Pearson Education Ltd · RQF Level 3
Pearson Edexcel Level 3 NVQ Certificate in Housing
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits27
- Guided learning145 hours
- Units in this qualification32
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Address performance problems affecting team membersReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Identify performance problems of team members.
- Discuss performance problems with team members.
- Set a course of action to deal with identified problems with team members.
Arrange and Facilitate Meetings with Housing Customers and OthersReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s procedures for arranging meetings,
- Arrange meetings,
- Understand techniques for facilitating meetings,
- Facilitiate meetings
Assess housing needReal unit · Pearson Education Ltd
What you'll be able to do
- Know the range of the housing services and the types of support provided by the organisation,
- Establish and maintain effective communication with individuals,
- Establish the housing needs of individuals,
- Agree actions with individuals to meet their housing needs
Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legislation and codes of practice in relation to safeguarding individuals from harm, abuse, exploitation and discrimination,
- Know organisational policies and procedures in relation to safeguarding individuals from harm, abuse, exploitation and discrimination,
- Recognise signs of harm, abuse, exploitation and discrimination,
- Recognise how, harm, abuse, exploitation and discrimination can affect individuals,
- Respond to harm, abuse, exploitation and discrimination
Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures in relation to support plans
- Contribute to the development of support plans
- Implement the support plan
- Contribute to the review of the support plan
Deal with customers by telephoneReal unit · Pearson Education Ltd
What you'll be able to do
- Use the telephone system effectively,
- Plan and make focussed telephone calls to their customer,
- Handle incoming calls effectively,
- Know and understand how to competently deal with customers by telephone
Develop Positive Relationships with Customers and Colleagues in Providing a Housing ServiceReal unit · Pearson Education Ltd
What you'll be able to do
- Know organisational policies and procedures within the organisation relating to customer service
- Promote effective communication
- Understand how to work with others to apply policies and procedures in relation to customer service
Develop and Promote Customer Involvement in a Housing OrganisationReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures relating to the involvement of customers,
- Develop customer involvement in the organisation
Develop and Sustain Partnership Working Arrangements in a Housing EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures, in relation to partnership working,
- Develop and sustain partnership working
Direct Work with Customers Who Use a Housing ServiceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legislation and guidelines to working with specific customers,
- Know the organisation’s policies and procedures relating to working within boundaries with customers,
- Apply policies and procedures to work within relevant boundaries with customers
Employment Rights and Responsibilities in the Facilities Management, Housing and Property SectorsReal unit · Pearson Education Ltd
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures.,
- Know factors that affect own organisation and occupation.
Enable Housing Customers to Establish and Maintain Contacts and Interests in Isolating SituationsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand their role and responsibilities when developing relationships with customers,
- Understand the challenges faced when working with customers in isolating situations,
- Work with customers to maintain and establish contacts and interests
Help Customers to Move and Settle into New Living EnvironmentsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legislation, for moving customers into new living environments
- Know the organisations policies and procedures for resettlement to new living environments
- Arrange accommodation
- Support the customer in the new living environment
Inspect the Condition of PropertyReal unit · Pearson Education Ltd
What you'll be able to do
- Know health and safety and organisational procedures relating to inspection
- Conduct an inspection
- Inspect properties
Manage Empty PropertiesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal and organisational policies and procedures relating to the management of empty properties,
- Implement policies and procedures relating to empty properties
Manage Temporary AccommodationReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal, organisational policies and procedures for administering temporary accommodation
- Organise the provision of temporary accommodation
- Monitor temporary accommodation
Match the needs of individuals with available accommodationReal unit · Pearson Education Ltd
What you'll be able to do
- Support individuals to make applications for housing,
- Process housing applications
Organise the Maintenance and Repair of PropertyReal unit · Pearson Education Ltd
What you'll be able to do
- Know organisational policies and procedures, including health and safety relating to the maintenance and repair of property
- Organise the maintenance and repairs
- Check the work
Plan Own Professional Development within HousingReal unit · Pearson Education Ltd
What you'll be able to do
- Understand development opportunities and resources within their organisation
- Understand how to address career and wider personal development
- Set personal work objectives to address gaps in own knowledge, understanding and skills
Promote Safe, Ethical and Sustainable Practice in HousingReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal and organisational requirements to ensure equality, respect diversity and use anti-discriminatory practice
- Understand the rights and responsibilities of individuals and the potential for conflict and conflicts of interest
- Promote safe and sustainable working practices
- Understand legal and organisational requirements to ensure confidentiality of records
Provide Housing Advice and Guidance to CustomersReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures for providing housing advice and guidance,
- Provide housing advice and guidance
Provide Support to Customers to Reduce the Risk of HomelessnessReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legislation which relates to homelessness,
- Know the organisation’s policies and procedures in relation to reducing the risk of homelessness,
- Support customers to prevent homelessness
Provide a Housing Rent ServiceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legislation which relates to providing a housing rent service,
- Know organisational policies and procedures for providing a housing rent service,
- Provide a rent service,
- Monitor the rent service
Respond to Customer Requests for RepairsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s housing stock and possible defects which require repair
- Know organisational policies and procedures relating to requests
- Establish and respond to customer requests for repairs
Respond to Possible Breaches of Agreements in the Housing SectorReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legislation and know organisational policies and procedures in relation to breaches of agreements,
- Investigate possible breaches of agreement,
- Take appropriate action to resolve the breach
Sell Property to Customers within a Housing Organisation SettingReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal requirements and codes of practice related to the sale of property
- Know the organisation’s policies and procedures for the sale of property
- Implement policies and procedures for the sale of property
Set Up and Manage Tenancy, Licence and Leaseholder AgreementsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legal definitions of tenancy, licence and leaseholder,
- Know the organisation’s policies and procedures relating to the set up and managing of agreements,
- Set up agreements,
- Manage agreements
Set objectives and provide support for team membersReal unit · Pearson Education Ltd
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Support Social and Personal Development Needs of Customers within a Housing EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisations policies and procedures in relation to supporting social and personal development needs,
- Understand the social and personal development needs of customers,
- Support social and personal development needs of customers,
- Monitor and keep records of the support given
Support team members in identifying, developing and implementing new ideasReal unit · Pearson Education Ltd
What you'll be able to do
- Develop team ideas and develop the creativity of team members
- Assess the viability of team members’ ideas.
- Support team members to implement ideas.
- Implement team ideas.
Support the Customers Engagement with the Local Community through Identification of Support Networks and Development OpportunitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures in relation to providing support for customers to access development opportunities,
- Understand how community opportunities can contribute to a customer’s development,
- Support customers to access development opportunities
Work with Customers and Groups to Develop the CommunityReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s policies and procedures for community involvement,
- Know techniques for effective community involvement,
- Encourage participation in the community,
- Develop community activities
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assess and act on the risk of danger, harm or abuse
- Assess housing need and demand of the local population across all tenures
- Assist customers to identify and access personal development opportunities
- Contribute to planning contract implementation
- Deal with customers by telephone
- Develop and manage partnership working arrangements
- Develop and review joint working arrangements to deliver services to meet user requirements
- Develop and sustain partnership or collaborative working arrangements
Where this can lead
Property Operations Coordinator
Your journey here is what you make of it. We're committed to supporting your growth, whether that's becoming an expert in your current role, moving into management, or specialising in a niche area. The opportunities are there for those who are curious, dedicated, and always looking to improve.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 3 NVQ Certificate in Housing
32 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Address performance problems affecting team members
- Arrange and Facilitate Meetings with Housing Customers and Others
- Assess housing need
- Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing Environment
- Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing Environment
- Deal with customers by telephone
and 26 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.