The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Leadership Bench Strength
The percentage of critical leadership roles (Director level and above) that have a 'ready now' or 'ready in 1-2 years' successor identified through our succession planning process.
Target · >80% for critical rolesIf we have 50 critical leadership roles, you'll ensure at least 40 of them have a viable internal successor identified and actively being developed. This means fewer costly external searches and smoother transitions.
ROI on Key People Programmes
The measurable return on investment for significant people programmes, such as leadership development, diversity initiatives, or new manager training.
Target · Positive ROI, typically 2:1 or higher for major programmesOur new manager training programme cost £500K. Post-programme analysis shows a 10% increase in team engagement and a 5% decrease in team attrition across participating managers, saving an estimated £1.5M in recruitment and onboarding costs. That's a 3:1 ROI.
Global Talent Acquisition Efficiency & Quality
A combination of time-to-hire for critical roles, offer acceptance rates, and new hire retention (e.g., 12-month retention for strategic hires).
Target · <60 days for critical roles; >90% offer acceptance; >90% 12-month retentionFor our top 20 strategic hires this year, we achieved an average time-to-hire of 55 days, an offer acceptance rate of 92%, and 100% retention after 12 months. This shows we're bringing in and keeping the right people quickly.
Employee Engagement & Culture Score
Overall employee engagement score from our annual survey, alongside specific culture metrics (e.g., belonging, psychological safety).
Target · >75% engagement; >5% YoY improvement in key culture driversOur annual engagement score hit 78% this year, up from 73% last year. We also saw a 7% increase in the 'feeling valued' culture driver, directly linked to your new recognition programme.
Executive Team Trust & Influence
The extent to which the CEO and other C-suite leaders proactively seek your counsel on strategic business decisions, not just HR matters. You're seen as a true business partner, not just a functional head.
- You're regularly invited to strategic planning sessions, even when HR isn't the primary topic. Your opinions on organisational structure, leadership changes, and market expansion are actively sought and often adopted. The CEO brings you into sensitive discussions early, before decisions are made.
Organisational Agility & Change Leadership
Your ability to successfully lead the people aspects of major organisational transformations, such as M&A integrations, large-scale restructures, or significant cultural shifts.
- Post-merger integration surveys show high employee satisfaction and retention in acquired entities. Major reorganisations are executed smoothly with minimal disruption and clear communication. You've successfully navigated the people implications of a significant market shift or new product launch, with clear evidence of adapting our workforce.
Talent Brand & External Reputation
How the company is perceived externally as an employer, impacting our ability to attract top talent and maintain a positive public image.
- Our Glassdoor rating is consistently above 4.2. We're regularly featured in 'Best Places to Work' lists. Top-tier candidates actively seek us out. You're asked to speak at industry events on people-related topics, positioning us as a thought leader.