The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Recent Graduate / University Leaver
0-1 year post-graduationSkills to master
- Organisation, professional communication, basic data entry, learning new systems quickly, 'customer service' for candidates.
You're ready to move on when
- Experience managing projects or events in a university society or volunteer role.
- Strong academic record demonstrating attention to detail and ability to follow instructions.
- Positive feedback from part-time jobs or internships on reliability and interpersonal skills.
- A clear enthusiasm for a career in HR/L&D, specifically early careers.
- 2
Administrative Assistant / Coordinator (other departments)
1-2 years in an admin roleSkills to master
- Adapting existing organisational skills to a talent context, understanding recruitment processes, stakeholder management (internal), learning HR systems.
You're ready to move on when
- Proven track record of managing complex calendars and logistics.
- Excellent feedback on organisational skills and proactive support.
- Expressed interest in moving into an L&D or HR function.
- Demonstrated ability to learn new systems and processes efficiently.
- 3
Customer Service / Front-of-House Role
1-2 years in a customer-facing roleSkills to master
- Translating customer service skills to candidate experience, managing expectations, problem-solving under pressure, attention to detail in a high-volume environment.
You're ready to move on when
- Exceptional communication and interpersonal skills, especially handling queries and complaints.
- Experience working in a fast-paced environment with high volumes of interaction.
- Ability to remain calm and professional under pressure.
- A desire to apply 'customer first' principles to the candidate journey.