The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Case Resolution Time (Routine Matters)
The average number of days it takes to resolve the routine litigation matters you're managing, from the initial claim to final settlement or dismissal.
Target · Reduce average resolution time by 10% year-on-year for your assigned routine cases.If the average for similar cases last year was 180 days, you'd aim for 162 days this year. This means pushing things along, not letting matters drag.
Outside Counsel Spend Variance
How closely you manage the budget for external law firms on your assigned cases, comparing actual spend against the agreed-upon budget.
Target · Keep outside counsel spend within 5% of the approved budget for 90% of your matters.If a case has an approved outside counsel budget of £50,000, you'll aim to keep the actual spend between £47,500 and £52,500. It's about smart management, not just spending.
Discovery Compliance & Timeliness
The accuracy and punctuality of our responses to discovery requests (e.g., interrogatories, document requests) in your cases.
Target · Achieve 100% on-time submission of discovery responses, with fewer than 2 substantive errors or omissions per quarter.You'll make sure that every document request is responded to by the court's deadline, and that the responses are thorough and accurate, avoiding any 'do-overs' or challenges from opposing counsel.
Document Review Accuracy
The error rate in your first-pass review and tagging of documents for relevance and privilege during eDiscovery processes.
Target · Maintain a document review accuracy rate of 95% or higher, as measured by QC checks from senior counsel.Out of 1,000 documents you review, you'd ideally only miss 50 or fewer privileged or highly relevant documents. It's about being sharp, even when the volume is high.
Settlement Authority Adherence
How well you stick to the pre-approved settlement ranges for the cases you're managing or assisting on.
Target · Resolve 90% of cases within the initial settlement authority granted by senior counsel.If you're given authority to settle a claim for up to £25,000, you'll aim to resolve it within that figure, ideally for less. It shows you can negotiate effectively.
Clarity of Legal Advice
How effectively you communicate complex legal concepts and risks to non-legal business partners, making it easy for them to understand and act upon.
- Business partners regularly tell us your advice is clear and practical. They'll come to you directly for input, rather than just relying on senior lawyers. Your written advice (emails, memos) is concise and jargon-free.
Proactive Issue Spotting
Your ability to identify potential legal risks or disputes before they escalate into full-blown litigation.
- You'll flag potential problems in business contracts or operational practices before they become a claim. You'll suggest preventative measures, like updating a policy, based on trends you're seeing in your cases. Senior counsel will note your foresight in case reviews.
Collaboration & Support
How well you work with senior counsel and other legal team members, especially on complex cases, and how you support junior colleagues.
- Senior counsel will mention you're a reliable and helpful partner on their big cases. You'll offer to help junior paralegals or new joiners, sharing your knowledge without being asked. You're seen as a good team player, not just someone who does their own thing.
Strategic Thinking on Routine Matters
Your capacity to look beyond the immediate legal issue and consider the broader business implications or future precedent for even smaller cases.
- You'll suggest a settlement approach that not only resolves the current case but also discourages similar claims in the future. You'll identify a systemic issue from a 'one-off' case and bring it to the attention of senior management for a broader fix.
Professional Development & Learning
Your commitment to continuously improving your legal skills and staying up-to-date with legal developments.
- You'll regularly attend CPD courses, legal webinars, or industry events. You'll proactively share interesting legal articles or case updates with the team. You'll seek feedback on your work and actively implement it.