The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Content Velocity
The number of new or significantly updated knowledge assets (e.g., articles, playbooks, training modules) you publish.
Target · Publish 15+ new or updated knowledge assets per quarter.In Q2, you might deliver 5 new sales playbooks for EMEA, 7 updated product FAQs, and 3 short training videos for a new internal tool, hitting your target.
Content Quality & Relevance
How users rate the usefulness and accuracy of the knowledge assets you've created or managed.
Target · Achieve an average user rating of 4.0/5.0 or higher on your published content.After publishing a new guide on 'International Compliance for Data Sharing', 85% of users rate it as 'very helpful' or 'extremely helpful', averaging 4.2 stars.
Time-to-Competency Contribution
Your contribution to reducing the time it takes for new hires or existing staff to become proficient in a specific area, often through the knowledge assets you create.
Target · Contribute to a 10% reduction in onboarding time for new hires in one specific role (e.g., Sales Development Representatives) within 6 months.Working with the Sales Enablement team, your new 'Global Sales Process Playbook' helps reduce the average ramp-up time for new SDRs from 12 weeks to 10.5 weeks.
Knowledge Gap Closure Rate
The percentage of identified knowledge gaps (e.g., from failed search queries or stakeholder requests) that you successfully address with new content.
Target · Address 70% of high-priority knowledge gaps identified each quarter.After analysing internal search logs, you identify 10 recurring unanswered questions. You create content for 7 of them, reducing the number of repeat queries.
SME Engagement & Collaboration
How effectively you build relationships with Subject Matter Experts (SMEs) and get them to actively participate in knowledge capture, even when they're incredibly busy.
- SMEs proactively offering their time for interviews or content review
- positive feedback from SMEs about your process
- successful completion of knowledge capture projects with minimal 'chasing'.
Cross-Cultural Adaptability
Your ability to tailor knowledge transfer approaches and content for different cultural contexts, ensuring relevance and understanding across our international footprint.
- Positive feedback from regional teams on the cultural appropriateness of content
- examples of you proactively adjusting communication styles or content formats for specific countries
- successful adoption of global knowledge in diverse regions.
Problem Identification & Solution Proposing
Your knack for spotting inefficiencies or missing knowledge in our systems and coming up with practical, actionable ways to fix them.
- You regularly bring forward ideas for improving knowledge processes
- you're often the first to point out a content gap and suggest how to fill it
- your proposed solutions are often adopted by the team.
Knowledge System Health Contribution
Your active role in keeping our knowledge bases tidy, up-to-date, and easy to navigate.
- You're consistently reviewing and archiving outdated content
- you help enforce content standards and tagging conventions
- you contribute to improving search functionality by ensuring content is well-structured.