and follow procurement process for small orders (under £100). Get approval from Coordinator for anything outside standard.Manage procurement for standard programmes up to £500. Select vendors from an approved list. Flag potential cost overruns.Manage budget for materials/catering up to £5K. Negotiate with vendors for better rates. Recommend new vendors based on quality/cost.
Updating training content (e-learning)Make minor text or image edits to existing Articulate Rise modules *only* when given explicit instructions and content. All changes reviewed.Independently update existing e-learning modules (text, images, quiz questions) based on content provided by Instructional Designers. Publish SCORM packages.Design simple e-learning modules from templates. Make recommendations for content updates based on learner feedback. Manage content version control.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Roster Accuracy
The percentage of training rosters (attendance lists) that are completely accurate, matching registered attendees with actual participants.
Target · 99.5%

If you manage 20 training sessions in a month with 20 people each, that's 400 entries. Getting one name wrong means you're at 99.75% accuracy. We're aiming for near perfection here.

Logistics Confirmation Rate
The percentage of all logistical elements (room bookings, catering, virtual links, facilitator confirmations) confirmed and ready ahead of schedule.
Target · 100% confirmed 48 hours prior to session start

For a Monday morning session, all elements (room, tech, trainer, materials) should be locked down by end of day Thursday. No last-minute scrambles.

Learner Satisfaction (Logistics)
Average score from post-training feedback forms specifically related to the administrative and logistical experience (e.g., ease of registration, clarity of communications, venue comfort).
Target · >4.7/5.0

If 100 learners rate their experience, and the average score for 'logistics' is 4.8, you're hitting the mark. We want people to focus on learning, not on a bad Wi-Fi connection.

Timely Completion Marking
The percentage of training completions (e.g., after an ILT session) that are accurately marked in the LMS within the agreed timeframe.
Target · 98% within 24 hours of session end

If a session finishes Friday, all attendees should have their completion marked by end of day Monday. This is crucial for compliance and tracking.

Proactive Communication
Keeping your manager and relevant team members informed about potential issues or delays before they become problems.
  • You're flagging a potential clash in room bookings on Tuesday, not Friday morning. You're letting your manager know a facilitator hasn't responded to emails, rather than waiting until the last minute.
Problem Identification & Escalation
Recognising when something isn't right and knowing exactly who to go to for help, providing all the necessary information.
  • You spot a data discrepancy between the LMS and HRIS and immediately bring it to your coordinator with screenshots. You don't try to fix complex tech issues yourself, you call IT.
Learning & Application
Your willingness to learn new systems and processes, and then apply that knowledge effectively in your daily tasks.
  • You're asking thoughtful questions during your LMS training. You're able to set up a new course in the system after a few weeks with minimal guidance, following the documented steps.
Service Orientation
A genuine desire to help learners and colleagues, making their experience as smooth as possible.
  • You patiently guide a learner through logging into the LMS for the fifth time. You offer to help a colleague with a busy schedule, even if it's not strictly 'your' task.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making Things Run Smoothly

You get a real buzz from seeing a training session go off without a hitch because you've handled all the logistics perfectly. There's satisfaction in a perfectly organised calendar or a clean, accurate spreadsheet.

When a facilitator thanks you for a seamless setup, or a learner praises how easy it was to join the session, you feel a genuine sense of accomplishment.

Helping Others Learn & Grow

You enjoy the feeling of knowing your administrative work directly supports someone's development. You're part of a bigger picture, enabling people to gain new skills.

Seeing a positive review for a course you helped coordinate, or assisting a learner to access a vital module, makes your day.

Learning & Developing Yourself

You're keen to understand how the L&D world works, picking up new systems and processes. This role offers a fantastic foundation if you're looking to build a career in learning.

You're excited to get trained on the LMS, or to understand the different types of e-learning. You're always asking 'why' behind the 'what'.

What frustrates people
  • Dealing with 'last-minute whims' – an urgent request on Thursday for a Monday rollout.
  • Chasing the same 10% of employees for mandatory training completions, hearing every excuse.
  • Feeling like 'just an admin' when you're managing complex operations and tech.
  • Cleaning up 'dirty data' because employee information is inconsistent across systems.
  • The 'reply all' apocalypse when one learner's question triggers a cascade of emails.
What this role does not give you
  • High-level strategic decision-making or budget control.
  • Extensive creative freedom in instructional design or content creation.
  • A quiet, predictable workload with no urgent interruptions.
  • A path to management without first mastering operational execution.

6Who you work with

This role underpins the smooth delivery of all our learning initiatives. If training isn't delivered effectively due to administrative errors, it directly impacts employee skill development, compliance adherence, and overall organisational capability. You're making sure our investment in learning actually reaches our people.

