The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Support
1-2 yearsSkills to master
- Organisation, data entry, scheduling, clear communication, managing multiple tasks.
You're ready to move on when
- You're the person who everyone relies on to keep things organised and accurate.
- You've shown initiative in improving an administrative process.
- You're eager to move into a role with more direct business impact.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Problem-solving, active listening, clear communication (written and verbal), managing customer expectations, data logging.
You're ready to move on when
- You're great at understanding customer needs and finding solutions.
- You've handled complex queries and documented them meticulously.
- You're interested in understanding the 'why' behind sales and business growth.
- 3
Marketing Assistant / Intern
0-1 yearSkills to master
- Market research, lead generation basics, campaign support, data analysis (basic), content creation (basic).
You're ready to move on when
- You've helped build lead lists or research target audiences for campaigns.
- You understand the basics of how marketing funnels work.
- You're keen to get closer to the sales process and direct revenue generation.