The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Client Success / Account Management
2-3 years in a client-facing roleSkills to master
- Building and maintaining client relationships, understanding client needs, managing expectations, basic CRM usage, problem-solving.
You're ready to move on when
- Consistently high client satisfaction scores.
- Proven ability to manage a portfolio of clients independently.
- Strong communication skills, especially in handling client queries and issues.
- A desire to work with a broader range of external organisations, not just direct clients.
- 2
Sales Operations / Sales Support
2-4 years in a sales support or operations roleSkills to master
- CRM administration, data reporting and analysis, understanding sales processes, internal stakeholder management, attention to detail.
You're ready to move on when
- Excellent data accuracy and reporting skills.
- A track record of improving sales processes or tools.
- Strong organisational and administrative capabilities.
- An interest in the 'front end' of sales and working directly with external partners.
- 3
International Business Development Assistant
1-2 years in an international market entry or support roleSkills to master
- Market research, cross-cultural communication, understanding global business dynamics, administrative support for international teams.
You're ready to move on when
- Demonstrated interest and experience in different global markets.
- Strong adaptability and problem-solving skills in international contexts.
- Ability to work effectively across different time zones.
- A desire to move from support to more direct relationship ownership.