The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Logistical Error Rate
This is about how often something goes wrong with the practical arrangements for a training session. Think wrong room booked, missing materials, or a dodgy calendar invite.
Target · <1% error rate on all calendar invites, room bookings, and material orders.If you coordinate 20 programmes a month, we'd expect less than one minor logistical slip-up. For instance, sending the wrong Zoom link once in 100 invites would be an error.
On-Time Task Completion
Making sure all the bits and bobs needed for a training session are sorted well in advance. No last-minute scrambles.
Target · 100% of all pre-session tasks (e.g., materials shipped, rosters finalised) completed 48 hours prior to the event.If a session is on Wednesday, the facilitator kit needs to be shipped by Monday morning, and the final attendance list uploaded to the LMS by then too. No excuses for Tuesday afternoon panic.
Programme Attendance Rate
This measures how many people actually turn up to the training sessions they've signed up for. It's not just about getting people enrolled, but getting them through the door (or onto the virtual call).
Target · Achieve an average attendance rate of 85%+ for all scheduled programmes you manage.If 100 people enrol for a course, we want at least 85 to show up. Your proactive communication and reminders play a big part in this.
Budget Adherence for Managed Programmes
Keeping an eye on the pennies for the programmes you're running. This means tracking costs for venues, catering, materials, and facilitator fees.
Target · Manage programme-specific expenses within +/- 5% of the allocated budget.If a programme has a budget of £5,000, you'll need to make sure the actual spend is between £4,750 and £5,250. You'll flag potential overspends early.
Learner Logistics Satisfaction
How happy our learners are with the practical side of the training—things like ease of booking, clarity of communications, and the comfort of the venue.
- Achieve an average score of 4.7/5.0 on all feedback questions related to coordination. We'll also look for positive comments in open-text feedback, like 'everything was so well organised!' or 'the pre-work was really clear'.
Facilitator Experience
Making sure our trainers, both internal and external, have everything they need to deliver a great session. A happy facilitator means a better learning experience for everyone.
- Consistent positive feedback from facilitators about your support, responsiveness, and how well prepared they feel. We'll look for comments like 'the coordinator was incredibly helpful' or 'seamless setup, thank you!' in post-session debriefs.
Proactive Problem Solving
This is about spotting potential issues before they become big problems and having a solution ready. It's about thinking a few steps ahead.
- You'll be able to point to specific instances where you identified a potential snag (e.g., a double booking, a missing material order) and resolved it before anyone else even knew there was an issue. Your manager will see fewer 'fire drills' landing on their desk.
Process Improvement Suggestions
We don't expect you to just follow the rules; we want you to make them better. This is about spotting inefficiencies and suggesting ways to streamline our coordination work.
- You'll propose at least two actionable improvements to our coordination processes each quarter, with at least one of them being implemented. This could be a new template, a better way to track attendance, or a smarter communication schedule.