The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Knowledge Coordinator (L1)
1-2 yearsSkills to master
- Mastering content formatting, basic publishing, link management, and understanding our internal review processes. Getting comfortable with our core knowledge base platforms.
You're ready to move on when
- Consistently delivering high-quality, error-free content updates.
- Proactively identifying and fixing minor content issues (e.g., broken links, outdated info).
- Demonstrating a solid understanding of our content governance standards.
- 2
Technical Writer / Content Creator
2-4 yearsSkills to master
- Developing strong writing and editing skills for complex topics, understanding audience needs, and managing content projects from start to finish. Often involves working closely with product or engineering teams.
You're ready to move on when
- A portfolio of clear, well-structured technical documentation or user guides.
- Experience translating complex information into accessible language.
- Ability to work independently on content projects.
- 3
Internal Communications Specialist
2-3 yearsSkills to master
- Understanding how to communicate effectively across an organisation, engaging different audiences, and using various channels. Often involves managing internal news, announcements, and employee resources.
You're ready to move on when
- Experience crafting engaging internal messages and campaigns.
- Demonstrated ability to work with multiple internal stakeholders.
- Understanding of internal communication platforms and metrics.