Inside the business
  • L&D Team (Instructional Designers, Facilitators)
  • Learners (employees attending training)
  • HR Operations (for employee data queries)
  • IT Support (for tech issues during virtual sessions)
Outside the business
  • External Training Vendors (for basic logistics)
  • Venue Coordinators (for in-person events)
  • Caterers (when applicable)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Strong organisational skills – you can juggle multiple tasks and keep track of deadlines.
  • Excellent written and verbal communication in English – you can write clear emails and speak confidently.
  • Proficiency with standard office software (e.g., Microsoft Office Suite, especially Outlook and Excel).
  • A keen eye for detail – you spot errors others might miss, whether it's a typo or a wrong date.
  • A genuine 'can-do' attitude and a willingness to learn and ask questions.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced LMS Functionality

Once you've mastered the basics of roster management and course scheduling, you'll start delving into more complex features like setting up user groups, managing dynamic assignments, and troubleshooting more intricate SCORM/xAPI issues. This will make you an invaluable resource.

User Group Management · Automated Notifications · SCORM/xAPI Debugging

  • This week: Ask your Training Coordinator to show you one 'advanced' feature in the LMS.
  • This month: Take an online course or webinar offered by our LMS vendor on advanced administration.
  • Month 2: Volunteer to take on a more complex LMS task, like setting up a new user group.
  • Month 3: Start documenting common LMS issues and their solutions for future reference.

Quick win: Explore the 'admin settings' in our LMS (with guidance, of course!) and see what other features are available. Just poking around can teach you a lot.

9Staying current once you are in

What people here do to keep up
  • Participate in internal L&D team meetings and workshops to understand broader strategy.
  • Shadow more experienced Training Coordinators to learn best practices and troubleshooting techniques.
  • Take advantage of any free online courses on our LXP (e.g., LinkedIn Learning) related to administrative skills or L&D basics.
  • Seek out feedback from your manager and colleagues regularly to understand areas for improvement and growth.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering (for Admin Tasks)

AI tools like ChatGPT or Claude are getting incredibly good at drafting emails, summarising documents, and even creating first-draft SOPs. Knowing how to 'talk' to these AIs effectively will make your administrative tasks much faster and more efficient.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Associate Training Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Provide learning opportunities for colleaguesPearson EDI · covers 5 of 14 standardsLevel 3
  2. Identify individual learning and development needsSFJ Awards · covers 2 of 14 standardsLevel 3
  3. Develop training sessions 3Pearson Education Ltd · covers 2 of 14 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering (for Admin Tasks)

AI tools like ChatGPT or Claude are getting incredibly good at drafting emails, summarising documents, and even creating first-draft SOPs. Knowing how to 'talk' to these AIs effectively will make your administrative tasks much faster and more efficient.

  • Clear Instruction Giving
  • Context Provision
  • Iterative Prompting
  • Output Validation

Basic Data Visualisation (Beyond Excel Charts)

While you'll start with Excel, being able to present data more clearly and engagingly will become increasingly important. Tools like Tableau or Power BI are becoming standard for showing trends in learner engagement or programme effectiveness.

  • Chart Selection
  • Dashboard Principles
  • Data Storytelling

What you’ll use

Skills this role draws on

Technical

  • Kirkpatrick Model of Evaluation (Level 1)
  • ADDIE Model Framework (Awareness)
  • SCORM/xAPI Standards (Recognition)
  • Logistics Coordination (Basic)
  • Blended Learning Coordination (Understanding)
  • Learning Data Management (Entry & Reporting)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Coordinator

    0-2 years

    Skills to master

    • Organisation, scheduling, basic IT troubleshooting, professional communication, managing multiple tasks.

    You're ready to move on when

    • You're the go-to person for organising team events or managing office supplies.
    • You've independently managed a busy calendar or email inbox.
    • You've handled customer queries and resolved basic issues politely and efficiently.
  2. 2

    Customer Service Representative

    0-2 years

    Skills to master

    • Problem-solving, active listening, clear communication (written and verbal), patience, managing difficult situations.

    You're ready to move on when

    • You've consistently achieved high customer satisfaction scores.
    • You're skilled at explaining complex information simply.
    • You can stay calm and helpful even when a customer is frustrated.
  3. 3

    Recent Graduate / School Leaver

    0 years (direct entry)

    Skills to master

    • Academic rigour, research skills, ability to learn new concepts quickly, teamwork, time management (from studies or part-time work).

    You're ready to move on when

    • You've achieved good grades in subjects requiring organisation and attention to detail.
    • You've successfully managed projects or deadlines in academic or extra-curricular settings.
    • You can demonstrate a strong interest in learning and development as a career path.

