The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Days Payable Outstanding (DPO)
How quickly we pay our suppliers, which directly impacts our cash flow.
Target · Improve DPO by 5-10 days year-on-yearIf our DPO is 45 days, we'd aim to get it to 40 days by year-end through better payment terms and process optimisation. That's a significant cash flow win.
Cost of Finance Function (per transaction)
The efficiency of our finance operations, measured by the cost to process each invoice, expense, or payment.
Target · Reduce operational cost per transaction by 10-15% annuallyIf it currently costs us £5 to process an invoice, we're looking for you to bring that down to £4.25-£4.50 through automation and process re-engineering. It sounds small, but it adds up.
Audit Adjustments & Findings
The number and materiality of adjustments or significant findings from our external auditors related to financial operations.
Target · Achieve zero material audit adjustments and a significant reduction in control deficienciesLast year, we had three significant control findings in P2P. Your goal is to get that down to zero, showing our processes are robust and reliable. Material adjustments are, frankly, a non-starter.
Financial System Implementation ROI
The success of major financial systems projects (e.g., ERP upgrades, new reconciliation software) in terms of budget, timeline, and realised benefits.
Target · Deliver projects on time, within 10% of budget, and demonstrate a clear 20%+ ROI within 18 monthsLeading the new expense management system implementation: did it come in on budget? Did it go live when we said it would? And crucially, are we actually seeing the promised 25% reduction in expense processing time?
Strategic Process Design & Adoption
How effectively you design and implement new financial processes that are scalable, compliant, and actually get adopted by the business.
- Positive feedback from business unit leaders on new process rollouts
- high user adoption rates for new systems
- clear, documented process flows that stand up to audit scrutiny
- demonstrable improvement in cross-functional collaboration on finance-related tasks.
Stakeholder Confidence & Influence
Your ability to build trust and influence with senior leaders, auditors, and banking partners, positioning Finance Operations as a strategic enabler, not just a cost centre.
- Being proactively consulted by the CFO on strategic initiatives
- positive feedback from external auditors on the robustness of our controls
- successful negotiation of favourable terms with banking partners
- your team being seen as a go-to resource for process improvement across the organisation.
Team Leadership & Development
How well you build, mentor, and retain a high-performing finance operations team, fostering a culture of continuous improvement and accountability.
- High employee engagement scores within your team
- clear succession plans for key roles
- successful development and promotion of managers within your function
- positive feedback from your direct reports on leadership and career growth opportunities
- low voluntary attrition rates.