The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Market Access Success Rate
The percentage of new product applications or significant changes that achieve market approval within the planned timelines, across your assigned business unit or portfolio.
Target · >90% first-cycle approval rate for major submissions; achieve clearance/approval in 3+ new countries annually. In Q3, your team submitted 5 major applications. 4 received approval without major deficiencies, and 1 is on track after a minor clarification. That's an 80% first-cycle success rate, with the aim to improve.
Cost of Non-Compliance Reduction
The measurable reduction in costs associated with regulatory non-compliance, including fines, legal fees, remediation efforts, and product recall expenses.
Target · Reduce compliance-related costs by 15% year-on-year for your business unit. Last year, a specific product line incurred £200K in minor non-compliance penalties. This year, through your team's proactive strategy, those costs were reduced to £150K, hitting the 25% reduction target for that area.
Regulatory Submission Efficiency
The average time taken from final data availability to submission filing, and from submission filing to approval, compared to internal targets and industry benchmarks.
Target · Reduce average submission preparation time by 10% and review time by 5% through process optimisation. Our target for a specific type of submission is 90 days from data lock to filing. Your team consistently hits 80 days, showing strong process control and efficiency.
Team Engagement & Development
Measures staff retention, promotion rates, and engagement scores within your direct and indirect teams, reflecting your leadership effectiveness.
Target · >80% employee retention rate for your department; 1-2 direct reports promoted or taking on significant new responsibilities annually. Your team's annual engagement score increased by 10 points, and two of your Senior Specialists were promoted to Manager roles this year, showing strong talent development.
Strategic Influence & Proactivity
How well you anticipate future regulatory changes and proactively guide the business to adapt, rather than react. This means getting ahead of the curve.
- You're regularly invited to early-stage product development meetings, your input is sought on major business decisions, and you've successfully steered the business away from potential regulatory pitfalls before they became issues. You'll be presenting horizon scanning reports to senior leadership, not just your direct boss.
Stakeholder Trust & Collaboration
The level of trust and effective working relationships you build with internal business unit leaders, legal, and external regulatory bodies.
- Business unit heads proactively consult you on strategic product roadmaps. External regulators view you as a credible and transparent contact. Feedback from cross-functional peers consistently highlights your collaborative approach and ability to find practical, compliant solutions.
Quality Management System (QMS) Enhancement
Your contribution to improving the robustness, efficiency, and compliance of our QMS, particularly as it relates to regulatory processes.
- You've led initiatives that resulted in measurable improvements in CAPA closure rates, reduced audit findings related to regulatory processes, or streamlined document control. Your team's processes are seen as a benchmark for other departments.
Regulatory Reputation
The company's standing and reputation with key regulatory authorities and industry bodies, influenced by your team's interactions and submission quality.
- We receive positive feedback from regulators on the quality of our submissions. Our company is invited to participate in industry working groups on new guidance. We're seen as a thought leader, not just a follower.