11Where this role leads

The long view:Your journey starts here. This role is a fantastic launchpad for a career in Learning & Development, or indeed, any field that values meticulous organisation and a commitment to making things run smoothly. We're excited to see where you take it.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Associate Training Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide learning opportunities for colleaguesLevel 3

Applied to your work in Associate Training Coordinator

By completing this unit, learners will be able to encourage learning and development in colleagues, help them identify learning needs and styles, and assist in planning, implementing, and reviewing learning opportunities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Associate Training Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Roster AccuracyThe percentage of training rosters (attendance lists) that are completely accurate, matching registered attendees with actual participants.If you manage 20 training sessions in a month with 20 people each, that's 400 entries. Getting one name wrong means you're at 99.75% accuracy. We're aiming for near perfection here.99.5%
  • Logistics Confirmation RateThe percentage of all logistical elements (room bookings, catering, virtual links, facilitator confirmations) confirmed and ready ahead of schedule.For a Monday morning session, all elements (room, tech, trainer, materials) should be locked down by end of day Thursday. No last-minute scrambles.100% confirmed 48 hours prior to session start
  • Learner Satisfaction (Logistics)Average score from post-training feedback forms specifically related to the administrative and logistical experience (e.g., ease of registration, clarity of communications, venue comfort).If 100 learners rate their experience, and the average score for 'logistics' is 4.8, you're hitting the mark. We want people to focus on learning, not on a bad Wi-Fi connection.>4.7/5.0
  • Timely Completion MarkingThe percentage of training completions (e.g., after an ILT session) that are accurately marked in the LMS within the agreed timeframe.If a session finishes Friday, all attendees should have their completion marked by end of day Monday. This is crucial for compliance and tracking.98% within 24 hours of session end
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Associate Training Coordinator to Training Coordinator (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Training Coordinator (Level 2)→ your design
Where this takes you

Your journey starts here. This role is a fantastic launchpad for a career in Learning & Development, or indeed, any field that values meticulous organisation and a commitment to making things run smoothly. We're excited to see where you take it.

See Your Progress GrowIllustration
Associate Training Coordinator
  • Kirkpatrick Model of Evaluation (Level 1)
  • ADDIE Model Framework (Awareness)
  • SCORM/xAPI Standards (Recognition)
  • Logistics Coordination (Basic)
  • Blended Learning Coordination (Understanding)
  • Learning Data Management (Entry & Reporting)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Associate Training Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Training Coordinator (Level 2)

    2-3 years in current role

    You'll move from executing tasks under supervision to owning entire processes and managing a portfolio of standard training programmes independently.

    • Advanced LMS Administration: Creating user groups, managing dynamic assignments.
    • Full Logistics Management: End-to-end coordination for more complex programmes.
    • Basic Reporting & Analysis: Building simple dashboards in Excel or even Power BI.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of admin work can be a bit of a grind. But what if you could offload some of that to an intelligent assistant? This role isn't just about doing the tasks; it's about doing them smarter. We're embracing AI to take the repetitive strain out of your day, freeing you up for more interesting stuff and making your life a lot easier.

We're not talking about robots taking over, but rather smart tools that help you get through your to-do list faster and with fewer errors. Imagine having an assistant that can draft your emails, summarise feedback, or even help you find the perfect training venue. That's the reality here. You'll be encouraged to experiment and find ways to make AI work for you, right from day one.

Automated Comms Assistant

Use AI to draft and schedule all those standard pre-work reminders, post-session follow-up emails, and course announcements. The AI can even personalise messages based on who's receiving them. This means less time typing repetitive emails and more time making sure everything else is perfect.

Feedback Summariser

Got hundreds of open-ended comments from 'Level 1' feedback forms? Instead of reading every single one, feed them into an AI model. It'll instantly identify key themes, overall sentiment, and even suggest actionable improvements for the training. You'll get insights in minutes, not hours.

Smart Vendor Scout

Need to find a caterer for an event, or a specific type of external facilitator? Describe your criteria to an AI assistant, and it can research and create a shortlist of potential options, complete with contact details and initial reviews. It's like having a super-fast research intern at your fingertips.

First-Draft SOP Creator

Have you just learned a new process, like 'How to add a new course to Cornerstone'? Describe the steps to an AI, and it can generate a clear, step-by-step Standard Operating Procedure (SOP) document, complete with formatting. You'll then just need to review and refine it, saving you loads of time.

Common questions

Common questions

How do you become an Associate Training Coordinator?

Common routes in include Administrative Assistant / Office Coordinator (0-2 years), Customer Service Representative (0-2 years) and Recent Graduate / School Leaver (0 years (direct entry)). Times vary with prior experience.

Where can an Associate Training Coordinator progress to?

This role can lead on to Training Coordinator (Level 2) (2-3 years in current role), depending on the skills you build.

What level is an Associate Training Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for an Associate Training Coordinator?

Increasingly, Prompt Engineering (for Admin Tasks) and Basic Data Visualisation (Beyond Excel Charts). These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows an Associate Training Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 14 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming an Associate Training Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here – organisation, attention to detail, managing systems, and supporting learning – are highly transferable. You could easily move into administrative roles in other departments like HR, Project Management, or even Executive Assistant positions in various industries (e.g., technology, finance, healthcare, government).

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.